Printer will not list in the drop down menu

I have an HP Officejet 6500A (E710) printer running with Windows 7. When I route a word document to the print menu the "name" box is empty. The drop down menu includes the all the printers with the Officejet as the default printer but when I clink on it, it will not appear in the "name" box. I have removed the driver and reinstalled it without effect. I would appreciate any suggestions as to how I might print a document.
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Sorry that you are having a problem with the printer not showing up in the drop box.
Try to restart the print spooler.
1. Click Start Menu
2. Type in Services in search bar.
3. Click on it.
4. Scroll down to Printer Spooler.
5. Stop it and Restart it.
Let me know if this helps.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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Printer will not list in the drop down menu

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