Prime Infrastructure 2.0 Alarms & Events

Hi everyone
I'm working on narrowing down the alerts and events, so I get emails only when a device is unreachable. Eventually, I'd like to continue with specifying ports on these devices as well, like trunk ports and whatnot. As of right now though, i'm wondering how you all have been handeling the Unreachable Device alerts.
Thanks and happy Friday.
Edit: As a follow up, I wonder if it's possible to define different types of alarms as critical. So if a device is unreachable, mark that as critical. If a port is down, mark as major. That way I'll be able to email on critical events only.

Hi,
I share interest in port monitoring.
I am using Cisco Prime Infrastructure 2.0 (evaluation version for 60 days). I want to deploy port monitoring for my trunk ports between switches and some other important ports e.g. servers. Basically I want to get alarms when these ports are down, there are errors on ports and etc.
So in Design>Port Grouping I created User Defined group with important ports. In Deploy>Monitoring Deployment I selected Interface Health (default)>Deploy selected Port Groups and when selected port group I created.
Now the rule shows Deployed: Yes and Status: Active. After that I just pulled out one port which was in monitored group, waited 5min as it is set in Interface Health (default) template, and nothing happened, and worse, alarms started to show up of other ports where regular users are connected (computers was turned off), which I do not want to see at all. I tried redeploy template, I even created my own template but still no desired result.
Any suggestions how to make port monitoring work?

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Cisco Prime Infrastructure 1.3 Alarm & Events

I am using Cisco PI 1.3 to monitor Cisco 2960, 3750 & 6500 Switchs.
Sometime, when a Switch port is down, a syslog message send to PI and the PI considers this issue as "INFORMATION" Severity level in Events List.
How to make the PI considers the port down issue as "CRITICAL" level in order to raise up an Alarm and send Email Notification?
Thanks & Best Regards

Hello,
Prime Infrastructure considers the alarm based on the severity listed in the syslog message. In this case, the syslog severity is of level 5, hence PI considers the issue as Information.
If you would like to consider these events more severe, the device will have to be configured to generate more severe syslogs for such events.
Best regards,
Vlad
==========
NMS Team
Krakow, Poland
Cisco TAC

Cisco Prime Infrastructure and no new events / alarms since update to 2.2.1

Hello,
I have upgraded our Cisco Prime Infrastructure from version 2.1 to 2.2.1 (with a backup and restore). We have round about 700 APs and three 5208 Controller. So far everything seems to work really fine. The only problem is that there are no new alarms/events under "Monitor", "Alarms and Events".
The last entries (events and alarms) are dated before the upgrade. Other informations (like client counts for example) are correct.
Is there a known bug related to my problem? Can anybody help?
Thanks

I have done some research:
I see the following problems in the log-package (downloaded from Prime):
===
<msg time='2015-04-07T12:10:50.620+02:00' org_id='oracle' comp_id='rdbms'
client_id='' type='UNKNOWN' level='16'
host_id='rzprime' host_addr='xxx.xxx.xxx.xxx' module='JDBC Thin Client'
pid='9499'>
<txt>ORA-1652: unable to extend temp segment by 128 in tablespace TS_EVENTS
</txt>
</msg>
<msg time='2015-04-07T12:10:50.727+02:00' org_id='oracle' comp_id='rdbms'
client_id='' type='UNKNOWN' level='16'
host_id='rzprime' host_addr='xxx.xxx.xxx.xxx' module='JDBC Thin Client'
pid='15177'>
<txt>ORA-1652: unable to extend temp segment by 128 in tablespace TS_EVENTS
</txt>
</msg>
===
I think that there is a problem with a too small tablespace. But I can´t fix that. Anybody? ;)

Cisco Prime Infrastructure 2.0 Alarms (switch port down)

We have a cisco Prime Infrastructure 2.0 managing switches, routers and AP.
By default, when a port of a switch goes down, the cisco Prime Infrastructre generates a Critical Alarm for that. (this is a problem, because every phone of laptop disconnection will generate a critical alarm for me)
I found out that if we go to Administration --> Alarm Severity --> Link down, I can change the Alarm from Critical to another type of alarm.(ex: warning)
The problem is that I want to keep the Critical Alarm for my Uplinks ports and for some important switch ports, and I would like to make the alarm as warning for the normal user ports.
I know that I can create Port Groupping and add ports to each group and apply monitoring templates on those groups. But This couldn't Help me solving my alarm problem.
So I just need to know how to manage the alarms severity for each group of ports.
Thank you

Hi,
Same problem here.
I am using Cisco Prime Infrastructure 2.0 (evaluation version for 60 days). I want to deploy port monitoring for my trunk ports between switches and some other important ports e.g. servers. Basically I want to get alarms when these ports are down, there are errors on ports and etc.
So in Design>Port Grouping I created User Defined group with important ports. In Deploy>Monitoring Deployment I selected Interface Health (default)>Deploy selected Port Groups and when selected port group I created.
Now the rule shows Deployed: Yes and Status: Active. After that I just pulled out one port which was in monitored group, waited 5min as it is set in Interface Health (default) template, and nothing happened, and worse, alarms started to show up of other ports where regular users are connected (computers was turned off), which I do not want to see at all. I tried redeploy template, I even created my own template but still no desired result.
Any suggestions how to make port monitoring work?

Export Alarm/Event Data from Cisco Prime Infrastructure 2.1+

I am looking to export the current Alarm data for my CPI 2.1 deployment. This so we can go through and organize the data in excel and better configure alarm/events....currently getting 3k a week and we need to tighten what constitutes a critical event and some other parameters. We need the raw data in csv format so do some analytics on it.
My issue is there is no reference in the admin/user guides to export alarm data. Also no button or option within the GUI. How can this be accomplished?

The supported method going forward is to have external tools interact with Prime Infrastructure via the REST API.
See the documentation on your Prime server for "GET Alarms":
https://<your server address>/webacs/api/v1/data/Alarms?_docs
...or you can download a copy of the API Reference here.

Cisco prime Infrastructure alarms by e-mail

hi all,
my Cisco PI1.2 not send me a notification e-mail with specific alarm if occurred twice and the first time is not cleared or deleted.
i.e.
if a switch is down it send me a notification e-mail, and this switch comes up again but i did not remove the first alarm, the PI not send me a notification.
please advice
thanks in advance

Alarm Status
Description
New
When an event triggers a new alarm or an event is associated with an existing alarm.
Acknowledged
When you acknowledge an alarm, the status changes from New to Acknowledged.
Cleared
An alarm can be in these statuses:
Auto-clear from the device—The fault is resolved on the device and an event is triggered for the same. For example, a device-reachable event clears the device-unreachable event. This in-turn, clears the device-unreachable alarm.
Manual-clear from Prime Infrastructure users: You can manually clear an active alarm without resolving the fault in the network. A clearing event is triggered and this event clears the alarm.
If the fault continues to exist in the network, a new event and alarm are created subsequently based on the event notification (traps/syslogs).
This might be the reason, I believe.
Please refer the following link for better understanding.
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/1-2/user/guide/prime_infra_ug/alarms.html
Hope that helps.

Cisco Prime Infrastructure 1.4 SNMP Traps are not converted into Alarms

Hi everybody,
I just configured SNMP Traps on a Cisco Catalyst 3750-x to send to our Cisco Prime Infrastructure 1.4 Appliance.
Now I forced the Switch to send some traps (Power off a Power Supply, Interface errdisable). The only events I see in Alarms & Events on PI is the same information message everytime:
Configuration management event has been recorded in ccmHistoryEventTable.
I think the forced traps should be converted into alarms? Why can't I see them?
Thanks,
Marc

Ok, I started debugging as you said. I get the following output:
Mar 13 09:28:13.711: SNMP: V2 Trap, reqid 11689, errstat 0, erridx 0
sysUpTime.0 = 198609846
snmpTrapOID.0 = ciscoSyslogMIB.2.0.1
clogHistoryEntry.2.1688 = PM
clogHistoryEntry.3.1688 = 5
clogHistoryEntry.4.1688 = ERR_RECOVER
clogHistoryEntry.5.1688 = Attempting to recover from bpduguard err-disable state on Gi1/0/13
clogHistoryEntry.6.1688 = 198609844
Mar 13 09:28:13.737: SNMP: Queuing packet to xx.xx.xx.xx
Looks like the Switch is sending SNMP Traps from the ciscoSyslogMIB. Is this why PI can't show the Traps and convert it into a alarm?
After this test I configured logging (syslog) to the PI. Now the errors are showed but still not converted into alarms. I just want to be notified by email when such errors occurs.
Thanks,
Marc

Including Interface Description in Cisco PRime Infrastructure Alarm Message

Hi all,
i succesfully configured a Cisco Prime Infrastructure 2.1 applliance to display an alarm and to send me an e-mail when switch uplink ports goes down.
The text displayed in alarm message is :
port 'interface_id' is down on device 'device_ip_address'
I'd like to include in this text also the interface description so the text will display :
port 'interface_id' 'interface_descriprion' is down on device 'device_ip_address'
Is this possible?
Thankyou in advance

Hi,
i followed these steps :
SWITCH SIDE
- configured Prime Infrastructure as snmp-server host;
- enabled snmp-traps for linkup and linkdown events globally;
- disabled snmp-traps for linkup and linkdown on non relevant interfaces using the no snmp trap link-status command
PRIME INFRASTRUCTURE SIDE
- under "Deploy/Monitor Deployment" i deployed template "Interface Health" for all the interested switches
- under "Administration/System Settings/Mail Server Configuration" configured my internal SMTP server to make Prime Infrastructure able to send e-mails
- under "Operate/Alarms & Events" click on "Email Notifications" , then on "Switches and Hubs"
- check the "critical" box , insert the destination e-mail address into the "To" field then click "Save"
- check the "switches and Hubs" box and then click Save
As i know is possible to avoid to configure every single not-interesting port on the switches with "no snmp trap link-status" command (it's a bit annoying when you have tens of switches), using Port Grouping configuration on PI but i tried it without success.
Hope this helps.
Best Regards,

Prime Infrastructure 2.1 - Power supply alarms on switchs

Hi,
How can i manage to get a email if one of my power supply on a switch die (see the attached file).
I tried to activate all snmp traps possible on my switch and all i can get is configuration management events on PI.
I changed the Severity Configuration on PI for Environmental monitor detects a testpoint reaching a critical state to critical.
Any ideas?
Sorry for grammar, english is not my native language.
*** Prime Infrastructure 2.1, we will upgrade for 2.2 in few weeks***

Hello,
It's tracked by the following bug:
CSCui46231 Processing Alarm on power supply failure and Fan failure conditions
Should be resolved in PI 2.2
Ram

Cisco Prime Infrastructure 1.2 - web browser freezes when managing rogue APs alarms

Hello all,
has anybody faced a freezing problem when you click in Cisco Prime Infrastructure 1.2 down on alarm bar and then to Rogue AP alarms and then try to add an annotitation or change a rogue alarm to Friendly?
I tried it on different PC, different browsers (Firefox 14.0.1. Chrome ...) and the problem is still there.
Has anybody an idea?
Thanks.
Regards
Karel

I just tried it from my lab VM and had no problems. I use Chrome and the browser does sometimes not refresh for a while but that is just when I start to click around.
Thanks,
Scott
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Cisco Prime infrastructure Change severity Switches and hubs - link down alarm

Hi, I want to change the severity of the link down alarm in the Cisco Prime Infrastructure 1.3, but in the menu Administration -> System Settings -> Severity Configuration i can not find the alarm. Some body knows where is it? o where i can change the severity of that alarm?
Thanks in advanced.

Hi Rollin and Daniel,
the first test i did changing the severity was with a new installation, with no devices added and it worked, when i did it in a Prime infrastructure with devices added it didn´t work, well, for this Prime with devices i upgraded it with the patch for 1.3 version and now it works too, the alarms is ok as the alarm severity, this is the link for the patch:
http://software.cisco.com/download/release.html?mdfid=284652876&flowid=38562&softwareid=284272933&release=1.3.0&relind=AVAILABLE&rellifecycle=&reltype=all
i hope this helps,
Regards,
Milton Tizoc.

Prime Infrastructure blocks SNMP during sync causing PRTG alarms

We're running Prime Infrastructure 1.2, and until yesterday we were mainly using it for wireless monitoring. We use PRTG for monitoring the state of the rest of the network. I added our core router (6509-E w/VSS), and during syncs, we will get PRTG alarms (SNMP traffic sensors) saying "No response". The downtime is ~5 minutes (which is the PRTG scanning interval). So, it seems like Prime is preventing other SNMP traffic during the syncs. Is this normal? I don't really like the thought of receiving a boatload of false alarms several times a day.

Hi Brian:
Prime Infrastructure 1.2.0.103 was deferred and removed from Cisco.com in favor of 1.2.1.12, for a number of issues. The current release is 1.3.0.20 Update 1. Between the two, there have been a number of fixes with regards to Java threads being locked, amount of system resources being used by the Oracle engine, size of the backups, and a lot more. You may want to look into getting current to see if the behavior changes.
Clarifying the upgrade path to Prime Infrastructure 1.3.0.20 Update 1
Given the volume of data polled during sync cycles, I could see where Prime Infrastructures questions might dominate or even overwhelm the router's SNMP agent, but there's no process that puts an access-list to prevent the agent processing any other station's traffic while sync is going on. You may want to check the CPU utilization of the SNMP agent (show process cpu | i SNMP ENGINE) before, during and after the sync to see what impact the sync has.

Prime Infrastructure 2.1 - SFP port alarms to email/show total network traffic speed

Hello,
Running Prime Infrastructure 2.1 with assurance license.
I have two questions:
1. Setting up alarms in PI 2.1. I've set up a port group of my main switches that have TenGig links to our main router. I have set up a monitor template that has only interface availability on it and then deployed it. In theory, this should email me, the contact (where I put my email address in), when the ports that I have set up go down, correct?
2. I want to monitor the entire traffic of the network going in to the router from our TenGig ports. I've messed around with the dashlets and adding my port group to the WAN utilization dashlet but only see % of utilization. I'd like to be able to see raw traffic stats from those ports. I'm sure I'm missing something. Where do I need to look in PI to check raw traffic data in Mbps/Gbps from my ports.

In my first question, I do not get an email when a port goes down. I set up a test port and when I pulled it, after about 10 minutes, it had never sent me an email. I will continue to look through what I've been doing to see if I can figure it out.

Prime Infrastructure 2.0 Link-Down Alarm severity level

Hi,
i have been looking for a way to lower the severity level of link-down Alarms. I use the threshhold utilization feature and want to generate an alarm when CPU or Memory goes over 90%, this works fine. Problem is that when you enable "Switches and Hubs" or "Routers" category to receive alarms under: Operate -> Alarms & Events -> Email Notifications, you define only Critical alarms should generate an email and Link-down is by default Critical.
Well you figure that you should be able to change this, but i can't find anything to change the severity under: Administration -> System Settings -> Severity Configuration.
Do anyone know if this is even possible? If so please tell me how..

Hi,
Yes it is possible.
Changing Alarm Severities
You can change the severity level for newly generated alarms
Note Existing alarms remain unchanged.
To change the severity level of newly generated alarms:
Step 1 Choose Administration > System Settings .
Step 2 Choose Severity Configuration from the left sidebar menu.
Step 3 Select the check box of the alarm condition whose severity level you want to change.
Step 4 From the Configure Severity Level drop-down list, choose the new severity level ( Critical , Major , Minor , Warning , Informational , or Reset to Default ).
Step 5 Click Go, then click OK.
Check the attached screen shot ..
Thanks-
Afroz
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What are the features supported in Cisco Prime Infrastructure for WLAN for autonomous AP's?

What are the features supported in Cisco Prime Infrastructure for WLAN for autonomous AP’s?

• PI provides visibility for autonomous clients within the same list view as lightweight and wired clients (client list page).
• Rogue AP detection for autonomous AP's is not supported (it's supported in CUWN).
• Alarms/events for client authentication issues (e.g. authentication failure) are displayed in PI.
• Config management for autonomous AP's is via CLI template. Config comparison and archiving functionality in PI leverages these same features that were brought in from LMS, so need to defer to others in terms of whether this is a cross-platform feature in PI or is only supported on a subset of platforms. Config comparison/archive is supported in CUWN.PI supports both infrastructure (e.g. AP Tx Power and Channel, busiest AP, AP utilization, etc.) and client (e.g. client count, client sessions, etc.) reports, and there are extensive reports for CUWN

Prime Infrastructure 2.0 Alarms & Events

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