Printer prints over wifi from phone won't print from computer wireless or wired

Hello,
My Grandad got his new printer today, I went to help him set it up we followed all the instructions the printer works because it prints over wifi from my Iphone but when we try to use the printer on his computer it doesn't print, I have installed all the software and uninstalled any software that could conflict with it but it is not working, it doesn't print over wifi or wired with the computer but does when I use my phone.
Printer : Hp Officejet 4360
Computer : Emachines running windows vista 32-bit
Any help would be appreciated

sean1104
Welcome to the HP Community Forum.
Sometimes you do have to restart everything again, including the Router - even after you have installed the Full Feature Software.
If that does not work (restarting the Router), you might try this:
Remove the Printer software from Control Panel > set icon view > Programs and Features > Right-Click on the program > Uninstall
Shut down the computer
Shut down / Switch off the printer
Switch off the Router
Wait around for 2 minutes...
Switch on the router and wiat for it to boot completely - say, 1 minute.
Boot the computer and log in
Switch on the printer
Install the Full Feature Software for the printer following the instructions:
Install Full Feature Software – Printer
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

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Printer prints over wifi from phone won't print from computer wireless or wired

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