Printer 5520
We have HP Allinone 5520 printer which we use for our main home PC (windows 8) and laptop (windows 7), it has worked fine until this last week where the main home PC (windows 8) now states
Error printing on HP (network) printer is in an error state.
We've gone through the step by step approach to resolve the issues and done everything from using the scan Doctor to reinstalling the software from scratch. It indicates that the printer is offline, however, we can still successfully print from the laptop - so we know the printer is working, we've even compared the device information on both PC and laptop and they are both reading the same - however, we cannot print from the main computer.
We've spent probably 10 hours plus on this issue this week - can anyone give us an idea of what the problem is as frustrated doesn't even come close!
Hi @CelticAngel,
Welcome to the HP Forums!
I see that you cannot print from your main computer running Windows 8 to your HP Photosmart 5520. I am happy to help you!
Please take a look through this printer is offline guide. 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8.
Hope this guide will help you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Similar Messages
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How can i print on the both sides of the paper on printer 5520
how can i print on the both sides of the paper on printer 5520 when printing too many papers?
Hi hamad5520
I have included a document for two sided printing.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03476083&lc=en&product=5157536&tmp...
Hope this helps.
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Gemini02
I work on behalf of HP -
HP Printer 5520
Windows 7
Printer is smearing all the photos printed. Is is the gloss paper, and should it be matt finishHi Rando56,
Glossy photo paper is the correct paper to use. Here are a couple links to the HP recommended photo paper to use with this printer:
http://goo.gl/fLiY4
and
http://goo.gl/ip0oN
I have seen this issue happen when the photo paper is inserted upside down. Try turning the paper over and let me know if that helps.
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one more day trying to setup the printer 5520 before returning it to the store
Welcome to the forums @kamadevan ,
What exactly are the issues that you are running into when you attempt to setup and install your Photosmart 5520? Please let me know some more information so I can better try to help out.
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
Have you tried printing from different programs?
Have you tried uninstalling and reinstalling the software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Do you see any error codes or numbers, if so, what are they?
Hope you have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
Print from ipad3 to hp air printer?
I am struggling to print from my ipad3 to my new hp air printer (5520) despite being connected wirelessly from my ipad and my printer is connected and prints from my pc. Any ideas how I can print from my ipad? Thank you.
Good news and bad news:
With this as one option for my printer
ColorModel/Color Model: *RGB RGBW
This command
lpoptions -d HP_Deskjet_F4200_series -o ColorModel=RGBW
does change the lpotion output to
ColorModel/Color Model: RGB *RGBW
Notice the asterisk switched from RGB to RGBW
The bad news is if the option as reported by lpoption only has one setting it can;t be changed (at least I wasn;t able to). So in my case the paperfeed is
HPPaperSource/Source: *Tray1
and no matter what I tried I could not switch it to anything else.
So even if this is the source of your printers behavior there may not be anything you can do about it, at least from this point.
It is odd that the printer would only have a manual feed option as reported by CUPS. The printer does work normally from the GUI, correct? And there are no switches/settings on the printer for this?
Something else to try, as a test, is to connect the printer directly to the system and see if anything changes. I know with my printer hooked up through the Airport I cannot get to the ink levels and such or run any maintenance commands. I have to directly connect it to do that.
Sorry I don;t have more,
regards -
I have the pixma all in one printer 5520 and would like to,if possable ,send a print from canon camera sli50 diorectly to the printer and keep from going to computer.Thank you, taper21
taper21 wrote:
The online manual tells how to do this but is" around the block just to cross the street" method and thought could find a shorter way with canon commutiny people.taper21I suspect you'll find that most Canon Community people either use a printer attached to a computer or have their prints made commercially. -
How to connect my apple air I pad to my printer model 5520
Hoe-printer model 5520 unable to connect my Apple iPad air to my printer/unable to connect my samsung notebook 10.1
Hi,
HP has few 5520 models, what is it actually ? Please try the following app:
iPad: http://itunes.apple.com/au/app/hp-eprint/id299531647?mt=8
Samsung: https://play.google.com/store/apps/details?id=com.hp.android.print&hl=en
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
Photosmart printer -all-in-one 5520 and windows 8.1 - INSTALLATION ERROR
I have a photosmart printer - model: all-in-one 5520; code number HPC57CC4 and my operating system is windows 8.1.
I had problems with the scan function and so I decided to disinstal the printer (from the Control Panel) and I even cancelled the HP folders.
Then I tried to reinstal the printer with the original CD but I got the message: INSTALLATION ERROR - DRIVER PACKAGE INSTALL GIVES THE ERROR -536870329 FOR THE PACKAGE C:\Program Files\HP\HP Photosmart 5520 series\DriverStore\Pipeline\hpvpl09.inf (that's the translation from Italian)
I have tried endless times to install with the online software from the HP assistance (hppsdr.exe, hppiw.exe, ps5520_1315-1.exe, hpscan and doctor) but I always get the above error message, the system recognizes my printer, but gives the error message few seconds after starting installing it.
If i use the printer from other PCs it's ok, I've also tried both in the wireless modality and with the USB cable but the result is the same: no installation!
thanks in advance fot your help.
deniseHi @denig,
Welcome to the HP Forums!
I noticed that you are having trouble installing your HP Photosmart 5520 on Windows 8.1. I am happy to help you with this installation issue!
Please try the following solutions:
Uninstall the software. Uninstalling the Printer Software. (In case any was partially installed).
Clean boot the computer. How to perform a clean boot in Windows.
Make sure no antivirus programs are running. Turn Windows Defender on or off.
Make sure the firewall is disabled. Disabling the computer's firewall on a Windows 8 or Windows 8.1 computer.
Re-install using the HP Printer Install Wizard for Windows.
Hope this helps you resolve your issue, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
I have an HP Photosmart 5520 all in one printer and a MacBook Pro. Bought the MacBook Pro in Jan 2013 and the printer in Dec 2012. I was able to print to the wireless printer up until June 2013. In September, when I tried to use them together, I could not print. During the period between June and Sept., my laptop software was updated. I have tried to update the HP software on my laptop, but could not. What can I do to use this printer with my MacBook Pro? Please help!
The MacBook Pro is running at least 10.7.
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Why does my IPad no longer print on my air printer HP photo smart 5520
I Can no longer print from my air printer HP Photo smart 5520. It was working great until my last upgrade. Need help
Hello Donna,
Welcome to Apple Support Communities.
I would suggest starting with the following article to troubleshoot your AirPrint issues.
USB printer troubleshooting for AirPort Express, AirPort Extreme, and AirPort Time Capsule
http://support.apple.com/kb/TS1253
iOS: Using AirPrint
http://support.apple.com/kb/HT6220
Regards,
Jeff D. -
My iPad 1 no longer connects to my photosmart hp 5520 printer since the update I now have to unconect from my bt and connect to the printer then I have to re conect bt again after which make it hard work it was all done through the bt line before how do I get it back to do this again any help out there please
Hi Duffynicol,
I'm sorry to hear you are having issues with your iPad and your printer. From your description of the issue, it sounds like your printer may have become disconnected from your WiFi network (BT?). If that is the case, you may find the information and steps outlined in the following article helpful:
Connect an AirPrint printer to a Wi-Fi network - Apple Support
Regards,
- Brenden -
Hp wireless all-in-one 5520 printer stopped connecting to the internet
my wireless hp photosmart 5520 all-in-one printer will print from my wireless laptop, but it no longer connects to the internet. I cannot download apps. i ran a wireless network test and everything is good, except for the internet (not connected) what can i do
Hi Lars,
I'm sorry to hear that you are having problems connecting your printer to the internet.
I have included a document about maintaining wireless connectivity. Please follow the steps in "Solution two: Assign the printer a static IP address". When you reach the steps about setting the DNS servers, for the Preferred DNS server please use 8.8.8.8 and for the Alternate DNS server please use 8.8.4.4. These are Google's DNS servers. Once you have set the manual ip and dns servers, please try to enable web services. It should go through.
Printer Does Not Maintain Wireless Connection
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03250740
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
HP Photosmart 5520 Windows XP Windows shuts down IE & can't print from e-mail
installed new 5520 last weekend. windows keeps shutting down IE. went through windows suggestions. says it is due to smartprint. I do not need smartprint or e-print, just want to print from my laptop. Can I uninstall smartprint and e-print and just use regular printing? Also, I can't print from e-mail. I can print everything else except from e-mail. Anyone know how to correct this?
I am linking you to a video on removing Smart Web Printing.
Let me know how it goes. -
HP Photosmart 5520 Unable to communicate with printer
I have had a HP Photosmart 5520 for a few months that I am NEVER able to print wirelessly from Windows 7 PC's after it has been sitting idle for a period of time.
When the printer is first powered on everything works great. I have two HP Win7 laptops that will both print to it with no issues. However, if the printer has been powered on for some time and I try to print from either of these PC's, I get the "Unable to Communicate with the Printer" message below from the printer software running on the PC.
However, the printer appears to be working fine on the network for every other debug test I do while it is in this state. For example, if I open a command shell on the same PC and ping the pinter IP, it responds just fine. I also put the known IP address in a browser window and the printer serves up the status page with no issues. The status page confirms the IP address is correct and says that everything is working fine from a connectivity standpoint (see pics below). Still, it won't print.
If I simply turn the printer off and then turn it back on, all pending jobs are printed. Any subsequent jobs that are printed also print w/o issue. However, if the printer sits idle for a short period of time it is right back in the same state! Please help, this is very frustrating!!
The behavior is the same if I (1) let my router DHCP server assign an IP address, (2) configure the DCHP server to always provide the same IP address to the printer MAC (which it was doing anyway), or (3) configure the printer to use a static IP address.
I am using a Netgear WNDR3700v2 wireless router firmware v1.0.0.36 (the latest). Details about the printer, printer firmware version, printer network setup can be found below.
Product Name HP Photosmart 5520 series
Product Model Number CX042A
Service ID 23195
Firmware Version MGP1CN1351AR
Total Page Count 243
Country/Region USA
Network Type Infrastructure
Authentication WPA-PSK
Encryption Automatic (AES or TKIP)
Signal Quality (1=low, 5=high) 5
Channel 1
IPv4
Domain Name
Configured By Manual
IP Address 192.168.1.12
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
DNSv4
Configured By Manual
Preferred DNS Address 75.75.75.75
Alternate DNS Address 75.75.76.76
WINS
Configured By Unconfigured
Primary WINS Server 0.0.0.0
Secondary WINS Server 0.0.0.0
IPv6
Domain Name
IP Address Prefix Length Configured By
DNSv6
Configured By Unconfigured
Preferred DNS Address ::
Alternate DNS Address ::
Statistics
Total Packets Received 165110
Unicast Packets Received 124662
Broadcast Packets Received 40448
Total Packets Transmitted 82653
Unicast Packets Transmitted 81092
Broadcast Packets Transmitted 1561
Downlink Count 12I changed two settings related to WLAN inside my router (see detailed feedback below). I doubt that they will have an impact,, but will report back with what happens.
The reason I do not think it is related to the connection to the printer is becuase when it is in a state where the PC can't print to the printer, I verify the connection is OK by pointing by browser to the ip of the printer. It works just fine....
The reason I don't thing there is anything set up wrong on my PC is because when it is in this "bad" state, I can simply power cycle the printer and the jobs stuck in the PC print spool all go through.
1. Set a static IP in the printer (see step 6) outside the DHCP range of the router (check your manual).
Previously tried (still configured this way)
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
Assistant, Printer Home Page (EWS).
Previously tried (still configured this way)
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
Changed this.
4. Set router to 20Mhz only, or 145Mbps depending on router.
I don't know what this is. Is it related to the Wireless throughput? (I have 2.4Ghz bans set "up to 54Mbps", 5Ghz band set to "up to 300Mbps")
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
Already using this configuration
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
system now and helps with wireless connectivity (if you want to know why, search the web).
Already using this configuration
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
they must be different for all bands, even for any Guest networks.
Changed this.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1 Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Confirmed it was already ON -
HP Photosmart 5520 e-All-in-O​ne Printer Series
Phuuu..!
I´ts not easy you know...but looking forward
to next step.
RGDS /BertHi Bert!
Welcome to the HP Support Forums. I see that you are looking forward to the next step and I would love to help you find out what it is.
To better assist you, would you please provide some additional information:
Do you have the Photosmart 5520 printer that is mentioned in the thread title? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using? whatsmyos.com
Have you gotten any error messages? If yes, what does the error message say and where is it displayed (computer or printer)?
What task were you trying to accomplish when you posted on the forums?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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