Premiere Elements 12 will not see Canon ZR10 DV camera

I try to capture from my Canon camcorder model ZR10, a DV based
camera via IE1394 input into PCI card and I get error that Premiere can not initiate camera. Is there a driver or other I need?

When you ask a question, the information you need to provide... Premiere Elements FAQ http://forums.adobe.com/thread/1042180
So... with no computer information, some previous discussions that may, or may not, help
This says to use a TI chip for firewire http://forums.adobe.com/thread/940242 what chip is your card?
Win8 and Firewire capture http://forums.adobe.com/thread/1107334
Win7 and Firewire http://forums.adobe.com/thread/521842
http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html

Similar Messages

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

Premiere Elements 11 will not open Projects

I had to rebuild my Win 7 PC. Now Premiere Elements 11 will not open Projects saying that the file types are not supported. It will not open raw DV files either.

Henry Clayton
Along with Premiere Elements 11 on Windows 7 (presumed 64 bit), do you have the latest version of QuickTime installed? Are you running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?
Can you open a new project?
When you rebuilt your Window 7, did the source media that went into the existing projects remain in the same save locations with the same file names as before the rebuild?
How are you opening these project.prel files that I am understanding that you created in version 11 before the Windows 7 rebuild?
What is the nature of these "raw DV files" to which you refer? Are these DV AVI standard or widescreen files from a capture firewire into the Premiere Elements Capture Window?
Let us start here and then we can decide what next.
Thanks.
ATR
Add On...I did not see SG's and your posts until after I had posted mine.

Adobe premiere Elements 12 will not open editor

I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 12 will not allow me to add any more 'Default Text'

Premiere Elements 12 will not allow me to add any more 'Default Text'. Being using it fine up until today! Created over 80 words so far for subtitles but for some reason it wont allow me today!!!

Dave
Thanks for the follow up. Interesting result.
What is the specific Music Score that you used in the Premiere Elements 12/12.1 Mac Soundtrack that was limiting you in the number of words that could be included as text in the project's opened Titler?
Please confirm
a. Working in Expert workspace or Quick workspace?
and
b. Was the 12.1 Update in effect before and after you observed that the Music Score soundtrack removal resolved the issue of number of words limit in the Titler?
and
c. Did the Titler problem exist if you replace the Music Score soundtrack with a non Music Score music file?
and
d. If you moved the Music Score soundtrack to one of the numbered Audio Tracks, did the Titler problem exist?
If you have no Music Score soundtrack in the project, create your title of 80 plus words in the Titler, close the Titler, and then bring the Music
Score soundtrack to the project's Soundtrack, does that strategy work for you?
The above information will help me to think about what happened in your case and give me more insight into how to prevent it happening to
you in future projects.
Thanks.
ATR

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

Premiere elements 11 will not let me import and photo's or video. None of my hard drives are shown

premiere elements 11 will not let me import and photo's or video. None of my hard drives are shown

This is what I am getting
[img]http://beakertrooper.smugmug.com/Other/****/i-mS9Njbj/0/M/Screen%20Shot%202013-04-19% 20at%201.34.21%20PM-M.jpg[/img][/url]
Then
][img]http://beakertrooper.smugmug.com/Other/****/i-Z39dq7w/0/M/Screen%20Shot%202013-04-19%20at% 201.34.47%20PM-M.jpg[/img][/url]
But if I have my Ipod Touch pluged in it will show up as the only hard drive

Premiere Elements 12 will not start a new project

I loaded Premiere Elements 12 on my...
64bit HP Laptop Dv7
Intel core i7
Windows 7
Radeon Graphics (HD 6770m)
updated Quicktime
updated display drivers as requested when first installed.
reloaded PE 12
Started PE12 but when i click Video Editor and then select New Project the button shows the purple and black lines for about a minute and then stops and nothing happens
I have almost given up. I have been trying to load this program on my pc for 5 days. Nothing but problems. I have asked pc gurus at work and no one has a clue what could be wrong.
Why will Adobe Premiere Elements 12 not start on my laptop?
by the way there is no BadDrivers.txt file to delete that i can find...
Does anyone have a clue as to why the application would not start?

Rotary
It is late where I am so I will give you some things to work on.
Premiere Elements does not fare well with 2 video cards/graphics cards. Have you disabled the Intel and observed the consequences?
Determine if the problem is there with and without the antivirus disabled.
BadDrivers.txt file
Local Disk C
Program Data
Adobe
Premiere Elements
in the Premiere Elements Folder will be one file and some folders. You do not want the folders or what is in them. You want that file which is the BadDrivers.txt file. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. Be aware that after you open the program again after the file deletion, the program will generate a new BadDrivers.txt file but by that time the problem should be gone (hopefully).
I would probably be going after the Adobe Premiere Elements Prefs file -
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Better yet....check out the information in the following blog posts
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
We will be watching for your progress in the light of day.
Thank you.
ATR

Premiere Elements 12 will not run after install

Long time Premire and Premiere Elements user. Had been using PE 9 earlier this week. Yesterday purchased PE 12. Before even downloading, to avoid any potential conflicts, I uninstalled PE 9, then installed PE12. After reboot, I attempted to launch the application. it fails.
Based on http://forums.adobe.com/message/6329465#6329465 I did not find any prefs files, but removed (both) 12.0 directories in an attempt to help things along. Nothing.
When I attempt to launch PE 12, "create new project" it just hangs. This is the dump from Windows in the "stopped working" dialog box:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          ADOBE PREMIERE ELEMENTS.EXE
Application Version:          12.0.0.0
Application Timestamp:          523cd4d5
Fault Module Name:          dvamarshal.dll
Fault Module Version:          11.0.0.0
Fault Module Timestamp:          523cc62d
Exception Code:          c0000005
Exception Offset:          0000000000034961
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          5a5c
Additional Information 2:          5a5c7f2099c49d46ef167594373b054c
Additional Information 3:          e2a1
Additional Information 4:          e2a18ccc946fae77ae70bd7ffb1dd642
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Help is greatly appreciated. I have a project I need to edit and post today if possible. Would like to get this working ASAP.
WIn 7 Home Premium, 64-bit, 8 GB RAM. Nothing else actively running save Chrome at time of repeated failures.
Thanks in advance

Caleb
Thanks for letting us know of the outcome of your contact with Adobe.
I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
In my troubleshooting of various Premiere Elements has have not yet run into a connection between the dvamarshal.dll and the computer's video card/graphics card. But, video card/graphics card compatibility issues can cause the type of problems that you see in the program.
What video card/graphics card does your computer use? Under Device Manager/Display Adapters/, do you see only one card listed or two? Assuming that the card(s) are up to date, then please try the following. We are going to delete the BadDrivers.txt file for Premiere Elements 12. In Windows 7, 8, or 8.1 64 bit, it can be found
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. In this Premiere Elements Folder are folders besides this BadDrivers.txt file. You do not want anything in the folders in the Premiere Elements Folder, only the file named BadDrivers.txt file. (When you open a new project, the program will generate a new BadDrivers.txt file and hopefully all will be resolved.) Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the above approach is explained in the following older thread (post 10). BadDrivers.txt deletion has proven to be a life saver for those with display issues in 9 as well as later versions.
http://forums.adobe.com/thread/732067
About reverting to Premiere Elements 9.0/9.0.1....
We can get tryout files for 9 from the following web site, and you can insert your purchased serial number in them....
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
You have to read the instructions very carefully so that you do not get hit with an Access Denied message.
But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
Please review and consider the above and then we can decide what troubleshooting strategy needs to be developed.
Thanks.
ATR

Adobe premiere elements 12 will not open keeps crashing

I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
i'm on version 12

Hi Jacquima,
Welcome to Adobe Forums.
It seems like Premiere Elements 12 is not activated properly.
Please open the finder window and click on go and choose computer.
Navigate to the below path then
MacHD>Library>Application support>Adobe
Rename the files SLstore and Slcache to Slstore.old and Slcache.old respectively.
Launch Premiere elements 12 again it will prompt you to enter your Adobe id and password and then the serial number.
By following the above steps you will have to reactivate your Adobe products. Make sure you have no other Adobe product.
If you have any other adobe product installed make sure you have the serial number for that.
Thanks

Premiere elements 9 will not let me upload to the internet

Hello all,
Recently my version of elements 9 will not let me upload to the internet. The option is there, but when i try to click on it nothing happens. i know it registers my click because the bar changed color, but it does nothing. This has been happening for a bit now and nothing seems to work. Is there an easy work around for this problem?
thanks in advance,
Alex

Welcome to the forum.
What settings have you used in the Internet section?
Likely, the account info is correct, or has been changed. I assume that you are attempting to upload to your FTP site, right?
Good luck,
Hunt

Elements 11 will not convert Canon Raw-2 files to tif.

Dowmnloaded Elements 11 thinking it would convert Canon Raw-2 files to tif, but it will not why?

Can you open the raw files in the editor ? If yes, simply save your opened file from the editor in whatever format you want. The import dialog in ACR (Adobe raw converter) is only for the in-memory conversion to the Adobe image format; you have to save to the desired file format from the editor.
If you can't open your raw files, see:
http://forums.adobe.com/thread/1030798?tstart=0

Premiere elements 12 will not start.

Premiere elements is installed and registered . It will not start from the shortcut or from the exe file name.
Any ideas why not?

What error message do you see?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Link for Adobe Premiere Elements 11 will not work. Any help please?

I bought my Premiere Elements package from another seller which gave me a link to download from Adobe. The product key thing is legit but every time I click on the file link for windows, my laptop comes up with this message: "The file archive of Adobe Premiere Elements 11 is missing. You need all parts in the same folder in order to extract Adpbe Premiere Elements 11. Please download all parts."
What does this mean??? Can anyone help me??? Please!

it means you only download of the 2 needed files. there are files 1 of 2, and 2 of 2. you need both. try again.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Premiere Elements 12 will not see Canon ZR10 DV camera

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