Premire Pro CC 2014 and Media Encoder Crash During Launch

Premire Pro and Media Encoder crash during startup and are unusable. I am using Windows 7 Ultimate and already tried reinstalling Adobe Creative Cloud from scratch and it's still happening. I also tried following Adobes KB articles directions to rename the Adobe folder in my documents and appdata to no avail. When I try to launch either application, I get a generic windows crash message "Adobe Premire Pro CC 2014.0 has stopped working" and when I click problem details, it lists this:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Adobe Premiere Pro.exe
  Application Version: 8.0.0.169
  Application Timestamp: 536f4f89
  Fault Module Name: ImageRenderer.dll
  Fault Module Version: 8.0.0.169
  Fault Module Timestamp: 536f2c18
  Exception Code: c000001d
  Exception Offset: 00000000001f5382
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
  Additional Information 1: 0b2d
  Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350
  Additional Information 3: fa9f
  Additional Information 4: fa9f59f642d335ee71c6667e52000d39

I am having a similar problem.
Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
My timeline is 2K, 58 minutes in 23.976
Only effects applied are Lumetri LUTs - no third party.
I've exported as recently as a week ago without issue.
Running OSX 9.5 on an X99 board
3.75 GHz 8-core
64GB 2400 MHz RAM
EVGA Titan Black 6GB
Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
Thanks Adobe, for checking this out.

Similar Messages

  • Premiere Pro CC 2014 and Media Encoder CC 2014 Crashing constantly

    Running out of options and ideas...
    Symptom: Every time I work on any project in Premiere Pro CC 2014 or try to render out in Premiere Pro CC 2014 or Media Encoder CC 2014, the software crashes after 2-3 minutes of use/rendering when the GPU is enabled in Premiere/Media Encoder, or after 5-10 minutes of use/rendering in software only mode.  The crash is a software crash, Windows continues to run fine.
    I have tried all the standard list of steps that adobe reps post on threads like these - clearing media cache, software only on render, new project, etc.  https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
    Windows event is not that helpful to me:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00007ff5ecb4de40
    Faulting process id: 0x1dc8
    Faulting application start time: 0x01d04a503cd82df2
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: unknown
    Report Id: cacdfbab-b717-11e4-826d-8863dfc268bc
    Faulting package full name:
    Faulting package-relative application ID:
    I have wiped adobe off the machine and reinstalled - same problem.  I have tried projects that crash the machine on other machines and it works fine.
    The machine is new, clean install and runs everything else great - 3ds max, high res games, scientific computing - max memory use, etc.
    Spec:
    5K iMac running bootcamp and Windows 8.1
    Intel Core i7-4790K @ 4.0 GHz
    32 GB ram
    1TB SSD
    AMD Radeon R9 M295X 4GB GDDR5
    I have used this bootcamp/imac configuration for 5+ years on 3-4 machines and everything has always just worked great.  Guess it was my time for a problem, but I'm open to new ideas to try...
    Finally - I hope someone from Adobe reads this.  I have spent 2 nights on the phone with support.  The first night I got an over confident answer that it's a gpu driver issue, just go with software only (no luck - same crashes and different drivers aren't solving the problem).  Tonight I was hung up on "by accident" as the agent looked up my video card after waiting 15 minutes to talk to someone, only to be hung up on a second time while on hold after calling back and waiting 20 minutes (because I assume the Adobe call center closed). No message to say so, just hung up on. An overall very disappointing experience.
    Thanks in advance to anyone with ideas on things to try,
    Cheers!

    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

  • Premiere Pro CC 2014 and Media Encoder CC 2014 not completing encode.

    This is a project that I have been successfully encoding in short segments until now.  Now when encoding, session runs about 10-15 minutes and then ends without error messages. 
    Removing effects and changing to Mercury PB Engine SW did not help. 
    Also tried disabling metadata as suggested in another forum. 
    When CUDA used, logged as "Encoding failed."  When Mercury SW used, logged as "File Successfully Encoded" even though video file is only 6 KB with no content.
    Premiere Pro Build 8.1.0 (81)
    Media Encoder Build 8.1.0.122
    Windows 7 Professional
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    8 GB RAM
    NVIDIA GeForce GT 610 (9.18.13.3788)

    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
    I did find a work-around for the moment. If I open AME and FILE > OPEN, select my project and then the sequence I want, AND put it in Software render mode, it will work.
    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

  • Premiere and Media Encoder Crashing During Export of Quicktime Files

    Premiere CC and Media Encoder CC crashes when exporting Quicktime H.264 files. Sometimes the export will work, sometimes it crashes the app. After crashing, the app will freeze while loading "ExporterQuictimeHost.bundle" and requires a hard re-boot of the system to startup again.
    I have tried removing some Quicktime codecs from the Quicktime library folder, as suggested in other threads. This has not solved the problem.
    I am editing with Quicktime ProRes 4444 files.
    Any help on this would be greatly appreciated. Here's some system info:
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    OS X 10.9.4
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    36 GB Memory
    NVIDIA Quadro FX 4800 1536MB
    Blackmagic DeckLink HD Extreme
    Cuda Driver Version 6.5.14
    Creative Cloud CC 2014

    I'm having similar problems. I can't export anything now...either from Premiere or from Media Encoder. My sequence is ProRes HQ, I am exporting using sequence settings.
    It gets about 75% of the way through and bails with this error message:
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    Unknown error.
    That's really helpful. Addtionally, when I tried to export out of Media Encoder, I was greeted by an extremely loud bleating goat noise when it failed. Nice. I had a room full of clients. Thanks Adobe.
    I'm seriously doubting the claim of "Pro" at this point.
    This was not beta tested with a ****.

  • Upgraded to CC 2014 and Media Encoder doesn't work now.

    Using a mac with mavericks, all updated. Upgraded to Premiere Pro CC 2014 and Media Encoder CC 2014. But when I want to launch it... it won't open.
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    JUST FOR MAC USERS - Some 10.9.3 links
    -next link says After Effects, but check YOUR permissions !!!
    -http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0
    -Mac 10.9.3 and CS6 https://forums.adobe.com/thread/1480238

  • Premier Pro CC and Media Encoder crashing on long file export.

    Please forgive the length of this inquiry. But it is complicated and has a lot of variables.
    I have an hour long mixed format timeline both Red 3K footage and Black Magic ProRes 1080P footage that I want to make a DVD from and it takes forever and crashes half way through. I have tried doing it every way possible and the only way I was able to get even a partial export was using the "MPEG 2 DVD" export option in Premier CC. It goes fast at first telling me it will take about 2 hours but even though it starts quickly doing about 15 fps it slows down to less than 1 fps and finally just stops and crashes my Cuda Core enabled Macbook Pro Laptop.
    I really don't know who to ask about this since there are so many different variables. I never had a problem like this on my MBP with PP6 on a 4K timeline exporting to DVD or Blue Ray or to H-264 or Even Prores. But I wasn't mixing formats either. But on this project the first 20-30 minutes of footage goes through fine in a couple of hours but something seems to be bogging down the system on longer projects. My work around was to break the project up into multiple exports and combining them on the DVD timeline but I can't do this on every project. I thought maybe it was a corrupted clip somewhere in the timeline but when I broke the timeline up into several parts I had no problems.
    I did notice a dramatic variance in the time it took to export footage based on the sequence settings. A one minute timeline comprised Red 3K footage and ProRes 1080P footage Here are some sample export results:
    From a Red raw 3K timeline 2880x1620  with 1080P Prores footage upscaled 150%)
    to .m2v Mpeg 2 720x480 format    1:48 Minutes ***
    to .mov  Prores 422HQ  1080P                         22 Minutes
    to .mov H.264  1080P                    22 Minutes
    to .m2v Mpeg 2 1080P                                                22 Minutes
    From a 1080P timeline Prores footage at 100%  (Red footage downscaled to 67%)
    to .m2v Mpeg 2 720x480 format                         13 Minutes
    to .mov  Prores 422HQ 1080P                             13 Minutes
    to .mov H.264  1080P                                                             14 Minutes
    to .m2v Mpeg 2 1080P                                                            14 Minutes
    Since I am going to DVD,  I chose the fastest option  Red to m2v Mpeg 2 720x480 format which only took 1:48 per minute. Why? I have no idea. Maybe someone here knows the answer. But again these numbers are for a ONE MINUTE clip when I tried to convert the whole hour timeline to  the 720x480.m2v DVD File the Red timeline froze my computer after several hours even though I had set sleep mode to “Never” and turned the display off manually and I had to convert it in multiple chunks. In 20-30 minute chunks it did go fast about 1:48 per minute like the test indicated. But I would like to be able to convert the whole hour and not to have to try to stitch the clips together in my DVD authoring program.
    I don’t want to have to avoid using multiple formats on the same timeline or waste time transcoding everything to the same format.
    Can anyone give me any suggestions as to why the computer is crashing or bogging down in long exports and what timeline settings I should be using?
    I have plenty of room on my Scratch Disk and 8 Gig of RAM and according to my Activity Monitor during the export process  have about 800 Meg of System Memory during export but the CPU Usage is 98% and in my Activity Monitor I see under “Process Name” ImporterRedServer flashing up at the top of the list about every second during export.
    Why .720x480 mpeg DVD setting is so much faster than all the other export codecs?
    And if there are any other settings I can use to get higher speed exports in HD? 14x1 seems a little slow especially since every time it crashes I have to start over.

    Hi,
    Since a long time I did not encounter the crash of Media encoder with
    long file export.
    But I take care of a lot of details before the export :
    - clean up Media cache and Media Cache Files within PP CS6 and/or CC,
    - delete all render files with Preview Files,
    - rendering of sequences until the rendering is completed,
    - PP CS6 and/or Pp CC opened during export to AME and/or Encore CS6,
    I guessed to leave Adobe but this company remains the last with a
    serious authoring software (Encore CS 6).
    I tested :
    - Avid Media Composer, Final Cut Pro X, both are very good software but
    no really authoring software for these video editing softs.
    Th only way is to "flood" Adobe with "bug reports" and "wish forms"
    which are not very easy to use.
    And also to call the Adobe support day by day until they send they
    escalate the bug.
    Le 16/05/2014 16:51, alainmaiki a écrit :
    >
          Premier Pro CC and Media Encoder crashing on long file export.
    created by alainmaiki <https://forums.adobe.com/people/alainmaiki> in
    /Premiere Pro/ - View the full discussion
    <https://forums.adobe.com/message/6384665#6384665>

  • Media Encoder Crash on Launch- ?

    Media Encoder crashes on launch. It's a brand new install on a MacPro 3.1 with a brand new MacOs10.8
    It runs through the list of plugins and resources that it loads with the Logo Screen but halts and crashes on loading CoreAudio...
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    In desperation I deleted it with the hope to re-install, but can't seem to find an option for the install through Cloud...
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    Stumbled across this at around 3am today while still troubleshooting. Sad to see no new replies yet. I'm having the same issues as well FireTrigger. (and, at a new job to boot, my employers are starting to wonder if I'm worth my salary at this point, haha!)
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    ATI Radeon 5870 1GB
    1TB WD internal (stock)
    3x 3TB seagate7200rpm internals.
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    I'll report back, and will edit this post with a URL to pastebin with some error reports. Would add now but had to run into the office for some meetings.
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  • Premiere Pro and Media Encoder crash while rendering H.264

    Very recently, a problem's popped up where Premiere Pro and Media Encoder (CC) will crash while rendering H.264.
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  • Premiere Pro CC 2014 and Medie Encoder CC 2014 problem

    Hello there,
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    I am having a similar problem.
    Premiere Pro CC 2014 suddenly decided to crash every time I export to either Adobe Media Encoder or within Premiere itself.
    The encode will usually go for 5-10 minutes before the programs either spits out a "serious error has occurred" window, or it just sits there frozen until I force quit.
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    My timeline is 2K, 58 minutes in 23.976
    Only effects applied are Lumetri LUTs - no third party.
    I've exported as recently as a week ago without issue.
    Running OSX 9.5 on an X99 board
    3.75 GHz 8-core
    64GB 2400 MHz RAM
    EVGA Titan Black 6GB
    Because I can get my renders out, I am not too concerned. Either there is something wonky with my timeline that screws with any graphics enabled rendering, or there is a bug that is have the same effect. I will try rendering on another of my edit bays that utilizes a GTX 580 that I KNOW works. The Titan is pretty new to my workflow.
    Thanks Adobe, for checking this out.

  • Premiere Pro / Media Encoder crash during encoding

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    1st attempt encoding through Media Encoder, pal widescreen with variable bit rate set to 6, 7 and 8 = everything froze, had to restart via button.
    2nd attempt encoding through Media Encoder = this time tried video only same settings just no audio = same error (Adobe Media Encoder cs6.0 has stopped working...)
    3rd attempt encoding through Premiere Pro, same settings with audio = same error message.
    4th attempt encoding through Media Encoder, pal wide preset as standard with no change = same error message.
    5th attempt encoding through Media Encoder, h264 preset for vimeo, 720p = same error message.
    6th attempt encoding through Media Encoder, AVI (Uncompressed) 720 x 480 preset. 1m40s in the dreaded blue screen appeared. "A problem has been detected and windows has been shut down to prevent damage to your computer. A clock interrupt was not received on a secondary processor within the allocated time interval. " Bla bla bla.
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  • Adobe Premiere and Media Encoder crash on Export

    Hi
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    Cheers

    Hi
    I Run Premiere CC and media encoder on a 2011 27in iMac with 12GB RAM. Until recently everything exported fine. But now when I either do an export from within Premiere or queue via Media Encoder it crashes halfway through. I've tried reinstalling both to no avail. Any idea to why this could be happening and how can I fix it? I'm running Yosemite.
    Cheers

  • Premiere CC and Media Encoder crashing new Mac Pro

    Since installing CC on my new Mac Pro (Late 2013) Premiere and Adobe Media Encoder have been continually crashing my system.
    At first, my comp would freeze and I'd have to hard restart, then it switched to rebooting on in's own. This would happen 10-20 times a day while editing.
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    64 GB 1867 MHz DDR3 ECC
    AMD FirePro D700 6144 MB
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    I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
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    Mac & nVidia Driver http://forums.adobe.com/thread/1075592
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    http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
    OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

  • Adobe Media Encoder Crashes when launched

    Hello, friends on the forum!
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