Portlet Problem for an individual user

We are using the .NET implementation of Plumtree Corporate Portal 5.0.4. We have portlets running on a web farm that are built using .NET. The problem is we have two portlets that consistently work for the majority of our users, but there is one user in our NY office (we are located in Columbus, GA) that is now having a problem rendering the contents of the portlet. The error that comes back implies that the portal server is not able to make a request for the application. We are reasonably sure that the application functions. The user is able to click a gatewayed link of the application and it renders properly for him, but it simply will not show up in his portal window. Here is the error that we found in the source of the HTML from the user's machine:
Error in CHttpGadgetProvider::raw_GetHTMLText, The Portal Server could not retrieve the content for this gadget because of a connection error with the host. If this problem persists, please alert a system administrator.-->
This application worked for the user until about a week ago. The application has been running for several months. There are other applications that run on this same web farm that work fine for the user as a portlet. Again, a gatewayed link to this same application works fine for the user, just not in the portal as a portlet. This phenomenon has us stumped. We have checked portal settings even tried to point the remote server to one machine for this portlet. Nothing seems to work in the case of this particular user and these two portlets. Any insight you can give on this matter will be greatly appreciated.

I am no expert from a code perspective but have seen some very odd behavior on portlets that are related to the browser version/components that the user has. I always test things out in Firefox if they are failing on IE. Also, check to see if the user has any non-native toolbars (have them send you a screen shot). Turn off all of these (Yahoo, Google, etc...) and see if things work.
Best of luck.

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