Premiere Pro CC 2014 and Medie Encoder CC 2014 problem

Hello there,
Every time that I am willing to export my project my Premiere Pro CC 2014 stop responding all together. I tried the short cut (Commend+M) or going through the Manu bar. the result is the same, Premiere Pro CC 2014 just freezes and does not respond to anything till I force quit it and restart it allover again. I tried exporting from Premiere Pro it self, without using Media Encoder, but the problem remains the same.
I am using the new Mac Pro. I heard Adobe Premiere Pro is experiencing problems with the New Mac Pro. Is that true? Or is there other issue?
Thank you and looking forward to hear back,
Maruf

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

Similar Messages

Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly

Running out of options and ideas...
Symptom: Every time I work on any project in Premiere Pro CC 2014 or try to render out in Premiere Pro CC 2014 or Media Encoder CC 2014, the software crashes after 2-3 minutes of use/rendering when the GPU is enabled in Premiere/Media Encoder, or after 5-10 minutes of use/rendering in software only mode. The crash is a software crash, Windows continues to run fine.
I have tried all the standard list of steps that adobe reps post on threads like these - clearing media cache, software only on render, new project, etc. https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
Windows event is not that helpful to me:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff5ecb4de40
Faulting process id: 0x1dc8
Faulting application start time: 0x01d04a503cd82df2
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
Faulting package full name:
Faulting package-relative application ID:
I have wiped adobe off the machine and reinstalled - same problem. I have tried projects that crash the machine on other machines and it works fine.
The machine is new, clean install and runs everything else great - 3ds max, high res games, scientific computing - max memory use, etc.
Spec:
5K iMac running bootcamp and Windows 8.1
Intel Core i7-4790K @ 4.0 GHz
32 GB ram
1TB SSD
AMD Radeon R9 M295X 4GB GDDR5
I have used this bootcamp/imac configuration for 5+ years on 3-4 machines and everything has always just worked great. Guess it was my time for a problem, but I'm open to new ideas to try...
Finally - I hope someone from Adobe reads this. I have spent 2 nights on the phone with support. The first night I got an over confident answer that it's a gpu driver issue, just go with software only (no luck - same crashes and different drivers aren't solving the problem). Tonight I was hung up on "by accident" as the agent looked up my video card after waiting 15 minutes to talk to someone, only to be hung up on a second time while on hold after calling back and waiting 20 minutes (because I assume the Adobe call center closed). No message to say so, just hung up on. An overall very disappointing experience.
Thanks in advance to anyone with ideas on things to try,
Cheers!

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

Premiere Pro CC 2014 and Media Encoder CC 2014 not completing encode.

This is a project that I have been successfully encoding in short segments until now. Now when encoding, session runs about 10-15 minutes and then ends without error messages.
Removing effects and changing to Mercury PB Engine SW did not help.
Also tried disabling metadata as suggested in another forum.
When CUDA used, logged as "Encoding failed." When Mercury SW used, logged as "File Successfully Encoded" even though video file is only 6 KB with no content.
Premiere Pro Build 8.1.0 (81)
Media Encoder Build 8.1.0.122
Windows 7 Professional
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
8 GB RAM
NVIDIA GeForce GT 610 (9.18.13.3788)

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

Upgraded to CC 2014 and Media Encoder doesn't work now.

Using a mac with mavericks, all updated. Upgraded to Premiere Pro CC 2014 and Media Encoder CC 2014. But when I want to launch it... it won't open.
Help?

JUST FOR MAC USERS - Some 10.9.3 links
-next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
-Mac 10.9.3 and CS6 https://forums.adobe.com/thread/1480238

Why is Dynamic Link between Premiere Pro CC 2014 and After Effects CC 2014 not syncing audio changes?

When I try to use a Dyamic Link between something I've cut in Premiere and a composition in After Effects, if it is simply an audio level change it will not update in AE. Only if I alter the Video track does it then take the changes reflected. Any suggestions as to what is causing this?
Running Adobe Premiere Pro CC 2014 and After Effects CC 2014.

As Dave alludes, AfterEffects is all about the visual changes ... or at least, mostly. For changes to the audio outside of PrPro's internal controls, highly suggested you use Audition instead. It is all about the sound ... and yes, will update PrPro when used correctly.
Neil

Premiere Pro CS6 H264 Blu-ray encoder does not do MBAFF interlace

I have been testing the Premiere Pro CS6 H264 Blu-ray encoder with some HDV video 1440x1080i25 top field first and I have found that it always encodes as PAFF even when the MBAFF box is ticked. I analysed the stream with h264_parse and found that the mb_adaptive_frame_field_flag is set to 0 and that the pic_struct flag alternates between 1 and 2. These indicate that the encoder is using PAFF when the MBAFF flag is ticked.
The CS5 encoder does work as it sets the mb_adaptive_frame_field to 1 and the pic_struct to 3 which is correct for top field first.
There is another problem in that Premier pro does not recognise field order of correctly encoded MBAFF video. It reports tff video as progresive and bff as top top field first.
MBAFF generaly gives higher quality pictures.
Regards Trevor

For obvious reasons I do not like to be constanly connected to the internet with my Video Edting PC.
There are no 'obvious' reasons not to stay connected (if you know what you're doing), and in fact very good reasons to do so (more so if you're a Creative Cloud subscriber).
Having said that, there is a way to get the PDF to come up when you hit F1, instead of the online help. I just don't recall where that setting is.

I need to create DVDs but Premiere Pro requires Encore, and Encore is no longer available

I had Encore installed, but it gave me error messages when trying to import a Premiere Pro CC 2014 file. Following the advice from the support listings, I uninstalled Premiere Pro, then downloaded and ran the Adobe cleanup file, which removed my copy of Encore. Now I can't find a way to download it again because it's only available if I download Premiere Pro CS6, and there's no way to find and download PP CS6.
I'm in the middle of a project for the Library of Congress, that requires me to send a DVD. Adobe should recognize that DVDs are still important for some applications, and should be making Encore as available as all the other applications in Creative Cloud. This has become a very frustrating process when it should be getting easier.

Are you sure? CS6 still shows up in my Creative Cloud app (which I upgraded moments ago, by the way).
Your point is that PR/EN CS6 is still available, and that is true.Your list is of the "installed apps" section and indicates that it is already installed. The poster indicates it was uninstalled and he should be looking in the "find new apps" area. Many users appear to be continuing to install PR CS6 with EN CS6. But others are having problems (as some have all along).
A new problem appears to be that users seem to believe they have to uninstall PR CC in order to add PR CS6. And some odd errors have added fuel to the fire.
The errors referred to by this user were probably no more than trying to dynamic link from PR CC to EN, which, of course, does not work.

How to work with Premiere Pro cs5.5 and After Effects cs5 together?

I have edited my movie in premiere pro cs5.5 and made the rough cut. In premiere, i have edited the video, put in soundtrack and foley. Now, i need to add muzzle flashes & blood splatters in some scenes and final color correction using After Effects cs5.
When i import the premiere project in AE and make the changes, and then i export it back as premiere project. When i open this prmiere project, it shows vaious kind of errors and no changes are retained that i did in AE. Also, when i import the premiere project (which has 4 different sequences) in AE, all the media that has been imported in the premiere project also opens in AE making it difficult to organize the media.
How should i work now so that i add vfx and color correction using AE cs5?
I thought of exporting the video from Premiere pro and then open the video in AE and add vfx to some scenes and color correction to the full video and render it out again. But, this is the first time i am using AE and i am not sure if this is the best way. PLEASE HELP.
Or, i could import the whole project in AE, add vfx, do color correction AND then export to video from AE. But i think, it will be better if i export the video from Premiere as it has loads of options to choose from while exporting to a movie.
The dynamic link does not work between Premiere Pro Cs5.5 and After Effects cs5. Even if it does, its not working on my pc.
All the footage is in HD and i want the final result in best quality HD too. PLEASE Help!

If you are working between After Effects and Premiere Pro but with versions that are not the same number, you need to just work with movies rendered and exported as intermediate, lossless files.
Dynamic Link only works between After Effects and Premiere Pro of the same version number, and only when they are installed as part of the same suite.

Premiere Pro 2.0 and Windows 7 - Direct Sound Input soundcard driver problem

My XP machine crashed, I reinstalled Premiere Pro 2.0 with Windows 7, and I got the following error: 'The Currently installed soundcard driver does not support Direct Sound Input. Recording audio is not possible.' The soundcard drivers are updated. Any ideas? Here's what I have: AMD Phenom II X4 965 Processor 3.40 GHz 8 GB, 64 bit. Thank you for looking.

Thanks! Though I upgraded to solve the problem, this is good to know.
Bob
Date: Wed, 9 Nov 2011 04:45:42 -0700
From: [email protected]
To: [email protected]
Subject: Premiere Pro 2.0 and Windows 7 - Direct Sound Input soundcard driver problem
Re: Premiere Pro 2.0 and Windows 7 - Direct Sound Input soundcard driver problem created by Steve-Italy in Premiere Pro CS4 & Earlier - View the full discussion
VERY VERY VERY EASY (now, when I solved the problem, not before...!!!)
Insert Micropone or any jack in Micropone Input or Aux Input, on your sound card or motherboard !
AND NOW YOU CAN USE PREMIERE PRO 2.0
Enjoy
Steve - Italy
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Premiere Pro 2.0 and Windows 7

Is Adobe Premiere Pro 2.0 (and other software included in ProductionStudio PRM 1.0) supported by Windows 7?

Harm,
Is it really that easy? So, there is no need to download Windows XP Mode and Windows Virtual PC (http://www.microsoft.com/windows/virtual-pc/default.aspx)?
Of course I would prefer to upgrade to at least Adobe CS4 Production Premium, but the best price I could find was $400 on studica.com. Or I could upgrade my Adobe Production Studio Premium to CS5 Production Premium for $800. But, these are not options for me right at this moment.
Thanks so much,
Angela

Premiere Pro CC Source and Program Playback Controls not working.. help please.

Hi,
Need your help to find out why none of the Premiere Pro CC Source and Program Playback Controls are working.. I can do playback using spacebar, but not clicking on the controls... same goes the rest.
Thank you,
Mauro

Dear Mark,
Thank you for the hint/link, reseting the toolbar did the trick.
Regards,
Mauro

Why are Adobe Premiere Pro CS6 source and program monitors playing each others footage?

Why are Adobe Premiere Pro CS6 source and program monitors playing each others footage? I import my footage into the project like normal. I drag it to the source monitor on the left hand side to set in and out points then I drag it to the time line. The footage drops into the time line with no problem but when I go to play the footage in the time line it plays back on the source monitor and not on the program monitor like it is suppose to. Other times ill drag the clip to the time line and trim it there and it will be fine and show up on the program monitor. Then ill go try to set a clip to have in and out points (which is suppose to show up in the source monitor) but it shows up in the program monitor. The clip is not even in the time line it should not be on that monitor! I have updated the program to the late update. I have re installed the program numerous times and I have even ran the Adobe Clean up program. Couldn't find much on this problem. Please help thank you! I have a PC. My computer is also way over the recommended minimum specifications to have the program installed on.

Definitive Answer (I believe): It's all about this setting, "Write XMP ID To Files On Import" - which confirms that Adobe Premiere Pro is deliberately modifying the .mov file: http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
These posts give some background as to why having this setting enabled would be beneficial: one benefit being to be able to skip conforming files by matching the conformed file with the original using the embedded XMP tag :-
http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
http://www.dvinfo.net/forum/adobe-creative-suite/498627-why-premiere-modifying-video-files .html
https://forums.creativecow.net/thread/205/876064
(Found using Google search term "adobe premiere pro date modified")

Hi i was told to come to the support with the error number 16.... for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

Hi Omid,
Please refer to the help document below to fix the error 16:
Configuration error 16 | CC, CS
If the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena

Premire Pro CC 2014 and Media Encoder Crash During Launch

Premire Pro and Media Encoder crash during startup and are unusable. I am using Windows 7 Ultimate and already tried reinstalling Adobe Creative Cloud from scratch and it's still happening. I also tried following Adobes KB articles directions to rename the Adobe folder in my documents and appdata to no avail. When I try to launch either application, I get a generic windows crash message "Adobe Premire Pro CC 2014.0 has stopped working" and when I click problem details, it lists this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.0.0.169
Application Timestamp: 536f4f89
Fault Module Name: ImageRenderer.dll
Fault Module Version: 8.0.0.169
Fault Module Timestamp: 536f2c18
Exception Code: c000001d
Exception Offset: 00000000001f5382
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0b2d
Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350
Additional Information 3: fa9f
Additional Information 4: fa9f59f642d335ee71c6667e52000d39

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

Problems updating projects to new versions of Premiere (CS5 to CC and CC to CC 2014) Memory consumption during re-index and Offline MPEG Clips in CC 2014

I have 24GB of RAM in my 64 bit Windows 7 system running on RAID 5 with an i7 CPU.
A while ago I updated from Premiere CS5 to CC and then from Premiere CC to CC 2014. I updated all my then current projects to the new version as well.
Most of the projects contained 1080i 25fps (1080x1440 anamorphic) MPEG clips originally imported (captured from HDV tape) from a Sony HDV camera using Premiere CS5 or CC.
Memory consumption during re-indexing.
When updating projects I experienced frequent crashes going from CS5 to CC and later going from CC to CC 2014. Updating projects caused all clips in the project to be re-indexed. The crashes were due to the re-indexing process causing excessive RAM consumption and I had to re-open each project several times before the re-index would eventually complete successfully. This is despite using the setting to limit the RAM consumed by Premiere to much less than the 24GB RAM in my system.
I checked that clips played; there were no errors generated; no clips showed as Offline.
Some Clips now Offline:Importer CC 2014
Now, after some months editing one project I found some of the MPEG clips have been flagged as "Offline: Importer" and will not relink. The error reported is "An error occurred decompressing video or audio".
The same clips play perfectly well in, for example, Windows Media Player.
I still have the earlier Premiere CC and the project file and the clips that CC 2014 importer rejects are still OK in the Premiere CC version of the project.
It seems that the importer in CC 2014 has a bug that causes it to reject MPEG clips with which earlier versions of Premiere had no problem.
It's not the sort of problem expected with a premium product.
After this experience, I will not be updating premiere mid-project ever again.
How can I get these clips into CC 2014? I can't go back to the version of the project in Premiere CC without losing hours of work/edits in Premiere CC 2014.
Any help appreciated. Thanks.

To answer my own question: I could find no answer to this myself and, with there being no replies in this forum, I have resorted to re-capturing the affected HDV tapes from scratch.
Luckily, I still had my HDV camera and the source tapes and had not already used any of the clips that became Offline in Premiere Pro CC 2014.
It seems clear that the MPEG importer in Premiere Pro CC 2014 rejects clips that Premiere Pro CC once accepted. It's a pretty horrible bug that ought to be fixed. Whether Adobe have a workaround or at least know about this issue and are working on it is unknown.
It also seems clear that the clip re-indexing process that occurs when upgrading a project (from CS5 to CC and also from CC to CC 2014) has a bug which causes memory consumption to grow continuously while it runs. I have 24GB RAM in my system and regardless of the amount RAM I allocated to Premiere Pro, it would eventually crash. Fortunately on restarting Premiere Pro and re-loading the project, re-indexing would resume where it left off, and, depending on the size of the project (number of clips to be indexed), after many repeated crashes and restarts re-indexing would eventually complete and the project would be OK after that.
It also seems clear that Adobe support isn't the greatest at recognising and responding when there are technical issues, publishing "known issues" (I could find no Adobe reference to either of these issues) or publishing workarounds. I logged the re-index issue as a bug and had zero response. Surely I am not the only one who has experienced these particular issues?
This is very poor support for what is supposed to be a premium product.
Lesson learned: I won't be upgrading Premiere again mid project after these experiences.

Premiere Pro CC 2014 and Medie Encoder CC 2014 problem

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