Printhead appears to be missing, not detected or incorrectly installed

hp officejet 6699 won't print - gives message "printhead appears to be missing, not detected or incorrectly installed."   I have unplugged as instructed and that did not work.  I replaced all of the cartridges and that did not work.  It's over a year out of warranty and I don't know where to take it.  I didn't want to have to buy a new one just yet.  Is approx 2 years the life of an all-in-one now??   Can anyone tell me what to try?  Thanks!

Hi pip3, Can you remember what you were doing when the error occured? Was there a specific event that triggered the message? Did you unplug the printer while it was switched on to reset it (documented here)? Please let me know if you resolve your issue, otherwise I will try to help you troubleshoot further. Many Thanks,Francheska

Similar Messages

  • Error message "The Printhead appears to be missing, not detected, or incorrectly installed"

    HP Officejet Pro 8600 e-All-in-One Printer - N911a
    I've had this printer for awhile and it has worked perfectly. 
    Just out of nowhere...
    I'm getting an error message that says "The Printhead appears to be missing, not detected, or incorrectly installed" . A short animation plays but i can't figure out what it's tell me to do.
    Please help!

    Hi @AjoyBrooks,
    Welcome to the HP Forums! 
    I see that you are getting the Error message, "The Printhead appears to be missing, not detected, or incorrectly installed." On your HP Officejet 8600. I am sorry that this has occured, but I am happy to help!
    Please take a look through this printhead guide. A 'Missing or Failed Printhead' Error Message Displays on the Printer after Installing a New Printhe....
    Hope this guide helps, and please let me know if you have any further issues!
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Error message:printhead appears to be missing, not detected, incorrectly installed or incompatible

    new error message: "printhead appears to be missing, not detected, incorrectly installed or incompatible". I already tried restarting several times and have uninstalled and reinstalled all of the ink cartridges. Still receive same error mesage.

    Hey walter,
    I would advise performing the steps in the document linked below that addresses the printhead failure message you are receiving in this printer model.  Let me know how these steps go.
    I hope this helps,
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • HP Officejet 6700 Premium - Error message: The printhead appears to be missing ...

    Our printer have worked fine for I think 18 months, but now I keep getting a message of "the printhead appears to be missing, not detected, orincorrectly installed".
    I have switched the machine on and off and I have reinstlalled the  ink cartrigeed and checked to make sure they were all installed correctly but still I am unable to print.
    Any suggestions?

    Hello @Utti , and welcome to the HP Forums!
    I see you're experiencing printhead issues.  I would like to try and help with that.
    I would recommend removing the ink cartridges from the printer, and performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also suggest plugging the printer power into a different wall outlet.
    Another tool you can utilize would be this document on A 'Missing or Failed Printhead' Error Message Displays on the Printer or on the Computer.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Surface Pro 3 / "Windows did not detect a properly installed network adapter"

    Hi all,
    I've been running the Windows 10 Technical Preview (9926) on my Surface Pro 3 successfully
    since January. Unfortunately, I lost all internet connectivity today.
    The problem started when I noticed the type cover wasn't working (pressing keys on the type
    cover wasn't registering any typing on my screen) and my USB mouse wasn't working either. I tried removing and reattaching the type keyboard but this didn't fix the issue. I had to use the accessibility on-screen keyboard to sign into Windows (thankfully touch
    was still working). Once I signed in, I still didn't have typing or cursor ability, so I decided to restart the computer.
    Then it got worse. I noticed the Surface Pro 3 was stuck on "restarting" and wouldn't
    actually restart. Since it wasn't responding, I held down the power button for about 10 seconds until it turned off. When I turned it back on, the type cover and mouse started working again.
    Unfortunately, this is when the WIFI problems began. I had WIFI for a few seconds, and then
    I lost internet. I disconnected/reconnected but there was a yellow triangle telling me there was some sort of problem. So I restarted the Surface Pro 3.
    When it came back on, there were suddenly NO connections available at all. Opening the "Network
    & Internet" settings page gave me the message "Windows did not detect a properly installed network adapter". And here I am, without internet on my Surface Pro 3, borrowing my friend's computer so I can type this message (he is also running
    Windows 10 build 9926 on his laptop and is able to connect to my WIFI with no problems, whereas my Surface Pro 3 cannot even detect any networks). I have not dropped or damaged the SP3 in any way, and there have been no storms or power outages or anything
    of that sort. Any ideas what could have happened to the WIFI on my Surface Pro 3?
    Thanks for your help...

    Hi Ethan,
    Currently, there are a few compatibility issue between the current hardware and Windows 10 Technical Preview (9926 build), this is mostly related to driver compatibility issue.
    I suggest you download the latest network adapter driver package to install, when it is finished, check if it appears under Device Manager.
    Surface Pro 3, Surface Pro 2, and Surface Pro firmware and driver packs
    You can check if you can install the latest firmware package for your device.
    Here is an article to talk about such things:
    Windows 10 January Technical Preview on Surface
    Alex Zhao
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • *SOLVED* Device not detected/ No driver installed for X-FI Fatal

    OK!!!! the only reason I signed up here was to post that I have (for me) solved my problem.
    Before I get into details this occurred on a fresh system with latest drivers for hardware used.
    The problem was installing my X-Fi card on my 680i m/b (striker extreme).. when I would install the driver it would simply crash the computer and when it started up the hardware was not detected to used the software and the device manager said no driver installed.. I tried everything.. I installed the driver in safe mode (yay it worked without crashing) then I booted for windows only to have it blue screen for a second and restart... repeating the cycle.. so i reinstalled windows again... I tried installing the driver different ways in windows.. nothing worked... I gave up...
    today while i was at work I decided I would try one last thing.
    this is what got it going. I have SLI 8800ultras that covered the PCI slot on the bottom of my board and I though I would try the card in this slot to see if it worked there... so I disabled SLI took out my bottom card put in the sound card in the bottom slot, installed the driver... It installed 00% no crash... even better it worked after the restart!!!... so then I had to test if it worked in the top slot so I powered down, moved it up to my top PCI slot and windows auto set the driver for it (as it was already installed) It worked in the top slot now... Finally I put in the second 8800 to make sure it worked with this slot in use... It still worked fine with SLI enabled. because I was unhappy with the mess I made installing drivers all the time as I did with the many crashes I decided to do a fresh install of windows making this card work from the start so here is what you need to do if you have a 680i board with SLI. this is exactly what i did with my fresh install.
    install only one GPU card..
    Put the X-FI in a different slot that isn't giving you problems
    Install windows
    Install service pack 2
    install your chipset drivers
    install sound card drivers
    power down, change sound card to permanent slot
    test - power down
    put in the second GPU card
    install GPU drivers
    Good luck you all having this problem.. I hope my solution helps you.

    I think I?got a similar?problem earlier today when I was messing around with?onboard audio?that I later removed and after unplugging a?USB headset.
    Have you checked the device manager, is there any higlighted hardware that has a exclamation mark next to it.
    I fixed the issue by simply uninstalling the WDM device with the exclamation mark and restarted.

  • Java not detected even though installed?

    I'm trying to access a web based VPN client. When I go to the necessary website I get 'Java not detected or installed. Cisco Secure Desktop requires Java to be present and configured on your desktop.' I definitely have Java, so how do I make it detectable?

    The solution was actually very simple - I just needed to enable Java in the Safari Security Preferences!

  • Hme not detected in v9 install

    I'm installing Solaris 9 (v 9/04) onto an Ultra 5. Actually 3 identical Ultra 5s. Each time the on-board ethernet is not detected. ifconfig -a just shows lo0.
    The first time I ran sys-unconfig and that worked. I thought that would be a solution on the next machine, but it didn't work.
    Tried boot -r. No difference.
    I know the hardware is okay. All of these machines ran v8 which detected hme.
    What else can I do? How do I jam in a driver with Solaris?

    Are the nics plugged into a switch ? What does the boot screen tell you ?
    Create the following files in /etc
    defaultrouter [your gateways IP]
    resolv.conf [two dns servers]
    nsswitch.conf [copy nsswitch.dns > nsswitch.conf]
    <hostname>.hme0 [hostname of your machine]
    defaultdomain [picka domain, any domain,]
    add the ip of the machine to the hosts file.
    If you do ifconfig plumb hme0 what happens ? experience tells me that if the nic was not plugged in when the install went in it will ignore the nic after that until you plumb it even if you do plug it in. Just some ideas..

  • Battery not detected after windows install. Batteries tab missing in device manager too

    My eM250 still charges fine but I have no way to see how much juice I have left. no after market meters or anything like that has helped. How can I fix such an odd problem?

    I've looked at the quick start and service guide and do not see a standby button, what am I missing? LoL 
    It just sounds like there are some drivers that did not install, was this with the media that was sent from eMachines? There might be a drivers disc that could resolve the issues, if so. You can always go check to see if you have the right drivers on our eMachines support page.

  • Monitor not detecting connection after installing TI4200 8X

    Attempting install of GForce4 TI4200-VTD8X (MS-8894). Searched through the manual and says it can support 4x agp but when I put it in the computer the monitor cannot detect a connection to computer but behind the message saying so I can make out activity while my computer boots up...the stages of the boot process are noticeable but are moving rapidly from left to right and fast enough to be not able to see. But the main factor is that it says it cant see the computer but there is residual display behind the message saying so. Since I cannot boot the computer to install drivers it must be something else perhaps in the Bios but ive verified its set to 4X AGP (which is max) especially since I was using AGP beforehand. Perhaps there is another setting I might be missing in the Bios?
    ASUS A7V 133 4X AGP
    768MB Ram
    400 watt powersupply
    KDS monitor "19"
    Ah yes currect video card being used is a GForce 2 MX also agp

    Cannot even see to boot to safe mode. Only thing that can be seen on the screen is the "cable plugged in?" and behind it the chaos indicating at least some activity. No readable text. Just the changes in the boot process are noticeable from the changes in the "chaos" color behind it. Text is there but its skewed severely and flys from left to right too fast to read. Swapped in prior card and works fine and while there lowered resolution to 640X480. Although the resolution shouldnt matter since the boot process and mem check all have the same behavior.

  • Integrated Webcam/Mic not detected after re-instal/recovery of windows 7

    HP Pavilion dv7, Product number: A6X02UA#ABA
    So... After recovering windows and installing the minimum recovery image (No extra junk or files)  I have a squeaky clean computer with the bare minimum on it.  Everything is working great, Until I installed Skype and found I have no integrated webcam, or mic anymore.   In the Device Manager, There is no imaging devices.  It also says ALL drivers installed are up to date.
    I have read everyone’s answer that "if its not in the device manager, its a hardware problem i.e. the short cable that comes unplugged behind the screen"   But it is impossible... or at least 99.9% improbable.  As I used Skype successfully prior to the reinstall of windows 7, and did not move the computer, close/open the screen, unplug, or even sneeze on this thing since last using the camera and mic. The only thing that has changed was the windows recovery.  So far everything else works great. Even the Biometrics device. Why not the cam or mic?

    Hello Nostopin,
    I'll posted the link as an example of how to find a hardware ID in general.
    However if you cannot find the webcam in the device manager which sounds strange to me if it was working correctly before, then there is no way to install drivers for it because windows does not recognise the hardware.
    Believe me that I would like to give you a working driver but I cannot give you one simply because I have no hardware ID.
    As far as I know there are three options now.
    1 The hardware is broken
    2 You didn't see the hardware ID (Which I doubt after your story.)
    3 this video
     In my opinon there are no other options with the information I currently have.
    The doors of wisdom are never shut. Benjamin Franklin
    We must use time wisely and forever realize that the time is always ripe to do right. Nelson Mandela

  • Yoga 2 did not detect a properly installed network adapter

    Woke up this morning, turned my yoga 2 on, no WiFi.  So I used the troublsheeter and it told me there was no properly installed network adapter.  Does that mean my wifi card is dead?  Anyone else have an issue like this and find a solution (besides replacing a dead card?)
    I did:
    1) reinstalle drivers via usb from another machine
    2) used a system restore point from a few days ago
    Neither action had any effect.

    Well I just set it to airplane mode and while I had no wifi it never told me that there was no network adapter cofigured.
    Also, when you set it to airplane mode the wifi signal icon changes from bars to an airplane.
    I think the adapter must have stopped working and then.. started working again.  I can't figure out what else it could be.

  • Error message - Printerhead appears to be missing

    Help please
    Trying to print and this error appears ............... The printhead appears to be missing. Not detected, incorrectly installed, or incomplete 
    I do not even know what a printerhead is (no wonder I lost it!)
    Appreciate any assistance 

    Please clarify your printer model, the steps may vary accordingly.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Re: Portege Z830-11j - Sim card not detected

    Portege Z830-11j I have this laptop... it is great,
    However the right side drawer supposed to a SIM card is not detectable when it installed.
    Is there some lack of software, or other setup required.
    Can anyone help?
    +Message was translated+

    Do you use this notebook with Toshiba preinstalled and preconfigured Win 7 system?
    Did you change something in the system configuration?
    Is 3G module recognized in the device manager?
    Please check this because due to missing and not installed 3G Ericsson driver, the sim module would not be recognized by system and the inserted sim card could not be handled.

  • ITunes 10 does not detect my iPhone

    i recently upgraded to itunes 10, and i have a 1st gen iphone. after upgrading, i synced my iphone and everything went fine. soon after that, i had a totally unrelated hard disk drive failure. luckily all my data were backed up, apple replaced my hard disk, and i restored all my data. however, when i tried to connect my iphone to itunes to sync, itunes would not detect the iphone. i tried many fixes, the only one that worked was to reinstall itunes 10 (which is a pain, because you have to get rid of lots of files.) last night, after reinstalling itunes 10, i connected my iphone and itunes detected it and synced. i thought the issue was solved for good and maybe was related to the restoring of the backed up data. however, i just tried to sync again, but the problem has re-appeared. my itunes does not detect my iphone.
    the console message i get is as follows:
    9/7/10 3:56:17 PM usbmuxd[30] connect_toport (thread 0x100581000): Could not connect to USB mux port 32498 for device 2: Connection refused
    9/7/10 3:56:17 PM usbmuxd[30] MobileDeviceConnectlocked (thread 0x100581000): Could not connect to lockdown port on device bac8e3086978950d97c077103aa8996ccb56eec1.
    9/7/10 3:56:17 PM usbmuxd[30] _MobileDevicePairWorker (thread 0x100581000): Pair worker (0x0x100581000) could not connect to lockdownd: kAMDMuxConnectError
    i thought that usbmuxd is built for linux, but is it doing in itunes 10? but it must belong to it, because i also got this (i think when booting, but i am not sure):
    9/7/10 3:33:40 PM[30] usbmuxd-201 built for iTunesTen on Aug 12 2010 at 17:33:03, running 64 bit
    what is going on? i don't want to reinstall the **** itunes every time i have to sync. any solution? thanks

    Here is the diagnostics test ran within iTunes (under help tap inside iTunes).
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Dell Computer Corporation Dimension 3000
    QuickTime 7.6.7
    FairPlay 1.9.16
    Apple Application Support 1.3.2
    iPod Updater Library 10.0d2
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Apple Mobile Device Driver
    Gracenote SDK
    Gracenote MusicID
    Gracenote Submit
    iTunes Serial Number BXXXXXXXXXX
    Current user is an administrator.
    The current local date and time is 2010-09-17 01:08:36.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is not supported.
    Video Display Information
    Intel(R) 82865G Graphics Controller
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.
    ** Device Sync Tests **
    *No iPod, iPhone, or iPad found.*
    Please help!!!!!!

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