Printer uses black & blue only

Hello
i own a HP Photosmart C4680
the color cartridge was printing only blue(was empty) so i bought a new one and replaced it
but the printer uses blue only even when printing black only (changed settings) then i got a black/blue 3d effect + the blue has many lines in it
i have tried many things that didnt work
tried to put cartridge in and out many times i tried printing without connecting the printer to the pc
i have cleaned the connection tips of the cartridge & printer with alcohol i didnt clean the middle iron thing where the inkt comes out from(i have done it from the manual i found on the forum)
i have tried to clean the cartrdige from the help menu by printing
then i semi reset the printer while holding the power button & the secret code ect
and sadly nothing worked i have searched for more solutions on the forum but nothing worked what is the best thing i could do? could it be firmware or just a faulty cartridge?
thank you for the help

Hi @HappyPeople
Welcome to the HP forums!
I'd like to help you narrow down what is causing the issue with your Photosmart C4680, so I'll get you to try a few things and let me know how they go for you
First, I'd like you to follow the steps under Solution six: Print and evaluate a print quality diagnostic report and troubleshoot defects in this document as this will help us test the hardware.
If that page also just has black and blue (or just blue) please follow the cartridge cleaning steps within this A 'Cartridge Problem,' 'Cartridge Failed,' or 'Incompatible Cartridge' Error Message Displays on the... document.
Once you've cleaned the cartridges, please try printing that page again to see if there is any change. If there is still no change, please check the warranty date on your cartridges. If they are both in warranty, call HP Tech Support and inquire if they can replace the cartridges for you as this problem seemed to come up when you changed a cartridge.
Let me know how things go for you
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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