Premiere Pro CS6 opening slow when connected to slow network.

I recently setup a user with his computer running behind a VPN router so that he could work from home. The VPN router is used to give him access to local resources.
A strange thing started to happen with Premiere where it would be very slow to open. Either it hangs on the splash screen for a few seconds to a few minutes or the splash screen loads normally but when the program opens, it is just white for a few minutes until it finally opens. If I try to click on the program Windows tells me that the program is not responding. Being that the premiere was working fine before putting the PC behind the VPN router, I feel like it had to be a network thing. I had the user momentarily unplug the Ethernet cable from the router and Premiere loaded up quick like it normally does. So when Premiere opens, it must be trying to access some local resources.
The problem is I cannot figure out what that is. I went through all of the preferences and nothing is set to use a network resource. Media cache is set to us a local SSD. What else could Premeire be trying to access to launch?

Premiere communicates with Adobe as it opens. I'm assuming it is verifying that you have an active account/aren't pirating the software. On my computer the maximum bandwidth usage is 1Mbps (that's bit not byte), so unless your VPN is incredibly slow, this probably isn't the issue. Maybe there's some firewall interaction that is limiting Premiere's ability to talk to Adobe as it launches?

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