Portege R935-ST3N02 with Windows 8 DVD Drive won't open and doesn't appear in Explorer

I have seen posts concerning this problem under Windows 7, but my new laptop came with Windows 8.  The button on the DVD drive will not open it.  I can force it open using the paper clip hole, but the computer does not recognize any CD or DVD that I put in the drive.  Anyone have ideas on what I should do?

Turn off your laptop, unplug all wires, remove the battery, and hold the power button for thirty seconds. Afterwards, reattach the battery and connections.
If that doesn't work, check if it's listed in the Device Manager.
Windows key + x > Device Manager > DVD/CD-ROM drives
If it is listed there, try right-clicking it and selecting "Uninstall." Then reboot your computer and see if it works.
- Peter

Similar Messages

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    Hi there
    I'm hoping someone can help me.
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    I think I deleted cookies the other day. Could that have anything to do with the problem?
    Any help would be greatly appreciated as I really don't want to send my laptop away to a technician.

    Hi
    Try to open the CD/DVD drive manually.
    Near the eject button you will find a small hole.
    You could use a small object like staple and could push it carefully into this hole.
    Usually this should helps to open the drive manually.

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    Is the drive showing up in the "Computer" explorer window?
    Also, try going to Device Manager and see if the drive is listed or in an error state.
    "A riot is the language of the unheard." - Dr. Martin Luther King Jr.

  • My dvd drive won't open so I can insert a disc.  It has opened in the past by pushing the button on my mac

    I can't insert any dvd's because my dvd drive won't open when I push the open key.  It has always worked in the past.  Any suggestions on how to fix this?

    It's possible there is a CD/DVD in the drive that's stuck. Open Disk Utility in Applications/Utilities. Do you see a CD/DVD in the drive? Try ejecting using unmount.
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    Other links:
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  • E440 CD/DVD Drive Won't Open

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    reliablepctechs wrote:
    obtain a paper clip, straighten it out and insert it in the small hole found on the bezel of the cdrom drive.  Doing so mechanically releases the drive...
    take reasonable care in doing so....insert it about an inch or so
     I saw that you posted the suggested paper clip trick as a solution, but it does not work for me. my machine is a new (2011) hp. i do not think it matters that it is a bluray drive. any other hints would be hugely appreciated

  • DVD drive won't open

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    Hello roget77,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand that you are having issues with your DVD ROM in your computer running Windows Vista is not reading or recognising discs and you would like some assistance. I am providing you with an HP Support document: Drive Cannot Read Discs (Windows Vista), which has steps to troubleshoot the very issue you are describing. I would recommend that you review and follow the steps set out.
    Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • CD/DVD Drive won't open

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    hi alexfsu,
    If pressing the eject button doesn't open the ODD door then there's most likely a problem with the front bezel.
    - Link to picture
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    2. Reseat the SATA and Power connector that goes to the ODD
    If you're still under warranty, I recommend you contact Lenovo and report the issue as they usually send someone over tor service.
    Regards
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • CD/DVD drive keeps on opening and closing automatically.

    Hi, I just got my computer today and hooked it up.  The first time I hit the 'power' button after having everything hooked up, the CD/DVD drive started making this clunking noise and then procceded to open and close, open and close numerous times.  Since it was the first time I had turned on my PC, I let it go until I had Windows set up and etc.  After I had Windows set up, I restarted my computer and it did the same thing.  It would make the clunking noise and on my screen there would be a blinking _ until I came to the login screen. 
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    Well it just keeps getting better... the other HP, I bought does the same thing!!!! both the same model... but I bought 2, one for home and one for work..
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    An obivious problem with HP's choice of CD rom drive....
    Anyone else???????

  • DVD drive won't open... no way to open it!!!

    My problem is that if I press and hold my eject key on the keyboard the eject symbol shows up and fades away on my screen, but the drive will not open. I pulled down the metal cover and was going to try and stick a paper clip into the hole next to the dvd tray, but discovered that there is no hole. I've restarted the computer holding down the mouse button, and i've restarted the computer holding down the eject button to no avail. I've even tried ejecting in Toast and I get NOTHING! So what do i have to do to get the stupid tray out? Pry it open with a crowbar, or maybe blast it open with some C4?
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    Hardware Overview:
    Model Name: Mac Pro
    Model Identifier: MacPro4,1
    Processor Name: Quad-Core Intel Xeon
    Processor Speed: 2.66 GHz
    Number Of Processors: 1
    Total Number Of Cores: 4
    L2 Cache (per core): 256 KB
    L3 Cache: 8 MB
    Memory: 3 GB
    Processor Interconnect Speed: 4.8 GT/s
    HL-DT-ST DVD-RW GH41N:
    Firmware Revision: PQ05
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipping Drive)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
    Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
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    Hi,
    Just a thought, the ATA cable may be loose or disconnected, if this is the case you'll just need to plug it back in. - Otherwise I'm guessing the drive is dead.
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    http://manuals.info.apple.com/enUS/Mac_Pro_UserGuide.pdf
    Regards,
    Peter.

  • Lower DVD drive won't open/close since Snow Leopard upgrade

    Hello,
    I have 2 optical drives in my Mac Pro: 1 Superdrive in the upper slot and 1 DVD-ROM drive in the lower slot (a HITACHI DVD-ROM GD-7000 which came with my old Dual G4 450).
    Since upgrading to Snow Leopard, I can't use the lower drive anymore, it won't open or close (I used the alt-eject keys, nothing happens). The drive also is not listed in the eject-menu in the menue bar, but it appears in system profiler as:
    HITACHI DVD-ROM GD-7000:
    Modell: HITACHI DVD-ROM GD-7000
    Version: 016J
    Seriennummer:
    Absteckbares Laufwerk: Nein
    Protokoll: ATAPI
    Einheiten-Nummer: 1
    Socket-Typ: Intern
    Low-Power-Polling: Nein
    Ausschalten: Nein
    Anybody any ideas what I can do to get that 2nd drive to work again?
    Thanks in advance,
    Peter

    Today I had a little time do do some testing:
    The tip with the SMC RESET button didn't help.
    Zapping the PRAM/NVRAM didn't help either.
    The jumpers were on "cable select" on both drives, I tried to set one as "master" and the other one as "slave". Problem still exists.
    I changed the position of the drives to check if the cable is ok. Still the same.
    I unplugged the other (working) drive and had just the one plugged in. It shows up in system profiler but not in the drives menue nor in the disk utility application.
    I booted from my 10.5 installation DVD and tried the disk utility from there. It's not on the list.
    Any other ideas?
    Peter

  • MacPro 2007  DVD Drive won't open

    Lion 10.7.4
    Pressing the Eject key on the keyboard does not open the DVD tray.  Usually the Eject symbol appears briefly on the screen and then the tray will extend.  But, this is not working at all.  I've reset the PRAM, but still the problem persists.
    Going to About this Mac shows that the system "sees" the DVD drive, I just can't the the tray to extend.  There is no DVD or CD in the drive at this time.
    Any suggestions are appreciated.
    Thanks.

    Hi Galb:
    Sometimes the best solutions are the manual ones.  There is a mechanical fail safe built in to these devices,  I have had to use this method several times myself, so ....
    .....   Try this:
    1) Power off your mac pro.
    2) With your finger, pull down the metal bezel on the affected drive.
    3) You should now see the front plastic bezel on the affected drive, it is usually black or grey.
    4) Look for a small pinhole somewhere on the front. It will have a very small diameter, about 0.5mm.
    5) Yes it's there, all cd/dvd drives have one!   Note: a small flashlight comes in handy here.
    6) Straighten out a standard paperclip for about 2 -3 inches.
    7) Insert the paperclip in the small hole and push, you will have some resistance, and then the drive tray will slowly push out about 0.5 inches or more.
    8) Grab the tray and pull it out slowly!!
    9) You are done!
    10) If you do this gently you won't hurt the drive. Boot up and the tray should automatically slide back in. You are good to go.

  • Installed CS3 with windows vista bit AE won't open.

    When my old faithful computer motherboard fried, I had to get a new computer with Windows Vista Home Premium.
    I had CS3 loaded and working without a glich on my old XP computer.
    I've loaded the whole CS3 suite, but when I open After Effects nothing happens. Using Window's Task Manager, under "Applications" After Effects doesn't show up as a running but under "Processes" the file "AfterFX.exe *32" is listed as running.
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    I've tried to opening all the other programs in CS3 with the similar results. Nothing opens, but their .exe files are listed under Task Managers "Processes".
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    I'm sorry it didn't work. I probably don't have an answer for you since I'm not an expert or anything.
    One thing I thought was weird was that the software version on my computer for the motherboard was version 6.xx (whatever) and the software I downloaded from the HP web was version 5.xx (whatever). It made it work though..
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    Good luck. Hopefully this helps.

  • Cd/dvd drive won't burn a disc,although it will read a cd

    i have a compaq cq62 with windows 7 home premium with the cd/dvd drive won't burn a disc,although it will read a cd

    Hi,
    First, try the automated fixit from Microsoft on the link below.
    Windows 7
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    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • How is it possible to install Windows 7 via USB-Stick on a 2009 iMac with a broken DVD-Drive?

    Hello,
    i have a 2009 iMac and Windows 7 64bit in my Boot Camp.
    Windows is now slow and needs to be reinstalled.
    The problem is the DVD-Drive in my iMac is broken, so i can't use my Windows-install-DVD.
    How can i reinstall Windows 7 via USB-Stick on a 2009 iMac with a broken DVD-Drive?

    F3Spirit wrote:
    Thank you,
    I try this.
    Also check this one out
    But i think you would be far better served by installing Windows in a virtual machine.

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