Printer refuses to take photo paper. I'm using Kirkland Professional glossy ink jet.

Printer won't take photo paper.   Using Kirkland Professional glossy ink jet photo paper.

Hi , Welcome to the HP Forums! I understand that your HP printer is refusing to take photo paper. I am happy to help!  For further assistance, I will need some more information:  The Product/Model Number of your printer. (ie: HP Officejet 8600.) Follow instructions in this link. Finding Your HP Product Model Number.If the printer is connected, Wireless, Ethernet, or USB.If the printer is able to make copies.If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.The size of the photo paper you are using.  Please see this post, Want Good Answers? Ask Good Questions, by , so you can get the most out of these forums.   Once I know this information, I will do some further research for you!  Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

Similar Messages

  • Photos will not print in color on photo paper

    I was out of two colors, put new ones in, cleaned and aligned the cartridges but when I put in photo paper, they only print in black.  If I copy and paste them to regular paper, it prints in color.       

    Hello SSBA,
    Welcome to the HP Forums!
    I understand you're unable to print color when using photo paper. I will do my best to assist you! First, I need to ask you some questions to clarify this issue:
    1. First, I need to find out your operating system on your computer? Windows or Mac?
    2. What type of printer do you have? Click here to find out: Model Number.
    3. What type of photo paper are you using?
    4. What program are you using on your computer?
    Please verify this information and I will assist you further. Have a great night!
    I worked on behalf of HP.

  • Black Prints as Blue on Photo Paper

    I have a Photosmart 6510 and am using Mac Snow Leopard. Black prints fine on plain paper but prints a blue on photo paper. This is a new problem.  It was working fine before. Any suggestions?

    Hi Dlking,
    I responded to your other post, but this thread will work too
    Can you clarify "Working fine before", did you change any settings or OS X versions?
    Don't forget to mark a post as solved if it fixed your issue

  • Photosmart 7515 jams using Kirkland (Costco) glossy photo paper

    I have used other photo papers in the past including HP.  But this time I purchased a package of Kirkland Professional Glossy Inkjet Photo Paper.  After starting a print job, the paper starts to feed and then jams.  Once it actually printed, but the print was about half off the paper.  The other attempts all jammed.  I ruined 5 sheets so far with no success. This Kirkland paper does not seem any different from the others used.  Is there something wrong with the printer?  I don't have a different paper to try at the moment.

    Hi , Welcome to the HP Forums! I see that your HP Photosmart 7515 is jamming when using Kirkland (Costco) glossy photo paper. I am happy to help!  It is possible, that this type of paper may not be supported with this printer. In order for me to find out, I will need to know the size and weight of the paper you are using. In the meantime, please try the steps in this paper jam guide. A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. Hope this guide helps, and hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • Printer won't load photo paper from the photo tray

    My HP C7280 won't load the 4x6 photo paper from the photo tray.  The photo tray moves in towards the feeder, but fails to actually load the paper into the feeder.  Any suggestions on how to correct it?  Thank you.
    This question was solved.
    View Solution.

    Please take some time and look through this document to make sure that you are loading the paper properly,
    These are the Macintosh instructions but the steps to prepare the photo print are the same but they are steps you would do on Windows just ignore the instructions.
    Have a great day. Get back to me.
    I worked for HP.

  • Printing on HP 4x6 Photo Paper with HP 8620/8625 printer

    How do you print pictures on 4x6 HP Photopaper using the HP8620 printer? I can't believe there are no instructions in the 30 language manual the comes with it. I've loaded the paper with the shiney side down, the paper feeds, but I get "Paper type Mismatch" error.
    Right now I'm trying to print with Picasa. I had no problem on my HP C309g printer.
    Thank you in advance. I'm about to take this thing back!
    This question was solved.
    View Solution.

    Good news,  you can "add" a form for the 4X6 or 4X6.5 (tabbed) paper size.
    The basic instructions are already available for the printer, though not where you'd expect:
    Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X
    I created a new 4X6.5in form so I could use my 4X6 inch tabbed photo  paper in my new printer.   The printer was throwing "paper mismatch" errors at the 4X6 form.
    The examples to create the form are included in this document:
    Printing Preferences
    See Section titled:
    Custom Paper Sizes
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,

  • Software changes print quality to Advanced Photo Paper Normal.

    I am using an Officejet 8500 909a.  In the last week each time I go to print the quality is changed to Advanced Photo Paper, Normal.  I have tried making new saves with Plain paper, normal; plain paper, draft but no matter what it still prints on Advanced which uses a lot of ink.
    I uninstalled the driver software, downloaded it and installed it again but still no change.

    Congratulations on your new printer!
    Photo Paper:  Glossy side down, with the "hard to see" crease in the photo paper closest to you.
    Remember to install the Full Feature Software (in Drivers) AND take a look at the great support pages:
    HP ENVY 5530 e-All-in-One Printer series
    There are videos on the Driver page to help with the installation of the software.
    Your User Guide is under Tab "Manuals"
    Take a look at the Toubleshooting section for help and "how-to" pages
    + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
    HP will never call you on the phone and ask for money to 'keep your PC safe'.
    Say “No, thank you,” and hang up!
    Cybercriminals might call you on the telephone and claim to be from Microsoft.
    See: Microsoft Safety & Security Center
    Mark my answer “Accept as Solution” when it provides a solution or workaround!
    + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
    Click the Kudos Thumbs-Up!
    It is a nice way to say “Thank You" for the help.
    Although I strive to reflect HP's best practices, I do not work for HP. 
    Kind Regards,

  • New 6500A Plus-set up the e-Print. to auto select photo paper like my Photosmart

    I will try this one more time.  My issue is the printer having two paper sources like the Photosmart.  One with printer paper and a small tray with photo paper and the printer knows to print photos on the photo paper.
    The question is there any way to modify the 6500 to work the same way?

    With e-Print if the photo is embedded into the body of the email then it will print on the plain paper in your printer. If you want the photo to print on photo paper then the photo must be an attachment to the email and you need to have photo paper loaded into the printer.
    Dave M.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as Accepted Solution.
    I am an HP employee.

  • HP6520 Won't Print 6 X 4 Photo paper

    My HP6520 will not print on 6 X 4 photo paper.  Keeps coming out on regular 8 1/2 X 11 paper.  Help!!!!

    What operating systen/device are you printing from?
    If you're using AirPrint, it's worth noting the points below:
    The default settings for Airprint on Apple devices is to print photos from the photo tray and all other documents from the main plain paper tray.
    For more flexability in terms of media and tray selection, please download the HP e-Pprint app. You'll find setup instructions for e-Print here.
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Officejet Pro k8600 poor quality printing on "prenium plus photo paper"

    Using paper "premium plus photo paper" Q5496A (a3 size) and C6832 (A4 size) the quality of photo printing is excellent.
    This last time I bought paper "premium plus photo paper" CR675A (A3 size) 5 stars type and quality of the prints is very bad. The full range of blacks and grays disappears and turns into a single shade of very dark gray. Paper like "advenced photo paper" Q8697A (A3 size) 4 stars has same problem.
    A3 paper Q5496A is difficult to find, may be it is no longer in production? What kind of A3 paper can I use instead of Q5496A?

    The problem is that - with the same hardware, same software and same image file - when printing on Q5496A, the print quality is great while printing on CR675A, the print quality is really bad.
    I have already done all tests and solutions suggestes at your link , and nothing changed.
    Cartridges, heads and paper are all original HP and the paper is Premium Plus 5 stars.
    So the issue really seems to be the paper to me or the ink that doesn't work well with this kind of paper...
    Thanks a lot.

  • How small of photo paper can I use on a c309a

    I need to use the smallest photo paper that I can use.  I can not find anything in the manual.  What is the smalles photo paper size.

    The spec's for minimum size do not seem to be listed in the manual.  The driver allows selection of index cards down to 3"x5" and photo paper down to 3.5" x 5".  The driver does allow printing multiple logical pages per page, you could print 2 or 4 photo's on your 3.5"x5" or 4"x6" pages.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Take photo from image stream using capture engine technique in media foundation

    I am beginner for media foundation.I have to develop Win32 desktop application using capture engine technique in media foundation.
    I have to implement the following features:1)Show video streaming 2)Capture video 3)Capture photo from still-image stream.These features are implemented in capture engine.
    I am able to take photo from video stream not from image stream.I tried to configure the image stream index in Addstream() api,but its giving MF_CAPTURE_ENGINE_ERROR error.
    To trigger the still pin,use
    the IAMVideoControl::SetMode method
    in directshow. How do i implement this feature using capture engine technique in MF?My question
    is-is it possible do it in Media foundtion??I have searched many sites but no luck.
    Here the sample code which i used to capture an image.
    HRESULT TakePhoto()
    HRESULT hr = m_pEngine->GetSink(MF_CAPTURE_ENGINE_SINK_TYPE_PHOTO, &pSink);
    if (FAILED(hr))
    goto done;
    hr = pSink->QueryInterface(IID_PPV_ARGS(&pPhoto));
    if (FAILED(hr))
    goto done;
    hr = m_pEngine->GetSource(&pSource);
    if (FAILED(hr))
    goto done;
    hr = pSource->GetCurrentDeviceMediaType(1, &pMediaType); // 1 is Image stream index.I will get current image stream media type here.
    if (FAILED(hr))
    goto done;
    //Configure the photo format
    hr = CreatePhotoMediaType(pMediaType, &pMediaType2,GUID_ContainerFormatBmp);
    if (FAILED(hr))
    goto done;
    hr = pPhoto->RemoveAllStreams();
    if (FAILED(hr))
    goto done;
    DWORD dwSinkStreamIndex;
    // Try to connect the first still image stream to the photo sink
    hr = pPhoto->AddStream((DWORD)MF_CAPTURE_ENGINE_PREFERRED_SOURCE_STREAM_FOR_PHOTO, pMediaType2, NULL, &dwSinkStreamIndex); //Instead of MF_CAPTURE_ENGINE_PREFERRED_SOURCE_STREAM_FOR_PHOTO,i gave index as 1.i am getting error
    goto done;
    hr = pPhoto->SetOutputFileName(pszFileName);
    if (FAILED(hr))
    goto done;
    hr = m_pEngine->TakePhoto();
    if (FAILED(hr))
    goto done;
    return hr;
    HRESULT OnCaptureEvent(WPARAM wParam, LPARAM lParam)
    GUID guidType;
    HRESULT hrStatus;
    IMFMediaEvent *pEvent = reinterpret_cast<IMFMediaEvent*>(wParam);
    hr = pEvent->GetExtendedType(&guidType);
    if (SUCCEEDED(hr))
    if (guidType == MF_CAPTURE_ENGINE_ERROR) //i got this error if i give dwSourceStreamIndex as '1' in Addstresm api
    return hrStatus;
    Please help me to solve this problem.Past one week,I am working on this issue and i couldnt find the solution.Please give me a some idea or some sample code to solve this problem.
    Thanks in advance.

    Hi Everyone,
    Any help will be appreciated.

  • TS3276 Unable to print e-mail messages from Mac book pro directly to my HP ink jet printer.  Can print from Word, Excel, Safari.  E-mail messages only print the date and "sent to" name.

    Unable to print e-mail messages from my Mac book pro directly to my HP ink jet printer.  Can print from Word, Excel, Safari.  E-mail messages only print the date And "sent to" name, the remainder is blank.

    If you haven't done so already, try resetting the printing system.
    Reset Printing System

  • Cannot get printer to pick up photo paper

    During setup everything worked fine, however I cannot get the printer to pick up and print on the paper in the photo tray. It prints everything on the A4 sheets. I have tried removing the A4 paper but this makes no difference.

    Hello irishrover28
    I would like to gather some more information such as what type of printer you are using and any other information that might help such as the operating system of your computer.
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • My photosmart 6520 printer won't print to anything but photo paper. i want to print to 8 x 11 most.

    is there a setting I missed? If so anyone know the path?

    Hey Gory,
    I understand you are having an issue printing a photo (8 X 11) on your Photosmart 6520 and a Mac 10.8.
    If you follow this document provided it will help your print.​n&cc=us#concentra-doc/c01617557/doc
    Please let me know if you require further assistance.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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