Print problem with Acrobat XI

Hi,
After implementation of Acrobat XI my company is experiencing problems with pdf files failing to print on some printers.
The problem occurs for these specific printer types (reported so far): OCE 6522C, OCE CS 250, Canon iR-ADV C5045/5051.
The common problem is that when the pdf is printed (Reader XI standalone or as IE plugin or Acrobat XI professional) it looks normal and we get the normal confirmation that the print job was successfully sent to printer. However, in all cases the job never goes into the printer queue but gets deleted without a trace.
The problem is only present for PDF files created using Acrobat Distiller XI and printed with Reader/Acrobat XI. All pdf files created with Distiller versions pre XI, print fine on all printers.
The problem is present regardless of which user creates the pdf and who tries to print (as long as Acrobat XI is used.)
If we create pdf using the utility "PDF creator" from pdfforge, the printing works perfect from both Reader and Acrobat XI.
If we print pdf files generated by Distiller XI with "PDF Architect" from pdfforge, the printing still works perfect.
It seems to us that a change in either Distiller XI and/or Reader/Acrobat XI is causing the printers to skip/delete the job??
We cannot easily ensure that all printer drivers are updated, as this is a large company with several thousand enployees in many different offices around the world.
Some system details:
OS: Win 7/Serv. pack 1/64-bit
Reader v. XI, 11.0.2
Adobe Distiller professional XI, 11.0.0136
Distiller settings: Profile: "High Quality Print", Security: none, Comaptibility: Acrobat 5.0 (Pdf 1.4), All fonts embeded
Printer driver used for generating ps: Adobe PDF (Adobe PDF converter)

Hi,
I have the exact same problem. I have noticed that the screen asking for the serial number is on my OS language (Danish). If I deactivate photoshop and activate again the same screen is in English and allows me to login and register the license with no problems. Only when printing with the Adobe PDF printer I get the problem!!
Anyone?

Similar Messages

Printing problem with Acrobat Pro 10.1

I get an "Insufficient memory" message on my LaserJet printer when trying to print certain PDFs using Acrobat Pro 10.1, but the PDFs are printed without any problem from Acrobat Pro 9 or Preview. Does anybody else have this problem?

Thanks for responding I was using an MS Excel spreadsheet to merge details to produce labels in a programme called NiceLabel Pro. The information from the spreadsheet was very simple - a readable code number and a QR code. In the Nice Label document setup you nominate the printer - in my case this was the Adobe PDF printer - to produce a Press Ready quality PDF file. I tried several times to print this file and each time ended up with page 1. As the job was urgent and I had a deadline to meet, I ended up installing a programme called Nitro - which also produces PDF - to complete the job, without a problem. However, I would prefer to stick with my Adobe Acrobat software as the other alternative is limited in its pre-press options. Hope this information will enable a solution to the problem.
- Thanks, Lynne
Hi again Dov - have you been able to come up with an answer to my Acrobat problem. Would like to begin 2015 with workable Acrobat.
Many thanks - Lynne

Printing problem with Acrobat V.10.1.12

I recently had to complete a mail merge type exercise to create labels and supply print ready PDF to commercial printer. The complete document was 3,334 pages. When I went to print the PDF printer seemed to be going through all the motions, but at the end, would only produce page 1 of this document. Is there something I can do to correct this?

Thanks for responding I was using an MS Excel spreadsheet to merge details to produce labels in a programme called NiceLabel Pro. The information from the spreadsheet was very simple - a readable code number and a QR code. In the Nice Label document setup you nominate the printer - in my case this was the Adobe PDF printer - to produce a Press Ready quality PDF file. I tried several times to print this file and each time ended up with page 1. As the job was urgent and I had a deadline to meet, I ended up installing a programme called Nitro - which also produces PDF - to complete the job, without a problem. However, I would prefer to stick with my Adobe Acrobat software as the other alternative is limited in its pre-press options. Hope this information will enable a solution to the problem.
- Thanks, Lynne
Hi again Dov - have you been able to come up with an answer to my Acrobat problem. Would like to begin 2015 with workable Acrobat.
Many thanks - Lynne

Printing Problems with Acrobat 9.5.1?

I recently installed the update - Acrobat Pro 9.5.1 (Mac). Now I am having problems printing pdf files.
I re-installed printer drivers and printer software a couple of times. Got a file to print this morning and now nothing will print again.
These upgrades are more trouble than they are worth. What a waste of my time and time is money when you run your own business.
I've found no help online for this issue.
Printer - Epson Stylus Photo R1800
imac 27 inch running Mac OS X 10.6.8
Adobe CS5
Ramona

The printer.
iPhoto is still active and I can do other things with it. The job has been sent tothe printer so I guess it's the printer where the problme lies, or the communication between the Mac and the printer (which is wireless, though that shouldn't make a difference).

Printing problems with acrobat and Mavericks

We just got a new Mac Mini to replace an old iMac to drive our printers. We normally print from Acrobat Pro 9 ( 10.6.8 & 10.8.5 ) and have no problems. We migrated everything over to the Mini, which is running Mavericks, and now when we print a 2 page document the 2nd page is printing 180 degrees turned around. Printed the same file from another Mac with no problems. I've heard that Mavericks will only run Acrobat Pro XI. This is insane, that's like $450! Could it be a driver or something simple that I can't see for the life of me? BTW, this Mini will be running 10 printers at once, the old one did it.

Have you reset the printing system…
http://support.apple.com/kb/PH14141
Does Preview do any better? That will indicate if it's the printer driver or something in the application's printing system.
It would be worth checking that the printer drivers are up to date - a migrated driver may not be appropriate for 10.9.

Printing Problems with Acrobat Pro 9.5 for Mac

I have Acrobat pro 9.5 for Mac. I'm using a Canon MG8150 multi-function printer. Everytime I try to print from Arobat Pro I get an error message. Any suggestions? I can print my pdfs from Apple Preview; so it's not the document or the printer.

The first problem is probably a permissions issue. Run Repair Permissions from the Disk Utility. For the second see this
Announcement: Known Acrobat Issues under Snow Leopard
Hide Details
(1) The Adobe PDF Printer module does not work under OS X.6. Please see http://kb2.adobe.com/cps/509/cpsid_50981.html to find out how to create Adobe Quality PDFs under Snow Leopard.
(2) Opening files from the finder, including files authored by Adobe applications, may not open them in the original authoring application. Omitting a file extension from the file name will increase the likelihood of this happening. See http://kb2.adobe.com/cps/511/cpsid_51110.html for more information.
by MichaelKazlow at Aug 30, 2009 2:10 PM

Printing Problems with PDF - Adobe Acrobat

Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
I have tried fiddling with the printer settings; the print as 'photo' option, dpi settings, greyscale - as much as I can think of and I am thoroughly stumped.
In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
If there are any wonderful people out there with any fabulous ideas about how I can get my shading and boxes back; I'd very much appreciate it. Sadly I have a tax return to fill out (which is already fabulously late) and need my printer to work!
Much appreciation in advance x

Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Printing problems with hp laserjet 1018

- printing problem with my hp laserjet 1018 (no *.pdf files!), all other documents were printed
- hp photosmart premium c309 works with all file types
Windows 7 64 bit
Adobe Acrobat Pro 10.1.7
Acrobat Reader 11.0.3

Also having other "permission" based problems as well. Other people cannot open my PDFs even though I have not used any security. I'm thinking about getting a previous version of Accrobat Pro and installing that.

Printing problems with Pdf documents created with Pages

I upgraded to Acrobat 8.0 recently and for some reason when I save a Pages document to pdf, within the print options then try and print, it prints blank.
I have created other pdf documents which print OK, so the problem lies somewhere within Pages.
I didn't have the problem with Acrobat 7.0
ANy ideas

When you say "Acrobat", do you mean Adobe Acrobat Standard or Pro? Or do you mean Adobe Reader?
If it is Adobe Acrobat, I would go to the preflight option and see what information you get there. But no, I have not had the problem myself.

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

Printing problems with InDesign CS3 running on OS 10.6

I recently upgrade my old G4 Mac (OS 10.4) to a new Mac Mini running OS 10.6.6. I am still running CS3 and have encountered only one problem. When I print multiple copies documents from InDesign that contain several layers, each copy is processed separately, so that it can take several minutes just to send the print job to the printer if I'm printing over 20 copies. Then once the print job is processed the printer pauses between every copy, which is tripling the printing time. If I print a simpler document with only one or two layers it processes all the copies at once, as it should. I am printing on an Okidata 6150 color laser printer.
I never had this problem on my old computer. I'm wondering if this is one of the "unsupported" bugs of running CS3 on Snow Leopard. I want to make sure that this is a problem unique to running CS3 with Snow Leopard before I go ahead and upgrade to CS4 or CS5.
computer: Mac Mini core 2 duo 2.4 ghz processors, 4 gb RAM, printer: Okidata 6150 DN color laser printer.

Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

Printing problem with Summarize Comments?

Printing problem with Summarize Comments in Pro 10.1.6? When I print, I only get the number boxes on one page and the comments on the next page. The numbered boxes don't show up on the actual image itself.

Um I dont know if im doing something daft but I tried this like you said
PrinterJob printJob = PrinterJob.getPrinterJob();
printJob.setPrintable(this);
if(printJob.printDialog()){
try {
          PageFormat pageFormat = printJob.defaultPage();
          if (pageFormat.getOrientation() == PageFormat.PORTRAIT) {
          landscape = 0;} else {
               landscape = 1;}
          System.out.println("THE ORIENTATION IS "+ landscape);
          printJob.print(); }
catch (Exception PrinterExeption) { PrinterExeption.printStackTrace();}
and it doesnt seem to work as I tried it both as landscape and portrait in the print dialog but landscape is always 0.
cheers
pmiggy

Printer problem with AW 6.2.9

I have a recurring printer problem with both hp deskjet 5150 and Epson R220. After much work with techs at both, we have determined that it is an AW problem (v. 6.2.9) Other files print okay. I've searched through recent posts and found similiar questions, but the answers aren't specific to my problem. I gather that it involves trashing certain AW files, such as Appleworks.plist and other Appleworks prefs. It will help it I know the specific files to trash and as much detail about how to find them on the HD. I will be infinitely grateful for any help.
OSR
Mac G4 Mac OS X (10.4.6)
Mac G4 Mac OS X (10.4.6)

Welcome to Apple Discussions
You are correct that deleting the AppleWorks preferences can fix some printing problems. I'm surprised that in finding that information you didn't come across a post with the specific information or a tip to my user tip, AppleWorks has stopped working correctly, that explains which preference files ot delete.
Make sure you have the newest printer driver for each printer. Also, use Disk Utility to repair permissions after any system update or upgrade.

Adobe X PDF files converted to jpg, edited and converted back to PDF have ragged, unclear text. I didn't have this problem with Acrobat 9 standard. What is the remedy for this. If this is the best I can expect, I won't be able to use X standard.

Adobe X PDF files converted to jpg, edited and converted back to PDF have ragged, unclear text. I didn't have this problem with Acrobat 9 standard. What is the remedy for this. If this is the best I can expect, I won't be able to use X standard.

I can't imagine any worse workflow than converting to JPEG to edit text, then back to PDF. Text in a PDF is a vector thing, smooth at all resolutions. And JPEG is made for photos. EVERY conversion to JPEG and back loses quality but how much loss there is will vary.
If you must go to an image format, try PNG.

Problem with Acrobat 11 keeps asking to accept EULA

I cannot use Reader because it keeps on asking to accept EULA; Mac OS 10.9, Reader 11 , when downloading it says " by clicking on Install you automatically accept EULA " : I've installed and uninstalled it many times, when I launch it it does not allow me to accept any EULA I'm getting desperate please help

I meant that there isn’t any box where I can accept the terms etc. - when I ‘ve downloaded it said “ by clicking on Install you agree to accept the terms and conditions “
Anyway now I’ve cancelled some plug-ins from the library and it seems it works
If you have a better suggestion kindly let me know
Thank you for your prompt reply
Il giorno 05/mag/2014, alle ore 03:55, Pat Willener <[email protected]> ha scritto:
problem with Acrobat 11 keeps asking to accept EULA
created by Pat Willener in Adobe Reader - View the full discussion

Print problem with Acrobat XI

Similar Messages

Maybe you are looking for