Postscript data

Question

There's an option on the Print menu which says "Generate Acrobat Data"
If I select this and click print, I end up without a PDF file.
I've been told to print to Postscript as a workaround for Windows 7 "Save as PDF" not working.
This option doesn't work either. Ideas?
Here's what the log file says this:
%%[ ProductName: Distiller ]%%
%%[ Warning: Times-Roman not found, using Font Substitution. Font cannot be embedded. ]%%
%%[ Warning: Times-Bold not found, using Font Substitution. Font cannot be embedded. ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[ Error: undefined; OffendingCommand: pdfmark; ErrorInfo: Rect  ]%%
Stack:
/ANN
/Link
/Subtype
/I5.1.1013317
/D
/GoToR
/S
/Action
/Type
-dict-
/Action
[0 0 0]
/Border
[475 689 4375 571]
/Rect
-mark-
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Answer 1

Inspect the Help > About dialog box, looking for the patch number.
After all patches are applied, you should see FM8.0p273
In some systems, Help > Updates may not be able to access the internet. If you have an older version number in Help > About, you can download the patches directly from adobe.com and apply.
FrameMaker 8p266 = http://www.adobe.com/support/downloads/detail.jsp?ftpID=3837
FrameMaker 8p273 = http://www.adobe.com/support/downloads/detail.jsp?ftpID=3858
(if you need both patches, apply the 266 one first)
Acrobat Distiller reads PS files and writes PDF files. FrameMaker uses Distiller to create PDFs when using the Saving as PDF from within FrameMaker; you may also use Distiller directly to convert PS to PDF files.