Port Forwarding with Verizon-Br​anded Action GT704-WG

I am new to the forums, and I am already overjoyed with the 30 minutes I spent figuring out that the login mechanism does not even work with browsers other than IE7/8.  Lots of fun to start.
I live in a residential building with the residential High Speed Internet Plan.  I assume this is the case because it is a DSL line and they are not using business grade, or I do not think I would be having these problems.
I have spent many hours trying to figure out how to port forward with the above-mentioned router/modem/gateway/**bleep** extraordinnaire.  I am in IT professionally, and I am tired of feeling **bleep**.  I called Verizon tech, but they were very unhelpful unless I pay for a premium tech service to figure out port forwarding problems.  And yes, I have read the info on port-forward.com numerous times for this device.
Essentially, I want to forward an arbitrary port, let's say 6336, to a server running Ubuntu 9.10.  I have put this computer in the DMZ using the web interface.  I have also set up a mapping rule to forward 6336 (all three entries pointed to 6336 in the Security/Applications/Forwarding section, following docs on port-forward.com for this specific model AND Verizon's own documentation).  Occassionally, I can see the service is viewable from the likes of canyouseeme.org.  Nonetheless, I cannot access the port: I get a connection refused error when using ssh on this port.  Yes, I correctly configured ssh on the DMZ server/host to respond to the non-standard 6336 port, and I have tried it with the server's firewall system (ufw/iptables, for the curious) enabled and disabled.  It NEVER works.
Some posts here have indicated I might need a static IP assignment.  That can be done only client-side (meaning the Ubuntu server in the DMZ), if I understand people saying it is not possible to do static assignments from this **bleep** gateway, so I am not sure if that should matter (I wonder what happens with this **bleep** when two computers try to demand the same static IP; dare I guess that he asks first wins?).  I cannot recall if I have uPnP enabled or disabled as I am at the office right now, but I believe it is off.  Not sure if this matters either.  If I am wrong, I would love if someone could let me know.  I am at a loss and sick of dealing with such a simple problem.  I would really appreciate the help. 
Solved!
Go to Solution.

Ok.
#1 On your computer setup a Static IP.
This means following the directions at http://www.cyberciti.biz/tips/howto-ubuntu-linux-c​onvert-dhcp-network-configuration-to-static-ip-con​...
#2 The Static IP must be outside of that DHCP range of the router. So, this means your IP has be above 1 but below 64.
#3 In the router forward to the IP Address that you setup on the computer.
OR if the router can give the computer the same IP Address each time, you could do that.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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  • New Customer - Have had MISERABLE experience with Verizon service and Customer service

    I am a brand new customer of Verizon Fios and so far I have zero good things to say about it.  If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
    I moved into a new home in the middle of April.  The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable.  My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room).  We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom.  However when we tried to hook it up to an outlet, no picture came though.  This is when my awful experience with verizon customer service (or lack there of) began.
    I took time out of my work day to call Verizon about this problem.  I was on hold for about 30 mins until I actually heard a human's voice.  He was unable to help me since I was not at home to unplug and plug things back in. 
    I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about.  Of course I have to go through all the same steps that I did the first time which did not work.  As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected!  I wait for 5 minutes to get a call back but I get NOTHING.  I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
    I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
    That was enough for one day
    I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
    Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me.  I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
    I can't imagine that anyone would treat a brand new customer like this.  I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

    I did call them this morning, and still on the phone.
    I will say this - the reps are very friendly and do try to help in earnest.  That's been my experience overall with Verizon.  So in terms of the actual people, I give them an A+.
    In terms of their system and how they process things, they get a big fat F.   The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse.   And it took an hour to sort this out so far and counting.
    The thing that bugs me about Verizon is how complicated it is to get everything straightened out.  
    Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one.   Another 15 minutes just on that.
    Everything has been resolved.   Thankfully, Verizon's saving grace is that their reps are nice people.

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