Preorders "stuck" after release.

So a few weeks ago I posted about my preorders randomly saying there was a billing error (still seems to be an issue for many). A couple people were able to help me out before the preorders I really care about were cancelled. However, now a new problem has come up. Whenever a game I have preordered releases, the game just stays in payment validated" status until I call and the rep does something. The first time it was with Sacred 3, which was an in store pick up, so after I called, I could still pick up on release day. This week it's Akiba'sTrip which is a ship to home, so now I'll get the game late. Next week however, is a game that's been sold out on Best Buy for months, Tales of Xillia 2 Collectors Edition. Because it's been sold out, I'm afraid if I have this same issue I'll never see the game as all copies will be gone. The reps on the phone say there is nothing wrong with my orders, but I have to wonder if there is a phantom hold on them. I have about 15 games preordered that release in the coming months, and it will get old quickly having to call the day of release to get them to actually release the games to me. I need help as if I don't receive the Xillia collectors edition I ordered I'll have to rethink preordering niche games from Best Buy. The 20% off isn't worth the hassle of having to check daily if my orders are cancelled or on an endless hold.

Hello again Sierranight-
I’m sorry to hear that you are still experiencing issues with your pre-orders and having to call in to move them forward. It is definitely frustrating and believe me; we share that frustration as well. The last thing we want to do is make it a challenge to pre-order with Best Buy.
As I explained in my last correspondence with you, we are experiencing some issues with customer pre-orders authorizing multiple times. In some cases, we’ve been able to correct these issues; in others we have not been as successful. With some orders, this issue has caused additional complications that are connected to the main issue and unfortunately at this time, we do not have a fix in place.
Essentially what this means is that for these orders, you may still have to call in to have an agent release them. We are continuing to work on the issue and will hopefully have it corrected soon.
I apologize for any inconvenience that this causes you.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Preorders "stuck" after release.

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