Printer setup for Officejet 6310 HANGS: at SNMP reply Officejet 6310 from (ip address).

I running the software setup from the HP website for windows 7 x64 and I keep getting stuck at SNMP reply Officejet 6310 ip_address.

I have a few questions that will help me help you.
How are you connecting the printer to the network (USB cable/Ethernet cable/wireless)?
Did you try downloading the software to your local computer then running the install?
Did you setup the printer from its front panel display?
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

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    HI
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    Recently we started to deal with AP check printing in our organizatin. It was a daunting task with the information and resources scattered all over and missing critical pieces of information to make sense out of the whole process flow. We attempted to go through the AP check printing internally and succeded.
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    Check Printing Basics and Beyond for Printing Checks on Your Own
    by
    Sarma Chilukuri
    This article deals with what is needed to get your own checks printed. It is a first attempt to uncover all the hidden rules that one should be aware to get your own checks printed. The first section deals with the basic AP check printing setup, while the 2nd half explores some of the flow of events that make it possible to print the check.
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    AP Setup for check printing
    There are multiple steps in the AP check printing. First set of steps deal with the AP side setups. The second step is to get the System side setups. The system side setup deals with printer setup and program options setups. The last step would be to make the print format files configured with the vendor provided escape sequences in the laser print format file.
    Step 1: login as Payable Manager
    Step 2: Bank Setup: Navigate to Setup: Payments > Banks
    1.     Make sure the Bank # etc are present
    2.     Tab to “Bank Accounts”, and make sure your account # has been setup
    3.     On the Bank Accounts screen, tab to the “Payables Documents” and verify that Payment format (E.g., COK Laser Format) has been entered. This “Payment format links to next section where we associate it to the right payment program.
    Fig 1. AP Payment Bank Setup Screen
    Step 3: Program Setup (Setup: Payments > Programs)
    As we know there are only 5 formats 3 of which are “Ever Green Laser” (APXPBFE G|L|F) which are explained in the AP Users Guide. For your own form printing, you have to associate the format to APXPFEL (laser format) program. Also, the APXPBFEL or APXPBFEF call the APXPBFEG, which is the base program that pulls the data from oracle base tables. APXPBFEL is the one which allows us to print the checks with MICR and signature on a plain paper not on a pre printed stationery.
    Fig. 2 AP Payment Format Setup Screen
    Printer Styles, Drivers setup
    The above process summarizes the AP Setup. As a DBA, the printer setup needs to be validated. The base install provides the right setup to some extent. But the differences in printers and print queues may add some complexity to the final configuration. The following section discusses the set up the base install provides and changes as needed.
    Step 1. Login as system Administrator
    Step 2: Style (Install : Printer > Style)
    Look for the “PORTRAITHPLJ4LASCHECK”. This one is associated with the SRW Driver Called, “APLASP” (AP Laser printer format).
    Step 3: Driver (Install : Printer > Driver).
         1. The “PORTRAITHPLJ4LASCHECK” is associated with a “User Driver” of PORTRAIT for HPLJ4 and and a SRW driver of “APLASP”
         2. Also notice that there is an Initialization string at the bottom of it. This initialization string gets called as pre-report trigger for the APXPBFEG program (APXPBFEG.rdf) file. It sets the kind of format it should be. Please see the Appendix A for details on these printer pcl code translations. The Initialization string was as follows:
    Initialization: /eE/e&l0o2a7C/e(s0P/e(8U
    Step 4: Printer type (Install : Printer > Register)
    Each printer type is associated with a set of styles. Make sure the printer that was selected has the above style and its associated driver listed against that.
    Fig. 3 System Administrator Printer Seups
    Step 5: Program Setup (Concurrent > Program > Define)
    This step holds the key for check printing. It is necessary to define whether you need the check on top followed by the Stub or the other way around. The way it is controlled is based on the APXPBFEG.rdf, the report definition file and the APLASP.prt (Printer Style associate with the Portrait laser check format SRW driver). The APLASP.prt file ($FND_TOP/reports) has two identical setups called the 100 series and the 200 series. Those identical sets of setups define where the MICR and signature print on the check. The following table lists the some of the codes in the 100 series. Please refer to Doc ID #146452.1 for complete details.
    Fig. 4 System Administrator Concurrent Program Definitions
    CODE #     Code Definition
    100     Electronic check activation string
    101     1st Check #
    102     2nd Check #
    104     Deactivate check number mode string
    111     Activate MICR line
    112     MICR Deactivation / reset the printer head position
    121     1st Signature
    122     2nd Signature
    141     Address font activation string
    199     Return to default state string
    Table 1. APLASP.prt -- MICR Activation Codes
    The above code block repeats itself the same way in the 200 series. The decision to activate one way or the other controls the Check printing.
    Step 2: Setting up the Option block
    In the concurrent program definition for the APXPBFEL, there is an Options block in the middle. You need to list the codes that you want to activate. Please refer to Doc ID # 186640.1 for some explanation on these.
    E.g.,
    p_printer_code_mask="201,211,221,241" p_sig2_amount="" p_sig3_amount="" p_sig1_vendnum="" p_sig2_vendnum="" p_sig3_vendnum="" p_country_to_ignore="US" p_continuous_stationery="N"
    Step 3: Output format is Text
    Text format is sufficient, as the printer will pick up these escape sequences anyway.
    Fig. 5 System Administrator Concurrent Program APXPBFEL Options Definition
    UIPRINT.TXT, UIFONTS.ALI
    One needs to be aware of a few more pieces in this puzzle. The UIPRINT.TXT identifies to the Oracle Applications the print queues that were setup. This file is needed to set your PCL / Post Script printer definitions. I did not have to really tinker with these files other than identifying the PCL and Post Script Q’s that were setup on the UNIX box.
    Part II: Integrating all the pieces
    The above setups are all documented in various articles. We need to understand a few more steps to see how all these pieces come together.
    What you need to know about APXPBFEG.rdf
    APXPBFEG (.rdf) is the report file which when called pulls the data from Oracle. If you open the APXPBFEG.rdf in the Oracle reports, there is initialization to the report called, SRW.Init. This will bring in the initialization string associated with the PORTRAITHPLJ4LASCHECK driver definition file. Also, please be very careful with this report format file. When you open it, there is small tiny empty block. in the first block which calls the printer initialization code 100/200 under the Format Mask (from APLASP.prt). If this portion gets changed or messed up, one can end up with some unexpected results. Each of those blocks like MICR, CHECK etc… have associated format triggers and printer codes.
    Please make sure that the printer mask is properly handled. I noticed that the 200 series MICR (211) and Signature (221) printer masks were tied to 111 and 121 respectively. These should have been 211 and 221. The other place you need to be careful was the printer code before and after is proper.
    For E.g.,
    For the MICR, the ”printer code before and after columns “ should be 111 and 112 (or 211 / 212) respectively while Format Trigger should reference to 111 (211).
    Fig. 6 APXPBFEG rdf file printer mask and Format Triggers
    The escape sequences in the APLASP.prt file for these codes will play the crucial role in getting our format around the report output that gets generated from the APXPBFEG program. Please refer to the explanation of these escape sequence codes in the APPENDIX A.
    At this point when you run the program, you will see that the formatted output report file will have all the initialization strings and the output associated with that. You can compare the fields and verify the results. Let us closely examine the parts of the 111 and 121 where the micr and signature prints. The key to this to code the escape sequences the right way to get the associate MICR and signature print out correctly.
    Fig. 7 APXPBFEG rdf file MICR printer mask and Format Triggers
    Code 111 and Code 112 from the APLASP.prt file.
    I broke the line into pieces to illustrate the exact escape sequence code.
    Code "211"
    Part 1: esc "&f0S" esc "&f0y0X" esc "&l0E" esc "&a0L"
    Part 2: esc "(8M" esc "(s0p8.00h8.0v0s0b80T" --- This will be provided by the ROM
    Cartridge provider
    Part 3: esc "&k15H" esc "*p3215Y" esc "&a13.8C"
    code "212"
    Part 1 : esc "&f1x3x8X"
    Part 2 : esc "&f1S"
    Let us go over these 2 sets of codes carefully.
    Escape Code     Meaning     Comment
    esc "&f0S"      Push Cursor Position     
    esc "&f0y0X"     Define Macro ID 0 and Start Macro Definition     
    esc "&l0E"      Define Top Margin at 0 Lines     
    esc "&a0L"      Define Left Margin at Column 0     
    esc "(8M"     8M Symbol SetNote : As per pcl codes this happens to be Font Primary JIS Math 8 symbol     MICR Part 1 : Provided by the Vendor from where you the ROM cartridge
    esc "(s0p8.00h8.40s0b0T"     {Fixed Pitch}{pitch 8.00 cpi}{Font Style 8.40}{Medium Weight}{Typeface 0}     MICR Part 2 : Provided by the Vendor
    esc "&k15H" esc "*p907Y"     Set HMI = 15/120" Vert position = 907 Dots     
    esc "&a13.8C"     Move to Column 13.8     
         CODE 112     
    esc "&f1x3x8X"     {End Macro Definition}{Call Macro}{Delete Macro ID}     
    esc "&f1S"     {Pop Cursor Position}     At this point, the MICR gets printed
    Table 2. Escape Sequences in APLAP.prt file Explanation
    Fig. 8 APXPBFEG rdf file Signature printer mask and Format Triggers
    The signature piece (221) has also similar meaning.
    Escape Code     Meaning     Comment
    esc "&f0S"     Push Cursor Position     
    esc "*t300R"     300 DPI Graphics resolution     
    esc "*p1500X"     Horiz position = 1500 Dots     
    esc "*p650Y"     Vert position = 470 Dots     
    esc "(4B" esc "(s1p53v0s0b102T"esc "&f0S!"     Symbol SetProportionalPoint Size 53UprightMedium WeightTypeface 102Push Cursor Position!     Vendor gave the us esc "(4B"esc"(s1p53v0s0b102T!"Note: the ! when the it pushes the ! and that is where it prints the signature piece. The first part forms the symbol set , say (4B and the later part forms the signature font and ! is the piece. I took the ! from the above and let it stay with the 3rd part of it so that signature does not print twice.
    esc "&f1S"      Pop Cursor Position     
    esc "*p+121Y"     Move down 121 Dots     
    esc "&f1S"     Pop Cursor Position     
    Table 3. Escape Sequences for Signature in APLAP.prt file and Explanation
    Summary
    One can print their own checks using the above steps. This can work as a cost effective solution for small organizations where the budgetary constraints are tighter. We are successful in getting the AP Checks printed using the above method.
    References
    Metalink Doc ID # 186640.1, Different Payment Formats …
    Metalink Doc ID # 60936.1, Step by Step Guide to Setup a Printer in Oracle Applications
    Metalink Doc ID # 250543.1, How to Create An Initialization String for a Payable Check Format
    Metalink Doc ID # 48680.1, Accounts Payable FAQ – Payment Batch, Check
    Metalink Doc ID # 1074792.6, Exclamation Point (!) Prints On Check When Using APXPBFEL And Cartridge
    Metalink Doc ID # 158486.1, APXPBFEL Evergreen (Long Laser)
    Metalink Doc ID # 146452.1, Listing of p_printer_code_mask Default Values for APXPBFEL
    Chapter 2, Oracle Payables user guide
    Appendix A
    APLASP.prt printer codes explanation
    code "200" esc "&l0o2a6d66p8.000c2e1x0l63f1H" esc "&k12.00H" esc "(8U"
    esc "(s0p10.00h12.00v0s0b3T" esc "&k11.75H" esc "&a1l0R" control(M) esc"&f3005y4X"
    {Portrait}
    {Letter}
    {6 LPI}
    {Define Page Length to 66 Lines}
    {Set VMI = 8.000/48"}
    {Define Top Margin at 2 Lines}
    {Select 1 Copies}
    {Disable Perf Skip}
    {Define Text Length as 63 Lines}
    {Feed from Tray 1 (upper)}
    0.1 esc "&k12.00H"
    {Set HMI = 12.00/120"}
    0.2 esc "(8U"
    {Roman-8 Symbol Set}
    0.3 esc "(s0p10.00h12.00v0s0b3T"
    {Fixed Pitch}
    {pitch 10.00 cpi}
    {Point Size 12.00}
    {Upright}
    {Medium Weight}
    {Typeface 3}
    0.4 esc "&k11.75H"
    {Set HMI = 11.75/120"}
    0.5 esc "&a1l0R"
    {Define Left Margin at Column 1}
    {Move to Row 0}
    control(M)
    0.6 esc"&f3005y4X"
    {Define Macro ID 3005}
    {Enable Overlay}
    code "201" esc "&f0S" esc "&a1.25r70C" esc "(8U" esc "(s1p14v0s3b4148T"
    {Push Cursor Position} esc "&f0S"
    1.1 esc "&a1.25r70C"
    {Move to Row 1.25}
    {Move to Column 70}
    1.2 esc "(8U"
    {Roman-8 Symbol Set}
    1.3 esc "(s1p14v0s3b4148T"
    {Proportional}
    {Point Size 14}
    {Upright}
    {Bold}
    {Typeface 4148}
    code "202" esc "&f0S" esc "&a20.25r70C" esc "(8U" esc "(s1p14v0s3b4148T"
    {Push Cursor Position}
    2.1 esc "&a20.25r70C"
    {Move to Row 20.25}
    {Move to Column 70}
    2.2 esc "(8U"
    {Roman-8 Symbol Set}
    2.3 esc "(s1p14v0s3b4148T"
    {Proportional}
    {Point Size 14}
    {Upright}
    {Bold}
    {Typeface 4148}
    code "211" esc "&f0S" esc "&f0y0X" esc "&l0E" esc "&a0L"
    esc "(0Q" esc "(s0p8.00h8.40s0b0T" esc "&k15H" esc "*p907Y" esc "&a13.8C"
    {Push Cursor Position}
    11.1 esc "&f0y0X"
    {Define Macro ID 0}
    {Start Macro Definition}
    11.2 esc "&l0E"
    {Define Top Margin at 0 Lines}
    11.3 esc "&a0L"
    {Define Left Margin at Column 0}
    11.4 esc "(0Q"
    {0Q Symbol Set}
    11.5 esc "(s0p8.00h8.40s0b0T"
    {Fixed Pitch}
    {pitch 8.00 cpi}
    {Font Style 8.40}
    {Medium Weight}
    {Typeface 0}
    11.6 esc "&k15H" esc "*p907Y"
    {Set HMI = 15/120"}
    {Vert position = 907 Dots}
    11.7 esc "&a13.8C"
    {Move to Column 13.8}
    code "212" esc "&f1x3x8X" esc "&f1S"
    {End Macro Definition}
    {Call Macro}
    {Delete Macro ID}
    12.1 esc "&f1S"
    {Pop Cursor Position}
    code "221" esc "&f0S" esc "*t300R" esc "*p1500X" esc "*p470Y"
    esc "(30C" esc "(4B" esc "(s1p53v0s0b102T!"
    esc "&f0S!" esc "&f1S" esc "*p+121Y" esc "&f1S"
    esc "&f0S"
    {Push Cursor Position}
    21.1 esc "*t300R"
    {300 DPI Graphics resolution}
    21.2 esc "*p1500X"
    {Horiz position = 1500 Dots}
    21.3 esc "*p470Y"
    {Vert position = 470 Dots}
    21.4 esc "(30C"
    {30C Symbol Set}
    21.5 esc "(4B"
    {4B Symbol Set}
    21.6 esc "(s1p53v0s0b102T!"
    {Proportional}
    {Point Size 53}
    {Upright}
    {Medium Weight}
    {Typeface 102}
    21.7 esc "&f0S!"
    {Push Cursor Position}
    21.8 esc "&f1S"
    {Pop Cursor Position}
    21.9 esc "*p+141Y"
    {Move down 121 Dots}
    21.10 esc "&f1S"
    {Pop Cursor Position}
    code "222" esc "&f0S" esc "*t300R" esc "*p1500X" esc "*p650Y"
    esc "(30A" esc "(s0p.426h35.25v0s0b128T" esc "&f0S!"
    esc "&f1S" esc "*p+141Y" esc "&f1S"
    {Push Cursor Position}
    22.1 esc "*t300R"
    {300 DPI Graphics resolution}
    22.2 esc "*p1500X"
    {Horiz position = 1500 Dots}
    22.3 esc "*p650Y"
    {Vert position = 650 Dots}
    22.4 esc "(30A
    {30A Symbol Set}
    22.5 esc "(s0p.426h35.25v0s0b128T"
    {Fixed Pitch}
    {pitch .426 cpi}
    {Point Size 35.25}
    {Upright}
    {Medium Weight}
    {Typeface 128}
    22.6 esc "&f0S!"
    {Push Cursor Position}
    22.7 esc "&f1S"
    {Pop Cursor Position}
    22.8 esc "*p+141Y"
    {Move down 141 Dots}
    22.9 esc "&f1S"
    {Pop Cursor Position}
    code "241" esc "&a-100V" esc "&l5.8C" esc "(8U" esc "(s0p12.00h10.00v0s3b3T" esc "&k11.75H"
    41.0 esc "&a-100V"
    {Move up 100 Decipoints}
    41.1 esc "&l5.8C"
    {Set VMI = 5.8/48"}
    41.2 esc "(8U"
    {Roman-8 Symbol Set}
    41.3 esc "(s0p12.00h10.00v0s3b3T"
    {Fixed Pitch}
    {pitch 12.00 cpi}
    {Point Size 10.00}
    {Upright}
    {Bold}
    {Typeface 3}
    41.4 esc "&k11.75H"
    {Set HMI = 11.75/120"}
    code "299" esc "(8U" esc "(s0p10.00h12.00v0s0b3T" esc "&k11.75H" esc "&l6D"
    {Roman-8 Symbol Set}
    99.1 esc "(s0p10.00h12.00v0s0b3T"
    {Fixed Pitch}
    {pitch 10.00 cpi}
    {Point Size 12.00}
    {Upright}
    {Medium Weight}
    {Typeface 3}
    99.2 esc "&k11.75H"
    {Set HMI = 11.75/120"}
    99.3 esc "&l6D"
    {6 LPI}

  • Printer Setup for automatic and manual tray

    Dear All,
        Now i have setup a printer for my cheque printing and its working perfectly.i am using SAP script for it.
        My requirement to use the same printer with some different option so that when ever i want i can take the print from manual tray and when ever i want i can take from normal tray for cheque print out.
    Please let me know how i can handle this situation. can i do any changes in my script or some where else.
    I will appreciate your help.
    Regards
    Satya

    william:
    you don't state in your original posting whether or not you've calibrated your monitors, especially to a 2.2 Gamma. in order to get the most accurate screen->print matching you have to hardware calibrate your monitors. this is by far the single most significant improvement i've made in my workflow. prior to calibration my monitors were set to a gamma of 1.8 which is much brighter than 2.2 and this causes you to NOT correct your images with the additional exposure required for proper printing. my prints were always too dark prior to calibration.
    the spyder 2 from color vision is an excellent choice.
    scott
    PowerMac G5 2.5GHz   Mac OS X (10.4.8)   MacBook Pro 2.0GHz

  • Printer setup for Warehouse Management

    Hi ALL:
    Where do I setup the printers for Plant / SLoc / WH number except for transaction OMLV...
    Thanks.
    Wynand.

    Wynand,
    not quite sure this is after but see tx SPAD (this is more the Basis side of printer set up).
    Regards,
    Nick

  • SAP Printer setup for Color Laser printer

    Hi,
    Currently i have just setup a printer in SAP successfully.
    But as this printer is a color laser printer, the printouts are in colors.
    Is there any settings which i can set it to monochrome?
    Thanks

    Chong,
    Could you check this?
    Run SPAD transaction. Enter your Output device name(Printer name) and hit enter.
    Under the 'Output Attributes' tab , see if the checkbox 'Color printer' is checked.
    If checked, uncheck it and try printing.
    Regards
    Sabu.

  • Printer setup for purchaising group

    In config SPRO> Purchasing>assign output devices to purchasing group I have changed the printer but still when I raise purchase order it shows old printer as default printer.
    Please let me know if I am missing anything other than this.

    Goto Trans SU3 and check which printer is set as default printer for the user ID.And also check whether you had maintained in condition record IN MN05.

  • Printer setup for cost centre reports

    Hello SAP Gurus
    We need to print them at the month end to review the costs with the Departmental Managers
    If we use the icon ''customising local layout'' + ''hardcopy'' the print uses portrait ,therefore does not  completely print the end column ''available''
    If we use the  print icon ,we additionally have to click the next three ''green ticks''.This adds up to 4 x 80 = over 320  clicks to get the cost centres all printed
    (using excel download takes even longer)
    Any solution to this?
    Thanks

    Set up printer to have validity settings for all reports and opting to print all variants in seperate spool request.

  • Setup for Macbook Pro & XP desktop with one monitor (Cintiq21UX from WACOM)

    Is there a way to use the Cintiq 21UX as a monitor for both my my new Macbook Pro laptop & a Windows XP desktop? I would rather not have to change cables and have heard about a KVM switch from IOGEAR that might give this functionality. Ideally, I would use a single display, keyboard and mouse with both computers when using Photoshop. I don't know if the keyboard & mouse is a realistic goal.
    My questions:
    1. Will the KVM switch work at full resolution of the Macbook Pro and the XP? Will I need to adjust any settings?
    2. What should I know about purchasing a KVM switch? What specs are needed to make it work with the single monitor? With the single monitor, keyboard and mouse?
    3. What issues, if any, will I experience?
    Many thanks in advance!

    Belkin switch works great!

  • Is there any best practice for printer configuration for test environment?

    My Oracle ebs test environment has a scheduled refresh period where it will be refreshed with production test data and configuration time to time for BA, Dev to work on their enhancement.
    However, all the printer configurations are still pointing to production ones after refreshed, which means whenever there is a testing on-going, the doc / label / invoices will be printed to production printer.
    May I know if there is a way to globally change all the printer setup for the test environment, so that nothing will be directly to production?... Please assist.
    (currently, the only way is to change one by one and only if you are aware of it...)
    In case your organization has any other strategy on this matter, pls share also... Thanks a lot.

    user6775047 wrote:
    My Oracle ebs test environment has a scheduled refresh period where it will be refreshed with production test data and configuration time to time for BA, Dev to work on their enhancement.
    However, all the printer configurations are still pointing to production ones after refreshed, which means whenever there is a testing on-going, the doc / label / invoices will be printed to production printer.
    May I know if there is a way to globally change all the printer setup for the test environment, so that nothing will be directly to production?... Please assist.
    (currently, the only way is to change one by one and only if you are aware of it...)
    In case your organization has any other strategy on this matter, pls share also... Thanks a lot.If you do not want to use same printers then you have to it to point to the (TEST/BA Printers) after you are done with Rapid Clone. Any new printers need to be added manually (just the same way you defined you PROD printers) -- Rapid Clone Documentation Resources For Release 11i and 12 [ID 799735.1]
    If you want to edit the configuration, you could use FNDLOAD to download printers definition from the source instance, update the ldt file and use FNDLOAD to upload printers definitions.
    Is It Possible To Download/Upload Printer Definitions Using Fndload [ID 432616.1]
    Tips About FNDLOAD [ID 735338.1]
    Thanks,
    Hussein

  • "Printer Setup Utility" is missing...can I download it somewhere?

    I recently "uninstalled" my HP printer's software. (Photosmart C4180) I've been having trouble printing, and have had to reinstall the software twice in the past several months to get it working again. However, now I can't get it to work at all. I've searched my entire hard drive, and there is no "Printer Setup Utility" to be found. I DO recall accessing it earlier, when checking out my Utilities folder. Somehow it has now disappeared. I can't seem to find a site where I can simply re-download another Printer Setup Utility. Anyone have suggestions? I recently had a "mini-stroke," and it's pretty hard for me to focus on an annoying problem like this for very long. Eventually, I may be able to upgrade to OS 10.5- Leopard, but can't afford it now. So meanwhile- I'm stuck with what I have. Thanks! Dan

    I don't recall for sure - you may be able to get Printer Setup utility by downloading the 10.4.11 Combo Updater from Apple and re-Updating with that. If not, there is a utility called Pacifist that allows you to reinstall individual files from your Install DVD - get it here:
    http://www.versiontracker.com/dyn/moreinfo/macosx/12743
    PS- I love Apple (worked for them a couple of years) - but Leopard (10.5) is beta software. There are more printing problems than with any release since 10.1. Don't go there until they have fixed the problems.

  • Officejet Pro 8600 - Can't remove canceled job from print queue

    Hi there
    I canceled a print job from the print queue, but it refuses to budge! Everytime I try to remove it, I get this message:
    I can print other documents, but it's very irritating having this here all the time (and a big red blob on my dock icon announcing a phantom print job).
    Can anyone help me rid myself of this spectre of print purgatory?
    Cheers!

    Try downloading and running the HP Print and Scan doctor. This software is able to remove phantom print jobs for you automatically. The program can be downloaded from here.
    As well, for Windows based computers, restarting the computer can also help with this issue oftentimes. Hope this helps.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Cannot complete wireless setup for Officejet 4500 G510n using HP Installer

    Hi, 
    I hope someone can help me with this problem.
    I bought an Officejet 4500 G510n and all was working fine on my old MacBook laptop. I have recently switched to a MacBook Air running OS X 10.8 and I can no longer connect wirelessly to this printer.
    I have tried the following:
    - resetting printer settings from OS X "Preferences" using USB cable.
    - disconnecting USB cable to printer.
    - downloading and installing the latest software drivers for OS X 10.8
    - reconnect USB cable to printer to start printer setup.
    The problem arrises when I am performing the set-up task:
    - Screen shows invalid network details and gives me no option to continue.... only to go back to the previous page. I am stuck with no options at the moment.
    Attached is the screen-shot of what I'm seeing. 
    Any help would be very grateful.
    John

    From what you describe, you are using a USB cable but the information displayed there is for wireless. What you would want to do is install the printer using the USB cable and selecting USB installation, then use the software to complete the USB to Wireless conversion.
    Either this, or you can set up the printer on your wireless network using the wireless setup wizard and then install using Networked - Wireless as the installation type.
    Happy Holidays!

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