Print on printer model HP ENVY 4500 all in onefrom pavillion model 15-no84ca

no connection from printer to labtop

Hi @dortmund111
I would like to help you get your Envy 4500 communicating with your laptop. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Adva....
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Similar Messages

How do you get a MacBook with OS X10.6.8 to print to an HP 4500 all in one wireless printer?

How do you get a MacBook with OS X (10.6.8) print to an HP 4500 all in one wireless printer?

Go to http://www8.hp.com/us/en/support-drivers.html and ensure you have the latest printer drivers loaded. Also, HP will often post the steps to enable the wireless functions when setting up the AIO functions.

HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer.
I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing.
When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass.
Its under warranty but I've tried everything for 3-4 days now & getting nowhere
Someone please help
BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1.

Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

Trying to network HP Envy 4500 all in one with OSX 10.9.4

First time installation of HP Envy 4500 all in one was going well on Mac with OSX 10.9.4. However I can only get the printer to work with cable. HP instructions were to re-insert CD and follow instructions for 'reconfiguring without cable' however this was not an option on the CD, it just tried to repeat the installation.
Configuring Device through my Mac came up wit this message- "Device not reachable. the woreless network settings were successfully downloaded to your device. However your mac was unable to locate the device on the network."
There is no point me having the wireless option if it needs to have a cable connection. Please can anyone help me with this last stage to get set up. Many thanks.
This question was solved.
View Solution.

Hello @Allgoodthyngs , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into connectivity issues. I would like to help.
I would recommend you perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

My Wireless HP ENVY 4500 All-In-One Printer Has Stopped Printing PDF Files

I installed the subject wirelessly printer about 1 years ago. It works quite well with my iMac OS X10.9.1 desktop and my Win7 laptop PC. But, it recently stopped printing PDF files for no apparent reason, and I get no error messages.
It won't print PDFs from my browsers nor from Adobe Reader (11.0.07) ... but all other document file types print OK from my browsers and Reader.
The only thing that comes close to printing PDFs is that sometimes, when I try to print a PDF page or file from within Adobe Reader, it prints - on a single sheet - 6 tiny duplicate sections of what appears to be the upper right-hand quadrant only of the original PDF document.
Please note that I un-installed and re-installed the printer and its driver twice without success. Also, no amount of printer re-configuring of layout, size, etc. made a difference. I received some previous work-around advice about converting the PDFs to a Word document, and printing that. But this is just not convenient; and besides, the printer is suppose to print PDFs (PDF is my document of choice for basically all my collaborative work). I should also state that I received no help with this problem from the HP ENVY user group forum; so, I guess that means you may be my last resort. And finally, I don't know if this is relevant or not, but I upgraded my iMac from Snow Leopard (OS X 10.6) to Mavericks (OS X 10.9) a few months ago - this upgrade was frought with all sorts of teething problems! - and I am now somewhat suspicious that something in the upgrade might have something to do with my current PDF problem.
Could someone please advise me on any Adobe Reader and/or printer re-configs, re-sets or other actions I should try?
Thanks

Correction to initial post: The 6 tiny sections incorrectly printed on a single sheet are actually from the bottom right-hand quadrant of the original PDF page - NOT the upper right-hand quadrant.

How to stop double side printing on HP ENVY 4500!!!!! HELP ME PLEASE!!!!!

i am going CRAZY!!!! I can't stop with the damm double side printing !!! And it's only using the blank ink cartiage and not the color one!!!!! PLEASE HELP ME!!!!!!!

Hi stressedteacher,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having an issue with the printer doing double sided print out's. So I can better assist you, Please respond with which Operating System you are running.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I look forward to hearing from you and I am always happy to help.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Unable to print images using ENVY 4500 - a red x appears

I am unable to print certain images and instead see a red x where the image should be.
This worked fine for a similar image a month ago.
How can this be resolved?

Hi there, from what type of device are you trying to print the images from e.g. a smartphone/tablet or a PC/laptop?
Best
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

HP ENVY 4500 Printer "Error. Cannot connect to Server"

Hey everybody,
I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
"Error. Cannot connect to Server. Check Server name and address."
She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
Any help would be greatly appreciated,
bbritt91

Hi bbritt91,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.
If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Unable to communicate with printer error with HP Envy 4500

Hi I am having trouble printing with my Envy 4500 printer. My computer system is Windows 8.1. I installed the driver per instruction from the website and use the usb cable to connect the printer. However when I tried to print a pdf document it says "Unable to communicate with printer" and I can't get the test page to print either. Please help! Thanks in advance!

Hi @Casey_Z , and welcome to the HP Forums!
I see you're having issues printing. I would like to help!
I'd recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd then suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

HP ENVY 4500 Printer Windows 10 printer wont print

I have a HP ENVY 4500 all in one printer. I did the windows 10 inplace upgrade.Now th printer wont print. I dont think this is a driver issue.I get an error saying the printer is off line. My WIFI is connected and working great.When I look at internet connections in my area My printer shows up on that list,and ask for a security code. I think it asking for a password for the printer.I have never set one up. (FYI) I had been using this printer with Windows 8.1 andIt worked great before the windows 10 upgrade. Do I need to set up a password for this printerTo make it work. By the way This computer is a Dell Insperon about a year and a half old.I need to print Please Help.Thank youEarl

I managed to fix this issue by myself.
After hours of trying everything HP suggested on other forums with no avail I simply turned everything off (including the PC and Printer) and left it for half an hour.
Then I turned the printer on but turned the wireless off. I then tried to print the same document from the PC (which came up with an error saying my printer needed a connection to complete) turned the wireless back on via the printer and it works!
Quite disappointed I seem to be having so many problems with the ENVY after all its recommendations, hopefully the issue will not return.

HP Envy 4500 connection issues

Hi. My Envy 4500 all the sudden will not print, becuase a message on my mac printer icon reads, 'Printer not connected." It HAS been connected....I don't know what happened. The driver appears to be missing from my computer, too. The printer itself, which is wireless, is lit up, so it is on. Ideas? Thank you.

Hello @bogarrity, and thanks for posting on the HP Forums!
I see you're running into connectivity and software issues. I'd be happy to help!
I am posting an HP Support documents below that will show you how to find which version of the Mac operating system you are using:
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 e-All-in-One Printer Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thanks again for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 scanner is busy

Suddenly, it is no longer possible to make a scan (or copy) on my HP Envy 4500 All-in-one.
A Windows 7 desktop, Windows 8 notebook and Android 4.4 all report errors, originating from the respective HP software/app. In addition, Windows 7 itself reports an error as well. All messages refer to the scanner being "busy" or mention another scan operation being in progress. However, no scan is taking place from any device. Initiating a scan or copy from the device itself doesn't work either.
The errors persists on both USB and Wifi connections. Printing works just fine.
I tried updating the firmware, but the updater cannot proceed because there is a "problem" with the device. HP Print and Scan Doctor fails at the second step ("Controle stuurprogramma", meaning "driver check"). Reboot does not help. Restoring factory defaults from the device's screen does not help. Resetting the device by pulling the plug while the device is powered on does not help. Reïnstalling the full driver does not help. Removing and re-adding the device to windows doesn't either.
I tried all steps on the HP support page [1,2] that Print and Scan Doctor directed me to. Did not work.
This is a refurbished Envy 4500 I got from HP because my original device was DOA (dead on arrival). I'm getting the impression the refurbished device was faulty and is faulty still.
Kindly request HP support staff to provide me with a solution.
[1] http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04092273&lc=nl&cc=nl&product=5304877&sfs=545345...
[2] English translation of [1]: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03586087&PSdrFW=MKM1FN1430ER&PSdrIssue=DriverCo...

Hello there! Welcome to the forums @dpx ,
I read your post about how you cannot make scans or even copies. First of all, thank you for your detailed post, the information really helps. Unfortunately, it sounds to be a scanner failure, as you cannot copy or scan. I have a guide that I would like to recommend for your troubleshooting and I hope it helps!
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a terrific day and thank you for posting in the community!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP ENVY 4500 creates its own SSID on my WiFi network causing problems and confusion

I am finding this problem hard to articulate clearly and I can’t find any information on the internet about why my new HP Envy 4500 printer has set itself up with its own SSID on my WiFi network, but here goes :
I bought an HP Envy 4500 all in one printer for my daughter’s room in university, which has a WiFi network with WPA security. First I tried to add this printer to the room WiFi using the printer menu, but it gave an error stating that the WPA passkey format was incorrect, when in fact it was the correct password. So instead I had to install the printer using the installation options accessed from the HP website using her laptop.
This has worked, but it has also set the printer up with its own independent SSID called ‘HP-Setup-45-ENVY 4500 Series’. This separate SSID for the printer is causing some problems and does not seem to have any useful purpose. For example sometimes documents randomly will not print from the laptop, but if you then disconnect the laptop from the room SSID and reconnect it to the printer SSID, the documents will then print, but then you have to reconnect to the room's SSID when done. This is confusing and of course completely unwanted behaviour.
Does anyone know why this new SSID called ‘HP-Setup-45-ENVY 4500 Series’ has been set up for the printer please? Can I get rid of it so that printer is simply a device connected on the WiFi network in the room please?
I hope this makes sense as this a very frustrating issue for something that should be completely straightforward.
Thanks.
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Go into the printer settings and disable Wireless Direct. Done.
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I worked for HP but now I'm retired!

Print on printer model HP ENVY 4500 all in onefrom pavillion model 15-no84ca

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