Printer no longer has scan option

I had my computer worked on today by your technicans in the laser printer department.  My driver for printer was redownloaded.  After an hour of work the printer was resumed and seemed to be working fine.  I have printed things since then and it is still working.  Just now when I went to scan documents to the computer I no longer have a scan option??? When I go to start it has been deleted from the options.  How can this be fixed??? It worked fine before!!  My case # [Moderator edited case number]

Hi @429 ,
I see that you are having issues scanning. I would be happy to help you, but I will need some more information.
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
How is the printer connected? (USB/Ethernet/Wireless)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
I work on behalf of HP

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