Premiere Pro CC keeps crashing
we recently updated to CC from CS6. In CS6 we had no problem editing. Now however we have editors constantly having premiere stop working and hanging. There really is no rhyme or reason to the crashing. They can be importing files, they can be exporting files, or just working on the timeline and out of the clear blue their screen goes light and adobe premiere has stopped working message adorns their screen. the machines that we are using are...
1) Dell Precision t5500 with Xeon x5660 processor, 12 gb ram, Nvidia Quadro 4000 video card and windows 7 pro x64
2) Dell Optiplex 990 with core I-7 2600 processor, 8 gig ram, Nvidia Quadro 600 video card and win 7 pro x64
Both machines are running PP version 7.2.1
Received this from the precision in event viewer (among other errors)
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 7.2.1.4
P3: 52aed7f3
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution:
and this was one of the latest fr5om the optiplex event viewer
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.0.46, time stamp: 0x52a2f9ee
Faulting module name: nvoglv64.DLL, version: 9.18.13.3165, time stamp: 0x52676a7c
Exception code: 0xc000041d
Fault offset: 0x0000000000a7e3ba
Faulting process id: 0x178
Faulting application start time: 0x01cf117b8adf8d04
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\nvoglv64.DLL
Report Id: fa091b79-7d79-11e3-a966-1803733de512
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.0.46, time stamp: 0x52a2f9ee
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
Exception code: 0x40000015
Fault offset: 0x00000000000760d9
Faulting process id: 0xdbc
Faulting application start time: 0x01cf117592ff2357
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\MSVCR100.dll
Report Id: 5a6d2895-7d6d-11e3-8a53-1803733de512
This is effecting us from getting our product on the air. Any help or suggestions would be greatly appreciated
Hi wolf10851,
Thanks for posting on Adobe forums.
It seems that the issue is with Nvidia drivers.
Please update drivers from for http://www.nvidia.com/download/driverResults.aspx/71895/en-us
Thanks,
Sandeep
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