Premiere Pro CC crashes when trimming (often during playback)

I've been having Premiere Pro CC freeze on me about every 2 minutes when I trim in the timeline using keyboard shortcuts (trim backward/forward one frame). It seems to happen more often during playback, but also happens exclusively during trimming (and occasionally when I use a keyboard shortcut to step forward/backward one frame - obviously not during playback).
This appears to be a weird freeze & not a crash, in the sense that playback freezes and I get the spinning beachball/wheel of death and premiere is unresponsive, but when I force-quit, Premiere resumes playback for a second before giving the "Premiere has experienced a serious error and must shut down" error message, and then shutting down.
Any help would be much appreciated - this is really causing a massive slow-down in my editing.
I'm running a MacBook pro
Retina, 15-inch, Early 2013
2.7 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
C02L255BFFT1
OS X 10.8.4 (12E55)
Premiere Pro CC fully updated, I'm editing 48kHz .aiff audio files and/or h.264 video in a 1080p 24fps timeline, waveforms on, GPU acceleration OFF.
The same issue also happens on my iMac (from early 2013 - I don't have the specs on me).

Hi minutephysics,
Thanks for your posts. It is always better to have latest version of cuda drivers even, if you are not using the gpu acceleration. So, please update the drivers and then check the performance. Please update the drivers from the link.
http://www.nvidia.com/object/cuda-mac-driver.html
Regards,
Vinay

Similar Messages

Premiere Pro CC Crashing when Scrolling Through Sequence in Timeline - Audio Waveform Goes Blank First

The description is in the title: Premiere Pro CC Crashing when Scrolling Through Sequence in Timeline - Audio Waveform Goes Blank First.
Just started today, won't stop crashing now after a minute or two, and always does it when I scroll through the timeline of a sequence. The audio waveform goes blank first.
What is going on?
Date/Time:
2014-10-22 12:16:16.078 -0400
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: E1BCDCD7-6284-3012-9151-FF85491060DA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000011d74b000
VM Regions Near 0x11d74b000:
VM_ALLOCATE
000000011d748000-000000011d74b000 [   12K] rw-/rwx SM=PRV
--> STACK GUARD
000000011d74b000-000000011d74c000 [
4K] ---/rwx SM=NUL stack guard for thread 4
Stack
000000011d74c000-000000011d7ce000 [ 520K] rw-/rwx SM=COW thread 4
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

same problem of mine, as posted here:
Crash when scrolling the timeline
please find attached the crash report log, as requested.
Process:         Adobe Premiere Pro CC 2014 [3770]
Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier:      com.adobe.AdobePremierePro
Version:         8.2.0 (8.2.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [225]
Responsible:     Adobe Premiere Pro CC 2014 [3770]
User ID:         501
Date/Time:       2014-12-22 16:33:25.725 +0100
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: DC744912-A135-A02B-C2D3-75C4CA421CDD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011a46a000
VM Regions Near 0x11a46a000:
    VM_ALLOCATE            000000011a461000-000000011a46a000 [   36K] rw-/rwx SM=PRV
-->
    VM_ALLOCATE            000000011a46d000-000000011a46e000 [    4K] rw-/rwx SM=PRV
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011a46a000
VM Regions Near 0x11a46a000:
VM_ALLOCATE 000000011a461000-000000011a46a000 [   36K] rw-/rwx SM=PRV
-->
VM_ALLOCATE 000000011a46d000-000000011a46e000 [    4K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.HandlerTimeline.framework 0x000000010c2b31f4 HandlerTimeline::TimelineMediaIconManager::DrawAudioWaveform(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamColor<RGBColor>, unsigned int, unsigned int, ASL::InterfaceRef<ASL::ASLUnknown, ASL::ASLUnknown>, bool, std::vector<bool, std::allocator<bool> > const&) + 1620
1   com.adobe.HandlerTimeline.framework 0x000000010c1dc4f5 HandlerTimeline::AudioTrackContentView::DrawWaveform(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem>, unsigned int, ASL::InterfaceRef<ASL::ASLUnknown, ASL::ASLUnknown>) + 2661
2   com.adobe.HandlerTimeline.framework 0x000000010c1dafb3 HandlerTimeline::AudioTrackContentView::DrawTrackItemWaveform(ASL::InterfaceRef<BE::ITrac kItem, BE::ITrackItem>, dvamediatypes::TickTime const&, int, ASL::InterfaceRef<ASL::ASLUnknown, ASL::ASLUnknown>) + 2131
3   com.adobe.HandlerTimeline.framework 0x000000010c2b447d HandlerTimeline::TimelineMediaIconManager::HandleWaveformNotification(int) + 429
4   com.adobe.HandlerTimeline.framework 0x000000010c2b53b0 HandlerTimeline::AsyncRequestNotifier::ListenToMessage(ASL::Message const&) + 176
5   com.adobe.ASLMessaging.framework 0x0000000100e1fb97 ASL::Broadcaster::BroadcastMessageInner(ASL::Broadcaster::ListenerRecord const&, ASL::Message const&) + 39
6   com.adobe.Frontend.framework   0x000000010006b039 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
7   com.adobe.ASLMessaging.framework 0x0000000100e1f71f ASL::Broadcaster::BroadcastMessage(ASL::Message const&) + 1695
8   com.adobe.ASLMessaging.framework 0x0000000100e25e9a ASL::StationUtils::BroadcastMessage(dvacore::utility::ImmutableString const&, ASL::Message const&) + 42
9   com.adobe.dvacore.framework   0x00000001003c763c boost::function0<void>::operator()() const + 28
10 com.adobe.dvacore.framework   0x00000001003c8f4c dvacore::threads::(anonymous namespace)::FunctionQueue::ExecuteOneFunction(boost::shared_ptr<dvacore::threads::(anonym ous namespace)::FunctionQueue>, bool) + 124
11 com.adobe.dvacore.framework   0x00000001003c9a4c boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<bool, bool (*)(boost::shared_ptr<dvacore::threads::(anonymous namespace)::FunctionQueue>, bool), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::(anonymous namespace)::FunctionQueue> >, boost::_bi::value<bool> > >, void>::invoke(boost::detail::function::function_buffer&) + 60
12 com.adobe.dvacore.framework   0x00000001003c763c boost::function0<void>::operator()() const + 28
13 com.adobe.dvacore.framework   0x00000001003c9b02 dvacore::threads::(anonymous namespace)::RunLoopAdaptor::Execute(__CFRunLoopTimer*, void*) + 18
14 com.apple.CoreFoundation 0x00007fff8b7ae3e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
15 com.apple.CoreFoundation 0x00007fff8b7adf1f __CFRunLoopDoTimer + 1151
16 com.apple.CoreFoundation 0x00007fff8b81f5aa __CFRunLoopDoTimers + 298
17 com.apple.CoreFoundation 0x00007fff8b7696a5 __CFRunLoopRun + 1525
18 com.apple.CoreFoundation 0x00007fff8b768e75 CFRunLoopRunSpecific + 309
19 com.apple.HIToolbox 0x00007fff93049a0d RunCurrentEventLoopInMode + 226
20 com.apple.HIToolbox 0x00007fff93049685 ReceiveNextEventCommon + 173
21 com.apple.HIToolbox 0x00007fff930495bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
22 com.apple.AppKit 0x00007fff8e47924e _DPSNextEvent + 1434
23 com.apple.AppKit 0x00007fff8e47889b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
24 com.apple.AppKit 0x00007fff8e46c99c -[NSApplication run] + 553
25 com.adobe.Frontend.framework   0x00000001000d302d FE::MacApplication::RunSelf() + 45
26 com.adobe.Frontend.framework   0x0000000100047e98 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4328
27 com.adobe.Frontend.framework   0x00000001000d4944 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
28 com.adobe.Frontend.framework   0x00000001000dbbe5 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
29 com.adobe.AdobePremierePro     0x00000001000018ac main + 508
30 com.adobe.AdobePremierePro     0x00000001000016a4 start + 52

Premiere Pro CC crashes when importing media.

Premiere Pro CC crashes when importing media. Every time. Driving me crazy.
It crashes as soon as the Windows dialogue box comes up.
Does it in new projects and in a project I created and imported into just fine 2 days ago.
Have rebooted.
Running Windows 8.1 on Samsung Series 5 ultrabook Intel i5 - not too sure what else to say about other settings:
I did have a problem the other day when Windows was crashing when browing a large folder of largish images and video clips but it went away when I put images and videos in separate folders.

Thanks for reply.
Point taken but I've been using it for over a year for simple edits (5 min films) in PPCC just fine. Can't even do what I could do the other night now.
Simple folder with a few jpegs and movies in it. In fact it just crashes before I even got to another folder.

Premiere Pro CS5 crash when adjusting audio gain

Premiere Pro CS5 crash when adjusting audio gain
The same on another workstations.
Have any idea?

Hi Dennis,
I just had a go and can reproduce the problem straight away too.
Created a new project then a new XDCAM EX 1080p25 sequence. Imported a short Sony PMW-350 clip. Dragging it straight to the timeline and then setting audio gain is OK (Source channel mapping preferences set to mono).
However, if I Modify - Audio Channels and then set track format as stereo or mono as stereo and then drag the clip to the timeline and right click - gain, Premiere crashes about 1/2 to 1 second after the audio gain dialogue box appears. Error log below if it's useful.
Asus Rampage III extreme
Intel i7 980x @ 3.33GHz
24Gb ram
Windows 7 64 bit
Using onboard sound - Realtek HD 6.0.1.6037
Incidentally, I tried with both the default Windows 7 audio drivers and then the Realtek HD drivers installed (I'd previously forgotten to install the Realtek driver when I built the PC)
Log Name:      Application
Source:        Application Error
Date:          12/08/2010 14:28:51
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 5.0.1.0, time stamp: 0x4bf119d2
Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0
Exception code: 0xc0000005
Fault offset: 0x000000000001dfcd
Faulting process id: 0x16ec
Faulting application start time: 0x01cb3a21ad8357e4
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba 83fe554\MSVCR90.dll
Report Id: 8b5dda37-a615-11df-8de4-20cf3011131b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-08-12T13:28:51.000000000Z" />
    <EventRecordID>2401</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>5.0.1.0</Data>
    <Data>4bf119d2</Data>
    <Data>MSVCR90.dll</Data>
    <Data>9.0.30729.4926</Data>
    <Data>4a1750b0</Data>
    <Data>c0000005</Data>
    <Data>000000000001dfcd</Data>
    <Data>16ec</Data>
    <Data>01cb3a21ad8357e4</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e 1a05ba83fe554\MSVCR90.dll</Data>
    <Data>8b5dda37-a615-11df-8de4-20cf3011131b</Data>
</EventData>
</Event>

Premiere Pro CC crashes when editing audio- any solutions?

Adobe Premiere Pro CC crashes nearly every time I try to edit audio, keyframe it in certain spots, etc, etc, with the error message that there has been an "unexpected problem" and the program must "force quit." Sometimes my work is saved, sometimes it isn't. And then I have to re-name my saved file, so I often end up with upwards of 15 different project files because I cannot edit audio without this program crashing. I see I'm not the only one--what is Adobe doing to fix this bug-riddled program? It's impossible to get anything done!
I'm using this program on a MAC, 6-Core Intel Xeon Processor. MAC OS X Lion 10.7.5.
I'm ready to lose my mind.

I am having a very similar experience.....I have been working in Adobe Premiere Pro for well over 8 years and have always had issues with crashes when working with audio files, keyframing, transition placement, trimming and so on. I have had nightmares with some projects that I am having crashes every change I do and it seems once you get an issue with a project it only gets worst. I have worked on a number of different systems in regards to hardware and get the same issues, OS has been Windows 7 64bit for number of years. I would have expected Adobe to have been able to smooth this out by now but it just keeps rearing its ugly head when I`m on a deadline crunch.
I try to never work with Mp3s and always request wav but it doesn't seem to matter in the long run.
Just wanted to let you know you are not the only one and I am having a serous issue with this problem once again!
Please help Adobe....audio is an issue with Premiere Pro for a lot of us....thanks!

Premiere Pro keeps crashing when using overwrite (.) shortcut in Source Monitor

When editing a clip in the source monitor and then using the (.) key to overwrite the clip onto my timeline Premiere Pro keeps crashing. If I select the Timeline window and then press the (.) key it works fine, but if the Source Monitor is highlighted and I press (.) it crashes every time and shows these windows:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/mightykilt/shared/
adobe/Mediacore/Backened/Make/Mac/../../Src/
Sequence/LinkContainer.cpp-184]
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Adobe Premiere Pro
Sorry, a serious error has occured that requires
Adobe Premiere Pro to shut down. We will attempt to
save your current project.
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I've tried to update my system (I have the Production Premium Suite), but it came up with this:
Adobe Bridge CS6 5.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.5 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Prelude CS6 1.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Photoshop 13.0.5
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 8.1(CS6)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 26.0.0 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.0.4)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe SpeedGrade CS6 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe After Effects CS6 11.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Fireworks CS6 update to improve Mac 10.8 platform compatibility and resolve usability bugs.
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Audition CS6
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Premiere Pro CS6 6.0.2 Update
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I'm using a MacBookPro 15", OS X 10.8.4 and editing footage filmed at 24fps 1920x1080 on my Canon 550D/T2i. All .MOV files.
I purchased my software from iSoftware.co.uk. I'm worried that could be the problem.
Any help would be hugely appreciated. Thank you.
Sam

A crash with a very similar error message was fixed in the new CC release. The bug report in that case involved creating a multi-cam sequence, so it might not be directly related.
If you have a chance to download the CC trial, we'd be interested to know whether the crash remains in the new version.

Premiere Pro CS5 crashes when clock wipe transition is applied

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I applied a transition "CLOCK WIPE" and when i change any parameter within the transistion then Premiere Pro CS5 crashes.
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Adobe Feature Request/Bug Report Form

Premiere Pro CS5 crashing when exporting (only certain file types)

Hi
I have found that when I try and export media in Premiere Pro CS5, it often crashes during the export. It says
It's only certain file types. For instance, Vimeo HD seems okay but Vimeo SD always crashes mid-export. MPEG is okay too, but MPEG2-DVD always crashes.
Sometimes it says this: "Error Compiling Movie - Unknown Error" but doesn't throw me out of Premiere altogether.
Other times it crashes altogether and Windows gives me this error message: "Display driver NVIDIA Windows Kernel Mode Driver, Version 258.96 stopped responding and has successfully recovered". Premiere Pro then stops responding so I have to re-open it and start exporting again.
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Nick
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Some drivers do not work well in some systems... so go to nVidia and try a different (usually newer) driver for your card
These notes are for Encore, but they MAY also work in Premiere
Long File Names or odd characters Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0

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I have a 2.4GHz Intel Core 2 Duo Macbook Pro on OS X (10.5.6) with 4GB of memory, GeForce 8600M graphics card, and 200GB hard drive. I've read about a of of the crashes on here but didn't really see anything similar to my situation. Any ideas? I spent a lot on Premiere Pro and am not willing to give up on it quite yet.
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17 Mbps is still at the high end, but IMHO they should ultimately work.
Very often with AVCHD, you have to play a clip until it freezes, then wait. If you monitor CPU usage during the waiting time, you'll see that it is quite active. The process using the CPU is the ImporterProcessServer, which has to do some kind of magical stuff to the AVCHD clips in order for them to play and scrub in Pr. Once the IPS is done, you should be able to scrub and play the clip just fine.
Usually you only have to do this once per clip, but sometimes more. Sometimes the work that the IPS does carries over between Pr sessions, and sometimes it doesn't.
Smaller frame sizes and lower bit rates in AVCHD video helps make the editing experience in Pr much better.
My hope is that the upcoming 4.1 update will address some of these AVCHD issues.
-Jeff

Premiere Pro CC crashes when browsing/importing video files.

I've got a trial version of Premiere Pro CC installed today, running on a late 2012 iMac.
No problems during splash screen or project startup, but when I try browsing for a video file in the import box or attempt to drag and drop files from my local disk, a Premiere prompt says a fatal error has occured and shuts down. I haven't experienced this problem on other PCs/Macs.
The files I've tried all run smoothly when opened by VLC or QuickTime. Extensions tried so far: .avi, .mkv, .3ggp.
NVIDIA GeForce GTX 680MX 2048 MB
3,2 GHz Intel Core i5
8 GB 1600 MHz DDR3
OS X 10.8.5 (12F45)
If there are codec issues, trial version limitations or these types of files are not supported I would hope PP would say so instead of crashing abruptly?
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Premiere does not have trial limitations.
If vlc plays the files is no garantee Premiere will.
Premiere does not support mkv.
Premiere only supports dv-avi and 3gp.

Premiere Pro CS6 Crashes When Dragging

Trying to edit in PP CS6 and keep getting this error every time I drag files.
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
This happens every time I try to drag any footage. Regardless of files or locations.
I'm working (at least trying to) on a Mac Pro (Mid 2012) running OS X Yosemite 10.10.1.
Processor- 3.2GHz Quad-Core Intel Xeon
Memory- 16GB 1066 MHz DDR3 ECC
Graphics- ATI Radeon HD 5770 1024MB
The Adobe applications manager says everything is up-to-date and I've tried everything I can think of.
Restarting computer.
Testing different video files in the project (happens with all)
Moving files to a different drive
Creating a new project on a different drive
Opening old project with footage that worked before.
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Hi, did you get anywhere with this? I am having a similar issue in Premiere Pro CC 2014.
The issue is as follows:
If I try to drag a clip, sequence, effect or transition ANYWHERE within the program, it will crash - with the serious error message. In order to 'reset' this, I HAVE to restart my machine. Once I have done so, I can continue editing as normal for a while (up to an hour, or so) but eventually, it WILL crash again.
The crash ONLY happens when drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
The crash happens after I have clicked, as soon as I start to move my mouse.
I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. The footage plays fine.
I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed.
My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
I have tested this with projects and footage on an external drive, same issue.
I have been using the system on Mavericks and had no problems. I'm guessing it was either the update to Yosemite (I have reinstalled from scratch numerous times to rule out any errors during installation), OR a recent change to Premiere.
Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects. Again, until the machine is restarted.
Any ideas?
Thanks!!

Premiere Pro CC 2014 - Black flickering lines during playback and when exporting video

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I shot a music video using my friends camera and all the shots were absolutely fine, I dropped them into Premiere and started editing the video together.
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Could this be something that I have set up wrong?
CPU/GPU related?
Thanks,
Jordan

Hi there,
thanks for the reply!
GRAPHICS = NVIDIA GeForce GT 750M 2048 MB
I tried that but it didn't work unfortunately, Mine was already set to the one you said, I tried the other but no change

Premiere Pro CC crashes when trying to Export Media

I really hope someone can help me with this.
I bought a brand new Dell XPS 15 because I will be studying multimedia production next year. Next week I'm registering for the art school and I'll be able to buy a CC student license. I installed the Creative Cloud Trial Version because I couldn't wait to check out the new features in Photoshop and Premiere Pro. However after working on a Premiere Pro project for several hours, the program crashed when trying the Export>Media function.
As soon as I hit Export>Media in every project I make in Premiere Pro, the following dialog box pops up: "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.". I'm not able to export my project, not even by using the keyboard shortcut Ctrl+M.
I already tried reinstalling Creative Cloud, without any luck. Any idea what could be causing this? I really need this fixed before school starts, so help is much appreciated.
Here are my system specs:
- Intel Core i7-4712HQ processor
- 16GB DDR3L RAM
- Nvidia GeForce GT750M 2GB
- 500GB SSD
Thanks to everyone willing to take a look at my problem.

Hi John,
Thanks for your response. I checked all those links but I'm afraid none of those solves my problem. My GPU drivers are up to date and changing BIOS settings to fixed to disable Nvidia Optimus doesn't work as well.
I checked Windows Event Viewer and the error shows as following:
EventData
Adobe Premiere Pro.exe
8.0.0.169
536f4f89
MSVCR110.dll
11.0.51106.1
5098826e
c0000409
00000000000740c4
21b4
01cf994108252059
C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
C:\Windows\SYSTEM32\MSVCR110.dll
a2ad4021-0534-11e4-8260-e82aea8638f9

Adobe Premiere Pro CS6 crashing when making edits

I everyone. I migrated to Adobe Premiere Pro CS6 (I need to finish a couple of project before I can update the computer to CC and Mac OS 10.8.) and it's been crashing right from the begining. It's a random crash but my impression that it becomes more probable as the projects grow.
It happens whenever I'm editing and I press the shortcut for "overwrite" or "insert". (It also happens when I press the icon or move the clip to the timeline)
The screen message I get is this one:
The log message that I get afterwards goes as follows:
On previous days, I've been able to keep working just by deleting the Media database preview files from Premiere but it's not working anymore.
I'm working with XMF files shot with a Canon C300 synced using premiere to sound files (.wav). It only happens when I try to edit but it doesn't matter if I try to edit sound, sound and image or just image.
What it doesn't make sense is that it says something about "dynamic lynk" and, as far as I know, I'm not using dynamic link at all.
Thanks in advance for your time and wisdom
Jaime From Spain

Now, a few updates after a very long night (just in case it might help somebody)
Up until last night, I was saving my Premiere Projects in a Dropbox Folder inside my computer. It was a quick safe way of having a backup copy. Well, it seems that the crash is somehow related. Don't ask me why but once I moved the project file to a regular hard drive (actually a RAID0 where I keep my heavier files) the crashes have stopped.
This morning I went back to the dropbox idea with a new project and -Voilá!- after three hours of work, it crashed again. I moved the file to the RAID disk and no more crashes. My guess is that it is somehow related to the auto-save files that premiere keeps saving. Once it reaches a certain amount (around 20 in my experience) dropbox and Premiere start to do something weird and they crash the software... (It might be related to the software dropbox uses to keep your folders updated and keep backup versions of everything)
I'll run a few tests next week trying to keep the Auto-save files out of dropbox and just the regular files there to see what happens.
Best regards
Jaime

Premiere Pro CS3 crashes when exporting to Encore CS3

"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
That is the error message. I am editing an AVCHD project in which I already converted as an .mpg prior to importing into Premiere (since CS3 does not import AVCHD natively). This is the first time I am doing this workflow, as a client has given me AVCHD files to work with. The project RT is 1 hr 2 min. I need to create a DVD and Blu-ray of this project.
System Specs
~Processor: AMD Phenom 9600 Quad-Core Processor 2.30GHz
~RAM: 4.00 GB
~OS: Windows Vista 32-bit
~Have the most recent updates for all CS3 programs
I tried:
Exporting to Encore
~Tried various settings for DVD. NTSC Progressive Widescreen High Quality, Medium, etc.
~Tried the preset for exporting Blu-ray to Encore.
~Created a new sequence with about 7 min of the project to see if it was a corrupt file; same results.
Using Adobe Media Encoder
~Used various presets and custom settings with the same result [error message; Premiere "stops working" and then crashes]
~Created a new sequence with about 7 min of the project to see if it was a corrupt file; same results.
I observed the Windows Task Manager when Premiere is opened and then when it crashes. The RAM is at 1.12GB before the project is opened, goes up to 2.17GB when it is opened, and remains about the same when it crashes. The CPU Usage is about 4-10% before the project is opened, spikes dramatically (+/- 10-80%) when Premiere is opened as well when it crashes.
I appreciate any and all help. Thank you to everybody in advance who will contribute a solution to my problem!

More information needed for someone to help... click these links and provide the requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406
Does this happen will ALL types of video?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
Are you running CS3 in compatibility mode?
PPro before CS5 NEEDS to be run in compatibility mode with Windows 7, which means right click the program icon and select WinXP compatibility mode from the popup
http://windows.microsoft.com/en-us/windows7/help/compatibility
OR
If you have Win7 64bit PRO or higher, try Microsoft's Virtual XP
This is only ONE example of using Virtual XP http://forums.adobe.com/thread/702693
-And a Tutorial http://windowssecrets.com/newsletter/using-windows-7s-xp-mode-step-by-step/
What is your EXACT brand/model graphics adapter and driver number?
Example... I have an nVidia GTX285 with driver 296.10

Premiere Pro CC crashes when trimming (often during playback)

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