Pre-oi phone 6

Hi
I have already pre-order for i phone 6
they told me the delivers in 10/10/2014 to 13/10/2014, why?
i made pre-order to get it early not in 10/10/2014.

they told me the delivers in 10/10/2014 to 13/10/2014, why?
i made pre-order to get it early not in 10/10/2014.
You were probably not the first to place a pre-order. There is already a long waiting line, afaik.
But you will have to ask the Apple-Store. Here in our user-to-user forum we have no access to the logistics data of iPhone 6 delivery in the different countries.

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How can I exchange a defective Verizon certified pre-owned phone?

In fairness to my fellow consumers, I'm compelled to share my experience so they can determine for themselves whether a certified pre-owned phone from Verizon is a good purchase. In my experience so far, it is not. I'm hoping that my situation can be resolved amicably, but I'm losing hope.
I purchased my certified pre-owned phone directly from VerizonWireless in July. In August, I determined the phone was defective. I called Verizon's technical support, and they confirmed the phone was defective, and that it would be an easy thing to fix. I could simply go to a Verizon store directly, and they would repair or replace the phone.
But this was not the case. The Verizon Wireless stores are actually franchises. My local stores, and a VerizonWireless customer service representative got in touch with all of them, will not exchange a device unless the parent company sends them a new phone first, because otherwise they'd have to absorb the cost. The customer service line refused to send a new phone, arguing it was the local franchisee who should pay to replace the phone.
In short, after six hours of phone calls, Naomi from Customer Care promised to give me a full refund and a free months service because I had been treated so poorly, and that this refund would take three to five business days to effectuate. Six business days later, I still had no refund. I called again, and over another four hours of calls, I learned that Naomi never submitted the paperwork in the first place, and that I was no further than I was before.
In short, Verizon promised to replace any defective pre-owned phones that they sold within 90 days of purchase. I purchased my phone 30 days ago and it is defective, but Verizon has in effect refused to honor the warranty. Their internal processes are so confused that, although they agree there is a warranty, they cannot agree on who internally is obligated to honor it.
I really hope this situation can be resolved amicably. I would love to discuss this further with a Verizon Wireless supervisor or customer care manager privately if possible. I want this be resolved quickly and easily.
I will report back later to let everyone know how my case has been resolved.

Hi Sherita,
I sincerely hope that is true. As I've said before, it seems like it should be a very simple transaction--there's no external damage or water damage whatsover. The problem is that the GPS simply doesn't work, and it doesn't lock on to cell towers properly. I couldn't cause that kind of malfunction if I tried, and tech support has already identified those problems to be a manufacturing defects. The only question is what will Verizon do about it.
I have a 90 day warranty. It's printed on the box, and is stipulated on Verizon's website. But as I mentioned before there seems to be internal confusion as to what that process looks like exactly for a certified pre-owned phone. So far, after 12+ hours of phone calls, no individual team or department within Verizon claims it has the authority to effect a return for these phones.
I would love nothing more to report success. But so far, I've been working with Verizon support for two weeks, and am no further than when I started. I messaged Trevor immediately, but haven't heard back from him yet (but that may be because of labor day weekend.)
Please, please, please - just tell me what I have to do or what I have to show in order to get Verizon to replace the defective phone it sold me. I'm at a loss as to what I should do next.

Why is a pre-order phone no longer allowed to be shipped to my work address??

On Friday, April 4, I went into my local Verizon Store (Orlando MetroWest) to pre-order the new Samsung Galaxy S5. The order was placed and I was given a copy of the receipt which looked very accurate. The sales rep had read back to me the Bill To and Ship To address in the store, and it was correct, but didn't show up on the receipt given. When the confirmation e-mail came to me, I noticed that the Ship To info had my company name, and an address, but my name appeared nowhere on it. I called to question this when the store opened on April 7, and all of the answers were "I don't know. I'll have to research and get back to you." When there were no calls returned I checked again and received the same response. When I left my office for the day, I still had zero answers.
I drove to the same local store and re-hashed what I'd tried to accomplish during the morning. I was told there was no way to amend the shipping label once the order was input, despite the fact NO orders for this phone have yet to be fulfilled, since they are still in the warehouse. I work in a nine story building with every single office working for the same global company. There is no chance whatsoever that the FedEx delivery would ever make it to me without my name being on the label. I don't even think FedEx would try. It was just foolishness at the time the order was originally input (by the Verizon Store).
During the morning there was mention of possibly cancelling the entire order and starting from scratch, which I was totally OK with, as even that delay would be quicker than someone signing for the box and it sitting God Knows Where for days/weeks. When I said we should re-visit that option, I was now informed that it is a "Verizon Policy" to avoid fraud and NO pre-order phone could be delivered to any address except the account address of the phone owner. That was surprising to hear since it had been done (albeit incorrectly) just a couple of days earlier. The answer to that was, "Oh, she made a mistake in trying a work-around". Since I was recording our complete interaction (love that feature on my current phone), I asked manager Mike to verify a third time that he could not send a phone to my office address where I am during FedEx hours, and I could not adjust the existing order to come to the store for pickup. The answers were No and No.
My last two Verizon phones were shipped to my office, but I do understand that some company policies do change. I just think this is a doofus change. I also think it was pretty foolish for the original sales rep to miss putting a person's name on the shipping label. I have trouble believing that the computer order system would even allow her to make that mistake. But Verizon is in phone sales exclusively and not in the corporate shipping business. Perhaps this is some needed training.

Epilogue:
My problem has been solved, and I'm now happy to have my pre-order of the new Samsung Galaxy device completed in a way that totally satisfies me. But I am kicking myself for not going this route in the first place. I won't make that mistake again in the future FOR SURE.
After the manager in the local Verizon Store (Orlando MetroWest) said there was nothing he/they could do to overcome the error made earlier by their store sales representative, because it was a pre-order and nothing can be changed/corrected for the initial input. They had failed to put my name on the shipping label requested for FedEx delivery, meaning that the box containing my phone would probably NEVER reach my hands once if was delivered to a nine-story office building with many many employees.
I simply went to my local BestBuy store and mentioned I had a very few questions to be answered prior to attempting to place a pre-order of my new Samsung phone. I asked if the phone could be set for delivery to my office and the answer was a quick YES. I asked if the phone could be set for pickup at the BB store and, again, the answer was a quick YES. They were initially surprised to hear that any company would say otherwise. BestBuy requires a photo ID when they take a phone order, and a signature is required when FedEx makes its delivery, so they assured me the Verizon "Fraud Policy" quoted to me was not a standard retail answer AT ALL. Thirteen minutes after I walked to the mobile phone department, I was walking out with all my confirmation details for a new phone. The purchase was less out-of-pocket since BB doesn't do that VZW arrangement of paying $50 extra and then getting that back as a mail-in rebate later. Seems no other carrier except VZW is charging that extra fee for this new device. On top of that savings, BB gives you a $10 gift card just for doing the pre-order with them. Bonus!!
I may (or may not) receive my phone a few days later than those ordering at the Verizon Store, but in my situation I was assured to get mine late due to the shipping label error. No matter what, I'm going to be pleased with my purchase, and BestBuy just earned additional respect with the way they accurately handled my Verizon purchase. VZW it still a quality mobile phone provider, but (in my personal opinion) they are extremely weak in the guest service side of the business . . . which almost negates those other positive things.

Where Can I get a pre-paid phone plan and microSIM card for iPhone 4 in Seoul, Korea?

I have (US) iPhone 4 that takes a microSIM card. I will be traveling in Seoul, S. Korea this summer for ~ 1month. I'd like to take my iPhone 4 with me to Seoul and just switch out the microSIM card so that i can get a local Korea number, etc. Does anyone know where (in Seoul) I can get a (Korea) microSIM card with a pre-paid phone plan that I can use when visiting there? My iPhone 4 is UNLOCKED.

call 1800 my apple I know for a fact they are still sending out referbished iPhone 4 you will have to pay the out of warrenty repair cost and it is 149

$10 free airtime included with pre-pay phone

I bought a pre-paid phone from best buy and set it up for a pre-pay account and just realized that they never gave me my $10 of airtime. I searched the box and can't find any code or instructions telling me how to receive it.
Is this something i take up with verizon or best buy? please let me know.

The Ten dollar free airtime should have automatically been there when you activated the account. Call Customer Service at 1-888-294-6804 and ask about it. Or go online and check you balance there to see if it has been added.

How are Verizon Certified Pre-Owned phones sanitized?

As the title states -
How are Verizon Certified Pre-Owned phones sanitized?

vereyezuhn wrote:
budone wrote:
Well cleaned and sanitize are really two very different processes. Wonder if the non answer IS the answer
I'm sure it is. This is actually highly disturbing. I've never thought about this. The hepatitis virus can stay active on a surface for 7 days... If these phones are not thoroughly disinfected (I would imagine it's impossible to sanitize a cell phone) Verizon could be in some serious legal heat.
Coming from 25 years in a medical lab, I nearly posted the hepatitis comment but thought against it.
We need to keep in mind, I doubt the phones get turned and back out in 7 days. Also, There are so many things we touch every day that we all would have a better chance of contracting Hepatitis. Basically everything we touch going through our daily business. Doorknobs, napkin dispenser at restaurant, grocery cart, mailbox, pens, phones at work, the chair we sit in, heck the outer box the refurbed phone is shipped in has a better, albiet slim chance of having active hepatitis on it before the phone inside would. Imagine how many have touched that box, just to get it to ya.
If you don't place your fingers in your mouth or have open wounds uncovered, we are all for the most part safe.

HT2204 can I use my pre paid phone credit to download iTunes

How do I use my pre paid phone credit to download iTunes

You can't, you can only use your iTunes account to buy items from iTunes

Use a pre-paid phone with regular plan?

I am fairly new to Verizon and my husband already lost his phone. Since there are no sim cards, can I still buy a pre-paid phone to use with our regular monthly plan? If so how?

You cannot purchase a phone packaged for Verizon's prepaid service and use it immediately with a monthly (postpaid) plan. You must use the phone with prepaid service for 6 months before it can be activated on a contract line.
So, you need to either buy a phone at full retail price, or get a used phone for your husband's line.

SIM free phone = Pre-paid phone, is this correct??

I'm currently looking for a new iphone and am quite sure that iPhone 5s would be the one.
Also, this time I am interested in buying a SIM free 5s and will remain with my current provider, AT&T.
However, one of my friends said that SIM free phone is a basically pre-paid phone.
Personally I believe this is so untrue but still not quite sure about it.
So I want to know if my friend is right or not and also, if he isn't, I'd like to know
what SIM free 5s mobile plan would be and how it works or if it is basically
same with other 2-year plans.

No. One does not equate to the other. Also, keep in mind that there is a difference between "SIM free" and "unlocked".
Service for an "unlocked" or SIM free phone will cost whatever the plan you choose from your carrier charges. Ask them what your options are.

Can I use a pre-paid phone with regular plan?

I am new to Verizon and since there is no sim card I wasn't sure if you could buy a pre-paid phone but use it with a regular monthly plan? My husband already lost his phone and we are about 18 months from an upgrade!

sh0425,
I'm sorry about your husband's phone, luckily we do have options. Currently, a pre-paid device must be activated on a pre-pay account for six months before eligible to activate on a standard post-pay account. However, we do offer Certified Pre-Owned devices at a fraction of the cost of the devices at full retail. You can review all of our devices here: http://bit.ly/CPOdevices. If you have insurance on his line, you can file an insurance claim with Asurion at www.phoneclaim.com.
Have a great day!
AdamE_VZW
Follow Us on Twitter @VZWSupport

LG Chocolate to Pre-Paid phone card

Ok, I have this LG Chocolate that an old friend gave to me. I was wondering if it was possible to take the phone to Verizon and get it to where I can use pre-paid phone cards on them. If so, how much would it cost.
Thanks much.

You can open up a prepaid account with your own equipment. Here is a link provided for the prepaid website to view plans and prices.
http://www.verizonwireless.com/plans/global/prepaid.shtml

Transfer pre-paid phone to contract account early?

Hi all,
I currently have an Alltell Samsung SCH-R430 (MyShot) assigned to my contract account. The phone is physically breaking where you flip it open and occasionally glitches when I'm text messaging, so I can't see what I'm typing unless I start a new message. Well, I found a used Verizon pre-paid phone on Listia and got it to use on my contract, but the phone apparently hasn't been used for six months consecutively yet, which I learned is what it has to be used for to be put onto a contract. The phone I want to activate is a Samsung SCH-U350 (Smooth). Is there any way I can activate it without having it on prepaid for six months? Thanks for any help you can give.

Thanks for the response. I ended up being able to buy a used LG Tritan from a friend for $20 to put on there, so it's all good now.

I bought a pre-paid phone card . Why is this?

I bought a pre-paid phone card and my time was added but it was not added as my $45 unlimited plan and I bought the $45 phone card at the Target store by my house. I also bought $10 worth of extra bridge data with my credit card this month and it has not been added as well. Why is this? If this does not get figured out I am going to be switching to a different phone service provider.

cutie0707,
I definitely understand needing to make sure this time is added correctly! That's very important. Our prepaid team are the only ones able to view prepaid accounts. They are available to help at 888-294-6804. They can make sure everything is set up correctly and you get everything you are supposed to!
AndrewT_VZW
Follow us on Twitter @VZWSupport

Changing my pre-paid phone number

I am writing this post after spending 2 hours on the phone with the automated system and going through 4 "live" people. All I wanted to do was change my WA phone number to an AK phone number. The automated system would give me a new phone number, then tell me it couldn't do it, then hang up on me. No offer to talk to a live person. I would get back on the number and wait as the choices it gave me was, "or hold and talk to an expert." When I would wait to talk to the expert, it would go through a menu and then finally hang up on me, saying, "sorry you are having trouble, good-bye." I finally tried another number and did get live people. It turns out that in AK they can't change the phone number if your phone is not 4G and it turns out not in my area. Well I have a pre-paid phone that had $304.00 on the account because I don't use it much. So I asked if I could cancel my automatic payment each month and continue to use the phone until the money was gone. That took holding and back and forth with "corporate." They offered me a "deal" Pay 2 months and they will extend my due date 6 months. I did not want this as I felt that I should not have to pay more to use the money I already put on the phone. After "haggling", they would not help me with that. My husband told me to go ahead and pay $30 and try to use up my $ in 6 months. I will not use Verizon again for the fact that every time we have been on the phone with customer service we spend over an hour and have come away with no answer or a frustrating conversation. This was definitely the "straw" that broke my back. I thought that pre-paid was a convenience, but it is not. There is no way to get out of it without paying. I did pre-paid to avoid a contract, but I was misinformed. I am frustrated and very disappointed with Verizon. We had them for our home phone until Frontier bought them and I had them for my cell phone and could use my little pre-paid phone anywhere and bragged about it when all my family and friends had smart phones that would not work in some areas. I would think that they could extend the time on my phone for at least a year without me having to pay more. After all they took the money from my credit card automatically every month. It is my money and I should be able to use it. Any one else have to deal with this?

You can't, you can only use your iTunes account to buy items from iTunes

Certified Pre-owned phone....

Does anyone have any experience with cerified pre-owned phones? I ordered one this weekend to replace a phone I've been having nothing but problems with, and Verizon gave me a credit to offset the cost of a pre-owned replacement (my current phone was replaced twice with the same model, each time having the same defect). Anyway it is due to arrive tomorrow, but I just received an email titled "getting started with your certified pre-owned phone". What worries me is that the phone in the email is my current phone, not my new one. I'm wondering if the info in the email was just pulled from what's on my account right now, or if they are sending me the wrong phone. If anyone has received this email, maybe you can clear it up for me. Worse case is I find out tomorrow when it arrives anyway.
Thanks!

Haha well I didn't get the phone I already have, but I didn't get the phone I ordered either. Needless to say I'm upset with Verizon yet again, especially since they won't even let me return the phone at the store but are making me ship it back by 2-day Fedex in order to receive a refund. I am not ordering the correct phone until this one is fully refunded, since I have no doubt that I will be charged the $35 restocking fee for returning a phone that I didn't even order. It blows me away how the simplest things are made so complicated when Verizon's customer service is involved.

Pre-Owned Phones

I want to get a pre-owned phone, my current one is breaking and I don't want to get a replacement for it, since I'm on my 2nd replacement of it.
However, my new every two is going to be up in about 3 months, and I'm worried if I get a pre-owned phone, that it'll reset my new every two. I wanted to get the free blackberry, so I could judge whether or not I'd want a new blackberry in 3 months.

If you do not purchase a new phone through Verizon or a retailer but instead buy a used one from a person it will not renew your contract. It only affects your next upgrade if you purchase it through Verizon or a retailer.

Pre-oi phone 6

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