Premiere Element 10 crashes on drag and drop disc menu

Hi I am running premiere elements 10 on mac osx 10.9
I am trying to use the disc menu and each time I drag the chosen template onto the window, the program crashes.
See video attached of problem
Pls help
Thanks
S

Hi Mr Romano
You want to know why I wouldn't go near adobe again?
So this is what happened.
After paying for prem elements 10 and spending a week trying via adobe's tech support, you and the forums to find a solution for their program crashing, their only solution was buy a new version and we dont support programmes that are 2 yrs old.
It took them 3 days to get back to me to tell me that they would award me 20% discount from the cost of an upgrade.
When I finally got through to sales, the saleman told me that his system doesnt support at 20% discount but only a 15% discount. It took him 45 mintues to get an ok to give 20%. Then he discovered that I am no longer domicile in NY so he cant help me. Sent me to the UK support line to start the entire process again.
After 3 days and hours on hold with UK support/sales, they told me that cant transfer the 20% discount because that was given by the US customer services and that they need some time to get authorisation.
Two days later they got back to me and said they can give me the 20% discount from an inflated prices of 160%! ie instead of 20% of $79.99, now they can give me 20% off £79.99! I explained that this was unfair, they asked for another 48 hrs to escalate, still waiting for them to come back to me.
So I just called the USA support gave them an america cc and they finally agreed after 30 minutes with a friendly girl who could actually speak English with an intelligible accent that I could get prem elements 12 for  20% off $79.99.
Great? Well not really.
The stupid girl charged me $70 for premiere photoshop 12! I only discovered she had sent me the wrong serial number once the email arrived.
I called her back, she apologized and opologized and then took a further $70 promising to refund me the first $70 and explained that she could only refund me after she charged me for the correct license.
Once she charged me for the second time, she said, just in order to make sure you get your money back, pls hold I need to transfer you to refunds! Oy no!! Another 30 mins on hold.
So when I finally got through to some guy who spoke English with such a heavy Indian accent that he could of been offering me dinner for two, he promised to escalate my case and that someone with a heavier Indian accent would call me back within the next five days in order to give me a refund.
So, NO, I wont be buying from this pathetic company again.
I appreciate your help and support on this matter and realise you are not to blame for adobe's clear lack of support or the slightest regard for its clients time or money.
SC

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