Premiere keeps ruining my aspect ratio when I export xml

Hi.
I've got an issue with when I export out XML, when I bring it back into Premiere its changing the aspect ratio and giving my talent a very stretched out and tall apperance.
I'm exporting out so I can go sync up in Plural eyes and come back into premeire.
I have talked to red giant support and they had me do a test with just making some xml file and bringing it back into premiere and that screwed it up too, so its not them.
what should I do?
and honestly maybe I need a fresh install. I worked with phone support last month to fix some serial # issues with my dynamic link and my workflow has been full of crashes and bugs ever since.
thanks,
John

thanks. I'll try deleting the preferences.
I ended up getting it done but having to do a bunch of goofy copy and paste stuff.
I'm reluctant to call but I'm sure adobe 3rd world techsupport will suggest taking over my machine, lets have half a day of downtime and reinstall all the same stuff.

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