PRINTER OFFLINE

PRINTER OFFLINE WON'T GO ONLINE? HOW? AND WHY? WHAT 2 DO? HP Officejet Pro 8600 e-All-in-One EPRINT CONNECTED BUT SHOWS OFFLINE,WHAT 2 DO?
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Hi Readymixin,
I understand that your printer is showing offline. I will take a look at the document below.
Printer Offine
Let me know how it goes.

Similar Messages

Printer offline when connected to Time Capsule

I moved my HP All-In-One C4580 from my office to my home. At home, I use my Time Capsule as my primary wireless router.
I have followed every step that HP tells me, in terms of removing and reinstalling the software, and still, the only way I can print is to have the printer connected directly to my MacBookPro via a USB cable. I was expecting to be able to use it either wirelessly, like it says it is supposed to be capable of, or with it wired to my Time Capsule via USB. The last piece of advice I got from tech support at HP was this:
"I recommend you to open the EWS Page of your router and check the MAC filtering option. I would request you to contact Apple for the assistance on the same. The printer works after connecting to Mac using USB cable and the message 'Printer offline' appears after connecting to the Apple Time capsule base station."
I cannot figure out what the EWS page is, or how I would get to it.

Thanks LaPastenaue.
I ran the network utility but only the macbook had a .local suffix. I'm struggling to understand the info from Netstat to be honest and obviously I'm not keen on sharing my network data with the rest of the interweb.
I did try moving the TC into the same room as the HH5. I moved all the connections from the HH and plugged them into the gigabit ethernet ports on the TC and ran one Cat6 from the TC WAN port into the HH, using it as a modem only. This was not the setup I was hoping for as I am running out of room for kit, but annoyingly, this does give me a solid AirPlay connection on all my devices when on the TC network.
I did a comparison on each setup with netstat and I see that in the first 'Internet' table that the TC is not mentioned in the old setup(TC in separate room) but is listed in the 'Internet' table when I have it plugged up as above.
It seems that whenever I have the music streamer plugged in to the TC directly I get AirPlay but if it daisy chained through the HH ethernet hub I get an intermittant and flaky AirPlay connection.
Any more thoughts?

HP 670 all-in-one / printer offline?

I've had my 6700 for quite a while and it used to print fine? Now I can only print system configurations and supply levels.
Nothing will print from my print que.
Seems to have something to do with a new router, even though the printer says it has a good internet connection-this all started with a new Netgear access point?
So my Macbook has a great connection and my printer says its connected, but nothing will print, I only get a "printer offline: with each job?
Also on my print status the "server" light is red on my connections?
I'm exhausted trying to figure this out - help please.

Hi there lindaswan
I saw your post about your printer showing it's offline and will not print from your Mac. I would suggest following the steps in the guide below:
'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X
If that does not help, check the settings on your router. Here is the info you need:
Network name and password need to have no spaces or punctuation
If using WPA2 security, switch to WPA personal
Dual broadcast Wireless b/g/n (printer will only connect to g)
Mac filter needs to be turned off
Firewall settings need to be at there default settings, or set to a lower security
Multicasting "on"
Following ports need to be un-blocked:
Incoming (UDP) ports : 137, 138, 161, 427
Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500
Enjoy your weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Message of "printer offline" when trying to print

Hello,
I have iphone 4s and a HP wireless printer a little less than 3 years old. When trying to print something from my iphone, it keeps giving me the message "printer offline" with choices for continue or cancel. I hit continue, but same message comes up a minute or two later. This happens even when my printer is awake and wirelss signal is strong. My phone finds the printer when i try to print, but keep getting this printer offline message. Any help would be appreciated.

Is your particular printer model AirPrint compatible? Here's the list, as well as guidnance for setup and use:
http://support.apple.com/kb/HT4356
If your HP printer is not one of those on the HP list, then you wiould need some othe app to print from your iPhone. Search the App Store.

Printer 'offline' when actually not on wireless connection laptop

I have an Officejet Pro L7590, connected via a wired connection to my Linksys router.
My laptop runs Windows 7 32-bit Home Premium and is wireless connected to my router.
When I double-click the printer in 'Devices and Printers'. It shows 'printer offline'
When I print a document it goes to the queue, but doesn't printer.
I have already tried the following:
. re-install the printer
. install the printer as local printer, with as port the IP address of the printer
. install the printer as networkprinter
. run the Diagnostic tools provided by HP
But still the same problem.
When I connect my laptop via a wired connection to my router (without changing anything to me printer settings) the printer is 'online' and works fine.
How can I make the printer work when my laptop has a wireless connection?

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I recently replaced my dead airport router with a netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer and yet when I try to print wirelessly I get the message: "printer not connected; printer offline".

I recently replaced my dead airport router with a Netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer; yet when I try to print wirelessly I get the message: "printer not connected; printer offline". Lexmark support verified that my printer was connected to the new router and the problem was with the computer's printer configuration and they could reconfigure it online if I paid for their "Premium Support" services ($119 for one year, 3 fixes). I declined, feeling sure that this is something I could do if I knew how. Could it be an incompatability issue with OS 10.8.3?

You saved me $$$ that I can ill afford on my fixed income. I was very unhappy with the "support" from Lexmark... what a rip off! Thank you dwb!

Windows 8/8.1: Printer Offline Problems

Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem.
Assign the printer a static IP address
An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
Access the Network menu on the printer control panel.
Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
Method one: Use publicly available DNS server addresses
Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HP

I have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike

HP LaserJet P1102w - printer offline - Windows Vista ??

We have a new HP printer LaserJet P1102w and my laptop has Windows Vista. I am unable to print - message is always "printer offline" - can anyone assist with how to fix this issue. I would appreciate any help - we are totally unable to use this pirnter. Thanks!

Hello,
According to the information you provided, it is really difficult to diagnostic the issue. But there are several things may good for you to check:
1. Did the printer work before? If yes, you may seeking what' the difference may lead to this offline issue.
2. How do you connect P1102w to your PC? I suggest that you use USB connection to test
3. If you connect it via wireless, could you double check whether the router working fine?
4. Please make sure the printer is power on and connected to the PC successfully, otherwise "offline" is the accurate status for it.
Hope it helps.
I am an employee of HP but I only speak for myself and not for the company.

HP Laserjet P1006 won't print "Printer Offline"

My hp laserjet p1006 won't print and the error message says "printer offline". The printer does show up in System Profiler. The printer is on, and connected via USB. Ready light on printer is on. Sometimes the orange light blinks but is mostly off. I tried different USB ports (eliminating the hub) and switched out the USB cable. Restarted computer and printer, updated driver and repaired disk permissions. I recently switched to Snow Leopard but the printer has printed since I switched numerous times.
I had this problem 2 weeks ago and finally it fixed itself, but since a restart it doesn't work. Any suggestions?

Ken Spiker wrote:
Yes, I just downloaded the Apple HP update 2.3. The driver that was showing in my Printer Setup Utility was 1.2.0.224. Now I downloaded and installed 2.3 but the Printer Setup Utility only shows 1.2.0.224. 2.3 is not listed in the driver list. Why is that?
2.3 is the version of the update, not the version of the driver.
According to http://support.apple.com/kb/HT3669, 1.2.0.224 is the correct version of the HP driver.
Final question: why do I have problems nobody else does?
People are having a variety of problems. It may be because of permissions, previous versions of the HP software that was installed and not deleted. Since there wasn't support for this printer on Snow Leopard until the 2.2 update, it's hard to guess what the issue was, but you're not alone - read some of threads here.
If you run into this problem again, delete the <hard drive>/Library/Printers/hp folder, delete your printer from Print & Fax, then run Software Update and re-add the printer.
Hope this helps.

HP Laser Jet 3050 - Printer Offline

I had this problem earlier this year, and I just reinstalled the driver and all was fine, but not now.
Literally, my printing just stopped and I was getting the error message "Printer OffLine" so I went to HP downloaded the correct driver, but when I run it thru the HP Utility, there is no option to select the printer by name - the selection box is simply blank. (previously it showed the printer name).
The HP Driver has not changed in a few years either, so I know it is not them.
Any advise???

I deleted all of my HP Software and re-installed and it works.
But this is driving me crazy why this happens??? I will pay special attention the next time I do ANY software upgrades and make sure that I print right away.

Hp laserjet pro cm1415 printer offline

I am running windows 7 on my laptop. Every few days or sometimes just several hours latter I can not get anything to print. It says printer offline and I have to re-install the printer to print anything. Today even though the printer says it is working my computer can not even find it. I have turned the printer on and off and run the wireless network test.

Hi cwgfarm,
Do you have the same issue on another computer?
Run the following utility:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02726548&cc=us&dlc=en&lang=en&lc=en&product=408...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Epson Workforce 500 and HP OfficeJet Pro 8500 - "Printer Offline"

This week I downloaded an Epson printer driver update from Apple's Software Update. I use an Epson Workforce 500 with my Mac Mini computer at my office. Since installing Snow Leopard originally I had experienced no problems with the printer but assumed that if Apple was telling me to install a driver update, I should do so. Big mistake!
After installing the driver update I was unable to print anything. When attempting to print a page from Safari or MIcrosoft Word, everything initially seemed ok, until I saw my printer icon bouncing in the Dock with a yellow symbol indicating "Printer Offline." After searching the Apple site and various discussion boards I spent an entire afternoon attempting all of the recommended fixes with no results. Since I cannot operate my business without a printer, I decided to simply purchase a new printer hoping that this was simply an Epson problem.
I am now the proud owner of an HP OfficeJet Pro 8500 Premier All-in-One. Unfortunately I am still suffering from the "Printer Offline" message whenever I attempt to print anything. After spending another afternoon on the phone with a tech support person from HP, I am still unable to print. I have done all of the following:
Disconnected and reconnected all cables between the computer and the printer.
Switched the USB cable to a different USB port on the computer.
Restarted the computer and the printer.
Unplugged and replugged the computer to reset it.
Checked to confirm that the printer does show up under USB on the System Profiler.
Deleted any old print jobs in the print queue and made certain that the printer was not in pause mode.
Tried to print from various programs with the same result.
Although this printer does appear in the printer list, deleted it and then added it again under the Printer and Fax area of System Preferences.
Uninstalled the HP printer driver, restarted the computer, downloaded HP's latest driver for this computer from their website under the instruction of HP's tech support person and reinstalled this driver and again performing all of the above.
Repaired disk permissions several times.
Reset the printing system under the Printer and Fax area of System Preferences.
I have been unable to find any further possible fixes in any of the discussion boards either on the Apple or the HP site. After doing everything listed here the HP tech support person felt that the problem must be with Apple rather than HP since the problem developed initially after the Epson printer update and then occurred with both the Epson and the HP printers.
I have an appointment later today with an Apple Genius at my local Apple store to see if I can get any advice. Any suggestions from anyone on this board would be greatly appreciated since I do need my printer to carry on in my business. At this point I am desperate to the point of considering the replacement of my computer but am hesitant to do so suspecting that the new models should be released soon.

HI and Welcome to Apple Discussions...
Try downloading and installing the 10.6.1 combo update. It's OK to do this even though you are already running 10.6.1. One of the "fixes" .. "some printer compatibility drivers not appearing properly in the add printer browser"
http://support.apple.com/kb/DL930
Make sure and repair disk permissions after the installation.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Always make sure your Mac has sufficient disk space available.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 10% to 15% free disk space at all times.*
Carolyn

Windows 8.1: Printer Offline Issue

Windows 8.1: Printer Offline Issue
If you have seen issues where your laptops/tablets has been taken from a private (home) network to a public network and then not been able to print when returning back to your private (home) network. This is most likely due to the public network settings not being reset back to the private (home) network settings. If this sounds like an issue you are having- try resetting your network settings by following the steps in the documents linked here:
For Ink Printers, please visit this document to help resolve your issue:
Print Jobs are Stuck in Queue
For LaserJets, please visit this document to help resolve your issue:
HP Laserjet - Printer offline and unable to print on a network in Windows 8.1
Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
If you experience this issue before you apply the patch, you must manually reset your network settings for this patch to function. Please refer to the above documents for manual reset help.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Hello All,
The printer goes offline due to proper driver is not installed correctly or if the printer port is not selected correctly.
I would suggest that you check the printer port (if the printer is connected via USB then chck if you have selected USB001,002... OR DOT), if the printer is connected via Network then check if the printer is selected via TCP/IP and then check the results.
Alternatively, you may uninstall and reinstall the driver and then check the results.
Regards,
HP Laserjet team

HP Photosmart CQ521B printer offline

Hi,
I got a HP CQ521B Photosmart printer a few months ago,
It saddens me to say that it was not that easy to get it connected to the wireless and I like to consider myself as computer savy.
Anyhow I did manage to connect it and it worked fine, for about 2 months, when yesterday overtime I try to print something I get the following message:
"Printer offline"
Now the printer IS connected to the wireless, the blue light is constantly on and when I print the wireless info page it comes up with the right connection etc, as far as I can tell.
The "Printer not connected" message appears both on a macbook and a win7 pc by the way, so it cannot be something that these devices need fixing. I would expect one of them to be working if the problem was computer related.
But then again I have been pleasently surprised may a times before when it comes to PCs...
Also I downloaded the 2x diagnostics files from the HP website and one says there is a problem with the connection (duh) and then asks me to reboot and see if the problem persists (which it does) and the other is supposed to be a fixing application of sorts, but the green bar stops at about 1/5th of the way and just stays there.
I let it run for a good 15 min and the bar did not make any progress.
Does anyone know what is going on with the machine? I am getting a bit desperate cause the next thing to do would be to install and unistall drivers etc etc and I don't want to go down that road.
So, would anyone know why out of the blue, when everything runs fine and smoothly the computer says:
"Printer offline"
Oh, plugged a USB cable to the macbook as well to see if it would make any difference and guess what?
"Printer offline"
Thanks for your time and your help would be very much appreciated.
Kindest Regards,
y

Its probably not Windows firewall, but more likely your security system's firewall. Try to disable the firewall in the security system.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printer offline message

printer offline message

Hi yslybeach!
To have a better understanding of your issue, please let everyone know which model Canon printer you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your printer. Also, please let us know what operating system you have installed on your computer.
Thanks!

PRINTER OFFLINE

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