Premiere Elements 11 will not open after required restart following the installation

An Adobe support tech assisted me with the installation of Photoshop Elements 11 & Premiere Elements 11 using live chat.  Before disconnecting live chat, the tech reminded me to restart my computer before using these two programs.  I restarted the computer and Photoshop Elements 11 opens and Premiere Elemenst 11 did not.  How can I fix this?

Jeff, 
Thanks for helping.  I tried going to the link and it offered a few different selections to choose from.  I tried them all.  The one thing it did do, is had me download the Adobe Support Advisor.  This checked for problems which it identifed a few things.
When I click on the underlined link, it took me to a website telling me there was conflict with another adobe program running during the installation.  I clicked on the button sending the "package" to adobe for their reference.
I have attempted the whole process over again after going into msconfig and disabling everything in the services tab (with MS items hidden), made sure there was nothing in the startup that was adobe related, and disabled the security.  This still had the same outcome - doesn't open up after install. 
As directed by the link, I tried to look at the install logs located in :/program files (86)/common files/adobe/installers.  This "installers" folder doesn't exist. 
Everytime I install this program, it ends telling me the program installed correctly.
Am I following your instructions right?  I'm learning as we go. 
Let me know,
Thanks!
Larry

Similar Messages

  • Premiere Elements 11 will not open Projects

    I had to rebuild my Win 7 PC. Now Premiere Elements 11 will not open Projects saying that the file types are not supported. It will not open raw DV files either.

    Henry Clayton
    Along with Premiere Elements 11 on Windows 7 (presumed 64 bit), do you have the latest version of QuickTime installed? Are you running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?
    Can you open a new project?
    When you rebuilt your Window 7, did the source media that went into the existing projects remain in the same save locations with the same file names as before the rebuild?
    How are you opening these project.prel files that I am understanding that you created in version 11 before the Windows 7 rebuild?
    What is the nature of these "raw DV files" to which you refer? Are these DV AVI standard or widescreen files from a capture firewire into the Premiere Elements Capture Window?
    Let us start here and then we can decide what next.
    Thanks.
    ATR
    Add On...I did not see SG's and your posts until after I had posted mine.

  • Adobe premiere Elements 12 will not open editor

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    actll
    Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
    Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
    You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
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    ATR

  • Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

    Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
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    Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
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  • Premiere Elements 12 will not open?

    Hey so this just started today.  I've been able to edit for the past few months no problem...but today all of a sudden it will not work.
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    basto slice
    Premiere Elements 12 on Windows 7 (assumed 64 bit).
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    http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
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    Please clarify, are you referring to the Edit area monitor playback of video captured (Full Motion) from your webcam with Premiere Elements Add Media/Webcam and WDM selected? Or something else? What is your webcam and what is the recording format? Is the webcam recording with a variable frame rate?
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    Thank you.
    ATR

  • Premiere Elements 12 will not run after install

    Long time Premire and Premiere Elements user.  Had been using PE 9 earlier this week.  Yesterday purchased PE 12.  Before even downloading, to avoid any potential conflicts, I uninstalled PE 9, then installed PE12.  After reboot, I attempted to launch the application.  it fails.
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      Problem Event Name:          APPCRASH
      Application Name:          ADOBE PREMIERE ELEMENTS.EXE
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      Application Timestamp:          523cd4d5
      Fault Module Name:          dvamarshal.dll
      Fault Module Version:          11.0.0.0
      Fault Module Timestamp:          523cc62d
      Exception Code:          c0000005
      Exception Offset:          0000000000034961
      OS Version:          6.1.7601.2.1.0.768.3
      Locale ID:          1033
      Additional Information 1:          5a5c
      Additional Information 2:          5a5c7f2099c49d46ef167594373b054c
      Additional Information 3:          e2a1
      Additional Information 4:          e2a18ccc946fae77ae70bd7ffb1dd642
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    Help is greatly appreciated.  I have a project I need to edit and post today if possible.  Would like to get this working ASAP. 
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    Thanks in advance

    Caleb
    Thanks for letting us know of the outcome of your contact with Adobe.
    I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
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    Local Disk C
    Program Data
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    http://forums.adobe.com/thread/732067
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    http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
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    But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
    Please review and consider the above and then we can decide what troubleshooting strategy needs to be developed.
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  • Adobe premiere elements 12 will not open keeps crashing

    I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
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    Hi Jacquima,
    Welcome to Adobe Forums.
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  • How can I get past dialog box that wants my country/region?  Premiere Elements 13 will not open!!!

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    Do you receive any error message codes?
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    I just downloaded Premiere Elements 13 onto a brand new PC running Win7 Ultimate.  It hangs in the welcome screen and does not let me choose organize or start a new project.  I tried reinstalling and have the same issue.  All Win Updates have been installed.

    Do you receive any error message codes?
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    From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
    •You MUST use an account with Administrator Privileges to run Premiere Elements
    •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
    •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
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    •If you are getting error message(s), what is the full text of the error message(s)?
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    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
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  • My premiere elements 12 will not open in edit mode. it says incompatible display driver

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    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

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    What you wrote "sounds" like you are talking about hard drive space... how many hard drives (you should have 2 for video editing) and how much free space on each?
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