Premiere elements 12 not working.

I have downloaded elements 12 but it won't load a new project. The progress bar flashes and nothing happens. Any suggestions?

Moses.P
It is difficult to navigate a thread when there are two users involved, even with what sounds like similar problem. Problems with the same symptoms can (often do) have different causes.
But for the moment let us see how far we can get in this thread with issue coming from two different sources.
Depending on how things go, the answers may need to come from Adobe via its Adobe Chat.
First I will ask the question that I asked Oliverjohnson
when you restarted the computer, at any time did you get a message to "Sign In" with your Adobe ID and password?
If you do not, the program is not activated. In that case, the matter becomes an activation issue which needs to be addressed by Adobe Chat
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
After the above link opens, click on the "I still need help" in the opened link to bring up the Adobe Chat.
For Premiere Elements 12, make sure that your NVIDIA video card is up to date according to the web site of the manufacturer of the video card. I would not write that if you had had Premiere Elements 10.
Please review and then let us know the outcome. Also, check out Computer/Manage/Event Viewer/Windows Logs/Applications and see if there are any errors listed that relate to this matter.
Thanks.
ATR

Similar Messages

  • Premiere Elements not working

    When starting, it reports Organiser Database missing or corrupt. When trying to create a new database, Adobe crashes and ends.
    Any suggestions?

    Hi AT,
    You mentioning the psa.prf file helped me in googling the steps you mentioned for other users on the forum, so thanks for that.
    Also your direct download link was helpful, as the package is not able to update from the help/update function.
    Any idea why the update functionality is not working properly?
    I still need another update for camera raw, for both photoshop and premiere. I found links for direct dowloads for versions 6.5 and 6.6. Also the direct links end in a crash, see attachment.
    Do you have suggestions?
    Regards,
    Henk
    Verzonden met Windows Mail
    Van: A.T. Romano
    Verzonden: woensdag 24 december 2014 23:58
    Aan: Henk Thomassen
    Premiere Elements not working
    created by A.T. Romano in Premiere Elements - View the full discussion 
    HenkThomassen
    Great news. Great job in working through the details to get to the solution.
    I was waiting for more information from you so that I could give you version specific information on the how to.
    But you seemed to have found the paths needed without supplemental instructions.
    The two major troubleshooting tools that I would use when the Elements Organizer is involved
    a. delete the psa.prf file
    and/or
    b. create a new catalog.
    Best wishes as you move forward in your Premiere Elements 9.0/9.0.1 projects.
    By the way, if you are not working from the 9.0.1 Update, good idea to do that.
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
    You can do that update with the program closed....do not bother with Help Menu/Update for this update. Use the link instead.
    ATR
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7042643#7042643 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7042643#7042643
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Premiere Elements by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Installation Adobe Premiere Elements not working

    I'm trying to install the Adobe Premiere Elements 13 but it's not working. I downloaded the file for the trial version, after downloading i also had to download something called Akamai netsession Client ? I dont know what it is, but i installed it as well. But everytime i want to open the setup it says that an error occurred. I cannot open adobe premiere elements, what should i do? i did the installation 4 times now, it's still not working

    Update:
    Bin soeben beim Installieren. Falls mal jemand das selbe Problem haben sollte... nach Installation von SP2 für Vista (dachte ich hätte das schon gehabt) und Benutzung der selben CD wie für die Installation von PSE 8 funzt es nun... Darauf muss man erstmal kommen... 2 Programme, 2 CD`s die Beide gleich aussehen... und da soll man 2 Mal die Selbe nehmen... egaaal.
    Thread könnt ihr, wenn ihr wollt schliessen.

  • Will Adobe Photoshop Elements 10 and Premiere Elements 10 work on Windows 8.1

    Will Adobe Photoshop Elements 10 and Premiere Elements 10 work on Windows 8.1

    Hi,
    Here is my reply:
    •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
    Premiere Elements 12
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
    Windows 8.1.
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    Worked in windows 8. No plug-ins added, etc.
    •Are you using an account with Administrator Privileges?
    Yes
    Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
    Crashes after loading
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    All up to date
    •If you are getting error message(s), what is the full text of the error message(s)?
    Please log-in with an administrator account to use Premiere Elements
    •What other software are you running?
    None
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    4gb ram. 30gb free space on internal SSD drive.
    •Which version of Quicktime do you have installed?
    Latest
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    Radeon HD 3400
    What is your exact graphics adapter driver version?
    8.970.100.0
    Have you gone to the vendor web site to check for a newer driver?
    Yes
    P.S. Premiere Pro works on my system
    Thanks

  • Is Premiere Elements 8 working correctly for you?

    Sorry, to beat an old horse but I do not want to end a discussion that has not been resolved.
    I would like to keep this open as I think knowing who is having problems and on what type of video would be quite helpful to Adobe support who is looking to help me, they said they would be watching the forums and my posts to see what issues I and others are having to try and resolve them.
    I am not able to edit HD videos using Genius G-Shot HD520 camcorder but I am able to edit SD videos using Coby Snapp Cam3000.
    I can edit videos from both cameras in Windows Movie Maker and Cyberlink PowerDirector.
    When i try to edit videos that are high definition the program does not respond even after leaving it for 1/2 hour or so.
    I am also having the program not shut down correctly at times even when editing standard video, parts of the program still are running even though windows does not show it in task manager. A program called Winpatrol still sees it running and the core load shows way too much activity after the program has supposedly stopped, even an hour afterward. This does not happen all the time, only sporadically.
    My systems:
    amd athlon 64 X2 dual core 5000+ @ 3 Ghz, PNY NVIDIA 9800GTX+ graphics card(driver ver.195.81), gigabyte GA-M57SLI-S4 mobo, 4 GB RAM, Seagate 7200RPM sata drive with 200+ GB freespace, windows vista 32 bit business
    intel core2quad q6600 @ 2.4 Ghz, zotac NVIDIA 8800 GT graphics card(driver ver.195.81), ecs P45t-a mobo, 4 GB RAM, Seagate 7200RPM sata drive with 300 GB freespace, windows vista 32 bit premium
    Please help me get some useful information gathered for support to lead them in the right direction.
    PLEASE, no useless arguments or  troubleshooting attempts from those who are not running Adobe Premiere Elements 8.
    I would like to get some feedback from users of Adobe Premiere Elements 8, not others.
    1. Does Adobe Premiere Elements 8 work for you with standard videos for simple editing?
    2. Does PE 8 work with high definition video for simple editing?
    3. If you are having problems with PE 8 not working as it should what are they and how are you getting them resolved?
    I would like to get real problems that are things that the program should be doing and is not.
    Issues like freezing, not importing or exporting video or failing to edit a type of video is what I think support would like to hear about.
    Thank you.
    Jeff Gedgaud

    1. Does Adobe Premiere Elements 8 work for you with standard videos for simple editing?
         Never.  Crashes every single time I have tried to use the program.  It crashes at various random times on miniDV video from a Panasonic GS400.  Magix, PowerDirector and Widows MM edit this same source material without issue.  I have absolutely no interest in spending countless hours on the phone with a guy from India or wherever telling me to uninstall and reinstall the program or do a clean install of Windows, or reading something from a script that obviously has nothing to do with the problem, only to have the phone conversation cut off and it be impossible to reach the same person again, only to have to start over.  Here is the latest crash example.
    1.       Launched PRE8
    2.       Opened a project from the welcome screen.  Project consists of DV-AVI files from a Canon GS400.  Project is 23 minutes and 39 seconds in duration.
    3.       Resized the timeline using the “+” and “-“ clickies.
    4.       Clicked the Edit tab.
    5.       Clicked Transitions.
    6.       Clicked the existing “Stretch In” transition on Video Track 1 and pressed the “Delete” key.
    7.       Clicked and dragged the “Cross Zoom” transition between the first and second clip on Video Track 1, where the “Stretch In” transition was previously located.
    8.       Rendered the Timeline by pressing “Enter.”
    9.       Previewed the video near the newly added “Cross Zoom” transition.
    10.   Double clicked the transition in the Timeline and scrubbed the duration to approximately 5 and a half seconds.
    11.   Rendered the Timeline by pressing “Enter.”
    12.   Previewed the video near the just lengthened “Cross Zoom” transition.
    13.   Saved the project by pressing the “Save” icon near the top right hand corner of the program.
    14.   Clicked the “Disk Menus” and selected the “Holiday and Events” drop down.
    15.   Selected the “Blinking Lights” menu and clicked on “Apply.”
    16.   Clicked the “Preview” button.
    17.   Clicked “Play” in the “Preview” window and allowed the video to play for a few seconds and clicked “Pause ||”.
    18.   “X’ed” out of the “Preview” window and clicked the “Done” button.
    19.   Clicked the “Edit” tab and clicked “Clip Art.”
    20.   Scrolled down the “Clip Art” window and clicked and dragged the “Travel Compass” to Video Track 2 at the 56 second mark.
    21.   Rendered the Timeline by pressing “Enter.”
    22.   Previewed the video near the just-entered clip art.
    23.   Moved the Timeline indicator over the Travel Compass clip art in Video Track 2.
    24.   Right clicked the Travel Compass in the Preview window and changed the Magnification to 25%.
    25.   Clicked “Undo” 4 times and clicked “Redo” 4 times.
    26.   Rendered the Timeline by pressing “Enter.”
    27.   Right clicked the Preview window and changed the Magnification to “Fit.”
    28.   Previewed the Timeline near the Travel Compass clip art.
    29.   Selected the “Travel Compass” clip art in Video Track 2 and pressed “Delete.”
    30.   Went to pick up my daughter and returned 20 minutes later.
    31.   Rescued the laptop from sleep.
    32.   Clicked the Effects button.
    33.   Under “GPU Effects” clicked and dragged the “Ripple (Circular)” effect to the second clip on Video Track 1.
    34.   Rendered the Timeline by pressing “Enter.”
    35.   Scrubbed the Timeline to before the video clip with the recently added “Ripple” effect.
    36.   The program crashed without warning with the following Crash Data.
    37.<?xml version="1.0"?>
    38.<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
    39.<crashreport version="1.1" crVersion="" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
    40.<time year="2009" month="12" day="11" hour="20" minute="53" second="56"/>
    41.<user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>
    42.<system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>
    43.<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x199568ef">
    44.<backtrace crashedThread="0">
    45.<thread index="0">
    46.<stackStatement index="0" address="0x199568ef" symbolname="unknown"/>
    47.<stackStatement index="1" address="0x19956995" symbolname="unknown"/>
    48.<stackStatement index="2" address="0x196a227e" symbolname="unknown"/>
    49.</thread>
    50.</backtrace>
    51.<registerSet>
    52.<register name="EAX" value="0x00000000"/>
    53.<register name="EBX" value="0x7cd50080"/>
    54.<register name="ECX" value="0x00000016"/>
    55.<register name="EDX" value="0x00000000"/>
    56.<register name="ESI" value="0x7cd50080"/>
    57.<register name="EDI" value="0x00000000"/>
    58.<register name="ESP" value="0x1914f154"/>
    59.<register name="EBP" value="0x4bb10dc8"/>
    60.<register name="EIP" value="0x196a227e"/>
    61.<register name="EFL" value="0x00010202"/>
    62.</registerSet>
    63.<binaryImageSet>
    64.</binaryImageSet>
    65.</crash>
    66.<reproSteps>
    67.</reproSteps>
    68.</crashreport>
    2. Does PE 8 work with high definition video for simple editing?
    I have not tried hi def.
    3. If you are having problems with PE 8 not working as it should what are they and how are you getting them resolved?
    I am not getting them resolved.  I am posting to this forum seeking answers.  I have gone through all the proper Adobe channels with no results.  Check around for multiple threads.  I have sent numerous crash reports to Adobe with no response.  No one on this forum nor Adobe has been able to provide a solution that actually works.  Again, Adobe hasn't even tried.
    Everything I have stated in this thread is a fact and my actual experience, not speculation.  I too would like the thread to remain open in the hopes of a resolution.  Discourse should not be cut short because it goes against Adobe.  After all, this is a user to user forum that Adobe does not even monitor right, and we as a user group should seek and demand the truth and solutions without being sensored.  I have seen no behavior by anyone in any thread that I have been involved in that should have caused it to be locked.  I have seen healthy differences of opinion and a lot of useless informationas it relates to the problem at hand, but no discourse that was hostile or personal attacks that should have caused a lock.
    Below are my system specifications.
    Thanks
    Glenn
    Operating System
    MS Windows Vista Ultimate SP2
               Installation Date: 06 March 2009, 02:58
               Intel Mobile Core 2 Duo T9550
                   Cores                       2
                   Threads                     2
                   Name                        Intel Mobile Core 2 Duo T9550
                   Code Name                   Penryn
                   Package                     Socket P (478)
                   Technology                  45nm
                   Specification               Intel Core2 Duo CPU  T9550 @ 2.66GHz

  • Will Premiere Elements 4 work with Windows 7?

    I am going to have to upgrade to Windows 7 from XP.  Will my Premiere Elements 4 work with Windows 7?

    Monoscope
    Premiere Elements 4 works great in Windows 7 Professional SP1 64 bit computer. I have been there and am doing that along with other versions of the program on the same computer.
    Do not go to the desktop icon for Premiere Elements 4 and set a compatibility setting in the Properties.
    Just make sure that you are running the program from a User Account with Administrative Privileges and perhaps also with a Run As Administrator (right click desktop icon, select Run As Administrator). Latest version of QuickTime remains a must.
    Does Premiere Elements 4 meet your video editing needs, feature-wise and otherwise? If so, stay with it. If not, explore the latest version 12 via a tryout from Adobe before any thoughts of purchase.
    The above is my take on your inquiry. Please let us know if you need clarification on anything written.
    Thanks.
    ATR
    Add On...If you need a computer environment with greater resources for your Premiere Elements workflows, then you need to look at specifically Premiere Elements 10, 11, or 12 specifically on Windows 7, 8, or 8.1 64 bit.

  • Will Premiere Elements 12 work with the  NVIDIA GFORCE GT 820M GPU?

    I am researching new computers, and we want to buy Premiere Elements 12. The computer we are looking at comes with an NVIDIA GFORCE GT 820M GPU. This GPU does not appear in the list of "certified" GPUs on the Adobe web site. I was just wondering if Premiere Elements will work with this type of GPU?
    Thanks!

    mimisonia123
    What computer operating system is involved?
    With the exception of Premiere Elements 10, Premiere Elements works with most NVIDIA and ATI video cards/graphics cards.
    The CUDA cards for Premiere Pro do not apply to Premiere Elements which, since version 8.0/8.0.1, does not even have GPU effects or transitions.
    NVIDIA lists the GT820M as a "CUDA Enabled GeForce Product"
    CUDA GPUs
    GeForce 820M Dedicated Graphics | GeForce
    My answer to your question is a "probably yes" but CUDA Enabled is not applicable to Premiere Elements.
    Unless you get a definite answer from a Premiere Elements 12/12.1 user here who is using the card in his/her particular computer operating system with Premiere Elements 12/12.1, I would consider contacting NVIDIA for its input.
    Are you thinking about staying with Premiere Elements or going to Premiere Pro in the near future?
    ATR

  • My Adobe Premiere Elements was working a little while ago -- nothing has changed on my PC -- now I get error 150:30

    My Adobe Premiere Elements was working a little while ago -- nothing has changed on my PC -- now I get error 150:30

    seadrift
    What version of Premiere Elements are you using and on what Windows computer are you running it?
    The 150:30 error is probably indicative of a licensing problem.
    How long has the problem existed?
    If it persists, please check out the following Adobe document related to troubleshooting this type of matter...perhaps starting with
    solution 2.
    Error "Licensing has stopped working" | Windows
    Please let us know if any of that worked for you.
    Thanks.
    ATR

  • Starting properly installed PSE 12 and Premiere Elements 12 I get the message "PSE 12 does not function any more" and Premiere Elements Organizer does not function any more" (Premiere Elements Videoeditor works fine). What can I do?

    Ich habe PSE 12 und Premiere Elements 12 neu installiert und erhalte beim Start die Meldung, Adobe PSE 12 bzw. Premiere Elements 12 Organhizer funktioniere nicht mehr, und ich solle das Programm schliessen. Was kann ich tun?

    uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • New Mac: Why are CC and Photoshop Elements not working when Lightroom and Reader are fine

    Last week I changed computers (swapping an old Mac for a 13-in MacBook Pro Retina running OSX Yosemite 10.10.3. I copied all my data over to the new machine using Migration Assistant.
    All programs work fine (including my copy of Lightroom 3 and Reader XI). But my CC and Photoshop Elements 10 do not. I have tried uninstalling both, but whenever I try to reinstall PE10 from its disk or download it just stops almost at the end. I then I get an "initiation failed" message, along with a request to download the now defunct "Support Advisor" app!
    I cannot download Adobe Application Manager, or the CC desktop app either - for the former I get an "initiation failed" message, along with the "download Support Advisor" app" message again! For the latter I get a message saying "Adobe Creative Cloud Is Needed to Resolve this problem - however it is missing or damaged." Then I get a message and a link to download Creative Cloud. Then when I've downloaded it and I click on the installer... it runs for a bit and then I get the message again: "Adobe Creative Cloud Is Needed to Resolve this problem - however it is missing or damaged." And I get a prompt and link to download the CC app. Guess what happens next? And so it goes on. And on and on, in a tedious circle.
    This is incredibly annoying and frustrating as I have work to do! Anyone have any ideas what's happening?
    Cheers
    K

    do not use migration to install adobe programs.
    you should uninstall and clean whatever you've done, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    then dl the cc desktop app to your new computer and use it to install your adobe cc programs, Download Adobe Creative Cloud apps | Free Adobe CC trial
    if you have non-subscription adobe programs, use the installation files for them:
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Does Premiere Elements 8 work with Organizer 10

    My operating system  is 64 bit Windows 7. My computer exceeds the system requirements for Premiere Elements 8 (PRE 8)and Photoshiop Elements 10 (PSE 10).
    Here is the background to my question. I offer this in case some may question why I don't upgrade to both PSE 10 & PRE 10.
    I originally installed the bundle purchase of Premiere Elements 8 and Photoshop Elements 8. Both have worked fine for a long time, including successfully using Premiere to edit AVCHD files taken with my Canon  HS S200. Recently I began to encounter a printing issue in Photoshop Elements 8 that was not resolved by that Forum. I have concluded that the way forward with Photoshop Elements is not to upgrade but to delete my images and PSE8. completely from my computer Then I will install PSE 10. and restore from my PSE 8 back up.  I don't propose to also install PRE 10 on the grounds that if it isn't broken don't try to fix it.
    The Adobe document on uninstalling PSE 8 advises the removal of two folders. One is C:\Program Files\Adobe \Photoshop Elements 8.0 and the other is C:\Program Files\Adobe\Elements Organizer 8.0.
    I have never used Organizer with PRE 8.
    I assume that the installation of PSE 10 will create a folder C:\Program Files\Adobe\Elements Organizer 10.
    Do the above procedures, including the installation of Organizer 10 in place of Organizer 8 have any implications for the continued successful operation of PRE 8?

    Thanks for responding.
    Yes, I understand your being more than a bit surprised that I'm thinking of deleting. It was a last attempt to resolve a PSE 8 issue that has no impact on my PRE 8.
    If I understand your reply I take it that a normal upgrade from 8 to 10 doesn't remove 8. It is simply installed into a separate folder. Is that correct?
    I never use PRE 8 with Organizer 8 so I'm not too concerned with it not communicating with Organizer 10. The fact you mention that reminds me how little I really know about PRE & PSE. Is there some important advantage I'm failing to see whereby PSE 8 & PRE 8 can both comminicate with the same Organizer?
    Thank you.

  • Premiere Elements not Opening

    I bought Premiere Elements about a week ago. I installed it, opened and used it. Now, not but a week later, it will not open. I have a computer running Windows 8, I have no clue why it won't open. I uninstalled and re-installed it will no luck. Tried contacting Adobe support and was disconected after a hour and a half of waiting... Please help! I need it for my school project!
    Thanks!

    I tried, that didn't work... It stops the process of opening once it hits here.
    After that it pops this up.

  • Does Premiere Elements 4 works on Win XP Home SP3?

    Hello,
    I have a question to Premiere Elements 4 on Win XP Home, SP3.
    I installed Premiere Elements 4, but it does not run. If I start PE4 the purple startup screen be displayed: Application will initialized, loading compiler,..  the startup screen disappears, that's it! No program will appear.
    My native language is german, so I called the german support line. They told me that Premiere Elements 4 does not work on Win XP Home SP3 (?).
    I can't believe, is there no way to to run Premiere Elements 4 on Win XP Home SP3???
    If there's a possibility, please tell me what I have to do.
    ps: I have Apple QuickTime and MS DirectX 9 installed. My PC is an Sony PCV-RS702 Desktop with 4GB Ram.

    OF COURSE Premiere Elements works on XP SP3! That's the operating system it was designed on!
    The german Adobe support says NO, PE4 does not work with SP3. It's fine to read that it does.
    1) Try uninstalling and reinstalling Premiere Elements. Occasionally
    the installation goes wrong, and uninstalling and reinstalling fixes it.
    I do already before I write this thread, I installed it three times. I'm Microsoft Certified Professional, so I hope I do nothing wrong with the installation.
    2) Ensure that you have enough free, defragmented hard drive space.
    Your computer comes with 160 gigabytes of hard drive space -- that's
    relatively small for video production. But the program should be able
    to run, assuming you've got at least 30 gigaybtes free and you keep the
    hard drive defragmented. Over the years, hard drives can also become
    full of temp files and spyware, that's why I recommend this regular
    maintenance in the FAQs to the right of the program:
    http://forums.adobe.com/thread/390602?tstart=0
    I have 35 GB free space after installation. But for the small jobs I do it's normally no problem (!?). My hard drive is defragmented.
    3) Make sure you have the most recent version of Quicktime as well as
    all of the Windows updates. Apple updates Quicktime at least once a
    month, and it's very easy to have an outdated version.
    One month ago I format my harddrive and installed the OS new. The Updates of Windows are installed automatically by system.
    I checked the QuickTime Update Function: QuickTime is up to date.
    The hardware is not my problem, before I installed Win XP SP3 new, one month ago, Premiere Elements runs without problems. The only difference, that time with SP2. Maybe it is a SP3 problem, like the german Adobe Support tells?

  • Elements not working properly

    We had a computer crash and then about a year ago I contacted Adobe to get Adobe Photoshop and Premiere Elements working again on my new PC. Photoshop works well, but Elements is doing some weird things. (This is my first time to use it since reinstalling.) Whenever I try to select videos from a file to put into Elements, I click on one and other files that weren't in that folder show up, and it won't let me click on more than one at a time because the others disappear once I click on one. Also, once in Elements, the video is there, but the sound is not. I never had this problem until I had to reinstall Elements, so I was wondering if there was something you could do to help me?? We do have an older version (4.0), but it worked fine on my previous PC.

    We had a computer crash and then about a year ago I contacted Adobe to get Adobe Photoshop and Premiere Elements working again on my new PC. Photoshop works well, but Elements is doing some weird things. (This is my first time to use it since reinstalling.) Whenever I try to select videos from a file to put into Elements, I click on one and other files that weren't in that folder show up, and it won't let me click on more than one at a time because the others disappear once I click on one. Also, once in Elements, the video is there, but the sound is not. I never had this problem until I had to reinstall Elements, so I was wondering if there was something you could do to help me?? We do have an older version (4.0), but it worked fine on my previous PC.

  • Focusrite USB 2.0 Audio Driver Scarlett 2i2 in Premiere CC2014 not working

    Hi everybody.
    I just recently upgraded to CC and cannot use my Audio Interface with it.
    Info:
    i7
    Windows 7 Ultimate
    Focusrite Scarlett 2i2, drivers up to date
    Premiere Pro CC 2014 up do date
    GeForce GTX Titan
    In CS6 i have set the audio hardware to Focusrite USB 2.0 Audio Driver.
    ASIO Settings:
    Buffer length 10
    In Latency is 19,6
    Out latency is 28,9
    Sample Rate 48000
    ...and it works like a charm.
    In CC 2014 however, i can only use Premiere WDM sound.
    If i choose the Focusrite, my sequence won't play. I can still scrub but with no audio.
    Also recording does not work.
    I often have to punch in layout-voiceovers for timing and need this to work, so any help would be greatly appreciated!
    thank you all!

    JSS1138 schrieb:
    Premiere Pro is not the best with USB audio.  Sometime it works, often it doesn't.  My recommendation is to skip any type of USB audio and only use real audio connections.
    Thank you for your input.
    I am using this setup in CS6 and it works great but could not get it to work with CC. So i can't just settle with "skip any type of USB audio".
    Anyway, i figured it out:
    I chose Premiere Pro WDM sound instead of the scarlett and in the ASIO settings chose the Scralett as input. works just how it's supposed to now.

  • How do I get Premiere Elements to work?

    Have purchased Photoshop/Premiere Elements combo package in box. Have serial numbers for both. Premier's doesn't work.
    (Photoshop is fine.) Have tried to download Premiere trial and access with my serial number. Download assistant only offers
    Premiere Pro. What else to do?
    Please advise.

    You menitoned you have a box for the software.  Are you having problems with the installation media included within the box?  You can find the trial of Premiere Elements at http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=en_us.

Maybe you are looking for