Possible Bug in PDFs created from a common template

At work we've encountered an odd problem that seems to be growing.
Our printer setup:
HL-8050n and a HP LaserJet 5550.
Process:
We have a Word template we use for all documents.
We convert all documents to PDFs before sending them to clients.
The Problem:
Over the past few months, a specific user I'll call Sam kept having problems with PDFs that wouldn't print to the HL-8050. The same PDF would print fine to the HP 5550 though. When this problem occurred, any other document would print fine to either printer (text files, picture, other PDFs, etc). When transferred to another machine, the same PDF would still not print.
If you watch the printer, it begins to process the document and then flashes "Ignore Data" or "Data Error." Then the document is never processed.
At first, only Sam had the problem. Then other users had the problem, but only with documents created by Sam. Now, several users are being affected by the same problem no matter who created the document.
I don't believe it is the printer because it will print any other type of document, including other open PDFs, when this strange problem occurs.
I do believe it might be related to the Word template we use. Previously, not all users had the same template type (for design reasons). However, we've switched and now the template is the same for all users. The template is on a shared network resource, is not writable (except by root - that is how locked down it is), and is only readable. The problem has expanded since the use of the common template.
Something seems to be happening when the users export the document from Word to the PDF format.
Also, this only occurs on Intel based Macs. Not on PCs. And it doesn't affect the one non-Intel Mac in the office. Another note: when you view the affected PDFs in a folder, the icon is the PDF icon. However, when dragged to the desktop, the icon changes to a generic icon even though the file extension is the same.
Has anyone else had weird printing issues with their documents?
EDIT: UPDATE: Printing the document from the built in Preview application is successful. But printing from Acrobat 8.0 Pro is not.

I asked this morning, and she can print PDF documents not created from the word template. Some PDFs from the template work and some don't - I haven't been able to narrow it down to a specific factor.
I've repaired the permissions on the file as well as on the entire machine. And the version of word is Office 2008 fully updated.
I'm tempted to mark it off as an issue with the HL-8050n. But seeing as printing from Leopard's preview app works perfectly, it must be an Acrobat problem.
Is there a way to run Acrobat in a debug mode or to get some sort of detailed status messages from its printing attempts?
EDIT/UPDATE:
The printer uses the HL-8050n BR3 driver. However, the problem persists even if I change the driver (I've used Adobe drivers, generic post script, similar models to the HL8050). They all result in a print from Preview but not from Acrobat.

Similar Messages

Creating TOC Bookmarks in a PDF created from Microsoft Word

Does anyone know how to modify PDF creation settings so that bookmarks are automatically set from the Table of Contents in the PDF version of a Microsoft Word document? This is possible in Windows using word and Acrobat Pro. But it's not automatic in the OSX-resident PDF creator and I can't find any way to modify preferences. I'm using Word 2004 (11.3.5) for Mac. Thanks!
iMac 21" Intel Mac OS X (10.4.10)

I am using Acrobat XI Pro on PC.
Of course, I have done all the steps you mention, but I wanted someone to confirm me if these setting values are correct in order to obtain the best results. I repeat the paragraph of my previous discussion that I want to clarify, just in case some of you can help me, mainly about optimization
I digitalized the document from the scanner. This scanner is installed in the net, so I personalized the settings in Acrobat and I chose memory mode instead of native mode.
Mode color: black on white
Resolution: 600 ppp
As you say in your mail, I understand I should choose ClearScan OCR not searchable just at this moment.
Well, and what about the options of optimization?, JBIG2 (without lost)?, 4 CCITT?
And filters?, I have: activated, low, activated, medium
Are these values congruous or compatible?
Thank you
De: Phillip Jones [email protected]
Enviado el: martes, 27 de noviembre de 2012 18:24
Para: Suárez Suárez, Manuela
Asunto: I cannot edit text in a PDF created from scanning
Re: I cannot edit text in a PDF created from scanning
created by Phillip Jones<http://forums.adobe.com/people/PhillipMJones> in Creating, Editing & Exporting PDFs - View the full discussion<http://forums.adobe.com/message/4877588#4877588

Acrobat 9.5, file corruption when combining .pdfs created from Word or Excel (from Office 2010) into a larger .pdf document

In Acrobat 9, when I combine .pdfs created from Word or Excel (from Office 2010) into a larger .pdf document, there is data corruption. Some of the text appears as blank boxes when the pages are inserted into the larger .pdf, the main document. I have so far solved this by "printing" the files to .pdf, and then inserting them into the larger .pdf main document, but this creates a fatter .pdf file that is much larger than would otherwise be the case. Are there any other solutions within Acrobat 9, please? If this bug has been solved in Acrobat X or XI, please advise. Thanks.

As far as the images are concerned, that may be a result of your choice of job settings. You may want to use the Press or Print option if the image quality is important. I assume you are talking about bit images in this case.
As to the hangup, have you checked to see if AcroTray is active on your system? It may not be running as needed. In the meantime, try checking print to file and then opening that file in Distiller to complete the conversion to PDF.
Before you ever try a reinstall, you need to do a repair first to see if that resolves the problem. There are a lot of unknowns about your exact process for the printing and your job settings that may be part of the problem. The rest of your system setup is useful in some cases, but did not help me see your problem.

Unable to save a PDF created from a secure webpage in Acrobat X

Hi,
Our Acrobat X standard won't 'save' or 'save as' PDFs created from a password secured website. Same symptom on two machines here. Other PDFs work fine.
The workflow we're using is opening acrobat, selecting create pdf from website, and then specifying a website with an https address and entering a username and password to access the site. This generates a pdf which looks great, all the links work etc... but when you click 'save as,' absolutely nothing happens. You're left just looking at your PDF with no save window or anything opening.
This gets done every day in the office here. I suspect the latest update may have caused the issue?

Hi Bill@VT,
Thanks for your reply!
I checked document properties and security is off. I've also unticked "Enhanced Security" under Security (Enhanced) in the Edit > Preferences menu.
This issue is only affecting our acrobat 10 and acrobat 11 users. I still have a couple acrobat 9 users here and they're unaffected.
The Save As button is not greyed out -- it's available but clicking on it just closes the file menu and does not open the save as dialog box.

I cannot edit text in a PDF created from scanning

I am using Adobe XI, and I have created a PDF by scanning a document.
When I do click on a paragraph to edit text, all the page appears selected, it seems to be an image. At that moment a message pops up saying: this page has not editable text or digitalized content. The editing tools are disabled, so I cannot edit text.
If I do export a page to Excel or Word, I can edit text there, although there are some kind of data that is not converted properly (even when I have executed OCR).
I have edited preferences, but I am not sure if I did it correctly.
Thanks

I am using Acrobat XI Pro on PC.
Of course, I have done all the steps you mention, but I wanted someone to confirm me if these setting values are correct in order to obtain the best results. I repeat the paragraph of my previous discussion that I want to clarify, just in case some of you can help me, mainly about optimization
I digitalized the document from the scanner. This scanner is installed in the net, so I personalized the settings in Acrobat and I chose memory mode instead of native mode.
Mode color: black on white
Resolution: 600 ppp
As you say in your mail, I understand I should choose ClearScan OCR not searchable just at this moment.
Well, and what about the options of optimization?, JBIG2 (without lost)?, 4 CCITT?
And filters?, I have: activated, low, activated, medium
Are these values congruous or compatible?
Thank you
De: Phillip Jones [email protected]
Enviado el: martes, 27 de noviembre de 2012 18:24
Para: Suárez Suárez, Manuela
Asunto: I cannot edit text in a PDF created from scanning
Re: I cannot edit text in a PDF created from scanning
created by Phillip Jones<http://forums.adobe.com/people/PhillipMJones> in Creating, Editing & Exporting PDFs - View the full discussion<http://forums.adobe.com/message/4877588#4877588

Annotations made in Preview to PDFs created from MS Word corrupts PDF

In Preview, when I save annotations to PDFs created from an MS Word document, the PDF seems to be corrupted. Searching in the PDF no longer shows any results, and text copied from the PDF is displayed as a series of meaningless characters when pasted into a note annotation, or pasted into another file (e.g. a TextEdit file). So for example, "the monitoring of progress" becomes ")@%8,1),&12%,=%4&,2&//" when copied and pasted.
Is there any way to prevent PDFs from being corrupted in this way, or to restore the PDF so that searching and copying work correctly?

I suspect this is a problem with M$ failing to handle PDF files correctly. I would suggest you ask your question over on the M$ forums instead of here.
Allan

Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007

Issue: Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007.
OS: Win XP Pro SP3
Error Message(s): None
Details: This issue happens with multiple Microsoft Project files (including new files), multiple PDF creators (included Acrobat 8 Standard) and on multiple computers. We also tried opening the PDFs in Adobe Reader 8 instead of Acrobat Standard 8. There is no record in the event log on the computers of the application crashes.

I may have a resolution now...
I clicked Tools -> Options -> View and turned off Bars and shapes in Gantt views in 3-D" on the advice of someone on a Microsoft Forum. I made three PDFs from three Microsoft Project files (that were having trouble previously) and was not able to get these PDFs to crash when zooming or changing pages. So far so good!
Regards,
Josh Gold
SERA Architects

Adobe Acrobat Pro XI problems printing PDFs created from AutoCAD.

Just installed Adobe Acrobat Pro XI and am having problems printing PDFs created from AutoCAD. Printing other PDF created by MS Word works well. Had a similar problem in an earlier version of Pro. The fix I figure out then was to print the PDF file as another PDF. Using the second PDF to print to a plotter typically worked. It does not work for Adoabe Acrobat Pro XI.

Hi presottom
Please refer ; http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
or
Let us know more details about it to help you better ?
What is the OS ?
is there any error message , etc .. ?

Adobe 6.0 Pro--PDFs created from multiple PDFs don't have bookmarks from structure?

I'm working with my company's 6.0 Pro (old, I know, but what we've got is what we've got,) on a Windows 7 machine. I've read online that in 6.0, PDFs created from multiple PDFs, by defaut, should have bookmarks from structure that use the original filenames as the bookmark names. I was surprised to read this, because ironically enough this is precisely what I began looking online to see if I could do, and all I could seem to find then were ways to get rid of that function. I don't believe that our installation has been modified in any way, but the binders I'm creating don't automatically have bookmarks from their structure, nor do the bookmarks I'm creating from the structure by menu command have the original file names as their names. Such an automatic bookmark structure w/ that naming scheme would in fact be very helpful in our workflow, as we deal with large volumes of files where outside data paired with file names needs to be one-to-one matched against the actual pdf contents, and opening files individually is time consuming. As of now, when I go to create bookmarks from structure in my document made of multiple pdfs, I have two choices: "Document", which only creates a bookmark to the first page of the whole thing, and "Part," which creates bookmarks to the first pages of all the documents that were combined, with each bookmark named "Part."
We would be satisfied with nameless bookmarks except that the combine feaure is also unreliable. It usually switches the first and last files of the alphabetical order, but not always, meaning that we can't rely on bookmark order to know which file we are looking at once the binder is created.
What I'm hoping to discover is if this behavior for 6.0 Pro is really abnormal and if so, what fixes or workarounds might be available. Thanks.

Just to clarify --
"... should have bookmarks from structure ..."
Not true.
If a PDF is tagged then Acrobat Pro can create new Bookmarks from the PDF's structure (from the Bookmark panel's Options menu).
Currently there is no other mechanism for this.
This may change after PDF-2 (ISO 32000-2) is released but that is still out on the timeline.
Just some things to consider.
When combining multiple PDFs into a new, single PDF click on the Options button and tick "Always add bookmarks..."
This should give you the filename. If a PDF has an entry in its "Title" this will be a bookmark nested under the top (filename) bookmark.
Also, when combining PDFs if there is no entry in "Tiltle" expect to see the filename as a bookmark.
It there is an entry for "Title" expect to see the "Title" entry as the bookmark.
What you describe for the elements/tags "Document" and "Part" are consistent with what they are and how they are permitted to be used in a tagged PDF.
(See ISO 32000-1, Section 14.8)
Be well...

Hello. May I ask: I am using Acrobat 6.0.2, and having trouble formatting a PDF created from multiple (jpeg) files. Each page is formatted to A4 size, portrait. But when I create the PDF, each sheet appears as tiny, in the middle of a huge white page.

Hello. May I ask: I am using Acrobat 6.0.2, and having trouble formatting a PDF created from multiple (jpeg) files. Each page is formatted to A4 size, portrait. But when I create the PDF, each sheet appears as tiny, in the middle of a huge white page. I cannot seem to find any controls to adjust this. Any advice appreciated.

Thanks CtDave, for the further info. Unfortunately, those suggestions are not working, which is strange.
....Until last week, I used to make multi-page PDFs straight from Photoshop: File > Automate > Make PDF. One simply choses the files, orders them, and creates a PDF. (Resolution doesn't matter; 300 DPI is no problem.) However, my new Photoshop CS5 does not have the option in Automate.
What I've done, seeing as Acrobat is letting me down, is use Bridge (new to me) to create the PDF. It worked without a problem, but seems like more work than the old PS method. I will download a newer version of Acrobat to see if that makes any difference.
.....Also, thanks Test Screen Name: I agree with you that jpeg is irrelevant, and that one can make a PDF from Photoshop (Print > Save As - pdf). But that only works for SINGLE PAGE pdf, not multiple pages as far as I can tell.
Kind regards,
Prince Nuada

Error Displaying Portlet Preview created from Content Server templates

I created portlet from content server announcement portlet template.Whet put on the page this portlet shows the following error message:
Error Displaying Portlet Preview.Error Getting Content from Portlet.
Same error with portlet created from the news template.

If the link exists in TOA01, why is the dosumnet not visible ? When i use the Function Module ARCHIVOBJECT_DISPLAY, i get the error -
Error when opening document with HTML control:DP_ERROR_GENERAL
Can someone please let me know what are we doing wrong ??

Set Password for a PDF created from SAP

Hi,
Somebody knows if it is possible to set a password for a pdf file created from a function module.
We are using different functions to generate the pdf (i.e. CONVERT_OTF, CONVERT_OTF_AND_ARCHIVE).
Are there some parameters to set this password, or also after archived it (with Archive Link)u2026
Thanks a lot.
KR
Giuseppe.

I use Report Builder 6.0.5.35.0

Cannot open pdf created from website

Hi, I am trialling Acrobat V9 Pro (on Win XP SP2, 1Gb RAM) and have tried to create a pdf from a multilayered website. It all appears to work fine (looks great in Acrobat), but when I try and open the resulting pdf in Acrobat Reader (v5) I get the old "There was an error opening this document. The file is damaged and could not be repaired" message.
I did a test with a single page web page conversion and that opened fine in Reader. And also with a different urled multilayered website, and that failed. How do I get this honey to work for me???
Thanks in advance

Being able to read a web site is problematic. The fact that you got the first one is good, but that does not mean Acrobat will work with all of the web variations. One way to get the web site (but not as interactive in a PDF form) is to print to the Adobe PDF printer from a browser that can read the site. If you need more on the issues or what works folks would need the URL of the web site to provide more info.
For AR5, how did you transfer the PDF to AR5? Did you save the PDF from AA9 in AR5 compatible mode (likely the problem)? If not, you will need to use PDF Optimize (or Reduce File Size if you can find it in AA9) to save to be compatible with AR5. Most of the time, the newer PDFs will open, but may be missing things. It sounds like you have a case where compatibility has finally be come a viewing issue.

Share new pdf created from existing online pdfs

Is a solution in the works to be able to create new pdf books from existing individual pdfs online? Let's say I have individual pdfs for each of my recipes, but want to create a book online to share of just my desserts. Without sending each pdf share using an individual email, can this be done?
Absolutely love the interface and where Adobe seems to be going with this.
Thanks,
James

Hi,
Thanks for your post. In order to combine multiple PDF's into one, you need the desktop version of Adobe Acrobat. We don't currently have plans in the works to add this feature to Acrobat.com, but I will share your feedback with the team. You could also visit our Ideas site and promote this idea - we actively use the Ideas site to prioritize the roll out of new features.
Best,
Michelle

Pdf created from FrameMaker book using FDK is of bigger size

Hi,
I am new to FrameMaker, when trying to generate a pdf document from a FrameMaker book using FDK, the size of the pdf file created is big when compared to the pdf created using “Save As PDF” from FrameMaker. I have tried setting Named Destinations to false and also “PDF Job Options” to “Smallest File Size”.
Below is the code we use to create a pdf file using FDK
//Open the frame book to process document by document
bookId = OpenFile(strFile);
/* Get docId in order to set Acrobat Bookmark levels */
docId = F_ApiGetId(FV_SessionId, FV_SessionId, FP_FirstOpenDoc);
F_ApiSetInt(FV_SessionId,bookId,FP_PDFBookmark,True);
F_ApiSetInt(FV_SessionId,bookId,FP_PDFJobOption,6);
/* Sets "Body" to the highest Acrobat Bookmark level. */
pgfId = F_ApiGetNamedObject(docId, FO_PgfFmt, StringT("Body"));
F_ApiSetInt(docId, pgfId, FP_AcrobatLevel, 1);
F_ApiSimpleSave(docId, name, False);
/* Sets the save parameters so as to save as PDF and allow user to name file.*/
params = F_ApiGetSaveDefaultParams();
i = F_ApiGetPropIndex(&params, FS_FileType);
params.val[i].propVal.u.ival = FV_SaveFmtPdf;
i = F_ApiGetPropIndex(&params, FP_PDFAllNamedDestinations);
params.val[i].propVal.u.ival = (IntT)False;
i = F_ApiGetPropIndex(&params, FP_PDFJobOption);
params.val[i].propVal.u.sval = F_StrCopyString ((StringT)"Smallest File Size");
/* Saves the book and all its components to one PDF file */
int_SaveID = F_ApiSave(bookId, StringT(strTargetFile), &params, &returnParams);
/* Close the open files.*/
F_ApiDeallocatePropVals(&params);
F_ApiDeallocatePropVals(returnParams);
CloseFile(bookId);
Can anyone suggest a way to reduce the size of the pdf file
Thanks,
Neeraja

Are these duplicates side-by-side (e.g. A and then A again) or one after another (A, B, C... and then A, B, C...)?
If they're one set after another, FM picks up the list of paratags to include in the bookmarks list from the first file in the book, so if this doesn' contain everything, it might help to import the additional formats into that one. Then clear/remove the exisiting bookmarks and only add back the Titles and Heading1 bookmarks (check that the TOC ones remain in the Don't include list).

Possible Bug in PDFs created from a common template

Similar Messages

Maybe you are looking for