PPro CS6 Crashes on Exit in Windows 7 64bit

With any PPro project, when I click to exit the program, there's about a 1-2 second delay, the PPro window is dimmed and a few seconds later a dialog pops up stating that "PPro CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Closing this dialog then closes PPro. I've uninstalled Production Premium, cleaned out the registry and re-installed it but it still occurs even with default settings.
Even with a new basic DV-NTSC project with nothing added to it yet, this happens. Open it, wait a few seconds, then close it.
I have the following additional info:
PPro CS6 6.01
Widnows 7 64bit with all updates
nVidia (eVga) GTX-580 with latest drivers
32GB RAM
8GB Pagefile
The Application Error event log shows:
Faulting application name: Adobe Premiere Pro.exe, version: 6.0.1.0, time stamp: 0x4fac933f
Faulting module name: HandlerMetadataEditor.dll, version: 6.0.1.14, time stamp: 0x4fac92b8
Exception code: 0xc0000005
Fault offset: 0x0000000000006748
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\HandlerMetadataEditor.dll
I hope somebody has an idea about what to do because this is very annoying.
Thanks,
Mike

Well, it appears that my workspace, that I've used over the past couple of years, was causing the problem. After changing workspaces and creating a new one (and unchecking Import workspace from projects), things are working properly again. I guess it somehow got corrupted. Wow, something so simple.

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<binaryImage start="0x74290000" end="0x74385000" type="__TEXT" path="C:\Windows\System32\propsys.dll"/>
<binaryImage start="0x74590000" end="0x745fa000" type="__TEXT" path="C:\Windows\System32\cscui.dll"/>
<binaryImage start="0x74580000" end="0x74589000" type="__TEXT" path="C:\Windows\System32\cscdll.dll"/>
<binaryImage start="0x6fcd0000" end="0x6fcdb000" type="__TEXT" path="C:\Windows\System32\cscapi.dll"/>
<binaryImage start="0x74510000" end="0x74580000" type="__TEXT" path="C:\Windows\System32\ntshrui.dll"/>
<binaryImage start="0x73c50000" end="0x73c5a000" type="__TEXT" path="C:\Windows\System32\slc.dll"/>
<binaryImage start="0x72470000" end="0x7249e000" type="__TEXT" path="C:\Windows\System32\mlang.dll"/>
<binaryImage start="0x6d930000" end="0x6dac8000" type="__TEXT" path="C:\Windows\System32\NetworkExplorer.dll"/>
<binaryImage start="0x0ac70000" end="0x0ac83000" type="__TEXT" path="C:\Program Files\Common Files\Adobe\Adobe Drive CS4\AdobeDriveCS4_NP.dll"/>
<binaryImage start="0x6ba90000" end="0x6ba98000" type="__TEXT" path="C:\Windows\System32\drprov.dll"/>
<binaryImage start="0x75400000" end="0x75429000" type="__TEXT" path="C:\Windows\System32\winsta.dll"/>
<binaryImage start="0x6ba60000" end="0x6ba74000" type="__TEXT" path="C:\Windows\System32\ntlanman.dll"/>
<binaryImage start="0x6ba40000" end="0x6ba57000" type="__TEXT" path="C:\Windows\System32\davclnt.dll"/>
<binaryImage start="0x6ba30000" end="0x6ba38000" type="__TEXT" path="C:\Windows\System32\davhlpr.dll"/>
<binaryImage start="0x0e890000" end="0x0ea2f000" type="__TEXT" path="C:\PSE8\Photoshop Elements 8.0\WRServices.dll"/>
<binaryImage start="0x75870000" end="0x758cf000" type="__TEXT" path="C:\Windows\System32\sxs.dll"/>
<binaryImage start="0x0f5c0000" end="0x0f5d1000" type="__TEXT" path="C:\PSE8\Photoshop Elements 8.0\OperaMgr.dll"/>
<binaryImage start="0x743d0000" end="0x743f5000" type="__TEXT" path="C:\Windows\System32\powrprof.dll"/>
</binaryImageSet>
</crash>
<reproSteps>
</reproSteps>
</crashreport>
Any help would be greatly appreciated.
Thanks
Rosy#55

The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.
Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on PhotoshopElementsEditor.exe
You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Close down Elements and re-open it in the normal way - then wait whilst it rebuilds the preferences.

Need help moving a PPro CS6 Project from Mac to Windows

I have a complete project on a Mac and want to finish it out on a new Windows system we just purchased. CS6 on both.
I tried to open the project on the Windows machine and as PPro tries to link up media I get a message: Cannot Link Media. The selected file cannot be linked becaue its type (audio) does not match the original file's ty pe (audio and video).
The file it is trying to link is a Quicktime file. There are several in the project.
I imagine this is a simple issue. I'm hoping its a simple and solveable one. We are planning to move our work to this new Windows machine but have a lot of Mac projects we hope to be able to update on the new machine.
Thanks in advance!

Thanks for the feedback. Helpful info as we move forward. We're starting to get the hang of what we've ventured into with the Windows machine. Great performance. Some foibles like the issues with codecs, but seems they may be at least a bit less of a problem than they first appeared. One issue is our Adobe font library for our Macs. Most of the fonts don't port over to the Windows side and that's a bit of a problem for an ad agency that tries to keep graphic /font consistency between our print and our video projects.
Thanks again!

Bridge CS6 crashes on startup with Windows Vista

I have just installed Adobe Bridge CS6 on a Windows Vista system. When I try to open it I get a message "Adobe Bridge CS6 has stopped working". The program won't open. Solutions?

Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Adobe Bridge forum, where you'll get more specialized help.

Illustrator CS5.1 Crashes on Exit in Windows 7

I've read as many forum posts as I can and I don't see anyone solving this issue yet.
When I close Illustrator, it either closes and immediately is followed by 2 windows errors saying "Adobe Illustrator CS5.1 has stopped working" right after each other, or it will freeze and I have to force close it to get it off the screen. Both methods are very annoying since I can't save my preferences and have a default workspace every time.
So after I tried the following, I reinstalled
Deleted the AIPrefs file, no change
Deleted the entire en_us folder, no change
Tried to change the permissions on en_us, but it is stuck in read-only. I can't figure out ANY way to change it in Windows 7. When I uncheck it, and look at properties again, it's still there.
Tried to run as Administrator
Tried to change the owner of the en_us folder and files to Administrator
Tried linking and unlinking the network drive
Reinstalled, now I just get the windows error.
What's going on now:
Since the reinstall, I am just getting the windows error messages, not the freezing on exit, but I'm sure that will be back in a day or two.
Also, I uninstalled a trial of CoCut Professional 2011, and even after the reinstall of Illustrator, it's still in the File > menu, how do I get rid of it completely?
Since the reinstall, none of the .ai files icons are showing any more, neither is the program icon in the taskbar...?
If anyone has any suggestions, please let me know. I did try to uninstall some fonts that I downloaded at the same time I downloaded Illustrator, from Adobe's website, but I think they were all japanese and stuff so I didn't want them.
Thanks in advance, I'm open to ANYTHING. I wasted 4 hours with tech support, and they HUNG UP on me TWICE. Both times they had my phone number and did not attempt to call me back, I was furious and I'm not dealing with that crap again. The tech guy couldn't figure anything out and when he was stumped he conveniently hung up.
Computer Specs:
Brand new Dell Vostro 460
i7 -2600 @ 3.40GHz
8GB RAM
64-bit Windows 7 Professional SP1

I am now at a point that in my original administrator account I have to Control Alt Delete to close Illustrator. Works fine in the new user though, who is not an Admin. How do i repair the permissions on my exiting account, I'd rather not have to create a new one and transfer everything over. On my Admin account I even have the program set to compatibility with Window 7 and "Run as admin".

CreateNewDialog of dialog manager with caching option True cause ID CS6 crash on quit in windows

following line of code cause crash on some windows machine when i quit indesign (even without doing anything) but if last option (caching) replace with kFalse there is no crash on any machine .there is no crash on Mac in either case.
IDialog* dialog = dialogMgr->CreateNewDialog(dialogSpec, IDialog::kMovableModal, kFalse, kTrue);

following line of code cause crash on some windows machine when i quit indesign (even without doing anything) but if last option (caching) replace with kFalse there is no crash on any machine .there is no crash on Mac in either case.
IDialog* dialog = dialogMgr->CreateNewDialog(dialogSpec, IDialog::kMovableModal, kFalse, kTrue);

Firefox 26 crashes on exit in Windows Vista Ultimate 32-bit.

It doesn't matter if I click the Red X, go under File -> Exit or type Alt + F4 to exit out of Firefox under Windows Vista Ultimate 32-bit. It almost always produces an error message that Firefox has stopped working.
I can't find how to post a JPEG Screenshot of the error message here.
This doesn't occur under Windows XP Pro.
Otherwise, the browser works fine under either OS.

Here's the screenshot(s). I had to take 2 because the lower portion of the error message that lists the details won't expand.

Indesign CS6 won't install on Windows 7 64bit via GPO

Good afternoon,
I created a installation of Indesign CS6 with application manager enterprise 3 to deploy to computers via the active directory.
It installs correctly without issue to Windows XP x86 machines however won't install to Windows 7 x64 machines.
When the computers starts it trys to install but fails and proceeds to the login screen. The following information is left in the Windows event log.
Has anyone else had this problem and more importantly know how to solve it?
Log Name:      System
Source:        Microsoft-Windows-GroupPolicy
Date:          13/08/2013 9:44:23 AM
Event ID:      1085
Task Category: None
Level:         Warning
Keywords:
User:          SYSTEM
Computer:      WIN7TEST
Description:
Windows failed to apply the Software Installation settings. Software Installation settings might have its own log file. Please click on the "More information" link.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
    <EventID>1085</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>1</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.375831000Z" />
    <EventRecordID>9482</EventRecordID>
    <Correlation ActivityID="{B74A3709-81F6-4B73-AA1F-9B610874B7EA}" />
    <Execution ProcessID="384" ThreadID="1324" />
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="SupportInfo1">1</Data>
    <Data Name="SupportInfo2">3961</Data>
    <Data Name="ProcessingMode">1</Data>
    <Data Name="ProcessingTimeInMilliseconds">41590</Data>
    <Data Name="ErrorCode">1603</Data>
    <Data Name="ErrorDescription">Fatal error during installation. </Data>
    <Data Name="DCName">\\AYR.burdekin.qld.gov.au</Data>
    <Data Name="ExtensionName">Software Installation</Data>
    <Data Name="ExtensionId">{c6dc5466-785a-11d2-84d0-00c04fb169f7}</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      108
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
    <EventID Qualifiers="0">108</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
    <EventRecordID>9481</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>Software changes could not be applied. A previous log entry with details should exist.</Data>
    <Data>1603</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      102
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
The install of application Adobe InDesign CS6 from policy Global-Application-Adobe InDesign failed. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
    <EventID Qualifiers="0">102</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
    <EventRecordID>9479</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>Adobe InDesign CS6</Data>
    <Data>Global-Application-Adobe InDesign</Data>
    <Data>1603</Data>
</EventData>
</Event>

Hi Abhijit,
I am able to install InDesign CS6 manually on the machines from the CD/DVD however when trying to install it via GPO or running the msi using the msi exec commands it doesn't install and leaves the above errors in the event log.
The installation was made using the same CD/DVD and the installation works on the Windows XP clients and software other than InDesign CS6 will install to the Win 7 64-bit machines via GPO.
Cheers,

Acrobat X crashes on start in Windows 7 64Bit

Whe i try to start Acrobat X, nothing happens. Acrobat X does not start.
No error message, no splashscreen, no entry in Windows-Logs.
The task is visible in windows taskmanager for very short time, just noticeable.
I have installed CS6 and all other programs are running.
I have installed the update 10.1.3 for acrobat from adobe website.
This error encountered for the first time today.
Since Updateing to CS6 from CS5.5 some weeks ago, everything worked fine.
Thank you for any suggestions,
Klaus Rambow

I have googled a lot and i found some hints to the adobe logfiles in the users temp directory.
I checked them and found some lines pointing to a licence problem.
The solution for me was the following:
- uninstall Acrobat, leave the rest of CS6 untouched
- restart PC
- start Photoshop
- install Acrobat X from CS6-DVD, enter licence-code in setup
- start Photoshop again
- start Acrobat, search for Updates and install them
I am not sure if starting Photoshop does have any effect concerning this problem, be i have read that this worked in another case, so is just did it.
I have wasted so much time on this problem, that these seconds does not matter.
Until now (approx. 8 hours after fixing), everything works fine.
May be this will help some ot the other guys experiencing this weird problem.

Illustrator CC crash on start up (Windows 7 64bit)

Hi, my Illustrator CC will load up with the splash screen, then bring up the workstation, but 1-2 seconds after opening the workstation windows gives an error message saying that the program has stopped responding and needs to close. i've looked on the other forum posts similar to this and none of those methods have worked. What are your suggestions? Here is the detailed error message.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 17.1.0.273
Application Timestamp: 52b33a51
Fault Module Name: Illustrator.exe
Fault Module Version: 17.1.0.273
Fault Module Timestamp: 52b33a51
Exception Code: c0000005
Exception Offset: 00d46505
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c38b
Additional Information 2: c38b17c9b38a7032f3122f7361bb8e05
Additional Information 3: 1d98
Additional Information 4: 1d980d7d189603b042c15ad4b374f87b

Have you cleared the preferences? If not, go to Documents/Adobe/Premiere Pro/7.0 [or 8.0 if you're actually on CC2014, not CC()7.x], and rename the "<username>-Profile" folder. Then when you launch, Premiere will create entirely new prefs.

Firefox crashes all the time - Windows 8 (64bits)

Hello,
I'm having a problem with Firefox: it crashes all the time.
Here's the two last crash reports:
bp-172c899f-5e3f-49bd-a2c1-3058b2150411 11/04/2015 11:24
bp-9d6582d8-3214-4855-8800-6e9372150411 11/04/2015 10:59
I really like firefox and I hope I won't have to move to another browser.
Thank you in advance.

The crash report shows;
Signature msvcr120.dll
What were you doing at the time?
Please post the crash reports for the last 5 days.
Some added toolbar and anti-virus add-ons are known to cause
Firefox issues. '''Disable All of them.'''
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Installing CS6 on Windows 7 64bit?

Hi all, I just wanted to confirm with an Adobe staff member that I should have no problems with installing CS6 Design & Web Premium on Windows 7 64bit OS (HP Core i5). We are having our computers upgraded in the office from Windows XP and our tech supplier would feel more comfortable buying the new machines if he had assurance that the software will be compatible. A few questions here:
System requirements says Service Pack 1 for Windows 7 on the back of the box, is this something he has to take special note of?
It says 3 installations are allowed. Will this new PC count as my second installation? Or can I transfer my first installation from my old PC somehow?
I'm not sure what the difference is between 32bit and 64bit. Will I be able to open my old CS files from Windows XP on Windows 7 without any problems?
Many thanks for the help!

Hi adobeuser1985,
1. Yes you need to install SP1 on Windows 7 as it is the tested environment for CS6 Design and Web Premium
2. Yes this PC will be counted as 2nd unless you deactivate the first. It's always recommended to deactivate the software first before upgrading the OS or installiang the software on anew computer else it will increase the activation count.
Once you deactivate the software, and install it on a new PC, the install will then be still referred as 1st installation.
Please check : http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
3. Some software's of the Suite such as Indesign CS6 and Illustrator CS6 require 64 Bit OS and so will not run on 32 Bit PC
The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit system.
Let me know if you have any more queries.
Regards,
Rave

PPro CS6 Crashes on Exit in Windows 7 64bit

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