Post Moved Illegal use of my broadband

Post moved http://community.bt.com/t5/Other-BB-Queries/Illegal-use-of-my-broadband/td-p/606892
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DS wrote:
Andy_N wrote:
DS wrote:
pottyperson wrote:
 I doubt that other contributors will be able to offer a solution
Well, as I mentioned before, if it's a HH2 and the rear of it is in view of the public, then every Thomas, Richard and Harry will be able to see the wireless key and make full use of the Internet.
Hi.
Although possible, that's not entirely true. If the user has altered the wireless key, then viewing the back of the hub will not help
But how many out there in BT land actually do change it?
BT only prompt the user to change the default admin password if and when they first access the hub.
At least BT thought about the label design on the HH3, keeping it hidden until needed.
I reckon hardly anyone would change the wireless key to be honest , but I wonder how many leave them in a window ...
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  • Illegal use of my broadband

    On the 11th August rang BT as I had an email on the 9th August saying I had used over 7GB of a monthly maximum of 10GB
    Fault was raised, they agreed that it was unlikely we could use that amount in a week. Tech support advised and helped me change the password - I then went on to try and speak to someone about resetting my usage - as it was obvious to all I talked to that someone had been able to access my BT Hub without permission. Went round in circles, different departments, after an hour or so I gave up.
    I have rang again today and after 1hour and 15 mins it was still not resolved - the last person I spoke to in tech support said they would put me through to billiing - I said no as that it is where I started and they only wanted to increase my monthly allowance - which would just cost me more........ which is what I am trying to avoid this month. Tech support said in the last week we had used only 1GB - again I said it would be physically impossible for us to use 7GB the first week. I was told I must have given the access code to someone else to use.  I said that I had not - someone has accessed my BT hub without my permission. I also said that I should have queried last months usage of around 7GB as we only averaged about 2GB a month with eclipse.This is only the second month with BT and it looks like I am probably going to go over the 10GB, which will count as my first over usage through no fault of my own.  Can anyone reset at BT reset my usage before I go over my monthly usage. Thank you.  Jacky 

    DS wrote:
    Andy_N wrote:
    DS wrote:
    pottyperson wrote:
     I doubt that other contributors will be able to offer a solution
    Well, as I mentioned before, if it's a HH2 and the rear of it is in view of the public, then every Thomas, Richard and Harry will be able to see the wireless key and make full use of the Internet.
    Hi.
    Although possible, that's not entirely true. If the user has altered the wireless key, then viewing the back of the hub will not help
    But how many out there in BT land actually do change it?
    BT only prompt the user to change the default admin password if and when they first access the hub.
    At least BT thought about the label design on the HH3, keeping it hidden until needed.
    I reckon hardly anyone would change the wireless key to be honest , but I wonder how many leave them in a window ...
    http://www.andyweb.co.uk/shortcuts
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  • Post Moved BT Broadband Desktop Help

    post moved http://community.bt.com/t5/The-Lounge/Why-BT-Broadband-Desktop-Help/m-p/462991/message-uid/462991#U4...
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    If its not broken, then don't try and fix it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post Moved BT Broadband Desktop help problem

    Post Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/BT-Broadband-Desktop-Help-problem/td-p/46973
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    Hi FrankC
    I am sorry this still a problem.
    If you could drop me an email please with your BT account and telephone number along with a link back to this thread I'll get this sorted out for you.
    Just send to the address in my profile. 
    With regards to the thread being marked as solved as the original poster you can unmark the thread as solved.  Just select 'Options' at the top right of the post.  KerryG has posted up a pretty useful guide on this here. 
    Cheers
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Post Moved Can't use Openzone or FON. But I could...

    Post Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Can-t-​use-Openzone-or-FON-But-I-could-yesterday/td-p/547​...
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    I had an online chat with a BT Broadband help person, who said she wasn't trained on Openzone and gave me a number to call, where I got a recorded message saying that the BT wi-fi network had "issues". A few hours later the problems disappeared and today everything's fine. So who knows. 
    Regarding Ts and Cs, if Openzone is bundled with your Total Broadband package there's no volume or time limit, you just have to log in every 30 mins if you go over 10,000 minutes in any given month.  Large files are positively encouraged: "Is there a download limit? No. Wireless broadband is perfect for uploading or downloading large files at high speed. Usage is based on time rather than data transfer amount." From https://www.btopenzone.com/help/common-questions/index.jsp#using_8  I'm downloading 50GB+ files via P2P. But perhaps the BT network sees them as lots of small files, as P2P works by chopping them into little bits. 
    The Openzone Fair Use policy only applies if you buy an Openzone subscription separately. In which case P2P, large files and a 3GB+ monthly volume are "inappropriate". http://www.btopenzone.com/terms-and-conditions/fair-usage-policy.jsp
    DS, what did you mean by clearing the connection history? Sounds interesting. Do you mean removing the profile from the Manage Wireless Networks screen? 

  • Post Moved Trying to Register for BT Broadband an...

    Post moved to Billing page http://community.bt.com/t5/Bills-Call-Packages/Trying-to-Register-for-BT-Broadband-and-Anytime-Calls...
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    Hi there Ravedave777,
     You said
    Hi I'm trying to register my aunt for the Broadband and Anytime Calls plan (£13pm & £10.45 line rental).
    I presume you realise that £10.45 line rental is if you take Line Rental Saver at £129 a year paid in advance, otherwise the regular price is £14.60 a month.
    As regards your order I think you will have to phone BT 0800800150

  • Post Moved Connecting-hub-3-infinity-to-smart-tv

    Post moved http://community.bt.com/t5/Other-BB-Queries/Connecting-hub-3-infinity-to-smart-tv/td-p/616324
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    ABG wrote:
    I bought a wireless Panasonic smart tv and keep on having issues with the wireless connection to my hub 3 infinity
    I have a netgear router and I connected it up to the tv but the viera connection was not connecting to the router ,so i could not connect ,can any one help
    I still cannot believe that even with infinity i still cannot get a strong wifi connection in my house .
    It would be better to avoid wireless, and use a direct Ethernet cable or powerline adapter.
    See Network connection problems and possible solutions
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post Moved Why-is-iPlayer-buffering-on-my-Sony-TV...

    Post Moved http://community.bt.com/t5/BT-Infinity/Why-is-iPlayer-buffering-on-my-Sony-TV-but-not-on-a-laptop/td...
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    See if there is a quality setting for the iPlayer on the TV, and use a lower quality setting. The version that runs on a PC automatically adjusts the quality, to match the available bandwidth. The TV is unlikely to have that automatic facility.
    Just because you are getting 46mb download, it does not mean that the BBC servers can deliver that speed, especially during peak time. I would imagine that even 3Mb would be pushing it during those times.
    If the TV quiality is set too high, then its going to keep buffering, wheras the PC will simply lower the quality to match the speed.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post Moved How can I get BT to remove the DACS ...

    Post Moved to Phones  http://community.bt.com/t5/Phones/How-can-I-get-BT-to-remove-the-DACS-on-my-phone-line/td-p/571103
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    You cannot contact Openreach, but its possible one of the BT Care Team may be able to find out what is going on, and arrange to have the DACS removed, so you can get broadband.
    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    If its a business line, then you will have to visit the BT Business forums here http://business.forums.bt.com/
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post Moved Wireless-connection-to-BT-Infinity-...

    Post moved http://community.bt.com/t5/Other-BB-Queries/Wireless-connection-to-BT-Infinity-info-required/td-p/64...
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    yes infinity like any broadband service is better wired
    yes infinity will work wirelessly but not as fast i have seen drops of up to 50% of a wired speeds
    there are alternatives to wireless that will give you the best infinity speeds
    powerlines are a very good option this lik may help you http://forumhelp.dyndns.info/networking/powerline_​operation.jpg they just plug into a power socket and use the household wiring to make the connection between your hub and the PC
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Post Moved E-Mail Scam

    Post Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Email-scam/td-p/571585
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    Look up Phishing on Google. There is a Wikipedia entry which tells you what its about.
    E-mail addresses can be easily found. or generated randomly.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post moved Phone-line

    Post moved to Phones board http://community.bt.com/t5/Phones/Phone-line/td-p/877422
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    BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
    Openreach would have given BT the next available appointment to do the work.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post Moved Drop wire replaced, but old one never...

    Post Moved to Phones Board http://community.bt.com/t5/Phones/Drop-wire-replaced-but-old-one-never-removed-Now-it-looks-ready/td...
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    You will only be charged for faults proved inside your house, unless you actually damage any of Openreach`s external wiring.
    If the old drop wire goes across a road, or could cause injury if it came down, then you can report the problem to Openreach on this website
    http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellab...
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Post Moved New-to-BT-Infinity-only-just-works-an...

    Post Moved toInfinity Board http://community.bt.com/t5/BT-Infinity/New-to-BT-Infinity-only-just-works-and-only-1Mbps/td-p/866208
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    They installed a new master socket etc when they put the modem in. There is no phone plugged into the master but there are 3 phones AFTER the master socket (extension terminals inside socket, after filter I guess) . I think they tried it with all those disconnected. As for the signal, I mean the DSL light takes ages to actually come on and sync. I don't use wireless here. I have a long Cat5e cable from modem to bt hub then 2 computers and a CCTV box coming off the hub via LAN.
    Property is a farmhouse on unmade track with no other properties nearby served by the phone wires. We are approx 1000m from the main road. I think if they could connect the wires into the cabinet at and of my track they might get the claimed speeds. I did a test using a known phone number of a house near that cabinet and it came back as 64mbps quoted , so theres obviously fibre in that cabinet.
    One more thing, there is currently broadband on another line in the same cable coming up my track, which is on my business line, I have kept this running but when infinity working better it can be cut off. I wonder if there could be any interference from one pair of wires to the other having 2 broadband signals travelleing 1000m together. Probably not but just trying to think of everything.

  • Post Moved wifi vs powerline adapters

    Post moved to other BB Queries http://community.bt.com/t5/Other-BB-Queries/wifi-vs-powerline-adapters/td-p/565597
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    Using WiFi may result in a lower quality streaming rate, so you won`t use as much of your allowance.
    Connecting via Powerline or Ethernet cable may result in HD streaming rates, which will use up more of your allowance.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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