Printer Queue Clogged

I am printing to an HP LaserJet 1022. I've been running this printer for about a year with no problems at all. For some reason now when I print, it will stay in the queue until I go in and delete the last job that printed. Once it's printed the file, it doesn't move it out of the queue. I've deleted the printer and reinstalled it several times, unplugged it, turned it off, restarted, etc. I've gone into ~/Lbrary/Printers and deleted the queue there and that doesn't work either. Is there some other file that I need to delete to start from zero?

First thing when printer issues arise - Check to see if there is a driver update available. The OS has undergone a number of changes in the last year, perhaps the driver has, too ... and don't forget to Repair Disk Permissions after.
If that isn't the issue, see if there is a preferences file or folder for the printer in your User|Library|Preferences folder. That's most likely the cause of the queue problem and when you deleted the queue it just got recreated by the driver using the corrupt prefs, perhaps.
HTH |:>)
Bob J.

Similar Messages

  • Server Print Queue Clogging

    Hi, I am running Leopard Server in a small office with mixed Windows XP, Vista and Mac 10.6 clients. I am not an IT administrator, but I own the company and have been teaching myself on a DIY basis. These forums are a very helpful source of information for me.
    We have a DELL MFP 1600n printer connected to the server via USB. Users can print to the printer. However, very frequently, the print queue will get clogged or jammed and the network printer will go into a paused state. It usually happens when a user tries to print a PDF or .jpg file. I resolve the problem by going manually into the print queue through System Preferences on the server and deleting the PDF or jpg, clicking resume, and then the remaining docs in the queue usually print as normal.
    I don't see why I am getting so many frequent clogs/jams in the first place -- the Dell specs show it has 32MB of RAM so shouldn't it be able to handle a moderately large PDF?
    Is there a special method for configuring printer services on Leopard Server that will help resolve this problem? Do I need a different printer?
    Also, can I assign a user limited privileges that would enable him/her to go in and clear the jammed print queue without giving full access to everything else on the server? Currently, only I can do it and it is a hassle because it needs to be done at least once per day.

    Magnify your issue by 145 and that is what I've been dealing with. I'm running a print server with 145 printers and 1800 users, and until recently, I've had to periodically clear the queues and un-pause the printers. Huge PITA.
    I still don't know what is causing certain jobs to pause the printers, but here's how I am managing the symptoms to this problem.
    Create a launchdaemon to run periodically (mine runs every 120 seconds)
    Have it run a script with the following two lines:
    cancel -a `lpstat -t | grep disabled | awk '{print $2}'`
    cupsenable `lpstat -t | grep disabled | awk '{print $2}'`
    The first line cancels all jobs in paused printers.
    The second line re-enables any paused printers.
    It won't stop certain jobs from hanging the printer, but it will "un-stick" them and eliminate the huge backlog of jobs that pile up as a result of it being paused all day.
    FYI...we are running mostly Xerox Phaser 8550 and 8560 printers.
    Hope this helps.

  • Restarting a paused local print queue remotly

    Is it possible to restart a paused print queue remotely? 10.5 does not seem to have the standard "resume" command available.
    I've been having issues where labs will clog a printer with jobs. the default action is for the OS to pause the print queue in question. I can clean out the queues with the "cancel -a -" command fine but I am stuck with random systems in a given lab with paused queues. There are no local admins to un-pause the systems, and disabling authentication to modify the printer (or its queue) is not really an option.
    thanks.

    I've had problems with the print queues in 10.4.x not taking print jobs after the server is restarted. Do a port scan on the server to see if port 515 is open. If it isn't then try restarting the print service on the server. Port scan the server again and see if port 515 is open. If it is open now try printing. I also had problems with ipp printing so have reverted all my clients to LPR. Some client machines I have switched to direct ip printing to the printer. The print queues in 10.4.x haven't been very reliable. I hope this helps.

  • How to create HP LaserJet 2420 printer queue on Solaris 10

    Hi Solaris Gurus,
    I am having difficulty creating a printer queue for HP LaserJet 2420 on Solaris 10 (11/9) Sparc (Sun Fire T5220) server. A popular method used is with hppi (HP Jet Direct) tool but it does not have the exact printer driver and alternative printer drivers (e.g. HP LaserJet 4 / 4M, HP LaserJet 2000 series) resulted in only part of the text occupying the wrong side of an A5 page.
    An alternative approach that has worked in the past for simple default paper tray 2 (single paper tray), with tray 1 reserved for manual feed. This method involves creating a working printer queue on a Windows workstation (XP) / server (2000) with the correct driver and having configured to support Unix printing to receive LPR request from Unix systems in general. A remote printer queue would then be defined on Solaris 10 system which points to the Windows system. However, the printing jobs kept going to tray 1 (top manual feed) even though the Windows printer queue was configured to go to tray 3 (bottom tray).
    The earlier method would be simplest but needs the right driver (PDD) but I don’t know where to find it. The latter approach is also not working despite having got the right driver on Windows. A test page on the target Windows printer queue would print to tray 3 (bottom tray) of the printer correctly.
    Printmgr does not work well with HP printers from experience. It is good for serial and local printers.
    Your advice would be much appreciated.
    Thanks,
    Crystal

    Hi Giogio, and welcome to the HP Forums.
    I am sorry to be the bearer of this news, but do the age of the printer, it is not supported by Mac OS X 10.9. I am including a list below of the supported printers from Apple:
    OS X: Printer and scanner software available for download.
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    Thank you for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • How to use Linux Print queue in client_text_io.fopen to print from Windows

    We have a forms application deploed on LINUX (Oracle application server 10g).
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    PROCEDURE file_to_printer (i_filename_output IN VARCHAR2
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    l_line VARCHAR2(2000);
    l_fileid_output client_text_io.file_type;
    l_fileid_print client_text_io.file_type;
    BEGIN
    l_fileid_output := client_text_io.fopen (i_filename_output,'R');
    l_fileid_print := client_text_io.fopen (i_network_printer,'W');
    WHILE 1 = 1 LOOP
    client_text_io.get_line (l_fileid_output, l_line);
    client_text_io.put_line (l_fileid_print, l_line);
    END LOOP;
    EXCEPTION
    WHEN NO_DATA_FOUND THEN
    client_text_io.fclose (l_fileid_output);
    client_text_io.fclose (l_fileid_print);
    END file_to_printer;
    Everything works fine if I use a windows printer like \\machine\printer.
    I want to use a Linux printer and specified the print queue as
    \\machine\print_queue_name. It's not working
    and I get error ORA-302000 on the following line
    l_fileid_print := client_text_io.fopen (i_network_printer,'W');
    and if I give only the queue name no error but it's not printing.
    Could you please tell me how to use a Linux/Unix print queue in this situation

    the simplest way is to edit the interface file (look in /etc/lp/interfaces for existing printers). Each script is
    run per print job where stdin has your print data, and stdout is going to your print device. You can just
    send the output to a file instead (assuming you can create a file in the windows directory from the solaris
    box). If it's a network share, you could use smbclient.
    -r

  • How to keep file name in print queue when printing crystal report

    We are using VB .Net 2003 + Crystal Report 2008 SP2 up to Fix Pack 2.6
    When the VB program spools crystal report files to print queue, the print queue only shows "Crystal Report" for each document.  How to keep the original file name?  In the past when we were using Crystal Report 11, the original file name can be shown in the print queue.
    Please help because it's so important for operation to see which report is failed in printing when reports are printed in batch.
    Thanks

    Hello,
    Set the PrintOption.JobTitle value for the print job. Here's C# code on how to:
                   System.Drawing.Printing.PrintDocument pDoc = new System.Drawing.Printing.PrintDocument();
                CrystalDecisions.ReportAppServer.Controllers.PrintReportOptions rasPROpts = new CrystalDecisions.ReportAppServer.Controllers.PrintReportOptionsClass();
                CrystalDecisions.ReportAppServer.ReportDefModel.PrintOptions newOpts = new PrintOptionsClass();
                   pDoc.PrinterSettings.PrinterName = cboCurrentPrinters.Text;          
                   rasPROpts.PrinterName = cboCurrentPrinters.Text;               
                   rasPROpts.PaperSize = (CrPaperSizeEnum)
                        pDoc.PrinterSettings.PaperSizes[cboCurrentPaperSizes.SelectedIndex].Kind;
                // this sets the name of the print job
                rasPROpts.JobTitle = "MYPrintJob";
                   rptClientDoc.PrintOutputController.PrintReport(rasPROpts);
                   MessageBox.Show("Printing report.", "RAS", MessageBoxButtons.OK,MessageBoxIcon.Information );
    Thank you
    Don

  • Print Queue wont open in Snow Leopard

    After upgrading I finally got my Epson 3800 to work but although I can open the utilities button I can't open the print queue.
    Tried resetting, downloading new driver and repair to preferences but nothing.
    The printer does not show up in the dock.
    It prints ok though
    Any ideas

    Hi Tony
    I agree with Barry first drag the old Epson icon from 10.5 off the Dock, then go to System Preferences > Print & Fax and open Print Queue. Then once you have a new Epson icon on the Dock, right click (control click) on it then select Options > Keep in Dock.
    Dennis

  • Alien communique​, print queue lagging, printer refuses to e-print, can't find with laptop

    I purchased the HP Photosmart Plus e-All-in-One Printer - Black (CN216A#B1H) to replace my top-feed printer whose ink was disappearing from retail stores. It is connected to my Mac Mini (OS: leopard 10.5) via USB, and to my home wifi network. I have a pc (OS: XP) laptop that also connects to the internet via wifi network. Here are my problems:
    1. The printer refuses to e-print. I have it set up with hpeprint, and it'll connect to hpeprint occasionally, usually after rebooting. I can print using the apps on the printer, but I can't email ANYTHING to it. I've even spent an hour on the phone with HP's help center, and he's sent stuff to the printer that never printed. It doesn't matter how it's sent--attachment or in the email--or what it is, it just sits in the queue until it fails. I paid more for this feature----why won't it work??
    2. I can't find the printer with the laptop. Now this may be my ineptitude with windows, but even my husband (whose laptop it is) can't figure it out. I can access the printer's url in a browser (http://192.168....you know), but I can't get the Add A Printer wizard to recognize the printer. It wants to go in through shared computers, looking for a printer on my Mini--which, by the way, for some strange reason my router won't let computers on my network access my hard-wired mini. Anyways, that's a headache for another day.
    3. Last night I tried to print a copy of a legal form, and the job sat in the computer's print queue for about an hour before the printer finally started warming up to print. Then it only printed the first half of the first page, spat it out, and gave me (after about half an hour more) a half dozen pages that look like some kind of alien communique. I've actually had it do this to me a couple times in the last day, just randomly printing these pages until I cancel print. Whatthe?
    Setup seemed to be remarkably easy. I just plugged the thing in and followed the prompts. But now I'm starting to have buyer's remorse. What in the world is wrong with this printer?? If you can help me clear up one or two of these things, I'd greatly appreciate it, since it means less time I'll be on the phone with Customer Service.

    By the way, here's what it printed:

  • Display Report Title line in Printer Queue Again

    Post Author: ShowMeTheName
    CA Forum: General
    Hello, this is my question:
    How can I get our Crystal Reports XI printed from our VB application to show again the line u201CCrystal Reports + The Report Titleu201D in the printer queue?
    We first started generating reports with Visual Studio 2003 and Crystal Reports for VB.Net.  Months later, we upgraded to Crystal Reports XI Developers Edition. 
    When we built our application in VB and CR for VB.Net (v.9?) and printed reports from it, they showed the Crystal Reports line with the report title in the printer spooler.  Now that we upgraded to CR XI DE and compiled our program, the reports only show the line u2018Documentu2019 in the printer spooler.  The report title is gone.
    Does anyone know how to get that report title back?  If we open a report in the Crystal Reports program and we print it from there, we do get that line u201CCrystal Reports u201C and the Report Title in the printer spooler.  However, when we print the same reports from our VB application (and whatever upgrades installed by CR XI), the report title is replaced by a very annoying u2018documentu2019 word.
    We need the report title to show in the printer queue to distinguish our reports. 
    In our VB app, we open the reports as a new ReportDocument and then we print them with the PrintToPrinter code.
    Has anyone else had the same problem? Do you guys think that if we replaced the new report references with the original version will do the trick?
    We donu2019t want to change or eliminate the u201CCrystal Reportsu201D words because I know we canu2019t. What we want is that line back so it can show the report title.  I certainly like that line better than the u201Cdocumentu201D one we get now.
    Thanks for your help!

    Post Author: emoreau
    CA Forum: General
    as per http://technicalsupport.businessobjects.com/cs/forums/3054/ShowThread.aspx, it doesn't seem to be possible.

  • I hope it's Kappy reading this. My HP Laserjet successfully installed but can't create a print queue...

    Hello Kappy - Thank you for persevering with my printer issues. Firstly, I use Firefox, recently updated & as yet have not discovered how to monitor downloads. The software for HP Laserjet 2200 was eventually automaticallly, and therefore correctly, installed.The Add Printer Pane accessed via the + button in the Printer & Scanner window is blank - the Name & Location and Print Using & Add areas are all grayed out, therefore I can't locate the printer driver even though it is in the Printer folder. I messed around with HP Direct Protocol & Line Daemon functions, entering my IP address, just to see if I could locate the printer driver - I could. However, I get a pop-up window which says 'Unable to verify the printer on your network' but it gives me the option of going ahead anyway, which I did. I was able to create a print queue, able to give a print command, the printer window opens, but the printer appears as 'busy', but of course it's not printing. To look at the issue from another perspective: previously I was running 10.5.8 on my old Power Mac G5 and a week before I shifted over the iMac I paused the printer but when tried to resume printing I got a pop-up message saying IPadmin > enter administrator name + password. Which of course I couldn't do - I discovered this was a bug afflicting10.5 & 10.6 operating systems; the only way I could get around it was by re-creating myself as a new administrator, which I did, and got the printer going again. So, if I have a "Network" printer perhaps there's another route to get the driver recognized... What do you think?
    Alex Carr

    Morning Alexander Carr,
    Thanks for using Apple Support Communities.
    Use this article to troubleshoot printer issues in OS X.
    For more information on this, take a look at this article:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Best of luck,
    Mario

  • My setup: iMac hardline to Canon i960 printer. Issue: endless printing of the same document. The printer window states that the pinter is in use and there is nothing listed in the Print Queue.  How can I stop printing the document?

    My setup: iMac hardline to Canon i960 printer. Issue: endless printing of the same document. The printer window states that the pinter is in use and there is nothing listed in the Print Queue.  How can I stop printing the document?

    Soution: Delete the printer and add the same printer back in, therefore creating a new print queue.

  • Printing w/Leopard & AD-based Windows Print Queues:

    For those interested, I have written an overview of printing in Leopard 10.5.0 to Windows print servers (published queues Active Directory). Your mileage may vary. This document contains the good the bad and the ugly.
    Objective:
    Get Leopard based Macs to print to AD published SMB print queues hosted on Windows 2003 print servers. Sounds easy, huh?
    Overview:
    Print Servers:
    Windows 2003 print servers.
    Printers:
    All the printers in my test were all new HP network b/w printers or network MFP b/w printers. All of them were less than 2 years old. None of them were consumer-grade home USB printers.
    Mac Clients:
    My test clients were Intel MacBook Pros and Intel iMacs running 10.5.0 Leopard. All of them had user AD accounts and all Macs were bound to AD using Directory Utility (or dsconfigad)
    The AD clients have a unique naming convention at my company. In my environment we use the initials of the person for their login name (SAM). Example:
    Real “human” Name: “Stephen Paul Jobs”
    Long Active Directory Name: “Steve Jobs”
    Short Active Directory Name: “spj”
    “Legacy” NT Names: “domain\spj”
    Full domain name (used for email etc): “[email protected]”
    (you get the idea...)
    Note: My Mac clients are not in an Open Directory domain. No “Magic Triangle” in this environment. Pure AD for the sake of this example. I am not managing the Mac clients via MCX in this scenario.
    Print Protocols:
    All the print queues hosted on the print servers were standard SMB/CIFS print queues. The syntax (UNC) looks like this:
    smb://print_server.domain/queue
    (This syntax is invisible to most users printing to AD-published printers (or any network based printer really) . Most users will have no idea what protocols are being used.)
    Procedures:
    Part 1: Set up a new printer from an existing AD-published print queue:
    From the Apple menu select “System Preferences...” (or launch it from /Applications). The Printer Setup Utility app no longer exists. Apple has discontinued it fro various reasons.
    Click on the Printer & Fax pane.
    Click the “+” button on the left. This will launch the Apple Printer Browser (called “AddPrinter”, and lives in /System/Library/CoreServices), which looks similar to the previous browser in Tiger. The Printer Browser by default will usually show network printers vai Directory Services (AD/OD etc) as well as Bonjour printers and Mac OS X based shared printers – if they are shared via IPP and LPR under certain circumstances).
    Select the desired AD-published print queue you want to print to by highlighting it in the browser list and clicking the “Add” button. (Note: Print queues published via Active Directory will show up as “Open Directory” printers, even though this is not 100% technically correct.)
    Before the queue will be added, you will be prompted to authenticate as a local administrator. If you are not an admin you are screwed. Enter your name and password.
    Once the print queue is added, it will show up on your Mac in several ways (barring any bugs – see below). Here are the ways to tell if you have added the print queue successfully:
    A The new print queue will now be displayed in the Print & Fax system pref pane (but not always – see below).
    B You will see a printer proxy application in ~/Library/Printers/ which corresponds to your new print queue. This is the print monitor app that will show up in your Dock when you print to the queue.
    C You can see the new print queue via the CUPS admin page at http://localhost:631/printers.
    D You can see your new print queue from the Terminal by typing this command: “lpstat –v” (type “man lpstat” for more info on the lpstat and related commands)
    E You can also see your printers by launching an print-enabled application such as TextEdit or Safari and printing a page. You will be presented with Leopard’s new print dialog box (which now includes a print preview pane). From the “Printer” drop-down menu you can see all of your printers. You can add a printer from here too (which takes you to the steps listed above)
    (of course, most end users will only use option A listed above. The other options are more abstract and complicated)
    Now that the AD print queue has been setup on your Mac, you can print to it (maybe).
    Part 2: Printing to an AD-published print queue:
    Open a document you want to print.
    Choose “Page Setup...” from the File menu if you need to configure the job. (Optional)
    Choose “Print” from the File menu.
    From the Print dialog box, choose the desired print queue from the Printer menu
    Click the Print button.
    You will need to authenticate with a valid Active Directory username and password. You don’t have to have administrator credentials, but you have to verify that you are a domain member. In my environment, my Windows print server doesn't require authentication, but for some reason Leopard or CUPS makes you authenticate. (See below). Not only is this a major PIA, but the authentication dialog box itself is formatted to include the wrong credentials format for authentication in the first place.
    Volia! Done. Easy huh? Not really. Read on for the ugly stuff.
    My Complaints and Caveats:
    OK, so here’s where I vent, complain and scratch my head. Join in on the fun.
    Sometimes shared print queues don’t show up in the Print & Fax system preference pane after they have been added. I have no idea why. The local CUPS admin page (http://localhost:631) on my Mac test clients can see the connected queues, and the queues show up in ~/Library/Printers. The “lpstat –v” command shows the connect queues too. But for some reason, sometimes network print queues that I have previously setup (and use regularly) don’t show up in the Leopard Print & Fax preference pane. Local USB printers always show up fine for me.
    2. When challenged to authenticate a print job to a Windows print server (AD), the Mac’s authentication dialog box pre-populates the AD user’s name in the “Name” field incorrectly. Example:
    A user named “Joe Is Cool” (short name “JIC”) prints a job to the print server. The print auth dialog box challenges him for a name and password. It is pre-populated already with the name of “Cool, Joe”. When a valid AD password is entered, the job is rejected (it fails authentication and gets put on hold – which is hard to see this unless you explicitly look at the Printer.app proxy tool in the Dock). However, if the user replaces “Cool, Joe” with his official AD short name of “JIC” and then enters his AD password, the print job is accepted and printed. I wish Apple didn’t try and pre-populate the dialog box! Can this be avoided or prevented?
    In my environment, my Windows print server doesn't even require authentication, but for some reason Leopard or CUPS makes you authenticate. I’m working with my Windows administrators to figure this out. It will only accept user names with the short name format. It will not accept long (full) names or NT legacy names.
    3) The Printer Setup Utility app, which used to live in /Applications/Utilities, no longer exists. Apple has discontinued it for various reasons. Mainly security and simplicity. I wish it was still available, but the system pref pane works fine (well, usually)
    4) Active Directory-based print queues will show up in the OS X Printer Browser as “Open Directory” printers, even though this is not 100% technically correct. Why can’t OS X tell the difference between OD queues and AD queues and label them as such?
    5) Leopard has locked down the ability to add network printers. You now must be a local administrator in 10.5 or later. I understand the importance of this security measure in certain environments, but why can’t there be an option in the Security preference pane to “Allow non-admins to add printers”? This would make me very happy.
    6) Setting the default printer and resetting the CUPS system now require you to right-click in the left side of the Print & Fax pane. There no longer is a button or menu option to do this.
    7) Sometimes after a job has printed the printer proxy app (from ~/Library/Printers) stays in the Dock and won’t go away.
    Conclusion
    Please chime in on your experiences, bugs, opinions and comments.
    Message was edited by: Daniel Stranathan

    I have noticed several of the changes in our system when printing to an AD printer from a Leopard client. I have one issue that is pretty odd and I'm not sure what is going on. When printing an Excel worksheet, I get prompted for AD credentials. After submitting the job, the print queue says "Waiting for Authentication", I have to press the Resume button and then the authentication dialog pops up. I successfully authenticate (My auth dialog is populated correctly and the remember to keychain option is selected) and the job prints fine. If I print the same document again (without closing the worksheet or Excel), or any other worksheet, I still have to reauth. I can print just fine to the same printer from Textwriter and I do not need to authenticate. Weird...

  • Random print jobs showing up in print queue when printing...

    Whenever I print something, one or two other random files will show up in the print queue.  The printer will not try and print these additional jobs, and it does not prevent another print job from printing, but each time more random files will show up.  The print queue will fill up with these additional jobs until they are manually deleted.  What a pain.  Does anyone have a solution???

    These random files can be communication files and are used to interogate the printer about its status. Typically they will be processed by the printer and then vanish from the print queue. So if they are not being processed and you are having to manually remove them then there could be a setting in the printer that needs to be changed or you have to check from an updated driver.
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  • USB printer on Airport Express via Bonjour: print queue no longer works

    This is a variation of similar postings on this forum, but hopefully provides more information to allow others to pinpoint the problem.
    Have been using Intel iMac 10.4.8 now upgraded to 10.4.10. Two printers attached: 1 via USB and a 2nd via USB/Bonjour on Airport Express. Both working flawlessly. 2 days ago, an ADSL Internet outage occurred. When this was reestablished an hour or so later, everything was back to normal, EXCEPT that the USB/Bonjour/Airport printer no longer works. When jobs are sent to it, the printer queue stops and a red "!" appears in the dock on the queue. Restarting the queue just brings back the red "!" again.
    Have done all the usual things:
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    2. Have confirmed the printer works find if moved to a direct USB port. So the problem is not the printer.
    3. Have upgraded the Airport firmware to 6.3. Works just fine as a network access point. So the problem is not the Airport itself.
    4. Have deleted, added the printer, renamed the printer - none of these things helped (this was suggested by some postings on the forum)
    5. Have tried every combination of which item is powered up first (this was suggested by some postings on this forum)
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    There are lots of similar postings of people having problems with printers previously working, but then stopping working on an Airport Expresss/Extreme. I hope the above scenario, which is a very simple network topology, and the fact that the iMac and printer and Airport all work correctly on their own, is of help. It does look as if the problem is in the Airport Extreme, and was triggered by the WAN outage, and not fixed by printer reinstallation or firmware upgrade.
    Looking forward to someone with a clever suggestion...
    LeslieB

    What did you use to discover the printers on both Mac and PC. Did you use Bonjour for both?

  • HP Color LaserJet 4700dtn. Won't Print from printer queue.Event Code 68 8002

    From the start of using this printer about a year ago I normally just plug in the usb wire from the laptop and it works.
    For some reason about 3 weeks ago it seems to have stopped receiving data from the computer . A different wire to the printer will not work. but the same wire connected to a different printer on same laptop port does work.
    I have tried discovering the printer using the HP support system to try an update the driver/firmware.  The printer is discovered but the update seems to end up in th printer queue and gets stuck.
    The queue is empty at the moment.
    My normal printer repair company say its a software problem.
    The printer will print its own diagnostics pages but to be honest I don't have a clue what the info printed off means or if there are any answers to be found there.
    Anyone any ideas please.    ( answers in "printers for dummies" speak if at all poss please) 

    Hi,
    Please follow in the link below :
    http://h20000.www2.hp.com/bizsupport/TechSupport/D​ocument.jsp?lang=en&cc=us&taskId=110&prodSeriesId=​...
    I work for HP but my posts and replies are my own.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"

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