Previously posted troubleshooting doesn't work for my error message "iTunes could not back up the iPhone because an error occurred". What other options do I have?
Previously posted troubleshooting doesn't work for my error message "iTunes could not back up the iPhone because an error occured". What other options do I have to backup my iPhone data properly?
Hi there kchagape,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
-Griff W.
Similar Messages
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I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.My wife's iPhone 5 would not backup, after upgrading to iOS 8. The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years. This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either. I googled for solution and found Phoneview and iFunBox. These apps allow you to see & access data files in the iPhone. Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox". iFunBox was excellent. I used iFunBox to recover her game data. It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash. The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful. The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud. The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps. -
Error message when attempting to backup up iPhone4S to Mac says "iTunes could not back up the iphone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." But how do I delete the backup? Can't find answer to that anywhere.
We had this problem after upgrading to iOS 8. The iPhone 5 would not backup either to the cloud or to the computer. Backup always ended with an error message.
Long story short, with the help of iFunBox ( which I used to make manual backups of some important iPhone data files ), I discovered two games that
would crash iFunBox. They were not important games for us, so I didn't try to isolate the offending data files. And I deleted the two games from the iPhone.
Apparently these two games conflicted with iOS 8 just as they did with iFunBox. The next backup without those games was then successful.
I backed up to both the Mac and the cloud.
Hope this helps. -
I tried to update my iPhone4's, but get the following error message: iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.
The solution will be found here, select your computer type and software.
http://support.apple.com/kb/TS2529 -
I have an iPhone 3gs. How do I fix this or delete the back up?
See this Older Discussion... Just read iPhone instead of iPod...
https://discussions.apple.com/message/12542562#12542562 -
I just got my refurb iPad in the mail. I am trying to set it up, but i am getting this error message " iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. Then try agian." How do I do that?
It sounds like the iPad wasn't erased to me. If the iPad is totally cleared of content, there should be nothing on it and no backup to create.
Without connecting the iPad to your computer - Launch iTunes on you computer and go to Edit>Prefences>Devices. Do you see an iPad backup in there? If you do see it, delete it. -
Hi,
For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on your iPhone before it can be used with iTunes'.
The problem is, I can't enter my passcode because I'm not given that option on the iPhone. All I seem to be able to do is make an emergency call.
It's been working fine otherwise. Any suggestions?
This is the SECOND replacement iPhone I've had this week and I'm getting a bit fed up.
Thanks in advance for any help,Are you referring to the 4 digit passcode needed to enter the phone and use it's features?
If so reboot your iPhone and enter the passcode to get it operational. Launch Image Capture on the Mac and connect the iPhone. Now you should be able to download the video files to wherever you want on your hard drive.
OT -
Upon sync or backup, I receive the message, "iTunes could not back up the iPhone "iPhone name" because and error occurred. I have deleted my backup file and tried another computer, with no success. Also, the bluetooth function stopped working.
Hi, EJ13.
I see you are having issues with backing up you iPhone and have tried a couple troubleshooting steps. There are a couple more steps I could recommend in the article below.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Regards,
Jason H. -
Every time I sync my iTouch I get the following message - "iTunes could not back up the iPod because the backup was corrupt or not compatible with the iPod. Delete the backup for this iPod, then try again." However, when I follow these instructions, delete the backup and try again - I get the same message. Any ideas what is wrong?
Hi,
Try this thread. https://discussions.apple.com/message/12661408?messageID=12661408
Carolyn -
Can I please ask that if this is a known issue why isn't anyone getting it fixed.
I had a baby in December and I had recordings of her laughing and talking for the 1st time on the phone and countless photos and non of them will sync because of this error. The last time the phone synced successfully was December 2010 so it has reverted back to that and I am so discusted with this... I really would like some sort of explination to this as a good few of my friends have had the same error and no one seems to looking into this.. Who is going to give me back all my memories of my baby???????????Same thing happened to me. !!00 photo of my daughter and me (plus alot of other video/photo from the past 3 yrs. Not happy with Apple at all right now
-
Why won't my iPhone sync with my computer? When I hook the phone up to iTunes I get a message that reads: iTunes could not back up the iPhone because the backup could not be saved on the computer. This never happened before.
Hey Janice Lucoff,
Thanks for the question. It sounds like you are experiencing issues backing up your iPhone 4s in iTunes, which is causing issues finishing the sync of your device. The following resource should help resolve your issue, as it refers to the exact error message you described:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Thanks,
Matt M. -
I tried to sync my iphone4 to my pc (not mac) and the following message went out: I tunescould not back up the iphone because an error occurred I restore my phone but nothing happened. What shall I do? (my ipad is working perfectly when i sync it)
I dont know why this happens.Unfortunately, "because and error occured" doesn't give you much to go on. Some general things I would try if you haven't already:
Use Disk Utility on your mac to repair disk permissions, then reboot and try backing up again.
Use Finder to go to ~/Library/Application Support/MobileSync/, then control-click on the Backup folder and select Get Info, then check Sharing & Permissions at the bottom and make sure your username has read & write priviledges
Try closing all apps, then reset your phone: double-tap the home button, tap and hold the apps at the bottom until they wiggle, tap the minus sign on all apps to close them. Then reset your phone: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), and release
Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message. If the problem persists, you might try posting in the iMac or iTunes forums for other ideas. -
Any ideas?
I had this same problem with my new MBP 15", but only with the USB port on the left side. The USB port on the right side worked fine. Perhaps the ports on the left don't have enough signal energy for the iPhone.
Anyway, try using a different USB port, and if that doesn't work, perhaps you could try a powered USB hub. -
I'm a recent iPhone 4 user and I just upgraded through AT&T to the 16gb iPhone 5s. The employee at the AT&T store who hooked my family up with phones, told me I could start out with a new phone or back it up to my iPhone 4. So I get home and it takes awhile to back up both phones, so after half an hour, I noticed that my Nirvana albums "In Utero" and "Nirvana" were not syncing. In Utero has twelve tracks, and it would not sync the twelfth track "All Apologies", it would ultimately stop at that track. It would also not sync AT ALL the late Nirvana album. Now, I've tried backing them both up again and I tried updating both phones. But it was only Nirvana not being synced. Now my whole library is corrupt. I have four artists on my phone, six albums, and 78 songs total. That isn't really much...
I really need help, this is frustrating me because I literally live off of music. I love my new iPhone, I really do, but I've tried literally everything under the sun to sync my music. That's the only problem.
Thanks to anyone who helps.Same problem here too... it's driving me nuts. I share an imac with my boyfriend and we both have iphones and never had a problem syncing or backing up. Then, suddenly, we get the message stated above... but only when backing up HIS phone, a 3GS (mine is a 3G). We have tried everything:
Deleting the backups and trying to create new
Changing permissions on all of the backup folders once, twice, 3 times over...
Changing the name of the backup folder so that iTunes creates a new backup folder
Creating a new user account for him in the mac os with his own iTunes backup folder and his own permissions.
NONE of these things worked. The closest we got was in the last attempt of creating a new user account, where it actually CREATED the backup (there is a backup file in the proper folder that is about 4gb in size) but we still get the error message at the end, and the backup is not found in iTunes under device preferences.
This is extremely frustrating to say the least and I hope somewhere out there has a solution. -
The above message is what I get when i try to back up my iPhone 4s to my PC. I tried deleting the backup through Edit > Preferences and so on, but I still get the same message! How can I get rid of this message and backup my iPhone? It worked fine two days ago. Any help would be much appreciated.
https://discussions.apple.com/message/13385376
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