Predictive Reporting on Outbound
So yesterday we changed from Progressive to Predictive with a Max of 3 lines, but I can't find any reporting to tell me how many lines the predictive Dialer was actually calling at any one point in the day (They are saying it never changed from 1 line after I change from Progressive to Predictive)
How can I report / Query / Tell / Figure out anything related to how many lines the dialer is dialing in Predictive Mode either currently or in the past.
Thanks,
Chad
For a real-time view, procmon to the dialer process and run the dumpalloc command. Examples on how to use it are in the outbound guide.
For historical, you'll have to look through dialer logs, they should have periodic output similar to dumpalloc.
Similar Messages
-
UCCX HR Report for Outbound Calls
Hi,
We are using UCCX 9.0.
In Historical report we able to get the report for outbound call also.
The issue for the Outbound is calls which are not answered by the remote party There is also a call duration though the CUCM CDR shows zero seconds and the Agent Call Records in CAD shows the call and unanswered.
Because of this we are not able to identify the matured calls & non matured calls for the outgoing.
Is there anyway to capture unanswered outbound calls from Historical reports
Thanks,
PaulI must say that I had similar problems with reports for outbound calls on our CC system...after some writings with TAC we concluded that reports for outbound calls in CC system are much more less informational versus inbound calls. So what I want to say is that probably your reporting is working fine and there is just no info for outbound calls which can be utilized and be usefull for you in your reports...
BR,
Dragan -
UCCX 8 Reporting - Limit Outbound Calls to True Outbound
Hello,
We're running UCCX 8 Premium and had an interesting question. The outbound report seems to include any number dialed from the Agent Extension. Is there anyway to limit the reporting so it only shows outbound calls as calls that start with 9? (IE Calls that go to the PSTN vs internal calls.) The agents tend to do a bit of parking and this is messing up the outbound reporting.
Thanks!Only if you modify the report to add an additional filter via the stored procedure or Crystal. The general concept of custom reports is somewhat explained in the Historical Reporting Administrator and Developer Guide. It doesn't hold your and through it though; I suggest finding yourself a DBA or Crystal Reporting resource before attempting this.
-
Report of Outbound calls that were not answered
Hello
does anyone know if there is a report in UCCX that shows me the quantity of outbound calls that were not answered for a determined CSQ?
My UCCX version is 8.5.
Thank you
MarcosNot specifically, In the Agent Detail Report or CSQ report it's the difference in "Calls Presented" and "Calls Handled".
CP - CH = unanswered
Mike -
Agent reporting for PCCE Outbound campaigns
Hi all,
I'm running through the out of the box reports to find the relevant report for outbound campaign at agent level.
a) Agent Historical All Fields
b) Agent Skill Group Historical All Fields
c) Agent Queue Interval
None of these report are showing any values for Completed Tasks (Handled, AHT, etc). Only the Agent State Times are shown
Using the same query from those reports and running it directly in SQL, the following fields are populated with values (CallsAnswered, AutoOutCalls, AutoOutCallsTime, PreviewCalls, PreviewCallsTime, ReserveCalls, ReserveCallsTime, etc)
Does that mean that is no out of the box reports for agent based outbound campaign and everything needs to be customized?
Thanks!
-JT-looks like the call is failing while nagotiating the media at gateway.
could you please attach Dialer logs (i see only few snippets are posted) and Gateway sip traces completely? -
UCCX Reports: Outbound on IPCC and Outbound on non IPCC difference
We have been testing the reports for a client and we came up with a few weird reporting stats for the Agent Call Summary Report on the UCCX.
When a Transfer is completed ,Agent A (1003) completes the transfer to Agent B (1000), the outbound call from Agent A is reported as "Outbound on IPCC".
However when a you place only a consult call, Agent A (1003) calls Agent B (1000) and goes back to the original call the oubound call placed by Agent A is reported as "Outbound on non-IPCC", which is kind of weird for me.
Anybody out there who experienced the same or can help me understand why this happens? Thanks!
Completed transfer
Consut onlyDid you ever get any traction on this quesiton? I have a customer that has a single line on the agents phones for both non and ipcc calls and somehow the totals for Outbound IPCC and Outbound Non-IPCC calls are different. I'm trying to figure out how that can be and what the specific definition of an Outbound IPCC call actually is and how it differs from an Outbound Non-IPCC call.
Thanks
Craig -
Outbound ucce 7.5.8 webview
Hello I need Help!
can anyone tell me me if that field or account number is possible to shown in Layout of ctios toolkit agent for campaign outbound?
exist any reports of outbound with AHT statistics?
what reports exist for to says a supervisors of reason for customer do not buy any product of campaing outbound?
how can I to know of time that take to do all call of list of distribution or all contact call?
what are of reports in real time for webeview?
thankscan anyone tell me me if that field or account number is possible to shown in Layout of ctios toolkit agent for campaign outbound?
Yes, this can be done through ECC variables.
exist any reports of outbound with AHT statistics?
AHT = average handled time for an agent?
You can run the Campaign Consolidated Daily Report or the Campaign Consolidated Interval Report . These reports have the AHT that you are looking for.
what reports exist for to says a supervisors of reason for customer do not buy any product of campaing outbound?
Can you please explain further what you are asking. I do not understand your question. What type of report are you looking for?
how can I to know of time that take to do all call of list of distribution or all contact call?
You can run the report Valid Campaign Dialing Times Real Time Report
Run this report to display the currently valid campaign dialing times.
what are of reports in real time for webeview?
Here is the Webview reporting guide for 7.5.x. In this guide it lists the real time reports.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipcc75trg.pdf -
Performance Point Services vs Reporting Services
I am using Reporting Service in SharePoint 2013 Enterprise Version.Now i have to create a POC for Performance Point Service.I want to know in which scenerios i can use Performance Point Service instead of reporting service,Please suggest me the article which
differentiate between both the serviesIn short, SSRS is great for drill-down (matrix) reports and free-form reports, PPS is great for building dashboards, KPIs and predictive reports. Also see:
http://www.mssqltips.com/sqlservertip/2737/sql-server-reporting-services-vs-performancepoint-services/
http://businessintelligist.com/2012/04/02/comparing-performancepoint-powerview-excel-services-and-reporting-services/
Kind regards,
Margriet Bruggeman
Lois & Clark IT Services
web site: http://www.loisandclark.eu
blog: http://www.sharepointdragons.com -
System not populating any report in V_UC
Hi all,
i am runing report Incomplete Outbound Deliveries V_UC system not populating report can any one guide me where i am wrong
while executing V_UC report.
Thanks
RamHi,
Goto the t.code "V_UC".
Ensure that correct SD document category is selected in the selection screen.
Select I for "Order" or "J" for delivery etc...
Goto the T.Code "0VLK".Select your delivery type.Details.
Check what is the document category assigned to it.
Maintain the same in "V_UC".
Execute.
Regards,
Krishna. -
UCCX Report - Zero Call Duration
Hi,
We are using UCCX 7.0 In Histrocial detailed CCDR report we able to get the report for outbound call also.
But issue for the Outbound is calls which is not answred by the remote party also having some seconds duration in the report
Because of this we are not able to identify the matured calls & non matured calls for the outgoing.
Any way to do this
Thanks,Hi,
Try to configure reason codes that describes the call complete status. then you can use Historical reporting to generate a report based on those Reason codes.
regards,
Trad Tobaishat -
Hello all Guru's ,
Kindly advice how to view the report of outbound delievery by a T. CODE., How a project history can be seen, How shipping customer details can be seen , Here my user is from Logistics , pl help.
kmhi Km
U can find same documentation in
http://www.sap-img.com/sap-qm.htm
Specially check <b>QM in Production</b>
U can get it direcly from here.So no need to send seperate by email
also soln for most of the problem are readily available
Pls check and confirm
Vishal... -
can anyone tell me me if that field or account number is possible to shown in Layout of ctios toolkit agent for campaign outbound?
exist any reports of outbound with AHT statistics?
what reports exist for to says a supervisors of reason for customer do not buy any product of campaing outbound?
how can I to know of time that take to do all call of list of distribution or all contact call?
what are of reports in real time for webeview?can anyone tell me me if that field or account number is possible to shown in Layout of ctios toolkit agent for campaign outbound?
exist any reports of outbound with AHT statistics?
what reports exist for to says a supervisors of reason for customer do not buy any product of campaing outbound?
how can I to know of time that take to do all call of list of distribution or all contact call?
what are of reports in real time for webeview? -
Hi gurus,
in case of stock transfer, PO(ME21N), then DO(VL04) then proforma invoice and excise invoice.after that MIGO to get the materials at destinations.How to see the pending delivery doc's reports, is there any standard reports is there?Some of the standard reports are:
Outbound Delivery Monitor - VL06o
Incomplete delivery - V_UC
Deliveries-Due list - VL04
Regards,
Rajesh Banka -
Messages are reaching PI wthout any configuration in PI from ECC
Hi,
I am using PI 7.11. Its a fresh system so as of now there is no interfaces. Just a two days back only we have established the RFC connections ECC to PI and PI to ECC. After these configuration we have transported one interface File to Proxy scenario. Strangly some of the messages are comming from ECC to PI and its failed because of no receiver found. Other than File to Proxy we dont have any scenario in PI. Please find the below message details.
Service : BS_SAP_XXX_200
Interface Namespace : http://sap.com/xi/APPL">QueryCodeList<>
Payload :
<?xml version="1.0" encoding="utf-8" ?>
- <n0:QueryCodeListRequest xmlns:n0="http://sap.com/xi/BASIS" xmlns:prx="urn:sap.com:proxy:ECC:/1SAI/TASC66A5D70F4DF6172EFE5:701:2009/02/10">
- <CodeDataType>
<Name>BusinessTransactionDocumentTypeCode</Name>
<NamespaceURI>http://sap.com/xi/SRM/SE/Global</NamespaceURI>
</CodeDataType>
<LanguageCode>en</LanguageCode>
</n0:QueryCodeListRequest
This is a syschronous scenario that to this interface is running at specified at on everyday.
Can you pls let me know what might be the problem?
Thanks & Regards,
PuruHi,
I assume this scenario is not the one you transported for File to proxy.
This is Generic Value help Service which is triggered because of some event configuration on ECC or some report calling outbound proxy with default runtime (PI runtime is default). Of course this will fail in PI because you haven't configured it in PI.
Check following: SWF_BAM for events on ECC.
Check if any report is creating SalesOrder, PurchaseOrder etc at that particular time.
Issue is on ECC side not on PI side.
Regards,
Gourav -
Unable to create file - SXMB_MONI -- Trouble shooting
I am replicating Products Data from SRM to MDM. I am using BBP_CCM_TRANSFER_CATALOG report in SRM. This is Proxy-File scenario. After executing the above report, I can seee the Message in SXMB_MONI in PI.
The message has passed through these steps.
Inbound Message (Central) (Green Flag- Scheduled)
Reciever Identification
Interface Determination
Reciever Grouping (Black thick Arrow Head - Scheduled for Outbound Processing)
Message Branching According to Receiver List
Request Message Mapping
Technical Routing
Call Adapter
Response (Black Flag - Processed Successfuly)
I am not able to see the File written at outbound server and target file path mentioned in File adapter.
Can any one please help me in understanding the above sequence and trouble shoot so as to get the file.Hi Sudha
Reciever Grouping (Black thick Arrow Head - Scheduled for Outbound Processing)
Extract from one of forum post .. see if it helps
Register the queues via t.code sxmb_adm where u have an option manage ques.
Once you register the queues, they default activated.
If u want to manually unlock then u need to go to transaction SMQR,SMQ1,SMQ2 for queue management. There u have to select the queue and activated all entries.
SMQ1 u2013 qRFC Monitor for the outbound queue You use this transaction to monitor the status of the LUWs in the outbound queue and restart any hanging queues manually.
SMQ2 u2013 qRFC Monitor for the inbound queue. You use this transaction to monitor the status of the LUWs in the outbound queue.
U may schedule the report RSQOWKEX (Outbound Queues) and RSQIWKEX (Inbound Queues) to restart the queues automatically.
To Cancel the messages from MONI with the Status Scheduled for Outbound Process
Schedule the Report RSXMB_CHECK_MSG_QUEUE
SAP_BC_XMB_DELETE
Regards,
Srinivas
Maybe you are looking for
-
My father updated his iPhone and once he did that he would receive all of my texts and iMessages, is that because we are on the same iCloud account? And if that's why how can I remove it or make it so he doesn't get all my messages
-
what can I do? meremata
-
Why is vertical centering still such a challenge?
Is it really still this tricky to code DW to allow easy vertical centering? Just wondering. Tools for web design have been around long enough, and yet, simply vertically centering an image remains... elusive. Sure - if you know exactly how to do it,
-
With the new iPhoto 11, and Aperture, I have no idea how to burn a CD or DVD with my files, as the older versions let me. How can I do it? Thanks Juan Antonio Chavez
-
Hello I'm stuck in a problem which I started in an other post. Unfortunately I didn't really get the answers which satisfy me. Even though there were good inputs. Assume we have a query with 9 results and I would like to build DIVs containing 2 resul