Preorder Problem

I pre-ordered a CD earlier today (Tenacious D - The Pick Of Destiny). When I went to check on the status of the pre-order, I was unable to find the tab to manage the pre-orders. As a result, I missed out on the perks of the pre-order (mainly Part 2 of the Time Goblin video). Any ideas on why this happened and how to prevent it in the future?

bump

Similar Messages

Preorder Problems

So recently I've been trying to place a preorder on Professor Layton vs. Phoenix Wright on the 3DS, which comes out at the end of next month, but for some reason it won't let me place a preorder on it or any other games coming out later on. Every time I do it a red bar at the top of the item screen appears and says "There was a problem adding your product to cart." Does anybody have any idea what's going on and how I can resolve this problem?

Hi Drezinator,
Have you tried to pre-order Professor Layton vs. Phoenix Wright: Ace Attorney today? I just added the pre-order to my BestBuy.com online cart to see if I could duplicate the same error message, but it seems to have worked correctly. If you continue to have problems pre-ordering the game online, then I would suggest logging out of BestBuy.com, clearing your internet history, closing your browser, opening a new browser, and logging back into BestBuy.com. Let me know if you still have issues.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Call of Duty Advanced Warfare Preorder problem.

I preordered my copy of Call of duty Advanced Warfare PS4 on Oct 26th at the Bestbuy store. I put $5 down on preorder and my purchase history showing order {Removed per forum guidelines.}. I just went to midnight launch and I was going to use $10 call of duty ghost trade in promotion coupon and coupon wouldn't work when they scanned it. They void the transaction and restart the transaction. I"m afraid that they cancelled my preorder because on my new receipt it's showing order {Removed per forum guidelines.} and they cancelled previous transaction to restart new transaction. Can you guys find out if I"m still eligible to receive my $10 reward certificate for preordering call of duty or can you give me $10 certificate on my bestbuy rewardzone account?

Hello sjc1279,
As long as both your initial pre-order deposit and My Best Buy membership information are reflected on your final sales receipt, then there's no need to worry! Remember that both base points and any applicable pre-order bonus certificates can take 15-20 days to post, so you won't necessarily see record of them right away. Pre-order bonus certificates also don't always appear as pending, and instead are simply available for use at the end of that timeframe.
If you still haven't seen record of your purchase at the end of that 15-20 day window, let us know and we'd be glad to look into the situation on your behalf at that time.
Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Problems with a preorder download

I had a preorder for the Stevie Nicks album, "24 karat Gold: Songs from the Vault", that downloaded yesterday. There are several problems with the download that I can't resolve. I was missing 2 songs that never downloaded, wouldn't download using a "check for purchases" from the store menu. I had to call support to have them resend the songs as neither of them were even marked as being available in iCloud. This has been fixed, now.
The other problems which I can't resolve for the life of me, & I have plenty of experience using iTunes, are the fact that the album downloaded in 2 different files. I have 5 songs in one listing, the remaining songs are in the second album listed in my library. When I was on the phone with support, I asked about this issue, the response was that the first 5 songs were downloaded when I did the preorder, but the indicated that when the remainder of the album downloaded yesterday, everything should have merged into a single file or album listing. They didn't. I have done a "get info"on everything, & can't see any difference in the tags. The second problem is the songs that downloaded yesterday, downloaded in duplicate. The duplicates are flagged as being in iCloud, while I have the second copy on my Mac. Granted this is an easy fix, just delete the duplicates, but I was curious to see if anyone has ever seen this happen. Store support said that these 2 problems are due to issues with the files that the record company provided iTunes, & they have no control over it. Sounds kind of lame, but whatever.
I'm hoping someone can offer some help as to how I can merge all songs into a single album listing.
Thanks

bump

Note 4 Preorder and BestBuy Problems

It was a terrible experience:
1. They were trying to do the upgrade then weren't able to add the plan, they had to call ATT and it took 45 mins.
2. The manager (Jeniffer at 75th and Main St Downers Grove) initially told me the was eligible for 2-year upgrade and then was trying to sell me the Next plan saying we didn't check thoroughly initially).
3. Once I went and wanted to preorder and the manager wouldn't just listen to me saying she had other customers causing a wait of over 1 hrs just to preorder.
4. The 50 for trading in a phone promo ended the same day. I was in store from 7-9 PM, she forgot to add it to my a/c and later was calling corporate.
5. They she said we'd have to do the whole process all over again, after one employee processed my trade-in she came and said my phone had a crack and that I SHOULD BUY A $30 PHONE FOR TRADING IN NOW !!
6. Finally, I asked her to cancel my upgrade, my they already activated my a/c???
7. My other phone was in-active and they didn't activate it. I went again on Sunday to reactivate it.
8. While returning the gift cards she only returned one gift card and said we made a mistake and I should come after two days because they have problem in the system and have mailed payments corporate....Now I need to go again just, my other gift card is zero balance now..my $50 is somewhere in your system glitch.
In summary I've wasted ~6hrs on this preorder due to incompetent staff. It was a very dissapointing experience. I'm elite member and was aiming for elite plus before thanksgiving, but not anymore...hope someone is listening

BestBuy won't do anything..my plans change automatically....lots of explaining and waiting with att/bestbuy representatives...
Plan Removed 10/18
ABSFT450RUM2M5KNW
This plan is $40.00 per month. Removal of this plan on 10/18 resulted in a credit for the days the plan was not active. The credit is offset by the days not eligible for the National Account Discount. 10/18 - 11/01
−$15.87
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You removed this plan on 10/18. You received a credit for the days you did not use this plan 10/18 - 11/01.
−$9.33
Mobile Share Value Smartphone 4G LTE w/ VVM
This plan is $40.00 per month. You removed this plan on 10/18. You received a credit for the days you did not use this plan 10/18 - 11/01.
−$18.67
Plan Added 10/18
Mobile Share Value Plan 1GB
This plan is $25.00 per month. Adding this plan on 10/18 resulted in the new plan rate being charged from 10/18 - 11/01. The qualifying National Account Discount is included in the Monthly Charges section.
$11.67
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You added this plan on 10/18. You are charged at the new plan rate from 10/18 - 11/01.
$9.33
Mobile Share Value Smartphone
This plan is $40.00 per month. You added this plan on 10/18. You are charged at the new plan rate from 10/18 - 11/01.
$18.67
Mobile Share Value Smartphone 4G LTE w/ VVM
This plan is $40.00 per month. You added this plan on 10/18. You are charged at the new plan rate from 10/18 - 11/01.
$18.67
Plan Removed 10/19
Mobile Share Value Smartphone
This plan is $40.00 per month. You removed this plan on 10/19. You received a credit for the days you did not use this plan 10/19 - 11/01.
−$17.33
Plan Added 10/19
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You added this plan on 10/19. You are charged at the new plan rate from 10/19 - 11/01.
$8.67
Plan Removed 10/21
Mobile Share Value Plan 1GB
This plan is $25.00 per month. You removed this plan on 10/21. You received a credit for the days you did not use this plan 10/21 - 11/01.
−$9.17
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You removed this plan on 10/21. You received a credit for the days you did not use this plan 10/21 - 11/01.
−$7.33
Plan Added 10/21
Promo for Mobile Share Value Plan 30GB
This plan is $130.00 per month. Adding this plan on 10/21 resulted in the new plan rate being charged from 10/21 - 11/01. The qualifying National Account Discount is included in the Monthly Charges section.
$47.67
Mobile Share Value Basic & Quick Message Phn
This plan is $15.00 per month. You added this plan on 10/21. You are charged at the new plan rate from 10/21 - 11/01.
$5.50
Plan Removed 10/24
Promo for Mobile Share Value Plan 30GB
This plan is $130.00 per month. You removed this plan on 10/24. You received a credit for the days you did not use this plan 10/24 - 11/01.
−$34.67
Mobile Share Value Basic & Quick Message Phn
This plan is $15.00 per month. You removed this plan on 10/24. You received a credit for the days you did not use this plan 10/24 - 11/01.
−$4.00
Plan Added 10/24
Mobile Share Value Plan 300MB
This plan is $20.00 per month. You added this plan on 10/24. You are charged at the new plan rate from 10/24 - 11/01.
$5.33
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You added this plan on 10/24. You are charged at the new plan rate from 10/24 - 11/01.
$5.33
Plan Removed 10/28
Mobile Share Value Plan 300MB
This plan is $20.00 per month. You removed this plan on 10/28. You received a credit for the days you did not use this plan 10/28 - 11/01.
−$2.67
Promo for Mobile Share Value Plan 30GB
This plan is $130.00 per month. You removed this plan on 10/28. You received a credit for the days you did not use this plan 10/28 - 11/01.
−$17.33
Mobile Share Value Basic & Quick Message Phn
This plan is $15.00 per month. You removed this plan on 10/28. You received a credit for the days you did not use this plan 10/28 - 11/01.
−$2.00
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You removed this plan on 10/28. You received a credit for the days you did not use this plan 10/28 - 11/01.
−$2.67
Plan Added 10/28
Mobile Share Value Plan 300MB
This plan is $20.00 per month. You added this plan on 10/28. You are charged at the new plan rate from 10/28 - 11/01.
$2.67
Promo for Mobile Share Value Plan 30GB
This plan is $130.00 per month. You added this plan on 10/28. You are charged at the new plan rate from 10/28 - 11/01.
$17.33
Mobile Share Value Basic & Quick Message Phn
This plan is $15.00 per month. You added this plan on 10/28. You are charged at the new plan rate from 10/28 - 11/01.
$2.00
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You added this plan on 10/28. You are charged at the new plan rate from 10/28 - 11/01.
$2.67
Plan Removed 10/30
Mobile Share Value Plan 300MB
This plan is $20.00 per month. You removed this plan on 10/30. You received a credit for the days you did not use this plan 10/30 - 11/01.
−$1.33
Promo for Mobile Share Value Plan 30GB
This plan is $130.00 per month. You removed this plan on 10/30. You received a credit for the days you did not use this plan 10/30 - 11/01.
−$8.67
Mobile Share Value Basic & Quick Message Phn
This plan is $15.00 per month. You removed this plan on 10/30. You received a credit for the days you did not use this plan 10/30 - 11/01.
−$1.00
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You removed this plan on 10/30. You received a credit for the days you did not use this plan 10/30 - 11/01.
−$1.33
Plan Added 10/30
Mobile Share Value Plan 300MB
This plan is $20.00 per month. You added this plan on 10/30. You are charged at the new plan rate from 10/30 - 11/01.
$1.33
Promo for Mobile Share Value Plan 30GB
This plan is $130.00 per month. You added this plan on 10/30. You are charged at the new plan rate from 10/30 - 11/01.
$8.67
Mobile Share Value Basic & Quick Message Phn
This plan is $15.00 per month. You added this plan on 10/30. You are charged at the new plan rate from 10/30 - 11/01.
$1.00
Mobile Share Value Basic & Quick Message Phn
This plan is $20.00 per month. You added this plan on 10/30. You are charged at the new plan rate from 10/30 - 11/01.

Problems in creating a preorder tree node arraylist

Hi, i want to create an arraylist containing a preorder tree node's name, the program compiled well but every time it gives error when i press the "Output Preorder" button to create the arraylist, the following is the code, can someone help? Thanks a lot!!
                JButton outputPreorderButton = new JButton("Output Preorder");
outputPreorderButton.addActionListener(new ActionListener()
     public void actionPerformed(ActionEvent e)
        for (Enumeration evev = tableTreeRootNode.preorderEnumeration() ; evev.hasMoreElements() ;) {
               System.out.println(evev.nextElement());
               String s = (String)evev.nextElement();
               tableTreeNodesArray.add(s);

Yeah, well, it will "give error" (as you so precisely and informatively say) if there's an odd number of nodes in your tree. Consider your code:System.out.println(evev.nextElement());
// Get element number 1 and print it.
String s = (String)evev.nextElement();
tableTreeNodesArray.add(s);
// Get element number 2 and add it to the list.So, the odd-numbered elements you print. The even-numbered elements you add to the list. If it happens there are 31 nodes, then an error will occur when you try to get node 32.

Problem With Xbox 360 South Park Grand Wizard Edition In-Store Preorder

I ended up preordering two of these CE's in store, and when I went to go pick them up on release day, the store had one copy for another customer, but neither of mine came in. They said that their system says that none show as coming to the store. I am very excited for this game, and I was wondering if someone is able to help.

Hello profeserk,
Thank you for pre-ordering from Best Buy, and thank you for being a My Best Buy member. I am sorry to hear your store did not receive a sufficient number of copies of South Park: The Stick of Truth Collector's Edition to cover your pre-orders.
I am going to send you a private message to see if we can assist you further with this concern. To check your messages, please log into the forum and click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy did not honor my preorder for Smash Bros Bundle.

I would like to place a simple complaint. A little more than a month ago, I placed an in-store preorder for the Super Smash Bros. for the Wii U Bundle, which included (1) Super Smash Bros. for the Wii U game, (1) GameCube Adapter for the Wii U, and (1) GameCube Controller.
I asked MULTIPLE times if the bundle will be available on release day, which was 11/21/2014. I asked store clerks AND customer service representatives and EVERYONE I asked said it will be available. I could have ordered from GameStop or Amazon but I decided to order from Best Buy because I trusted this store.
However, on 11/21, I went into the store and asked for my preorder. I paid the FULL $100+tax amount during the preorder. The customer representatives said they didn't have any and a manager came and told me that they will look for the inventory, and I should be able to get one. No problem, I thought, because I saw TWO bundles on the shelves right in front of me for online preorders.
I wait right there for FORTY FIVE (45) minutes. A complete waste of time and I was getting impatient but I was still as nice as I could be. They come back and tell me that they're sold out. WHAT? How can they be sold out if I see TWO bundles right in front of my eyes? I ask them if I can just have one of those two bundles. They said no, they're for online preorders. This is what I don't get. I literally paid the exact same amount. I waited in the store for 45 minutes just to be told that I am not allowed to take one of the bundles on the shelves. Why do online orders have a complete reservation? Why can't I, someone who ordered in-store AND paid the ENTIRE amount, get a reservation like that? I paid the same amount, went through the same process, and I even waited an extra 45 minutes, and they tell me I can't have it. If I ran a store, I would rather give the product to someone who is ALREADY agitated and someone who ALREADY waited 45 minutes. I would be MUCH less upset if there were no bundles at all in the store, and I was able to leave after 1 minute. It is MUCH less upsetting to see that bundles are sold out, rather than staring at TWO BUNDLES RIGHT IN FRONT OF MY EYES and NOT being able to have any.
Well, how do I proceed? They tell me they can refund my entire order, and give me a $10 discount on the game alone for my troubles. I thought, well, that's the same discount as the bundle itself, so it shouldn't be a problem. Right? That's what I thought too. I bought the game and walked out of the store, still annoyed but satisfied that I can just go back, play the game, and buy the adapter and controller later. In fact, why don't I just buy it right now? Best Buy ran out of GameCube Adapters before I even left the store. So I had to go somewhere else for it.
To my dismay, I could not find the adapter anywhere. Not online, not in GameStop, not in Best Buy, nowhere. And not having the adapter has SERIOUSLY crippled my enjoyment for this game because I was COUNTING on having an adapter. I PAID for an adapter. I WANT my adapter. But I don't have one. And they are sold out everywhere. Sources say that adapters will not be available for at least a few months. MONTHS. I have to wait MONTHS for something that I ALREADY PAID FOR and something that I WAS PROMISED TO GET on 11/21/2014, NOT 2015.
SO, I would like to just place this complaint here. If I preorder something, I COMPLETELY expect to get it the day of release. I do not care about a $10 discount. I can give that $10 back if you want. I care about having a gamecube adapter that does not cost $100 online. So, Best Buy, where is my gamecube adapter?

Hello aoiara,
Thank you for reaching out to Best Buy regarding you Super Smash Bros Bundle. As I was looking into your purchase I found that Brian assisted you with your concerns through a Facebook conversation. I am happy to hear we were able to address your concerns.
Please visit our forums again any time with questions or concerns.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

I want to preorder a book that will be available this fall, but I'll be living abroad for a short time when it's available for download. Will the book download for me while I'm living abroad, or do I have to wait to get back to my country?

Specifics are: Currently living in the U.S. and will be studying abroad for a semester this fall in London. I want to preorder a book that comes out in October and be able to read it while I'm over there, but I don't know if the book will download for me since I won't be living in the U.S. Has anyone had any experience with this sort of thing?

Thanks for your concern M.r kamran well, i am doing OCA or certification for 11g i thought its the latest thing i am really new in this field and have no idea about this world..as you said that the book i m reading which is ...Oracle Database 11g: SQL Fundamentals I Exam Guide (Exam 1Z0-051)..you said that this is book is enough but the thing is i am not satisfied there are only one lab question and 10 MCQS after each chapter which is i think is not enough to clear the exam...so the problem is i need some material or work book any exam patern or something like that ..where to buy them or how will i get approach of these things? so please if anyone knows where to get those things and how..i will be so much thankfull ..

Is anyone else having problems with an iPhone 6 delivery date changing on them?

I sat up until 12:01am to pre order (2) iPhone 6's and (2) iPhone 6 +'s and they had a delivery date of 9/19 for both of the phones at the time I logged on to Verizon's preorder site. The system would not allow me to log in as an existing customer but it would allow me to order as a new customer. I kept trying to order new phones as an existing customer on two different computers and three different browsers without any luck. I finally decided to order them as a new customer and the order went right through the Verizon system without any problem. Two minutes later I received an email from Verizon requesting that I call them as soon as possible to complete the order. I called in and spoke to a rep that explained that I already was an existing customer and that I would need to use the "Existing Customer" preorder link. I explained the issues I was having and she said that I would still need to use that system when it was available. So I tried the existing customer link and it now let me through but the date for the iPhone 6 plus had slipped to 10/7 (It is now 1:30 am). I completed the transaction and it stated 9/19 delivery for iPhone 6 and 10/7 for the iPhone Plus. However once I received the email confirmation it stated that the delivery date for the phones was 10/7. I called Verizon customer service and stated my concern about the later delivery date for the iPhone 6 and they told me that the iPhone 6's would arrive on the 19th and the pluses would arrive on 10/7 so I did not change my order. This morning 9/19 8:00am I called in to inquire about my shipping confirmation numbers for the (2) iPhone 6's and the customer service rep (Robanya) told me that he would call me back at 1:00pm PST and give me the shipping confirmation numbers. He asked specifically which phone number he should call me back on and I gave him my cell number. After not receiving a call back from Robanya, I called Verizon customer service at 5:30pm and spoke Ryan James and he confirmed that the orders were placed on the 12th of Sept and that one system showed all of them due to be delivered 10/7. After insisting that Robanya that I spoke with earlier in the day said they were shipping today, Ryan got off the phone for 5-10 mins and then got back on and said that the iPhone 6's shipped yesterday on the 18th but he did not have a confirmation number. After pressing him that someone should have this confirmation number in Verizon he stated that the delivery dates were subject to change and that all the phones would probably ship on 10/7 and left it at that.
So after loosing sleep to pre order phones on Verizon, speaking with (3) different Verizon reps, I am rewarded by having my delivery date changed to 10/7 on my iPhone 6's which is the same delivery date they were quoting yesterday 9/18.
Did any one else have the same disappointing experience that I had?

Yes, pre-ordered iPhone 6 with a guaranteed delivery date of 19 September; took screen shots after the order just to have record of it.
Called Verizon 18 Sept because I hadn't received a tracking number yet, and was informed my phone would now ship 7 October. When I expressed that was different than what was promised and had proof, a manager came on the phone and confirmed that I should have a 19 Sept delivery date based on their records. She told me however she could not confirm when my order would ship.
19 Sept came and went with no phone delivery. I have tried calling Verizon, posting here, and posting on their FB page for customer service. Every rep I talked to (except for the first manager on 18 Sept) has been unable to admit that they mislabeled their product sales page, and mislead the customer. One rep told me the guaranteed delivery date was an "estimate"; when I asked her to show me on the website where it uses the term "estimate", she admitted it didn't communicate that, but still was unable to utter the words "we made a mistake".
VZW needs to take a 101 class in customer service and crises management; rule #1 is if you screw up, admit it! I know I am not going to get my iPhone as promised, but pretending like there is nothing wrong with that customer service experience is just making things worse. Not a single employee I have communicated with to date has attempted to do anything proactive to correct or mitigate the customer failure. I am truly amazed at how poorly VZW has been handling this to date; again (removed) happens with supply/demand, website errors, etc, but the failure to acknowledge how the screw up shafted a lot of (formally) loyal long time customers is criminal.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Awful shopping experience and potential massive system flaw on Preorder Consoles

Hello, I wanted to take the time to write a lengthy post as it seems BB Corporate is active here and tends to take the feedback given here seriously to document my terrible shopping experience recently at BB store #293 in Rockville, MD.
To give some background about myself, I am an ITPro that has very fond memories of buying some of my favorite tech toys through the years from BB when I first started getting paychecks in High School and I'm now in my mid-30s with considerably more spending power. Even with the rise of online competitors like Amazon and Newegg, I still had a soft spot for BB and their big box presentation while local competitors like CompUSA and CC fell by the wayside. I was happy to see BB make a comeback in recent years and their RewardsZone (MyBB) rewards system has been a mostly trouble-free experience since its inception.
Over the last few years, I tended to make a lot of my big ticket purchases at BB due to the flexibility of their no interest financing, or the option to get 5-10% rewards on purchases paid in full, enough to qualify me for various levels of Elite membership ($2500-3000 spent per year). I was on track again for similar spending this year with the purchase of a Surface Pro 3 for my girlfriend, which I paid in full to receive the 10% in rewards for ~$90 in Reward Certs.
We decided to check out the new consoles as well, and she favored the white edition PS4 so we went ahead and pre-ordered the white PS4 Destiny bundle on Aug. 29 2014 on a whim. I took the option to pay it in full to get the benefit of the 10% rewards and was assured by the sales rep Jesse that the 10% rewards wouldn't be a problem when I picked the console up after the promotion ended, because I had already paid in full.
So we came back on Destiny launch day, 9/9 and it was perfect, great in-store experience that you simply cannot get buying online. Walked in, Jesse was there again and had the console under the counter and even the local Sony rep was there, talking up the game and console. Best part was they started throwing SWAG on us, PS4 lanyard, Destiny Bundle T-shirt and apparently there was even a free Gamers Club Unlocked membership I didn't even know about (I do a lot of research on my buys but again, this was bought on a whim) that was active, so I really felt great about my purchase with a fantastic in-store experience. We went ahead and picked up Last of Us Remastered too, since we loved it on PS3 and we got 20% off with our new Gamers Club membership!
But that's when things started to go downhill. Apparently there was a new employee working that day that Jesse was training, I am not sure if that was where things were missed, or what, but Jesse has provided me great service in the past so I don't really fault him here. We also wanted to apply the $95 in certs to the transaction that would have totaled around $463, so with the original prepaid amount of $450 minus the $95 in certs, we should have been owed ~$80 back to the card.. Instead, I was asked for my BB Credit Card again and it was swiped thinking that was to get the ~$80 back on the card, but apparently it charged the card again for the balance of $463 minus $95 in certs. I thought the transaction was a bit off, but figured they would just reverse the original $450 prepaid amount to charge the new transaction.
Fast forward a month, on 10/11, I checked my BB Credit Card statement to pay off the PS4 and was shocked to see an interest charge. In 3-4 years of having this card, I have never been charged interest once. It was a non-trivial amount of $13 and I traced it back to the 8/29 pre-order for $450 that I thought was reversed in-store. I was then even more shocked to see the 2nd $364 transaction on the card, so I had essentially PAID FOR TWO Playstation 4 consoles!
So I immediately gathered up all my documentation (CC statements, RZ print outs, pre-order and in-store pick up receipts) and headed back to Best Buy. It was a Saturday so things were busy, but the initial CS reps were responsive and tried to help with the situation. The problem is, no one knew how to fix it. Apparently, there is/was a *MASSIVE* glitch in BestBuy's point of sale system where you cannot apply both a preorder AND a RW Cert to a single transaction. The system applies/attaches the preorder to the transaction but does not reduce the balance by that amount, because it is overwritten by the Reward Zone cert transaction. It took at least 1 hour for 2 knowledgeable and extremely helpful tech managers (Alan and a woman I believe named Sheila) who almost immediately identified and acknowledged they had seen this problem before. They also said the sales reps should have known this.
The problem was they kept insisting they could not simply return/void out the in-store 9/9 transaction of ~$363 because it was over 1 month and closed. They also said they could not simply refund the $450 prepaid amount because the system was showing it was already applied to the in-store pickup transaction, even though the receipts, my CC statement all clearly show the in-store transaction was NOT reduced by the $450 prepaid amount.
Now here's where things get ugly, one manager, Nucleo, was called over and simply did not have any intent to help. One of the employees I would prefer not to name said they believed he just didn't know how to fix the problem and they would prefer to just go to their General Manager, Dave. Dave was busy on Saturday, I am sure, so it took him some time to come over, but he genuinely seemed interested in fixing the problem. Together with Sheila, they came up with the solution of voiding out the in-store transaction manually, and then scanning a return for a $15 accessory item to make me whole on the interest I was charged. They also said the prorated portion of the Reward Zone Certs of ~$87 would be refunded to my BB account within a few days.
I thought that would be the end of it....until I checked my BB account a few days later and was shocked to see I had a NEGATIVE balance in RZ points. Voiding the in-store transaction of $363 without refunding the $87 in RZ certs left me in a negative balance! Again, I made my way to the Rockville BB store with all documentation in hand and this time, I packed up the PS4, which I had seldom-used at this point because I simply did not feel the transaction was completed. I fully intended to just return the system and either wash my hands of this transaction, or return it and try to complete the transaction from scratch.
This time, unfortunately, the GM Dave was not on duty, it was only Nucleo. Sad to say, he actually provided better customer service when he tried to ignore the problem. This time, he tried to indicate it was MY FAULT that I allowed myself to be charged twice, asking "what I want to know is, if you paid for it why did you let us charge your card again?". I replied that it was a FLAW IN BB's SYSTEM and that I assumed HIS employees knew what they were doing because I simply do NOT PREORDER consoles on a weekly, monthly or even yearly cycle. At this point, both of our voices and tempers were escalated, it was one of my most unpleasant in-store experiences especially knowing I was being wronged and this person Nucleo had no intention of trying to fix the problem caused by BB's system. In all of this transaction, this dealing with Nucleo is the only reason I am writing this post now, I feel everyone else did their best to try and fix the problem, but this guy is just in the wrong business because his customer service skills are awful. Ultimately the visit ended with no resolution, the employees that had been helpful throughout (Alan, Amber, and one other tall younger man) insisted the certs of $87 would get credited back in a few days and the credits for the original $450 prepaid would also come but may take longer after they spoke with MyBB reps on the phone.
So I waited patiently for another 2-3 weeks and the points from both the prorated $87 rewards (original $95) and the estimated 2250 points ($45) from the 10% $450 prepaid amount had still not yet arrived. When they didn't, I took a different tack and contacted MyBB Elite. The rep was responsive and understanding, and it took a good 10 minutes for her to get her bearings while I explained the situation. I also provided all of my documentation and she was able to verify and document it in her notes. She immediately re-issued or pushed through the $87 in Reward Zone certs from the refunded in-store transaction while I was on the phone, and said the remainder $450 was also in process and should come through in 5-8 business days.
I had to call 2 more times, both times the reps insisted the $450 prepaid was still in process and approved, but it was most likely the same glitch that prevented the prepaid from being applied properly, it simply could not get points attached to it because it was counted as part of another transaction. The 3rd time I spoke with a supervisor/escalation rep and they said the transaction would be funded.
Finally, I called up again a few weeks ago and was at my wit's end because I still did not see a resolution. Somehow, this rep was able to push the amount through which was $45. It was unattached to the original transaction as just Customer Satisfaction. Throughout this experience, I do feel everyone was interested in trying to get this resolved for me except for Nucleo, who really tried to make me feel like this entire ordeal was MY FAULT. The BB rep on the phone apologized and said she hoped this had not impacted my willingness to shop at BB in the future, but I answered frankly, that it has impacted my willingness negatively, as there was numerous deals on various tech toys and gifts in the last few months that I simply did not feel good about making at BB due to this experience.
I wanted to post this so that you can use this feedback as it shows how quickly someone's opinion and preferences can change on a single bad shopping experience. And while I am not one who is going to take a faux-stand and say I will never shop at BB again, I will certainly look at more alternatives rather than going to BB for certain buying habits in the future. Oh, and someone should speak with Nucleo, he is absolutely in the wrong line of business.
Thanks for reading! I will be happy to provide any documentation or member # via PM for your verification if you are interested. Some of the dollar amounts are rough/estimated as this transaction is now so old it no longer appears on my recent 3 month history.
Regards,
Jerry

Dear Jerry,
Thank you for coming to us on the forums and sharing your recent tribulations around this purchase. I can fully empathize with your disappointment in the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Any frustration this lengthy experience may have caused you is completely understandable. For something that seems like it should be so simple from a customer standpoint like correcting rewards points, can sometimes not be so cut and dry on the other side of things.
I had the pleasure of being a manager in our stores for a couple years before I came to work at the corporate level. There were interactions that challenged my knowledge level and my patience in that time, but I was always working to educate the customer and leave them feeling heard and appreciated. This should be the goal of all of our managers to express through their words and actions with our customers. My apologies if you didn’t witness this in your exchanges with Nucleo. I can fully empathize with your disappointment with the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Using your email address you supplied here on the forums, I was able to verify your interactions with our phone support and that your points issue appears to have been corrected. This process should not have taken as much effort and follow up on your part as it did.
The information regarding the preorder points issue you described has been documented here for review by the appropriate business teams. Your feedback has also been passed along to the General Manager at the Rockville, MD (store 293) location to be used for coaching and training with his team. Please don’t hesitate to reach out to us with any other questions or concerns. I am genuinely sorry that this occurrence has damaged your inclination to come to Best Buy for your technology needs, and I hope you will continue to visit our stores in the future. Your loyalty is much appreciated.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Smash Bros Preorder Bundle Not Available In Spite of Email Saying it Was Ready for Pick Up

I had preordered ({removed per Forum Guidelines}) the Wii U Smash Bros Bundle (SKU: 7493005) on 8/4/14 at bestbuy.com utilized the pick up in store option (may be the last time I do that). When I went to the Middletown (461), NY store to pick it up yesterday before 3pm. I did not anticipate any issues since I received an email saying that my order was ready for pick up and have never had a problem when I have gotten such an email.
When I arrived at the store, I had to wait for someone to finish with another customer. The associate attempted to find my game, but it was not at the customer service desk. She had another employee look elsewhere, but I had to leave. The and the game was not found. I had to leave to pick up my daughter from school, so she took my name and number down. About 10 minutes later I got a call telling me that the store oversold its preorders and there was a system error. I was told that it would be in sometime in the next week.
After getting my daughter, I went back to the store because I could not understand how this happened. This time, I was helped by Brittany. The game was still not there and I was given the same explanation. I asked how preorders were filled because I had preordered in August and it just seems strange that I would get an email telling me that the product was there when it was not. Based upon what others have written that they were told, it seems that online preorders should have been satisified first since they are paid in full.
Brittany was quite helpful and called the Monroe, NY (1394) store to see if they had a physical copy since the computer system said they did. Whoever she spoke with in Monroe confirmed that they had a physical copy and Brittany asked that it be held at the in store pick up desk. She then transferred the store pick up over and I drove to Monroe with my family in tow.
When I got to Monroe, I had not gotten an email confirming that the pick up was ready, but I went to the desk anyway to explain the situation. Victor looked around and did not see it. A shift leader/manager came over to assist, but there was no physical copy. I was understandably upset. The shift leader/manager called around to other stores to locate a physical, but to no avail.
After waiting nearly 30 minutes, I came up with another "solution" because my family was on the brink of a meltdown give that it was after 5:00 pm. So, I got a copy of the game and the gamecube controller, which are 2 of the 3 parts of the bundle that I ordered. The only missing component was the controller adapter ($19.99), but since that was available in stock online at Best Buy.com I figured that I would get that in a couple of days.
So, being that I am in the Gamers Club Unlocked, I get 20% off new games. The Bundle is $99.99, so I got it for $79.99 before tax. But if I buy the components parts, I would only get a discount on the game and not the controller and adapter because the discount does not apply to hardware. The shift leader/manager agreed to give me the appropriate discounts so that my total cost when I purchase the $19.99 adapter would not exceed $79.99 pretax. So, while I was made "whole," I really wasn't because I did not have the entire bundle and I wasted at least two hours of my life.
So, after leaving the store I promptly place on order ({removed per Forum Guidelines}) for the adapter on my smartphone. It says that it should ship so that I would get it by 11/26. No problem right? Wrong, because I get a subsequent email saying that it is backordered and that I can expect it sometime between 12/5 and 12/17.
So, I would like some type of compensation for my trouble. I would be happy with a $25 gift card. I should not have to deal with this type of issue, especially when I place a preorder so far in advance and spend several thousand dollars a year in your store.
1. How can you oversell a preorder? That is like overselling movie theater tickets. It is an unacceptable business practice.
2. How can an employee identify an item in stock in another store, confirm its existence, and then it not be there? Thankfully, I only had to drive 20 minutes back and forth, but it was 40 minutes that I did not have to drive.
The only positive in the whole thing was that the shift leader/manager in Monroe was so understanding. But even there, I had to come up with that idea.
I would appreciate a response and at least the above compensation.
Thank you.
Sincerely,
Darrell {removed per Forum Guidelines}

Hello darrell521,
I can’t thank you enough for the amount of detail you’ve provided in your post! Our in-store pickup process should be very streamlined for our customers who pre-order games at Best Buy and what you’ve described with your Super Smash Bros pre-order is quite the opposite. I sincerely apologize for the effort you had to put into redeeming the items needed to recreate the bundle, especially since you should have simply been provided your original copy upon your first arrival to our store!
In reviewing your BestBuy.com order for the adapter, I see that it actually did ship and I believe you’ve already received it! I’m happy to know that it’s very possible you’ve been able to play Super Smash Bros the way you originally intended. With that, I’m going to send you a private message with further information in regards to your purchases. Keep an eye on your inbox, which is located to the top right of your screen when logged into the forums.
Thanks for sharing your feedback with us on the forums and you’ll be hearing from me soon.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Verizon messed up my iPhone preorder and then did nothing to make it better, except waste 3 hours of our time today.

I'm seriously considering taking my line, as well as the two other lines in our family, to another carrier after our experience this week. We've been with Verizon for years and NEVER have we had worse customer service than this past week. First, we wait hours on the phone and on their website preordering the iPhone 6 on the release day (my current phone battery is quickly dying and we wanted to replace it as soon as possible with my upgrade). Then the next morning, we order some accessories, but were told by a rep that we had to cancel the internet order for the accessories and phone the order in to an agent in order to get the promotion. So, the rep goes ahead and cancels the accessories and at the same time, he cancels my iPhone 6 preorder WITHOUT TELLING ME. This morning, I get a text saying it's cancelled, so we call up to figure out what's going on, and now the phone that we stayed up all night for (it wasn't released until 3 AM here) and was supposed to ship in a couple days won't be shipped until mid to late OCTOBER. All because the Verizon rep couldn't figure out how to cancel an iPhone case and instead cancelled the phone. And they were horribly rude about it and insisted there was no way to fix it and get us back our spot in line (and instead, they told us the only recourse for us is to spend all night in line at the store to see if we can get it on opening day--uh, no. We already stayed up all night. YOU made the mistake, not us.) And do you think they offered anything to fix it? Nope--their mistake makes our order delayed 6 weeks and we don't so much as get a credit on our account or anything. Why is Verizon the most expensive cell phone service, but seems to have the absolute worst customer service out of any of the carriers we've used? We've now spent almost 3 hours on the phone today with Verizon--most of it on hold,only to be told that they can't fix THEIR OWN MISTAKE. I hope that mistake was worth losing a customer, because with 3 lines, that mistake could cost them nearly $4000 over the life of the contract, just because they couldn't exercise good customer service and either fix their mistake, or make it right with the customer if there was nothing they could do.
I've never been more angry at a company--not because they made a mistake, but because they were so rude and arrogant about it, and did NOTHING to try to make it right and keep us as a customer.
Is this normal for Verizon? Am I wrong in thinking that when they make a huge mistake like this (I mean, most people don't stay up to pre-order on release day just to be happy with an unexpected cancellation and then having to deal with the phone selling out), they should be offering a significant credit or free accessories or something in order to keep the customer?

Welcome to the club! They screwed up my account by renewing my contract last February when I lost my iPhone 5. Problem is I paid full price for the new phone so they should have not extended my contract. As my original contract was supposed to be up this month; I was preparing to order the iPhone 6 plus. 2 days prior to the pre-order I was logged in to my account to verify my eligibility and freaked when I say my phone would not be eligible until Feb 2016! I called them and told them that was incorrect as I paid full price... after spending almost 1.5 hours on the phone, they confirmed that they messed up and coded my account wrong, they acknowledged their mistake an promised me that my account would be cleared up in time for the preorder.... well one day later... nothing! So I call them again... the agent confirms the case but says she needs to verify that I paid full price for the phone. I asked why as the day before that agent said she reviewed the sales record from the Verizon store and showed that I paid full price (800.00)... I asked why does she need to do it again? So after over 2 hours on the phone (since the Verizon store was closed) she said she could not do anything as she could not get a copy of the receipt. I asked what happened the day prior, how did they do it? The agent was able to pull the receipt and confirmed me paying full price, confirmed Verizons mistake. It was like ground hog day! Except this time I did not even get the fake promise I received the day prior. So 5 hours of my life wasted.... no resolution... pathetic... Im done wasting my time trying to correct your mistake Verizon..fix it or I leave

Why can't I download my preorder?!

I preordered 'She & Him - Volume 2' some time last week. The release date was March 23rd. It is now March 25th and I STILL can't download my album. I never received the email letting me know it was available for download. When I click on 'Manage my preorders' I only have the option to cancel it. And when I click "Check of Available Downloads", it just says that everything has been downloaded for my account. That album is not on my computer or anywhere in my iTunes. I'm really frustrated because I preordered it for an iTunes exclusive song so if I cancel my preorder and just buy it, I won't get the song.
I did try signing out of the iTunes store and signing back in. Restarted my iTunes and my computer. Nothing. I'm thisclose to saying screw it and just buying it somewhere but I really want that song. I'm hoping someone can help me.
Thanks

Contact the iTunes Store Customer Service department through the form you'll find by selecting the most applicable section of their Support page and explain the problem to them.
Regards.

Cannot place preorder for iPhone 4

My girlfriend and I are current t-mobile users trying to preorder iPhone 4 from Apple's site. We selected "Create a new account for two or more iPhones on an individual or FamilyTalk Plan", filled out all the required info including current t-mobile #, account #, ss# etc, and clicked the "check eligibility" button, but from that point we cannot continue the order. We're taken to a new screen where it gives us a store locator, but no option to order the phones or account. There is no error or failure message of any kind so it's not clear where the problem is occurring. Additionally, we're hesitant to continue repeating this process because we're afraid that it might be performing a credit check every single time. Can someone please explain what the problem might be or a better way to process this type of order? Thanks
Message was edited by: leetleo

Pre-orders are sold out. Both Apple & AT&T are still trying to sort through all of their respective orders, many done by hand at AT&T stores. Best to just go to an Apple or AT&T store. Since you're porting numbers, an AT&T store would be your best bet.

Preorder Problem

Similar Messages

Maybe you are looking for