Printer won't load photo paper from the photo tray

My HP C7280 won't load the 4x6 photo paper from the photo tray. The photo tray moves in towards the feeder, but fails to actually load the paper into the feeder. Any suggestions on how to correct it? Thank you.
Mike
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Hey,
Please take some time and look through this document to make sure that you are loading the paper properly,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01662562&tmp_task=useCategory&cc=us&dlc=en&lc=e...
These are the Macintosh instructions but the steps to prepare the photo print are the same but they are steps you would do on Windows just ignore the instructions.
Have a great day. Get back to me.
I worked for HP.

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Printer won't load photo paper from the photo tray

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