Premiere Pro CS6 "startup error" because of no "capable video play module."

Hi,
I need to edit some native 3D video and burn a Blu-ray of it, but cannot run a trial version of Premiere Pro CS6 on a brand new HP DV7-6b78us laptop because I get a prompt that says "Adobe Premiere Pro could not find any capable video play module.  Please update your video display drivers and start again."  However the video drivers for the Radeon video card are the most current according to HP (and Radeon).  So is there anything I can do or is this laptop unable to run Premiere Pro CS6?   Or is there a previous version of Premiere Pro that might work instead?  Thanks.
Rob

Does your laptop meet Adobe's MINimum http://www.adobe.com/products/premiere/tech-specs.html requirements?
Also... the "real world" requirements are likely well beyond your laptop http://forums.adobe.com/thread/810750
More about Requirements http://forums.adobe.com/thread/618058
Disk Configurations http://forums.adobe.com/thread/878419

Similar Messages

  • Premiere CC/Nvidia Card - could not find any capable video play modules

    I just purchased a new Toshiba x75 Qosmio  laptop with an Intel HD Graphics 4600 and Nvidia 770M graphics card.
    Specs:
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    Intel i7-4700MQ 2.4Ghz
    16GB Ram
    2 500GB @ SATA 7200RPM
    I have CS5 and wanted to use Premiere CC. Downloaded PPCC from Cloud and opened a few projects made on CS5 a couple time s. Had to add card to notebook for the better faster CUDA card to be recognized and all was fine. a few restarts later I recieved an error "Could not find any capable video play modules" and haven't been able to open PPCC since. It stops on Vignette.aex.
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    I've tried:
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    Uninstalled and installed Nvidia 770M driver several times. updated 770M driver several times.
    changed "use as Administrator"
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    >Intel HD Graphics 4600 and Nvidia 770M
    Dual video problems
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Error during start up of Premiere Pro CS6.  "... could not find any capable video play modules..."

    During start up of Adobe Premiere Pro CS6, I get the following error message.  "Adobe Premiere Pro could not find any capable video play modules.  Please update your video display drivers and start again."  This does not occur on After Effects, and the program runs successfully.  Premiere Pro will not open, and in the start up window the last thing the status line states before the error message occurs is: "Loading ImporterQuikTime.prm"
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    I have also gone in to BIOS after installing the GPU and disabled internal graphics, but that did not help either.  Not sure what to do next.  Any suggestions?
    Thank you,
    Rhoadman

    Thank you everyone for the replies.  Although I don't have a laptop, the following seems to work. 
    Solution 1  
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    Many thanks for the replies.

  • Updated to Premiere CC 2014 - Now getting Startup Error - Could not find any capable video play modules

    I have a late 2013 MacBook Pro Retina with NVIDIA GeForce GT 750M 2048 MB.
    Ever since the Premiere CC 2014 update, on launch, I get this error right after it shows "ExporterQuickTimeHost.bundle" loading (I tried removing this, but it still did it, so I don't think it has anything to do with the QuickTime plugin):
    Adobe Premiere Pro Startup  Error
    Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.
    I never got this in the CC version. I have the latest CUDA driver: version 6.0.46  &  GPU Driver: version 8.26.21 310.40.35f08
    The computer is unusable for about 4-5 mins after this happens until it all clears up. This whole process takes up 7-8 mins!
    This same thing also happens with Prelude CC 2014.
    If anyone knows what's going on I would be very grateful.
    Thanks, Maz

    I found a solution that worked for me. Seems to be a permissions problem. Here's the solution I found (found it here: CC 2014 startup issues : Adobe Premiere Pro):
    In the finder menu click and hold on the GO menu. Hold the option button and the User library will show up. Click the User Library.
    In that folder go to preferences and find the adobe folder.
    Right click on adobe folder and click get info.
    In the Sharing & Permissions section there should be three names.
    All should say Read & Write next to them.
    Unlock the lock, switch them all to read and write.
    Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.
    Then lock the lock again.
    Now go to your OS Hardrive and click on Users, your user name, Documents.
    Find the adobe folder there.
    Right click on adobe folder and click get info.
    In the Sharing & Permissions section there should be three names.
    All should say Read & Write next to them.
    Unlock the lock, switch them all to read and write.
    Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.
    The lock the lock again.
    Wait 1 minute. Then launch Premiere.
    This fixed it for me.

  • Premiere CS6 - launch error: capable video play modules

    Premier Pro cs6 -Win7 -Dell xps8300- nividia 540 video card 3gig video memory. Purchased Subscription. Download complete. When program launches get error message :" Adobe Premier Pro could not find any capable video play modules. Please update your video display drivers and start again. Have updated video card driver, no update available for 3yr old samsung display. Computer had no problem running Premiere CS5. Please Help! 

    For others encountering this issue...
    See this document and try the solutions that it proposes:
    http://bit.ly/Mur4jo
    Error: "Premiere Pro could not find any capable video play modules"

  • Error "Premiere Pro could not find any capable video play modules" on Mac Book Pro with Intel Iris Pro 1536 MB Graphics

    Hola: Después de haber estado leyendo bastante acerca del error
    Adobe Premiere Pro no pudo encontrar ningún módulo capaz de reproducir vídeo. Actualice los controladores de visualización de vídeo y vuelva a empezar.
    No he encontrado ayuda sobre cómo solucionar este problema en un ordenador Mac Book Pro dotado de tarjeta gráfica Intel Iris Pro 1536 MB.
    ¿Podría alguien ayudarme a solucionarlo?
    Muchas gracias.
    Hello: After having reading a lot about this error:
    Premiere Pro could not find any capable video play modules
    I haven't found any help about how to solve this problem on a Mac Book Pro computer with an Intel Iris Pro 1536 MB graphic card.
    Can anybody help me to solve it?
    Thank you very much.

    Dual video problems - Do you have dual graphics adapters?
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
    -Mac Utility for dual adapters http://forums.adobe.com/thread/1017891?tstart=0

  • Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

    I have administrator rights to the computer. The drivers are up to date. But I am still getting the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again"  when opening Premier Pro CS5.5. This appears to have happed after I upgraded to Mac OS 10.10.2.
    Anyone?
    Thanks

    Hi Stan.
    I had the same problem as you did though I am using Adobe CC.  I saw nobody replied to you so perhaps my eventual success on my later version may have applications to the error on your version. 
    Anyhow, I did all the suggestions found here (Error "Premiere Pro could not find any capable video play modules" | Startup )  first and updated my NVidea card to no avail.  Eventually what did the trick was this...
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    So short of it is this - if you've updated your drivers, perhaps what you could try uninstalling and reinstalling Premiere.
    Let me know if this works.
    Cheers and good luck

  • Premiere Pro CC stalls at - ImporterQuickTime.prm - "Unable to find any capable video play modules"

    Premiere Pro CC stalls at 'ImporterQuickTime.prm', then it crashes with an error message "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." I've tried the solutions on the support page and several I found on the internet. I tried completely uninstalling Quicktime as well and reloaded it. It still crashes. I have my original CS6 on my computer as well and it doesn't crash. Any great ideas?
    Thanks
    Robert

    Hello John,
    I mentioned at the start of this string that when opening   the program it would always stall at ImporterQuicktime.prm, as though it were searching for the plug-in, and then It crashes and displays the error message " Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."
    I followed a hunch and located ImporterQuickTime.prm.
    C:\Program Files\Adobe\Adobe Premiere Pro CC\Plug-ins\Common\ImporterQuickTime.prm
    I found that if I right click ImporterQuickTime.prm and use the open command it will open Premiere Pro CC. However, since I jumped straight to this plug-in it seems that not all of the other plug-ins had loaded.  I was still able to open a project file and run it.
    Somehow this corrected the original problem. After closing out Premiere Pro CC, I restarted it normally from the desktop and voila!,  it opened without a hitch.
    I'm clueless as to why this worked, but it did. Hopefully this will be a useful solution for others.
    I still have to take Premiere Pro out for a test spin to be sure there aren't any other bugs, but that will be tomorrow.
    Thanks again for your help.
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  • Mac OSX, Startup Error with CC 2014 (CC works): Couldn't find any capable video play modules

    I'm getting this on two different machines running different OSX versions with different graphics cards:
    Adobe Premiere Pro Startup Error
    Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.
    My computers are:
    iMAC / OS X 10.9.5 / AMD Radeon HD 6970M 2048 MB
    MacBook Pro / OS X 10.10 / AMD Radeon HD 6750M 1024MB
    Was in a chat with an Adobe tech person and they even remotely got on my computer and changed permissions on two Adobe folders and sub folders and it still didn't work. Adobe Premiere CC seems to work. But clients are all using CC 2004.

    Hi ufoclub,
    Try this:
    Go to the following locations:
    Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
    Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
    Location 3: Documents > Adobe 
    In all the locations, rename the 'Adobe' folders to 'OldAdobe'
    Launch Premiere, accept the License Agreement and see if it works.
    Note: You will lose your customized workspaces and keyboard shortcuts.
    Thanks,
    Rameez

  • "Adobe Premiere pro could not find any capable video play modules"!!!

    premiere pro cs6  tells me thatit "could not find any capable video play modules" and tells me to update my video display drivers(they are of the latest version - I checked)-. I have AMD RADEON HD 6750 with 1GB dedicated RAM. What do I have to do to make premiere pro cs6 work?

    http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

  • "could not find any capable video play modules" on Premiere Pro CC 2014

    Hello
    I am just recently subscribed to Creative Cloud.
    After I download Premiere Pro CC, I got a start-up error "could not find any capable video play modules" while there is no problem with After Effect CC and SpeedGrade CC
    For the first few time, I did successfully launch Premiere Pro CC by launching SpeedGrade first
    However it doesn’t work now. In the meantime, Photoshop CC, Lightroom CC also work fine.
    My situation is very similar to https://forums.adobe.com/thread/1420782
    The start-up error pops-up when the launching process is stuck at “ImporterQuickTime.prm”
    I am really disappointed as I finally joined CC for Premium Pro but it fails to launch.
    I have spent days searching on Google for solution, of course I did see the Adobe FAQ at https://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html but none of them works to me.
    So far I have tried
    erasing the Temp files of my PC
    updating my graphic card’s driver to the latest version,
    reinstalling Premiere Pro CC
    But it is still not working at all.
    Here’s the spec of my PC:
    Motherboard: AsRock Extreme4 970
    CPU: AMD Phenom II X6 1090T
    Graphic Card: MSI N670GTX Power Edition (nVIDIA GTX 670)
    RAM: 12GB DDR3
    OS: Windows 7 64bit Home Premium
    Interestingly, Premiere Pro CC works without any error on my Acer V5-571G laptop with Win8.1 64 bit.
    But the performance is unacceptably low during editing so I’m still hoping to use Premiere Pro on my desktop instead.
    Can anyone help me.?

    http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    What is the screen size, in pixels x pixels of your laptop?
    Did you read the computer requirements before trying to run PPro?

  • Premiere Pro cc 2014 not find any capable video play modules

    French version :
    bonjour j'ai installer première pro cc 2014 avec les dernières mise à jour en date je ne parviens pas à le démarrer j'ai essayer toute les solution en commencant par desinstaller propement les drivers de ma carte graphique avec l'outil de netoyage fournit par amd, réinstaller première pro cc 2014, j'ai même vérifier la configuration du bios. rien n'y fait j'ai toujours cette erreur "Premiere Pro could not find any capable video play modules"
    carte graphique: sapphire radeon hd 6950
    carte mère : asus p5ql pro
    English version :
    hello I install premiere pro cc 2014 with the latest update in time I can not start I tried all the solution starting with propement uninstall the drivers for my graphics card with the tool cleaning provided by amd reinstall premiere pro cc 2014, I even checked the bios configuration. nothing happens I always have this error "Premiere Pro could not find Any video can play modules"
    graphics card: sapphire radeon hd 6950
    Motherboard: Asus P5QL pro
    report error :
    Nom du journal :Application
    Source :       Windows Error Reporting
    Date :         13/11/2014 10:02:21
    ID de l’événement :1001
    Catégorie de la tâche :Aucun
    Niveau :       Information
    Mots clés :    Classique
    Utilisateur :  N/A
    Ordinateur :   Mixta
    Description :
    Récipient d’erreurs 85962806217, type 4
    Nom d’événement : APPCRASH
    Réponse : Non disponible
    ID de CAB : 0
    Signature du problème :
    P1 : Adobe Premiere Pro.exe
    P2 : 8.1.0.81
    P3 : 5426694c
    P4 : dvaui.dll
    P5 : 8.1.0.81
    P6 : 54263f06
    P7 : c0000005
    P8 : 0000000000187a68
    P9 :
    P10 :
    Fichiers joints :
    C:\Users\Mixta971\AppData\Local\Temp\WER28FC.tmp.WERInternalMetadata.xml
    Ces fichiers sont peut-être disponibles ici :
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_a9de66cfad22891274ed6b2ad373c3cc8e66213_fea0d0c4_18cc8331
    Symbole d’analyse :
    Nouvelle recherche de la solution : 0
    ID de rapport : b8897a65-6b13-11e4-be97-90e6ba56758e
    Statut du rapport : 0
    Récipient avec hachage : 0556574ab858e5348b9b17772269773f
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-11-13T09:02:21.000000000Z" />
        <EventRecordID>35631</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Mixta</Computer>
        <Security />
      </System>
      <EventData>
        <Data>85962806217</Data>
        <Data>4</Data>
        <Data>APPCRASH</Data>
        <Data>Non disponible</Data>
        <Data>0</Data>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>8.1.0.81</Data>
        <Data>5426694c</Data>
        <Data>dvaui.dll</Data>
        <Data>8.1.0.81</Data>
        <Data>54263f06</Data>
        <Data>c0000005</Data>
        <Data>0000000000187a68</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Users\Mixta971\AppData\Local\Temp\WER28FC.tmp.WERInternalMetadata.xml</Data>
        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_a9de66cfad22891274ed6b2ad373c3cc8e66213_fea0d0c4_18cc8331</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>b8897a65-6b13-11e4-be97-90e6ba56758e</Data>
        <Data>0</Data>
        <Data>0556574ab858e5348b9b17772269773f</Data>
      </EventData>

    Hi Delarey,
    Please go to the following location and rename the folder to old_folder name
    User/user  library/Application Support and rename Adobe folder
    User/user library/Preferences and rename the Adobe folder
    Then go to Documents folder and Go to Adobe/Premiere pro/8.0 and rename 8.0 folder
    Make sure that you are in user library if you are not sure check the link below.
    Access hidden user library files | Mac OS 10.7 and later
    Regards,
    Vinay

  • After having to reinstall my drive with applications I get a message with Premiere Pro CS5 that it can't find any "capable video play modules" and asks me to "update" my "video display modules". How do I do this? I am using a mid-2010 iMac 27" with 10.7.3

    After having to re-install my start-up drive recently I am getting a message with Adobe Premiere Pro CS5 that it can't find any "capable video play modules" and asks me to "update" my "video display modules". I am using a mid-2010 iMac 27" with OSX 10.7.3. How do I do this?

    Premiere is an Adobe application and is supported in their forums.
    Good luck.
    x

  • Premiere cc 2014 crash with message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."

    I updated to Premiere Pro CC 2014, all the other Adobe CC 2014 software works great, but Premiere doesnt even load. The starting page (frame) comes up - my whole computer slows down and after a minute or two it crashes completely and comes up with the message :  "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."
    I'm running a macbook Pro 15" (2014) with 16GB RAM and 760GB SSD.
    PLEASE HELP!

    Hi Delarey,
    Please go to the following location and rename the folder to old_folder name
    User/user  library/Application Support and rename Adobe folder
    User/user library/Preferences and rename the Adobe folder
    Then go to Documents folder and Go to Adobe/Premiere pro/8.0 and rename 8.0 folder
    Make sure that you are in user library if you are not sure check the link below.
    Access hidden user library files | Mac OS 10.7 and later
    Regards,
    Vinay

  • I keep getting this message when I launch PP "Premiere Pro cannot find any capable video play modules"

    I keep getting this message when I launch PP "Premiere Pro cannot find any capable video play modules". I've read through a few threads and made the recommended changes but still no luck, it crashes everytime. I have a Mac Pro 2010 with a Nivdia Quadro FX 4800.

    Hello and thanks for the response. Yes, I've read that post and many others, I still get the same message when trying to open. I've realized there's no way to get tech support for any of the products I'm using. Is there another place hat can help me with this problem? I really wanted to try PP but looks like I won't be able to.
    Thanks

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