Printing issues from InDesign CS4 pdf file

Good morning,
Could you help explain and possibly resolve an issue I'm having with an InDesign CS4 pdf file where the text and image drop shadows (40%) are printing as solid black blocked shapes from a large format printer. The file encompasses 1 overall image, 1 image with drop shadow, 3 text frames with drop shadow effect applied to the text and 1 group set of simple rectangular and ellipse objects with a glow.
My colleagues in graduate school experienced the same with their files and the output bureau's rasterized the pdf file in Photoshop where it printed out with good resolution. Shouldn't this be resolved first in InDesign rather than rasterizing the file?
I appreciate any help and insight you could offer myself and my colleagues.
Thank you, Kathryn

The printing service uses Acrobat 8 Pro and HP large format printer. My InDesign CS4 document is in the color mode of RGB and color type as Process. I saved it as a pdf file using the standard settings as follows: Preset: High Quality Print, Standard: None and Compatibility: Acrobat 4 (PDF 1.3). Are there options I should be paying more attention to when creating the PDF file? Also, I was reading up on Peter Spier's response links.
This brings me to the next question...I'm creating a photo book for grad school with approximately 40 pages of images (RGB, 300dpi) with feathered drop shadows. What would be the best settings to use when exporting as a pdf file for printing services?
Thank you for your help.
Kathryn

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