Portal down

Hi,
We are facing issues with our SAP portal. Fyi our production is down tis morning and it was up before afternoon. After production is up, the portal did not up. When we browse to the site, it show error;
500 Dispatching Error
Dispatching Error
Error-26
Version 6040
Component: HTTP_ROUTE
Date/Time: Wed Nov 12 14:46:51 2008
Module: http_rout.c
Line: 2993
Server: PECWDP00_20
Detail: no valid destination server available for '!ALL' rc=7
Could someone help me to resolve the problem.
Thanks.

Hi KHAIRUL AZMAN PARNOT
Go to work directory copy and past trace file of dev_disp and dev_wp.
Peter.

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    So when I go to my partner portal down on the right hand side is a section for commissions.
    Right now mine looks like this
    Now from the amount in Cashed in (which to me means what I have drawn out of BC into my account it shows the balance of $988.65 yet I have only ever received $588.32 (which has been confirmed by BC)
    I am being told by BC that when my current balance reaches $500 I can get paid more money.
    What I do not understand is where the other $400 has gone? (the difference between what I have received and what it says in cashed in)
    If I have never received that $400 and BC says that I can only get paid when my current balance reaches $500 then surely somewhere along the lines I am out by $400.
    I understand that compared to most of you guys we are not talking about a lot of money but it is a concern to me and I appreciate and help or advice you can give.
    Cheers
    Duncan

    Hi Dinperth,
    Thanks for contacting us.
    Commissions are payable on monthly or yearly hosting fees and any overage charges such as extra disk space, newsletter or SMS charges. You can instantly have an overview of your commissions by accessing your Partner Portal > Dashboard. The Dashboard will show two commission numbers under the Commissions heading:
    Current balance, representing commission that you can now redeem. This is the amount owning on paid invoices only. It can be redeemed once it has reached the $500 minimum.
    Cashed in, representing commission accrued since you joined Business Catalyst. This total will include all invoices generated, paid and not paid. Invoices are generated with 14 days prior to the due date, so Cashed in will include also the invoices that are not yet paid (Current balance is not including them).
    For more details, please read this article: Partners
    Also, please note that a more detailed explanation will be sent to you from my personal email address: [email protected]
    Best,
    Florentina

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