Preview Build failed to download 0x80246018

Running Windows Technical Preview for Enterprise Build 9841. After I enabled the Preview Builds option in Update and Recovery, I attempted to download Build 9860 but received the error "Failed to download the new preview build, please
try again later. 0x80246018"
Cannot find any descriptions for that error online. Hoping someone else has faced and solved this.
Thanks,
Chris

Hi all,
Please check the event viewer or windowsupdate.log, there we may find the error description for the download failure
In current time, try to delete the SoftwareDistribution folder and restart the download for a check.
Alex Zhao
TechNet Community Support
Hey, I have been experiencing a similar error after rebuilding my machine with the technical preview. Yesterday, I blew out the SoftwareDistribution folder and restarted the Windows Update service to no avail. Standard
security patches apply but it fails to apply the build update. The error that I have is SLIGHTLY different from this one but the root cause may be similar. It appears to be looking for an updated key before it will download the update.
Here are the entries from my last attempt from the WindowsUpdate.log:
2014-10-27 14:06:07:742 1004 1530 AU ## START ## AU: Download updates
2014-10-27 14:06:07:742 1004 1530 AU #########
2014-10-27 14:06:07:742 1004 1530 AU   # Approved updates = 1
2014-10-27 14:06:07:758 1004 1530 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
2014-10-27 14:06:07:758 1004 1530 AU AU initiated download, updateId = {40B05ADC-889A-4231-8D8F-08ECAC4877D5}.2, callId = {6497CB16-920B-4A23-BBDB-438A3EE7A82A}
2014-10-27 14:06:07:774 1004 1530 AU   # Pending download calls = 1
2014-10-27 14:06:07:774 1004 1530 AU <<## SUBMITTED ## AU: Download updates
2014-10-27 14:06:09:195 1004 1530 AU AU checked download status and it changed: Downloading is paused
2014-10-27 14:06:10:180 1004 1530 AU >>## RESUMED ## AU: Download update [UpdateId = {40B05ADC-889A-4231-8D8F-08ECAC4877D5}]
2014-10-27 14:06:10:180 1004 1530 AU   # WARNING: Download failed, error = 0x80246017
2014-10-27 14:06:10:180 1004 1530 AU Download call completed, hr = 0x80246017
2014-10-27 14:06:10:180 1004 1530 AU #########
2014-10-27 14:06:10:180 1004 1530 AU ## END ## AU: Download updates
I'm going to completely reset the Windows Update service and re-register all the appropriate .dll's and see how it goes.

Similar Messages

Check for Preview Builds failing with error 0x080240438

Checking for Preview Builds on my two machines, one running 9860 and one running 9879, is failing with "Failed to check for new preview build, please try again later. 0x80240438.
Tried stopping Windows Update Service and clearing down the c:\Windows\SoftwareDistribution cache but to no avail. Windows Update (check for updates rather than check for preview builds) working fine.
As ever would be nice to hear from MS on this.

Hi,
This seems to be the issue with the server side and should be fixed already.
Check the fred andrews's reply in this thread:
Error Code 0x80240438
Quoted:
fred andrews replied on November 16, 2014
I was just on the phone with Microsoft support they told me that the servers are down and they are working on it. I was told they should be up by tomorrow morning approx.. 4 hrs.
Best regards
Michael Shao
TechNet Community Support

Failed to install the new preview build, please try again later. 0x80070032

Hello, I'm trying to update my Windows 10 to the new build and it's not possible in my computer.
In PC Settings\Preview Build I get this error as a result after trying to install the new update:
Failed to install the new preview build, please try again later. 0x80070032
EDIT: After trying the solution posted here: https://social.technet.microsoft.com/Forums/en-US/66f82aff-9411-4c5f-a34f-e3172df32925/preview-build-failed-to-download-0x80246018?forum=WinPreview2014Setup
Now I have different error 0x80240024

Hi,
Did you find the error during downloading or installing process? Have you cleared the SoftwareDistribution folder and check the issue again?
It would be better if you can check the event viewer and windowsupdate.log (%windir%\Windowsupdate.log), find related information, upload the log to OneDrive for further analysis.
http://windows.microsoft.com/en-hk/onedrive/share-file-folder
Yolanda Zhu
TechNet Community Support

Update Preview builds error

Check for Preview Builds failing with error 0x80248014
Build 9879
any suggestions?

Hi threeeye,
Let’s make things clear first, your OS should be 9879 build now, right? The thing you want to do is to check the Windows Update not the new build, right?
What’s the regular windows update?
Do you mean the traditional Windows Update application?
For now, I would suggest your run the Windows Update troubleshooter to repair this issue, it would reset windows update settings:
If I misunderstand anything, please feel free to let me know.
Alex Zhao
TechNet Community Support

(Current Build: 9841) PC Settings - Preview Builds - Download Now - Failed to download new preview build, please try again later. 0x80246017

Hey ,
I hope someone can help.. been trying to upgrade from 9841 to 9860 for the last few days.. and I cant seem to get the preview build download part to work..
Seems like "80246017 Flight Settings Failure Content Download Error: Download failed" is the main error (more logs below)
And it doesn't seem like(from other blog posts) there are any manual downloads (ISO, .EXE's) so I'm stuck.
I know I could possibly do a full "clean" re-install of 9841 and then upgrade to 9860 but I really want to find out why its not working..
Cheers
OS Information
System Model MacBookPro8,2
Dual Boot (Boot Camp 5.1): SSD 256GB (Part 1: 128GB OSX - Part 2: 128 GB for Win 10 - 36GB Free)
OS Version 6.4.9841 Build 9841 - Windows 10 Technical Preview (Not Enterprise) - Upgraded from Windows 8.1 Pro (Not a fresh Win 10 install)
Registry Keys (Not altered):
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability
    BranchName = fbl_release
    ThresholdRiskLevel = low
Have deleted
C:\Windows\SoftwareDistribution
and restarted Windows Update service (Did not seem to fix anything)
Done a full disk cleanup (including windows.old and deleting the hidden C:\$Windows.~BT  )
Done a "Refresh your PC without affecting your files" (like a re-install). Still no luck =(
Other Known Issues:
Had to manually "Activate" Tech Preview via "SLUI 4" (did not activate from 8.1 pro upgrade which was fully activated)
Errors:
Event Viewer:
Fault bucket 90636031462, type 5
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9841.4
P2: 80246017
P3: 40B05ADC-889A-4231-8D8F-08ECAC4877D5
P4: Download
P5: 101
P6: Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
P7: 0
P8:
P9:
P10:
Attached files:
C:\Windows\WindowsUpdate.log
C:\Windows\SoftwareDistribution\ReportingEvents.log
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.9.9841.4_3ae9e0cedd6cb54a2e4f6bdb3aac59589de75a2_00000000_188baf37
Analysis symbol:
Rechecking for solution: 0
Report Id: 15049fa0-5c05-11e4-bf8d-c82a14163a15
Report Status: 0
Hashed bucket: fb06acb92fae6660e76e50140079e85a
C:\windows\WindowsUpdate.log
2014-10-25 12:56:05:493 1000 1328 AU Number of updates for list 0: 1
2014-10-25 12:56:05:493 1000 1328 AU   ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}, UpdateId = {40B05ADC-889A-4231-8D8F-08ECAC4877D5}.2, State = 'Download Failed'
2014-10-25 15:48:53:524 1000 3c0 AU AU received event of type: 3
2014-10-25 15:48:53:524 1000 3c0 AU AU received Redetect event for prune-only scan of 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 service, but skipping since there are no active cached updates
2014-10-25 15:48:58:528 1000 1444 Report Writing 1 events to event cache.
2014-10-25 15:48:58:532 1000 1444 Report Created new event cache file at C:\WINDOWS\SoftwareDistribution\EventCache.v2\{4E983ABD-936A-4302-A5C3-5AF90C199EAD}.bin for writing.
C:\Windows\SoftwareDistribution\ReportingEvents.log
{1A92C0D7-AD2E-43BA-8077-4FE8B23EF830} 2014-10-25 15:48:53:525+1100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 Flight Settings Success Software Synchronization Windows
Update Client successfully detected 1 updates.
{97699AF3-1EFF-46D1-A548-201B63749B39} 2014-10-25 15:48:56:326+1100 1 161 [AGENT_DOWNLOAD_FAILED] 101 {40B05ADC-889A-4231-8D8F-08ECAC4877D5} 2 80246017 Flight Settings Failure Content Download Error:
Download failed.
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.9.9841.4_3ae9e0cedd6cb54a2e4f6bdb3aac59589de75a2_00000000_188baf37
Version=1
EventType=WindowsUpdateFailure2
EventTime=130586873635223877
Consent=1
UploadTime=130586873636179832
ReportIdentifier=15049fa0-5c05-11e4-bf8d-c82a14163a15
Response.BucketId=fb06acb92fae6660e76e50140079e85a
Response.BucketTable=5
Response.LegacyBucketId=90636031462
Response.type=4
Sig[0].Name=ClientVersion
Sig[0].Value=7.9.9841.4
Sig[1].Name=Win32HResult
Sig[1].Value=80246017
Sig[2].Name=UpdateId
Sig[2].Value=40B05ADC-889A-4231-8D8F-08ECAC4877D5
Sig[3].Name=Scenario
Sig[3].Value=Download
Sig[4].Name=SourceId
Sig[4].Value=101
Sig[5].Name=Environment
Sig[5].Value=Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
Sig[6].Name=LastError
Sig[6].Value=0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.4.9841.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Windows Update installation problem
ConsentKey=WindowsUpdateFailure2
AppName=Host Process for Windows Services
AppPath=C:\Windows\System32\svchost.exe
ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.
ApplicationIdentity=00000000000000000000000000000000

Hi,
I had this same issue and tried many things to fix it. I finally found a fix with a small registry edit.
Open command prompt under admin and follow these steps (which I found here:
http://answers.microsoft.com/en-us/windows/forum/windows_tp-winipp/error-code-0x80246017-when-trying-to-download-new/b188df4f-8e7a-443a-b584-61c4d59407d8)
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability" /v "BranchName" /d "fbl_release" /t REG_SZ
/f
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability" /v "ThresholdRiskLevel" /d "low" /t REG_SZ /f
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability" /v "ThresholdInternal" /f
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability" /v "ThresholdOptedIn" /f
After you have done that open regedit and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability
If there is a folder called "recovered from" delete it. Then open up Windows Update in PC settings and go to preview builds and click Check Now
This worked for me. Hopes it works for you to.

Failed to download new preview build, please try again later 0x80080008

I have seen a lot of this going round lately, currently im stuck on build 9841, unable to update to a new build with error in the title, which as of writting I havent found a thread with my specific error code.
Been trying to update for a week, same error code, everyday. I apologise in advance if someone has in fact reported this error code in relation to these preview builds.
Blonde015 Windows Vista/Windows Live User

When you face this problem, please report it through Feedback form and then run Windows Update and install all updates (if any) and then restart your PC and try run and install the build again.

Failed to Install The New Preview Build. Installation Failure: Windows failed to install the following update with error 0x80246007: FBL_AWESOME1501 9926 Professional.

Hello,
I'm having issues upgrading my Windows 10 Technical Preview installation build 9879 to a newer build that's become available late January 23rd.
I am installing the new upgrade in a Hyper-V virtual machine and get the following error:
Failed to install the new preview build, please try again later. 0x80246007
What could be the problem?
Previously I've had messages that Windows cannot be upgraded on a computer with less than 2 Gbyte of RAM. That's a Hyper-V VM with dynamic memory and I was highly surprised to see this error; never had this before. Had to set 2048 Mbytes as a minimum memory
for this VM. Now that I have this 80246007 error code.
When looking up System log, the following error messages are listed multiple times:
Installation Failure: Windows failed to install the following update with error 0x80246007: FBL_AWESOME1501 9926 Professional.
The errors are returned for the Event ID 20 by WindowsUpdateClient
in task category Windows Update Agent..
I reviewed the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability
registry key as suggested in Windows
Insider stuck on build 9841 - "No new preview build was found", and here is what it shows:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability]
"BranchName"="fbl_awesome1501"
"ThresholdRiskLevel"="low"
"ThresholdOptedin"=dword:00000001
Note, when attempting to install the downloaded update from a native boot, installation starts with no errors.
However, since setup is not supported for a natively booted VHD files, it does not proceed further showing a message that installation on virtual drives is not supported.
Looks like Setup is having problems installing in a Hyper-V virtual machine.
Possibly, some ESD files got corrupted during downloading? Is it possible to remove them and re-download missing files? (I, however, noticed that Windows seems to re-download upgrade files after you restart 9879 and attempt to check for a new build.
Any clue why installing under VM causes 9926 to fail?
Thank you in advance.
Well this is the world we live in And these are the hands we're given...

Hi,
According to the error message, this problem seems like update package installation failed during system upgrade.
You can try to remove ESD file which locate at boot of C drive and upgrade the system again for test.
On the other hand, make sure the system 9879 installed all Windows pushed updates before system upgrade.
Roger Lu
TechNet Community Support

Failed to install the new preview build, please try again later 0xC1900204

I upgraded in-place from Windows 8.1 to Build 9926. I am unable to upgrade past 9926.
Windows Update finds the new preview build on both fast and slow rings. It downloads it successfully. Upon attempting to install, it fails.
I get a screen overlay with the message:
Can't update to Windows 10 Technical Preview
Sorry, it looks like this PC can't run Windows 10 Technical Preview. This might be because the Users or Program Files folder is being redirected to another partition.
Closing the overlay and returning to the "Update & recovery" screen, I see the error in red: Failed to install the new preview build, please try again later 0xC1900204

Hi Isilverman,
As we have Windows 10 install Media available at hand, might we consider to do a dual boot of Windows 10 and Windows 8.1?
Based on the information you posted, it seems to be that the current Windows 8.1 environment is not suitable to do an Upgrade.
Another thing I would like to share is the information listed in the thread below:
Problems with disk space and installation time in builds 10041
and 10049 of Windows 10 Technical Preview
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Failed to install the new preview build, please try again later. 0x80070003

I am currently running build 9841. When I try to install the new preview build I get the following error
Failed to install the new preview build, please try again later. 0x80070003
I have installed all updates and I am a full administrator of this machine. If someone could fix this I would be very happy.

Hi bgelbach,
Have you downloaded the 9879 build?
Before Windows setup runs, it would do some check on perquisites, one thing is space check.
When the new build is downloaded, it is located under C:\windows\software distribution\download
folder, which is about 2.7G. Make sure you have enough space for installation.
If everything goes well, it would extract files to C:\$WINDOWS.~BT folder.
Alex Zhao
TechNet Community Support

Failed to check for new preview build, please try again later. 0x80248014

Hi
I keep getting error such as "Failed to check for a new preview build, please try again later.0x80248014" and unable to update to a newer build version.
How do I download the latest version build?
Windows Updates?

Hi,
To rename SoftwareDistribution folder, you can refer to the contents of th link below:
http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/how-to-fix-the-purchase-error-0x80248014-windows-8/27c65525-fa28-4048-b11d-b83e86a2dcbc
For your problem, I'd like to suggest you use Windows update troubleshoot tool for test to fix this problem:
Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update
If failed, please post the detailed information of this tool diagnose results here.
After that, please upload your Windows update log file to your sharing space and post the link here.
C:\Windows\WindowsUpdate.log
Roger Lu
TechNet Community Support

Preview build update fails with 0x80070003

Attempting to update the preview build form 9860 yields error 0x80070003.
How do I update the preview build?

Here is the link to download the latest (9879) build ISO.
http://windows.microsoft.com/en-us/windows/preview-iso-update?os=win10
Burn the ISO file to a bootable DVD, and use the DVD to do a clean install.
Use the Windows7 USB?DVD Download Tool to burn the ISO file. Don't be concern about the words "Windows 7 ". It will work. I use it countless times on various ISO files.
http://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

Failed to install the new preview build, please try again later. 0xC1900107

I'm trying to upgrade Windows 10 TP for Enterprise to the new build 8460, but I keep getting the error message
Failed to install the new preview build, please try again later. 0xC1900107
I don't find any reference to that error code. I've seen similar reports in the forum, but with different error codes and with the message "Failed to upgrade" rather than "Failed to install". I haven't played with the reg keys on this
system.
The event viewer shows the following event:
Installation Failure: Windows failed to install the following update with error 0xC1900107: fbl_release 9860 Enterprise.
The upgrade to a non-Enterprise device started at the same time went through without problems.
Alberto

Hi Russell,
What’s the situation now?
There would be a cause that the upgrade is running background, so a retry would fail in this situation.
You can check the action log in C:\$Windows.~BT\source\panther\setupact.log
Check the time line to see if it is running for upgrade.
Alex Zhao
TechNet Community Support

Update Operation Fatal Error when installing Technical Preview Build 10041 Upgrade

I posted this in the Microsoft Community forums and was redirected here.
Below is the original post (URL: http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install/update-operation-fatal-error-when-installing/6eaff1b9-0223-4357-afc8-884382590e82 )
Hello,
In trying to perform an upgrade install of the Windows 10 Technical Preview Build 10041 (as is the latest available for direct download as of my writing), I am running into a problem I cannot find mention of anywhere else on the web.
I fall into two categories with regards to this build: A) Product tester who actually needs to test application performance under Windows 10 on bare metal, B) Semi-crazy techie who loves using (usable) beta software as his primary environment ;)
so it is rather important to me that I get this working on my machine in some non-virtualized respect. I am reluctant to do a full/fresh install if installation problems are happening, because my Windows 8 product key has been f***ed up from the
start (likely some random database corruption) and I've had to utilize phone support to get around an "unknown error" the last two times I've had to use it. So, for fear of that key completely crapping out on me, I don't want to move to Win10 unless
I'm confident it will install and I can stick with it (for better or worse) through the end. Problems within the Preview after I install it I can deal with.
So, I first tried to install the Preview through the standard Windows Update method. The installer took about 7 hours (but from reading lots of internet discussions, stupidly long install times in that range seem to be a common problem with
this builds separate from it actually failing). During the reboot between the "Setting up Devices" (Or is it Setting up Drivers? I forget) and "Taking Care of a Few More Things" (Again, possibly paraphrased), for about a split second, underneath
the Windows logo and throbber, some error like this appeared:
Fatal Error Performing Update Operation # of ##: ERROR CODE
It only appeared for a fraction of a second, and I had no chance of reading the precise numbers or error.
However, the installer then seemed to continue, and went until the main circle was at 100%. As soon as 100% hit, however, the screen went black for something like 30min. Then, I briefly saw "Attempting to recover installation" before "Restoring
your previous version of Windows." And I was, quite impressively considering how far along that installer was, back in Windows 8.1 completely unharmed.
I tried again by burning an ISO and doing a disc upgrade install. I let that one run overnight and was asleep for the error, but I was back in Win8.1 in the morning, so I can only assume a similar thing happened there.
As for my system specs, I'm running on a MacBook Pro 9,1 under Boot Camp. I am upgrading from Windows 8.1.2 Pro with Media Center. I have found other online accounts of people quite successfully installing Windows 10 on Macs, so that isn't the issue.
Does anyone have any clue as to what this error might have been/be, and how I might fix it? Or at least have it on good authority that a fresh installation would be unaffected (meaning it's software-related)? If not, I can try installing to a VHD,
which would at least let me product test on bare metal, but wouldn't have the harddrive space to be my daily driver and would probably only get used occasionally.
Thanks in advance to anyone who can help!
So far, I have the yet-to-be-tried idea of a clean boot prior to installation.
If anyone here has any more specific ideas, lemme hear 'em.
Thanks!

To the individual who proposed this as an answer to my problem: It's not even applicable. I specifically stated that I was trying to avoid doing a clean installation (at least without knowing more about the problem at hand). An answer saying to do the thing
you're trying to avoid doing is not an answer. You can see my last reply for the current status of this issue. 6-8 hour blocks of time in which I can't use my computer (as is required to install build 10041) aren't super common for me, but I haven't abandoned
this thread. There have simply been no more updates. If your motivation as a mod was that you simply don't like there being unanswered threads on this forum, then perhaps you could attempt to contribute rather than arbitrarily marking the first reply as an
answer.
I will continue to update this thread as I try new things and get more information.
Thank you.

Windows 10 Preview update fails 0x8046017

Update is been failing since a couple of days. here are a couple of screen captures:
Sincerely, Manny A.

Actually the one that failed to get installed was a new build that was NOT supposed to be for general public.
What happened was that MS has been sending new builds to MSFT ( MS employees ) for testing. Somehow mistake was made and the builds were "exposed" to Windows Update. But those "exposed" builds will not get installed and therefore you
see the error message and the error code.
Here is the direct copy regarding this matter.......
From Insider Hub:
Windows Insiders who have installed
KB3035129may see reports in the Settings app under Update & recovery that a new preview build is available.
Attempts to download the new build result in Error 0x80246017.
KB3035129 included a code change which unintentionally had the side effect of changing targeting for builds, allowing builds that are exclusive to Microsoft employees to appear available.
No new builds are available which are newer than 9926 at this point. We will issue another update shortly to correct the issue
and ensure that Windows Insiders are able to successfully get the next build which is made available to you. We apologize for the confusion and thank you for your continued participation and feedback.
..........................................................end of the copy...............................................
There is nothing to be concerned of. The Windows Updates that are meant for us will get installed automatically, and those "exposed" new builds will get rejected and you will see that error code until MS sort it out.

Lenovo System Update 5.0.3 failes to download packages

Hello,
SU shows an error dialog saying "An error occurred while downloading packages.".
I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
I checked several posts in this community.
System Update fails to download updates
Lenovo System Update 5.03 on T430u doesn't report software updates
And I knew that tvsu_log_xxx.txt has important information for debugging.
It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.
"An error ocurred while setting the digital certificates for this download"
What is this? Do the digital certificates mean SSL certificate?
Anyone know how to solve this?
Regards,
Yusuke Yamasaki
systeminfo
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
tvsu_log_140219182345.txt
[Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
Info 2014-02-19 , 06:23:45
場所 Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
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Message: Starting the instance of NLS@Runtime
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Message:
The active language is: JP
The default language is: JP
The OS language is: JP
The language loaded type is: OS
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場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.18444
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場所 Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
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場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
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場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
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場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
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場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
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場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2014-02-19 , 06:23:50
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_08_00
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:50
場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2014-02-19 , 06:23:50
場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: An error ocurred while setting the digital certificates for this download
Exception:
Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
Type: System.TypeInitializationException
場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Status set to FAILED
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Message: Some error occurred in download module :
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): JP
MTM: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Severe 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
場所 System.Net.WebRequest.get_PrefixList()
場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
場所 System.Net.WebRequest.Create(String requestUriString)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting DONE status.
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
Solved!
Go to Solution.

I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. >

Preview Build failed to download 0x80246018

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