Printer won't copy

printer won't copy after putting updated modem on

Hello donnie56,
Welcome to the HP Forums!
I understand your printer will not copy a document. I will do my best to assist you! What type of printer do you have? Model Number. Could you elaborate further on what happens when you try to copy a document?
Please make sure this printer is plugged into a direct wall, not a surge protector. Next, try resetting this printer for more than 60 seconds.
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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Printer won't copy from printer or computer

I have tried to copy document from printer and prints nothing. I tried the color check and printed that fine

Hello @ps-,
Welcome to the HP forums.
It is my understanding that when you try to make a copy, you get a blank page.
I would like to help.
Try going through the steps in the following document.
Copy and Scan Outputs are Completely Black
Please let me know if further assistance is required.
Aardvark1
I work on behalf of HP
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HP Officejet 4620 won't copy or scan but will print

My HP Officejet 4620 all in one printer won't copy or scan, but it will print. When trying to scan, my computer first shows a window "preparing to scan" then it changes to a window "scanner unreachable". When trying to copy the printer indicates "now copying page 1/1" but it never produces a copy. The light never goes across the flat glass, photographing the image to be scanned or copied.

Hello @Alan_Mc,
Welcome to the HP Forums!
I understand when you scan a document it states scanner unreachable and you cannot copy a document either. I will do my best to assist you! I would recommend following this entire HP document on A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ....
Since you cannot copy a document either, there might be something wrong with the scanner glass. Also, the light doesn't appear. If so, then follow this entire HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Hp officejet j6480 will print docs, but now it won't copy since i did sys recovery -did driver 3xs

i had to do a system recovery according to Dell tech support. Downloaded driver for my officejet j6480 3 times twice from HP and one from the orig disk. It'll print fine, but won't copy from glass or feeder. copy is just black nothing else-any ideas.

Hi there ppgg,
This article covers copy and scan outputs that are completely black and has a number of useful steps. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printer prints wirelessly fine but it won't copy

Just bought hp photosmart plus Series B210. It prints wirelessly fine but it won't copy. Press black copy or color copy on printer screen "and says Starting Copy..." but gets stuck there and does not copy. Have to pull out plug and plug in to reset printer. Have tried numerous times but unable to print. Help, please!

After several weeks of not finding answers here or elsewhere on the web - and after waiting for an iTunes 7.0.1 and getting it - I "gave up" and went to the Apple Store last night.
The Genius bar took my ipod, plugged it in to a mac, reached under the counter and handed me what they said was a NEW ipod (it was in a generic brown box with no accessories, cables, etc). I did not like that solution for two reasons. First, all of my family photos and videos were on my iPod and I did not like the idea that maybe those photos would turn up on the web someday. Second, it was a gift and had a personalized engraving on the back. When I pressed them on what they thought was wrong with my iPod they said it was not worth the time to figure out and they would just give me another one. Or I could ship in to Apple Support and they would send me a new one WITH the same engraving in a couple of weeks. I took the "new" iPod.
And, sure enough, when I connected it to my powerbook it was detected, the firmware was updated and iTunes synced all my music, photos and videos (and games).
The Genius bar people seems pretty sure that the problem was hardware (the port where you connected the USB cable at the bottom of the device). When I pointed out that it had been working fine right up until the day I upgraded to iTunes 7.0 and that it had not worked since they did not seem terribly interested.
So, my problem is "solved" in that I have a working iPod sans engraving.

Printer won't print from a copy.

Printer won't print from a copy or from computer. Goes through the motions but have blank page. HP Officejet 6600
It was working fine and then had a message that the ink cartigages were bad, so I replaced them. Went to Set-up, tools, cleanprinthead when that finished I aligned printhead, but it didnt print the alignment page. It is a HP Officejet 6600

Hi @happyhunter11
Please make sure your firmware is up to date; Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
If you have the latest update and the issue remains, call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Laserjet 3050 all-in-one - prints but won't copy

I have this HP Lasejet 3050 for 6 years but won't copy. It print reports and from computer too. No problem but When I copy b&w original then copy comes all solid black. Please help

Hello aminvinod, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Printer won't print despite installation apparently okay

I have an HP Deskjet F380 All-in-One. I know it's old but it's all I can afford. I'm running Vista Home Basic. Again, i know it's old but ... A long time ago it began re-installing itself every time I used it. This was fixed and it's only recently begun doing it again. Up to Copy 11.
I tried re-installing the driver and that seemed to go okay but now the printer won't work at all. It makes all th right "noises" but nothing happens.
I'm REALLY desperate. Even though I know printers are as cheap as ... these days, my budget's running on fumes abd replacement isn't a viable option at this time.
REALLY hope someone can help. Many thanks.
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View Solution.

Hi,
Try installing the following patch, reboot your PC and check for any difference:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69585-1&cc=us&dlc=en&lc=en&...
If that doesn't help try installing this patch as well:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-69124-1&cc=us&dlc=en&lc=en&...
Regardless, ensure the harware is unctioning by creating a copy from the device itself, if that works and any of the patches above does not help, try replacing the USB cable.. as well ensure it is not longer than 2 meters long and directly connected to your PC (And not through any extensions or USB hub.)
Regards,
Shlomi
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After upgrade to latest firmware canon network printer won't print

after upgrade to latest firmware canon network printer won't print. It's a canon MP540 on a wireless network. It will print a test page but won't print from any application, just sits there with the message 'copying print data'!
Running Mac OS X Lion 10.7.2 (11C74), with firmware SMC Version (system): 1.73f63.
Any help gratefully received.

First off if you can print a test page there is absolutely no reason you wouldn't be able to print from a application...none. But stranger things have happened now that we have Lion. Within the application are you selecting the wireless printer........just had to check.
I have the MP620 which is simlar to your MP540 and have no problems printing from my MBA (June 2011). I too have the latest firmware and software......without problems printing.
A few things I'd try would be to remove the wireless printer from your computer (in Preferences, printers), restart, and repair permissions. Then add the wireless printer back, and see if it works. If not.....power OFF the printer and turn back on.
If the above fails reinstall the printer driver (yours) I think you will have to plug in the USB cable.
Keep me updated and I'll tyr and help!

New HP office jet 5745 won't copy or scan from glass

Brand new officejet 5745 won't copy or scan anything from the glass. I insert paper, choose copy and the document feeder from above runs, lightbar doesn't move and it produces a blank page. When trying to scan from computer, I get an error message to insert document into document feeder. Help.
thanks.
This question was solved.
View Solution.

Hello cdnmaggies,
Welcome to the HP Support Forums!
I understand that the Officejet 5745 will only attempt to scan or copy from the ADF. There could be some packing material or tape triggering the sensor in the ADF. Open the ADF and look for anything that got missed.
If it is clear, load a plain piece of paper into the ADf and tell it to copy. When the paper is fed through and done copying, ensure that there is not message on the screen that an original is loaded. If this is displayed, remove the power from the back of the printer to reset the memory.
Ensure the printer is connected to a wall outlet directly and then connect the power back to the printer. If the there is no message, try copying from the glass.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP 6520 won't Copy

Our HP 6520 won't copy. It is newly set up and does print. After pressing Copy and setting up, the copy says "Starting copy", but doesn't copy. The red x for cancelling doesn't work either, so we have to turn off the printer.
we have tried resetting by unplugging the power cord on both ends and waiting 60 seconds.

Hi @BrigidE
I can think of a few things we can try. From your description, it sounds like the printer is not responding to the commands given.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, please check to see if the printer firmware is up to date;
Click here if you have a 32 bit Windows system > HPCOM_292008_HPPS_6520_x86_000_003.exe
Click here if you have a 64 bit Windows system > HPCOM_292008_HPPS_6520_x64_000_003.exe
Is the Windows Version on My Computer 32-bit or 64-bit?
If the issue persists after these efforts, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer won't print too- need a new printer head. i want to know if you have one in stock

Hi, my printer won't print and the error message states "bad printerhead". My printer model is HP officejet d 155xi. I need to know how much it costs or would it be cheaper to buy a new printer. Still have four cartridges of ink. Please advise. Thanks.

HI,
You can find the General prices for the printheads HERE, if you only have to replace one its ok, but keep in mind that the other printhead are likely to be just as old and might break down as wel.
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My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN. I tried to install the printer software but it says it is already installed. Do I have a security setting wrong?
Other PC names show up on the printer's touch screen but not mine. We are all on the same wireless subnet with the printer at a fixed IP address.
I can print from my PC and scan from my PC but I can't scan from the printer touchscreen to my PC.
tcliff

Hi,
You may have to start from your computer first:
    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -
    Restart your printer to see, is your machine in the list ?
Regards.
BH
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HP Officejet J3680 All-In-One Printer Fax Scanner Copier will not print, scan or copy

The only function my HP Officejet J3680 will do is fax. How do I make it print, scan and copy? How do I set the date and time?

Hi,
Download the Full functionality software from hp.com... http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3441026&
Install it and use software to get use of Printer.
Happy Printing
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Please mark the post that solves your problem as "Accepted Solution"
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Printer won't copy

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