Premiere Pro CC 2014 Playback Lag when external speakers plugged in

I've been getting unbearable playback lag in my premiere projects and finally figured out that if I unplug my speakers the lag does not occur. Quite strange. I'm pretty sure that my ram is hogged as well when I'm plugged in. Has anyone encountered this problem and more importantly figured out how to fix it? Editing is almost impossible with the speaks plugged in. Anyone have any suggestions on settings (pc and software) I should experiment with?
Thanks guys

I do not have CUDA installed, and I do not use PluralEyes.
This only happens with one sequence within one project, and once I closed that sequence, saved, and reopened, I was able to work again. But I'm still not sure why it happened and would like to avoid it in the future.

Similar Messages

Premiere Pro CC 2014.2 crashes when "locating media"

The problem;
Premiere Pro CC 2014.2 crashes when "locating media". I am working on a project that has not given me any problems for the last 200 hours. About a week ago I notice that the .proj file size was 276mb and found this odd because my largest project to date was never larger than 80mbs. I thought that the premiere was running slow because of the project size. As luck would have, when my client made their their final changes 2 days ago, I opened the project and premiere would hang on the locating media window and then would crash. I called Adobe and spent an hour on the phone with them to no avail.
Project workflow
- 700gb of 5d footage
- 20 sequences under 5 minutes
- Dynamically linked files with AE
- Warp Stabilized about a dozen clips of under 5 sec
- On every sequence color correction adjustment layer with RGB Curves, Three way color corrector and sharpen filter
- I kept old versions of the sequences (I was in version 5 before the crash)
What I have tried;
- Unsuccessfully tried to open auto-save files for this project.
- Successfully opened other older non relevant project
- Removed Mercury playback engine in the project settings
- Cleaned out media cache database through pp in media Preferences
- Manually deleted cache files in /Common/Media Cache Files and /Common/Media Cache
- Tried importing sequences into new .proj file; it would crash as a result.
What "worked".
I was able to open it on another computer. save it under another file name. bring it back to my original computer and open it without problem. I lost about 3 days working through this problem, I missed my deadline. and angered the client. I was able to use a friends IMAC to "fix" the problem, however I can't always count on him being there if it happens again.
Questions.
- What the hell happened? Why could I open it on one computer and not on the other?
- Is there a way to fix a corrupted .proj files on a PC?
- What should the average file size be, before it becomes unstable? (I'm pretty that my file size was bloated by all the previous versions of the sequences)
Windows 8.1 64bit
Premiere 2014.2
Intel Quadcore i7-4770 3.40GHz
16gb Ram

Hi,
I would suggest the following steps:
http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/
Run a disk permission repair on your boot drive, and
Reset Home Folder permissions and ACLs Error | Apple Support Communities
Thanks,
Rameez

Adobe Premiere Pro CC 2014 keeps lagging and crashing

My Adobe Premiere Pro CC 2014 keeps lagging and crashing to a point where I cannot do my job. When I open my premiere file, I can work on my timeline for maybe two or three minutes before it lags, freezes, and then finally crashes. I'm at a loss of what exactly is causing my problem because I edit primarily H.264 files and my sequences are not complex in any sense of the word. I've been dealing with this for days and I cannot seem to find a solution. If anyone has any advice please let me know because I am desperate. Thank you.
Specs:
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: Quad-Core Intel Xeon E5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 10 MB
Memory: 16 GB
Boot ROM Version: MP61.0116.B05
SMC Version (system): 2.20f18
Illumination Version: 1.4a6

Hi Dana,
Can you go to File-Project Settings-General and change the video renderer to Software Only Mode.
Check if that works or not.
Are you using any third party plug-in's for Premiere Pro?
Thank You
Arjun

Premiere Pro CC 2014.2 - Crash when dragging videofile into timeline

Hey guys,
when I try to drag a image or videofile (doesn't really matter which fileformat, codec or length) into a sequence Premiere Pro CC 2014.2 will crash immediately, without a warning. Just the usual "Adobe Premiere has stopped working" in Windows 7.
I'm using Windows 7 64-bit with 4GB RAM, Intel Core i3-4130 COU @ 3,40 GHz and a Intel HD Graphics 4400. Premiere Pro worked seamlessly just days before, without any change to the system. The error occured in Premiere Pro CC 2014.1 too. Maybe it's a problem with the video preview? Music files are no problem.
Thanks in advance! Need help asap. customers are waiting

Solution:
My graphics card did not supported the "Mercury Playback Engine GPU Acceleration (Open CL)". You can change it into "Mercury Playback Engine Software Only" in your Project Settings.
But this is in the wrong place in my opinion. Why not in "Edit/Preferences"? I could've changed it by myself but I did not find the menu.
Thanks Michaela from the Adobe Support Chat!

Premiere Pro CC 2014 playback freezing and crashing with new iMac i7

Using Premiere Pro CC 2014 and having constant playback freezing and software crashes on a brand new iMac i7.
Here are the specs:
iMac i7 4.0GHz 5k Retina
32 GB Ram
AMD Radeon R9 M295X 4GB graphics card
512GB Solid State Drive
I was on chat yesterday with an Adobe tech. Although playback/render settings show the OpenCL option to utilize the AMD graphics card for processing, I was advised to switch to "Software Only" as that card is not supported yet. I had to re-render my 45 minute documentary (which doesn't appear to be any faster than it was on my old 2011 iMac by the way) and it still has the same issues.
So frustrating? Anyone else experiencing this? Any advice? I hope I didn't just buy this "super machine" in vein.
Thanks,
Jason

Hi All,
Taking some tips from Kevin Monahan. If you haven't already gone through this list please do so.
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Ensure Adobe preference files are set to read/write
Delete media cache
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Best,
Peter Garaway
Adobe
Premiere Pro

Premiere Pro CC 2014 keeps freezing when loading projects from Premiere Pro CC

Hi everyone,
I'm reporting this issue in case someone else would have the same problem.
I just downloaded the 2014 version of Premiere Pro CC, and when I'm loading a project from Premiere Pro CC into CC2014 I have the software freezing and being unable to even play the loaded sequences. It seems that dynamic link is having trouble linking the CC and the CC2014 version of Premiere Pro.
Until now the only solution I found was to kill the process of the software and start it again, after 8 times I got my sequence loaded alright, then sometimes it is freezing again, killing process, starting software again, and so on. Does anyone has the same problem ?
I'm running a Windows 7 Ultimate PC with 12Go RAM dedicated only to Premiere Pro.
Cheers,
Vincent

Hi Vincent,
I feel your pain, you are not alone. Here are my machine specs and my very frustrating situation, if anyone has any idea as to how I should move forward, I would really appreciate the input/advice...
iMac - 27" Late 2013
Processor 3.4 GHz Intel Core i5
Memory 12 GB 1067 MHz DDR3
Graphics NVIDIA GeForce GTX 780M 4096 MB
Software OS X 10.9.4 (13E28)
I'm having similar issues that began when I installed Premiere Pro CC 2014, and actually got worse with the latest update/release. The majority of my projects worked fine at first, but the update last week ended that quickly. I did what I know I never should do and updated Adobe CC while completing a project on a deadline. I thought some of the fixes would help me complete the project sooner. Needless to say, the deadline has passed, my client is pissed enough to not pay me or hire me again and I'm stuck with an almost-there version that I can't export correctly because of this software. This is my problem, not Adobe's, but I didn't expect such a detrimental update to halt my operation.
After doing some research, I found that some plugins could be the cause of some specific editing issues, mainly due to incorrect or inaccessible folders - who knows if its Dynamic Link, CC apps or 2014 apps. I concluded that my issue at the time was a plugin permissions issue on the Adobe "Preference" Folder, so I reset the permissions on the folder so that CC and 2014 apps would be able to access its contents without any problems. This was the wrong decision. For some reason, resetting this folders permissions also effected the main HDD, it's Kernel Text files and their respective permission. I could not boot my machine, just got the Apple and spinning wheel until I had to power down. I ended up on the phone with 3 different AppleCare reps who helped me at least be able to turn the machine back on and access my desktop/files, apps, etc. Outside of this, no one could offer anything other than "Uninstall the problematic application, reboot, reinstall, etc..." or "Backup your files and reimage the HDD." When I mentioned the recent CUDA driver update for my graphics card (NVIDIA GeForce GTX 780M 4096 MB now running CUDA Driver Version: 6.0.51), it was like they had never heard of graphics cards being used in their machines.
Resetting permissions on Adobe Preference Folder...
This is what I read would get the CC and 2014 apps communicating correctly so that they could utilize my plugins. There is a problem, I believe, in that their are TOO MANY locations where Adobe folders/components live. There are 3 "Preferences" folders that I found, and I don't know which effects what process, but the folder I changed permissions on clearly effects the operation of all of the CC & 2014 apps I had installed, as well as my HDD. Kernel Extensions and the entire system.
Based on my perceived effects of the Preference folder, I needed to uninstall everything, run the Adobe CC Cleaner Tool, download/install just the 2014 releases and see if that resolved the issue. I'm not downloading CC apps, the 2014 releases should run fine on their own. I've yet to confirm this with Adobe, as what I've read has simply said to install the new release next to the CC apps, rather than on top of, as traditional update releases work. Anyway, one by one, I reinstalled the 14 apps that I use on a regular basis on a "clean" machine with no trace of previous Adobe apps.
After reinstalling (without any plugins), I was at least able to open Premiere Pro from the Application folder and work for a few minutes before both Program and Source monitors froze and had to force quit the app. If I try to open the Project File by double clicking it in the Finder, SpeedGrade opens up instead of Premiere Pro - never seen that before. I also had to force quit to end that process and reopen in Premiere instead of SpeedGrade.
So back to Premiere, if I do have success in opening a project in the right application, Premiere freezes - if not immediately, eventually it will just stop responding. The video clips, sequence segments and UI freeze, but the audio will keep playing until I force quit. When I force quit, Premiere Pro doesn't close entirely. The UI closes, but the process still runs. I've even force quit from Finder, force quit again from the Dock, Shut Down the machine, restarted and Premiere Pro will still be open, but "Not Responding", so I force quit again and open the project. Just now, I opened PP, made minor edits to a sequence, sent it to Media Encoder, exported, but the video I tested exported without audio. I force quite PP twice just before that and it is still running now, but again, it is "not responding".
Ultimately, none of this works, nor have my attempts at resolving these many issues. One thing I know is that there is something VERY WRONG with either the latest release/update to 2014 apps, the Preference folder or the permissions that were changed.
As I mentioned previously, and what I think is a major oversight by someone at Adobe, is that for some reason the permission changes to ONE Adobe folder also effected my entire system and Macintosh HD. Some Kernel Extension files went missing, which is never good and should not happen when resetting folder permissions, so I believe my issues are far greater than the faulty Adobe CC 2014 applications, and is the cause of many of my problems right now. If I can't get things sorted soon, I'm going to reimage my HDD and start from scratch. As much as I would like to avoid this, I really have no choice if I want to get back to work and not lose clients over inexplicable technology issues.
If I find a solution, I will repost, but I think Adobe has to make some serious fixes on this release before anything is resolved entirely. I pay them monthly and rely on their software and platform to work without issue, which is foolish - I know, but I've used CC since it was introduced and it has work well enough until now.
Is there anyone at Adobe that can offer some advice??

Premiere Pro CC 2014 Playback Issue / Crash Mac Pro 2011

Hi,
I've been having a big crash issue on Premiere Pro CC 2014, since the 2014.1 update.
2014.0 has been working fine this year but the update has crashed some of my biggest current projects.
Programs just starts fine, workspace responds, but anything related to playback just crashes or freezes Premiere.
My config:
Mac Pro Mid 2010
Processor : 2x2,93 6-core Xeon
Ram : 24Go 1333
2x ATI Radeon HD 5770.
I've been reading all major topics on this, this i did :
- disable Mercury Transmission
- Flushes Premiere cache
- Reinstall premiere
- Updated to Mavericks (issue happened both in 10.9 and 10.10 - thought updating drivers+opencl would help, then again no)
- Repaired permissions
- Tried with another user session
… and so on.
Nothing yet has solved my issue, anyone to help me on this major trouble ?
Thanks in advance, best regards !
Paul

Hi Paul,
Try the following:
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Ensure Adobe folder preferences are set to read/write in all 3 locations.
Delete media cache
Remove plug-ins
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
Disable App Nap
Reboot
I placed the chief culprits in bold.
Report back if anything here worked for you.
Thanks,
Kevin

Enabling internal when external speakers plugged in

is there a way to enable the internal speakers when i have external speakers plugged in on my 24" iMac??
i want this cause i use a Bose Cinemate® speaker system and it powers off after inactivity/no sound ... so then I don't hear alarms etc ...
btw i've asked Bose and they say there's no way to disable their power off timeout ;-()
TIA
Barry

Hello mate
I have a similar headache wanting to connect bluetooth speakers as well as plugged in speakers to play itunes in 2 rooms at the same time...nigh on impossible and is still a nightmare- however a solution that may work for you is this..http://www.versiontracker.com/dyn/moreinfo/macosx/18611 - its a piece of audio software called audio highjacker that allows you to play external and internal speakers at the same time. It wont work for me due to the latency or delay to my bluetooth - it plays the same tune a second or out of sync - so in one room they are just into the chorus while the other room they are still on the verse!!
Anyway download Audio highjacker and go to itunes (or whatever audio you want to highjack) open audio jack and click the application in its menu window. make sure source type is 'application' and mute is off - then click highjack - then 'click here to insert effect' choose 4fx and then auxillary device output - this will bring up a menu where you can choose what you want playing thru the other speakers or internal - this is from memory so apologies if its a little inaccurate - but this will play internal and external speaker at the same time - although not perfectly sychronised
hope this helps
cheers
Mike

Premiere Pro CS5.5 Playback problem (when mtulti tasking) (Mac)

Hi,
I have this very weird problem with preimiere pro CS5.5. I've only experienced this today and I've already restarted my mac a number of times and the problem still persists.
Basically, I start up premiere then work on a project, I can do playback no problem, I scrub through the timeline there is audio working, I press the spacebar, the clips play no problems
HOWEVER as soon as I switch (cmd-tab) to let's say Firefox or just even leave premiere for another window. Playback stops working, pressing spacebar won't do anything also even clicking the play button on premiere won't work. I would need to start premiere all over again. The program doesn't hang but te playback just stops working, when I scrub through the timeline, the video moves but there is no audio.
I hope someone can shed light over my problem thanks.
I have never encountered this problem for over a year ever since working on premiere pro CS5/ CS5.5
I'm on a iMac 21.5 inch late 2010.

I just had a similar issue (Mac OS 10.7.3) Premiere Pro CS 5.5.2 was getting very unstable, seemed like it was very sluggish. When I switched to another app, then back to Premiere, pressing Play or spacebar didn't do anything. However if I waited a long time, like a minute, it came back to live. I'm not sure what is going on with my Premiere Pro these days, but it seems like it's gettings slower for me. One thing I do is to use Cocktail to clean the system caches, the reboot, and it seems this temporarily helps Premiere Pro, but after a time it gets boggy again.
Any advice on what to 'clear' to get PPro in an optimized state? I have a relatively older Mac Pro, 8 core but with 24GB of ram and nVidia 4000. It might be my imagination but it seemed 5.0 and 10.6 was faster and more stable than this, but who knows. Any advice is appreciated.

Premiere Pro CC 2014 is crashing when i plug three screens on two graphic cards.

Hi Guys,
my mac pro (2010) is running with two graphic cards (2x ATI Radeon HD 5770 1024 MB graphics).
Premiere Pro crashes always when i plug in two displays on one graphic card and one display to the other one.
when i unplug the third display on the second graphic card, premiere pro is working well.
It would be very great to get some Answers.
Thanks
Damian

Anyone? The Adobe-Chat-Support couldn't help.

Strange issue with external monitor, only working when external speakers plugged in (using Thunderbolt to VGA adaptor)

Hey – I am having a very strange issue with my external monitor; where it only works if my external speakers are plugged in and connected.
I am using a late 2011 Macbook pro, running Mavericks 10.9.4, along with an MBox 2 (USB Audio Interface), and two powered speakers (KRK Rokit 5). This setup has had no issues. I have just acquired an external monitor (Benq T2200HD), which I am using with a thunderbolt to VGA adaptor (a cheap Chinese knockoff adaptor).
To start - I plugged the monitor in with the thunderbolt adaptor, and it powers up and works fine. However, there is a nasty buzz coming from the speakers. I did some research and it looks like a simple ground loop issue. I did a bit of troubleshooting, and this is where things get weird.
What I found is - If I unplug the MBox, the monitor loses signal from the computer (displaying ‘No Signal Detected!’). Further, if I keep the MBox plugged in, however unplug both the cables from the MBox to the speakers, the monitor loses signal. It doesn’t matter if the speakers are turned off, however they need to be plugged in (or the monitor loses signal). Weirder still, I can unplug the MBox, however the monitor will work if I plug in the speakers through my macs headphone jack.
Simply put, the monitor only works if there is a direct connection between the computer, the speakers, and the power source. What is going on here? Is the monitor grounding through the computer port, to the speakers (I don’t know how this works, is this possible?). Could it somehow be the cheap VGA adaptor I am using?
Some other information:
- Everything is plugged into the same multi-box for power. I have tried plugging things into separate sources, and the result is the same.
- If I unplug the thunderbolt adaptor, then the speaker noise disappears straight away.
- The ground noise doesn’t appear in my headphones, which are plugged into the MBox.
Any information would be great – am I missing something here, or is this genuinely weird?

Well, I went back into Best Buy to test on 3 other laptops (2 Asus, and their floor model for this Sony). It seems to be doing the same problem so at least I was able to rule out broken hardware issue on my particular laptop.
Here's what I did to test:
Since I couldn't really install Adobe Premiere on their machines, I used the DVIO software (http://www.carr-engineering.com/dvio.htm) and a 5 min clip I captured. I transferred onto their machines, hooked up my Sony D8, and attempted to play the video. It would play for 15 seconds and then stop and jitter with a loud noise (like it does on my laptop). I even tried changing each machine's firewire driver to the legacy one and same results. I pulled a brand new 4 pin to 4 pin firewire cable off their shelf and still the same problem.
I think I've nailed it down to Win7x64 bit Home Edition not playing nice with Firewire driver. Very annoying. I can't find any concrete evidence of this from other users on any of the forums that have my particular problem, but from my own testing, it's all I can conclude.
I have 2 other things I can try:
1. Opening the laptop and looking at the firewire to maybe find appropriate driver (ugh, I don't want to have to open this thing up).
2. Upgrading to Win7x64bit Pro and possibly testing with XP on the new MS Virtual PC (http://www.microsoft.com/windows/virtual-pc/). I can't do it with my Home edition apparantly.
Who needs to view video on an external TV anyways....sheeesh...(scarcasm).
Tim

Strange issue with external monitor, only working when external speakers plugged in

Hey – I am having a very strange issue with my external monitor; where it only works if my external speakers are plugged in and connected.
I am using a late 2011 Macbook pro, running Mavericks 10.9.4, along with an MBox 2 (USB Audio Interface), and two powered speakers (KRK Rokit 5). This setup has had no issues. I have just acquired an external monitor (Benq T2200HD), which I am using with a thunderbolt to VGA adaptor (a cheap non-apple adaptor).
To start - I plugged the monitor in with the thunderbolt adaptor, and it powers up and works fine. However, there is a nasty buzz coming from the speakers. I did some research and it looks like a simple ground loop issue. I did a bit of troubleshooting, and this is where things get weird.
What I found is - If I unplug the MBox, the monitor loses signal from the computer (displaying ‘No Signal Detected!’). Further, if I keep the MBox plugged in, however unplug both the cables from the MBox to the speakers, the monitor loses signal. It doesn’t matter if the speakers are turned off, however they need to be plugged in (or the monitor loses signal). Weirder still, I can unplug the MBox, however the monitor will work if I plug in the speakers through my macs headphone jack.
Simply put, the monitor only works if there is a direct connection between the computer, the speakers, and the power source. What is going on here? Is the monitor grounding through the computer port, to the speakers (I don’t know how this works, is this possible?). Could it somehow be the cheap VGA adaptor I am using?
Some other information:
- Everything is plugged into the same multi-box for power. I have tried plugging things into separate sources, and the result is the same.
- If I unplug the thunderbolt adaptor, then the speaker noise disappears straight away.
- The ground noise doesn’t appear in my headphones, which are plugged into the MBox.
Any information would be great – am I missing something here, or is this genuinely weird?

Hello cgoldberg11
Please go to the below link to test if you are having a speaker hardware failure.
Testing for Hardware Failures (Windows 7)
This will rule out hardware failure, let me know how that goes.
Thanks
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP. .....
Reguards,
Mo

Premiere Pro CC 2014 - Workspace mixed when I open the program

Dear Sirs,
I recently started using the program and every time I open the Premier Pro the workspace is all mixed up/not display the way I finished using it the last time. I mean I have to reorganized my workspace everytime I open the program. By mixed up I mean the size of the different Windows I use in my workspace are totally out of size. It doesn't matter if I open the Program and then I click a Project or if I open it by clicking in a Project.
I use others programs of Adobe CC and it's the only one this this strange behavior.
I ran Adobe CC in a PC with Windows 8.1 Pro 64it
Any tip how to avoid that?
Sincerely!
Marcelo

Hi Ann,
Thank you very much for your answer. I'll do that and let you know. As It was the first time I'm using Premiere I thought I did something wrong.

Premiere Pro CC 2014 Stops Responding When Going From One Project To Another

I'm running Pr CC 2014.2 - 8.2.0 (65) build - on Windows 8.1 (don't get me started.) I can work in a single project all day with no problems whatsoever. But if I have to switch to another project, Premiere stops responding. It won't let me End Task and re-open Premiere, I have to reboot. This happens each time I have to switch projects. I uninstalled and reinstalled Premiere to no avail. I've tolerated it for a couple of months now but it's getting to the point where I can't anymore.
Help, anyone?

Hi,
Logon OWA and check if the voicemails can be played fine, make sure the mails are good.
If you have installed the improper drivers for any devices or hardwares, this kind of issue may occur. Actually some devices which seem to have nothing to do with the issue may also be the culprit, like a printer or some audio devices in this case.
Try restore the system to an earlier date if you have backup.
If you have got the logs, you may post the complete logs here, it may help to determine the cause of the issue.
Regards,
Melon Chen
TechNet Community Support
Thank you very much for your reply. I could access in OWA successfully with a quick response and used this as a workaround. There was not too many logs to go from.
It looks like there was a server that was decommissioned around 6 months ago and just a test thought I would start this up to see if our voicemail server had any relationship with it - once I started this server up, voicemails
were opening quickly will all users. I am not sure if our voicemail software (Cisco Unity) is pointing to our old server or if has anything to do with DNS entries but will need to dive into this further as we cannot have the old server online for too
much longer.
If anyone would have an inclining as to what this could be, please let me know.
Thanks again.

Premiere Pro CC 2014 - Playback frozen but everything else runs.

It's bizarre. The timeline in question was working fine up until I moved the program monitor to my second monitor, and then it froze. I figured restarting the program would reset it, but it didn't. I've attempted switching from GPU to software rendering and back, but nothing. When I've tried opening up the export window, I could scrub along the timeline again, but when I exit out everything is still frozen.
Anyone experience anything like this?
Windows 7 Home Premium
GeForce GTX 780
Intel i7-4790k
4.00 ghz

I do not have CUDA installed, and I do not use PluralEyes.
This only happens with one sequence within one project, and once I closed that sequence, saved, and reopened, I was able to work again. But I'm still not sure why it happened and would like to avoid it in the future.

Premiere Pro CC 2014 Playback Lag when external speakers plugged in

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