Previous Purchase

Hey all,
I bought quicktime about 2 years ago, and had to wipe my hard drive and start over. I no longer have the password to get the full verison anymore. Anyone know how to go about getting it again? Thanks!!
Matt

Log in at the Apple Store using the account ID used for the purchase.
Click the "Downloadable software history" to view the registration.

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HT201272 There is no mention here of audiobooks bought via iTunes. My previous purchases do not show up when I hit the "purchased" button, only music - help!

I am trying to re-download, via iCloud, a previously purchased audiobook, but all the records of audiobooks i previously purchased seem to have been wiped from my purchase history, and no mention of auto downloads for audiobooks appears anywhere. Can anyone shed light on this anomaly?

Audiobooks are currently a one-time only download, so they won't appear in the cloud for re-downloading. Have you not still got a copy of them that you can sync to your phone e.g. on your computer and/or on a backup ?

My app store wont let me download apps, says the card is expired and theres a problem with previous purchase can someone help me pls?

My app store wont let me download apps, asks me to update my payment details then says theres a problem with previous purchase and card is expired which is untrue someone help me pls

This is a User to User Forum...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

HT201272 I have previously purchase items that i bought from my iphone and they come up as purchased on itunes, but its not in my library ive connected my phone and its just not showing up or able to download from itunes?

Cant download previous purchases on my account. Bought them via my iphone, but when i try to sync it they dont come up and when i try to download them via my phone again it just doesnt work, and when i try to download them via a computer it just says purchased but they arn't in my itunes library?

What types of item that you can redownload depends upon what country that you are in (music, films and/or TV shows can't currently be re-downloaded in all). If they are still on your phone then you should be able to copy them over to your computer's iTunes via File > Devices > Transfer Purchases.
What you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes and the Purchased tab in the iTunes store app on your phone. If other items of the same content type appear but those don't (and they are still in the store), then check to see if they are hidden : http://support.apple.com/kb/HT4919

If I currently share an iTunes account with my family, is there a way I can have my own iCloud account that they can't access as well as keep all the music previously purchased?

I am going off to college soon and I need to create a separate iTunes and iCloud and the whole nine yards if possible. I currently share icloud and everything with my mom and my brothers phones. Is it possible to move over all of the music the I have previously purchased as well? Also the computer that has our iTunes account on it recently crashed. Is there a way to move the account to another computer?

Hi Rileycarline,
You can easily have an iCloud account that is separate from the Apple ID that is used for iTunes purchases. Take a look at the article below to walk you through that specific setup process of have an account for iCloud and one for Store purchases.
Set up your Apple ID for iCloud and iTunes
https://support.apple.com/en-us/HT204053
Take it easy,
-Norm G.

Previously purchased tab on iPad shows purchases from multiple accounts?

We share a home account across 2 iPads. On 1 iPad if you look at previously purchased apps, it shows apps from another old
iTunes account I had, but no longer use for current purchases.
If an iPad is signed in with one account, why is it showing previously downloaded apps from a different iTunes account?
I would think it would only show apps for the currently logged in id?
Only thing I can think of is the 1 iPad has an app that was previously purchased with the older account, and copied over via
Home sharing possibly.

To clarify, if I log into each apple account seperately in iTunes on the PC, the 1 application shows under previous purchased Apps on both accounts. BUT it was only purchased under 1 account.

HT201272 Why does my new computer only show very few of my previous purchases?

Inherited an iMac that had had many many users. The thing was pretty junked up and slow, so I decided to have a brand new OS installed. So basically it is a new computer. However, when I try to download previous purchases in iTunes I can only find the last two albums I bought. It does not even recognoze that I have purchased other music. When I was sharing the computer with others I had no trouble downloading all of my purchases. So, where are the rest of my purchased albums?

Phone not recognised in itunes
iPhone not recognised by iTunes on PC
iPhone not recognised by iTunes on Mac

I am trying to download previously purchased music from iTunes, it show "purchased" in iTunes Store but does not show up under previous purchase tab

There are several albums that I've previously purchased that somehow were deleted from my computer & iPad. When I go to download available purchases on PC it say that all available punches have been downloaded. When I check iTunes Store it show as "purchased". When I try to check & download from iCloud via either iPad or PC these items do not show up under items purchased.
I can't even re-purchase the item, which I've tried since it shows as purchased in iTunes Store. This is very troublesome because there is no way for me to access these previous purchases. I have been using iTunes & various Apple products with the iTunes Store for several years & there is a lot of money invested in these previous purchases, that there is no way for me to access. As mentioned, I'd even be willing to re-purchase some of these items (though this should be unnecessary). But, the iTunes Store won't let me, because the items show up as purchased in store, but not on any of my devices!!!
Help!

Hey innerev2003,
Thanks for the question, and welcome to Apple Support Communities.
If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
iTunes 11 for Windows: Manage your iTunes Store account
http://support.apple.com/kb/PH12507
Thanks,
Matt M.

Previous purchased do not show up in app store....

Just bought a new iPad. Something strange happening here.
When I click on the "previous purchases" button on the iPad, I get a blank screen - none of the purchases actually show up.
But, the strange part is, that if I click on a blank part of the screen, an app will be selected - it is like the apps are there, I just can't see them. I can touch on random parts of the screen and select different apps - just can't see them. I can also search for a previously purchased app, that I know I have purchased before, and pull it up.
Any idea what is going on?
I have closed all apps, restarted the iPad, reset the network settings, logged out and back into the app store, I have restored the iPad and re-loaded everything from the backup.
Any ideas as to why these won't show up, and how to fix it?
The iPad is a 64GB New/3rd Gen WiFi only iPad.
Thanks for any help!

That's been happening to everyone apple is working as faust as they can to fix it so there's really nothing you can do
Go to the previous purchased screen and touch anywhere tell me what happens

HT201272 Want to download(to my computer)movies that I have previously purchased. When I follow the above instructions, there is no PURCHASED in the quicklinks. If go to PURCHASED under the iTunes Store,brings up MUSIC only.Can't see movies previously pur

I tried to follow the instructions for downloading previoulsly purchased movies. The instructions do not seem accurate for my computer. I cannot seem to find previously purchased movies.
Further, there are multiple copies (of the same movie) on my computer. Can i simply delete the duplicates?

Are you in the USA? Currently you can only re-download movies in the USA and not even all of those (studio dependent).
Before deleting duplicates I would make sure it isn't just two links pointing to the same file. If it is, delete the link but not the file (especially if you cannot download it again). In general you need to exercise caution when dealing with duplicates because some are not really.
How to find and remove duplicate items in your iTunes library - http://support.apple.com/kb/HT2905
http://dougscripts.com/itunes/itinfo/dupin.php (commercial)
Posts by turingtest2 about different types of duplicates and techniques- https://discussions.apple.com/thread/3555601 and https://discussions.apple.com/message/16042406 (Note: The DeDuper script is for Windows)

Apps store wont let me download free app due to previous purchasing problem? help!!

apps store wont let me download free app due to previous purchasing problem? help!!

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill ? If it's not then that might be the reason that you are getting the security code error : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

HT204053 How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps.

Can no longer play music that I previously purchased

After performing the iTunes and Quicktime upgrades last night, I discovered today that I can no longer play songs that I previously downloaded from the music store. I also cannot preview any songs in the music store, and I'm assuming that if I actually tried to purchase a song that it also wouldn't work. When I try to play a song from my iTunes library that I previously purchased, a window comes up saying that "this computer is not authorized to play this song" and requires me to enter my password. After I do that, it generally comes up with a message saying that machine authorization is successful, and that I have 2 machines authorized, although it requires me to do this every time I try a different song. After the supposed successful authorization, it starts "accessing the music store" (which makes no sense to me since these songs have been in my own library for over a year) and ultimately comes back with different error messages, including "We couldn't complete your music store request...The music store is temporarily unavailable" or just simply "there was an error in the music store" or "an unknown error occurred." The error numbers vary - 5555, 403, etc. Why is it even trying to access the music store when these are songs that are sitting in my own library?! Now iTunes is simply closing unexpectedly. I know I'm not the only one (to say the least) having problems, and I hope someone figures it out soon since we all have hundreds of dollars worth of music on our computers that we can't listen to. Unfortunately, I plugged my iPod in today to update it, and I'm scared to even find out what's been erased from it.

Alli hello,
Quit iTunes...
Download Cocktail and start the program... click on the 'interface' Icon and tick 'Show Invisible Items' then click the Restart button...
In a finder window click on the Icon that is your Boot Volume in the Side Bar ... select users ... select shared folder ... select the folder named 'SC info' and put it in the trash and empty it ... Do Not touch any other file.
Pathway looks like this HD > users > shared > SC info > SC Info.sidb
Go back to the Cocktail 'interface' window and untick Show Invisible Items and click restart .. quit Cocktail.
Start iTunes after deletinng this folder and it will prompt you to enter your authorization information again ... see now if your problem still exists...
Let's know how you get on Alli ... take care ... TP

When going to update it says there is a billing problem with the previous purchase, I went in to fix it but it won't let me download it. How do I fix this problem?

When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?

You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
https://ssl.apple.com/emea/support/itunes/contact.html

I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

Click here and ask the iTunes Store staff for assistance.
(102938)

I have a problem with a previous purchase and sign in is required. However, the card is no longer in use and so no money can be billed from it. I need to add a new card so that the money can be taken from that card instead. It's from a different country

I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
Arron

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

Previous Purchase

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