Printing "pause" problem revisited.
I have been experiencing a much reported error ("printer pause", c.f. many threads in this Forum) but in none of these previous cases was the environment quite the same as mine. I have a "detached" postscript laser printer that supports AppleTalk over ethernet but lacks a USB interface. Therefore, if I install Snow Leopard, which no longer supports AppleTalk, I will be forced to abandon this printer. It does however have a parallel interface that will accept postscript printing data.
To address this problem I acquired a print server that can receive data over ethernet and transmit it in parallel format. I have configured this server to be on my local network and have "added" it as a printer using the LPD (daemon) as the communicator for print postscript printing information. All attempts to print have resulted in the "pause" syndrome as others have experienced it.
I have verified that the print server IP address has been set properly by both "ping" to it and http access of its embedded web page. Also I have verified that the print server communicates with the printer via their parallel interfaces by transmitting text to the printer from my computer over the wireless network using Telnet.
I would appreciate any insight as to what my printing problem might be or some vector as to how or where I might pursue its possible source.
Greg --
Thank you for responding so promptly.
The print server is a StarTech PM1115p and its documentation is available for download at <http://us.startech.com/product/PM1115P-1-Port-Parallel-10100-Mbps-Print-Server >. The printer is a GCC Elite 12/1200N. I'm not sure what the latter has to do with the problem because the print server is directly connected to it via the (Centronics) parallel interface, but I'm including it because you asked me to. I was told my GCC support that their parallel interface supported input transmitted by LPD over TCP/IP to a print server.
About the print queue ... when I added the print server as a printer under my operating system, OSX 10.5.8, I left the queue name blank and so it defaulted to whatever that OS version uses for its LPD protocol. I certainly see this print queue window appear when I initiate a print process. The print queue is not mentioned anywhere in the PM1115p documentation, and thus neither is its "name." it might be there but I don't recognize it as such. I have a support request into Startech describing my problem. If I had done this after your response instead of before, I would have asked them about the queue name.
I have the CUPS error log output for a single instance of one of the unsuccessful print processes. In case it might be helpful to you, I'm including it below. Incidentally, this print process failure scenario and the resulting error log entries are identical whether I have the printer connected to the print server or not. Seems to implicate the print server. I am wondering if it is defective and if all this thrashing around is really a "fool's errand." I have been fussing with this for way to long and I am hoping that you don't contract my "disease."
Much appreciation -- Norman
CUPS error log for print failure incident:
I [14:43:31 ] Printer "GCC_parallel" started by "norman".
I [14:43:32 ] [Job ???] Request file type is application/pdf.
I [14:43:32 ] [Job 585] Adding start banner page "none".
I [14:43:32 ] [Job 585] Adding end banner page "none".
I [14:43:32 ] [Job 585] File of type application/pdf queued by "norman".
I [14:43:32 ] [Job 585] Queued on "GCC_parallel" by "norman".
I [14:43:32 ] [Job 585] Started filter /usr/libexec/cups/filter/cgpdftops (PID 1792)
I [14:43:32 ] [Job 585] Started filter /usr/libexec/cups/filter/pstops (PID 1793)
I [14:43:32 ] [Job 585] Started backend /usr/libexec/cups/backend/lpd (PID 1794)
W [14:43:33 ] [Job 585] Remote host did not respond with command status byte after 300 seconds!
E [14:43:33 ] PID 1794 (/usr/libexec/cups/backend/lpd) stopped with status 1!
I [14:43:33 ] Hint: Try setting the LogLevel to "debug" to find out more.
I [14:43:33 ] [Job 585] Backend returned status 1 (failed)
I [14:43:33 ] Saving printers.conf...
Message was edited by: norman.chonacky
I [14:43:31 ] Printer "GCC_parallel" started by "norman".
I [14:43:32 ] [Job ???] Request file type is application/pdf.
I [14:43:32 ] [Job 585] Adding start banner page "none".
I [14:43:32 ] [Job 585] Adding end banner page "none".
I [14:43:32 ] [Job 585] File of type application/pdf queued by "norman".
I [14:43:32 ] [Job 585] Queued on "GCC_parallel" by "norman".
I [14:43:32 ] [Job 585] Started filter /usr/libexec/cups/filter/cgpdftops (PID 1792)
I [14:43:32 ] [Job 585] Started filter /usr/libexec/cups/filter/pstops (PID 1793)
I [14:43:32 ] [Job 585] Started backend /usr/libexec/cups/backend/lpd (PID 1794)
W [14:43:33 ] [Job 585] Remote host did not respond with command status byte after 300 seconds!
E [14:43:33 ] PID 1794 (/usr/libexec/cups/backend/lpd) stopped with status 1!
I [14:43:33 ] Hint: Try setting the LogLevel to "debug" to find out more.
I [14:43:33 ] [Job 585] Backend returned status 1 (failed)
I [14:43:33 ] Saving printers.conf...
Similar Messages
-
Is there a definitive solution to the "Leopard Printer Pause" problem?
Curious if there was any definitive solution to the problem of networked printers pausing instead of printing when a job has been sent to it. I've combed these forums looking for solutions and everything that seems to have work for some has not worked for me, including: connecting via LPD rather than AppleTalk and IP, connecting using HP Jet Direct, setting up the printer using CUPS instead of using the System Prefs, etc. I have a Xerox Phaser 4500 that worked fine under Tiger, but refuses to print without pause issues under 10.5.2 (except, oddly enough and unlike others, it WILL print immediately in CS3 apps, or at least InDesign, where I spend 90% of my time). I've got the latest firmware and PPD for the 4500, but no luck. Here's what Console throws up:
2/19/08 1:24:59 PM Phaser_4500N[8964] CMSCreateDataProviderOrGetInfo : Malformed colorspace
I sure would love to know what's going on. Anything else I should try?RESOLVED
I had the same problem with both my Epson R1800 and CX9400. After 30 minutes with Epson, resulting in the best way to do a clean install of your drivers (outlined in this post:<http://discussions.apple.com/message.jspa?messageID=6761221#6761221>), the CSR said that the issue was Apple Related.
I am hesitant to call Apple, but in this case it proved to be the smartest and best solution. The Apple expert found that this is a known issue stemming from the last security update (Security Update 2008-002) resulting in a conflict involving SSH and printing outlined here: ,http://blogs.zdnet.com/Apple/?p=1437>
The conflict is with a small piece of software called "Instant Hijack" that is installed with many applications offered by Rogue Amoeba. The fix is an update to Rogue Amoeba software such as Audio Hijack Pro. "Instant hijack 2.0.3" is not a stand alone installer, it can only be updated through Rogue Amoeba's software such as Audio Hijack. <http://www.rogueamoeba.com/audiohijackpro/>
Hope this helps, it worked perfectly for me and I have been unable to print a single page since the security update.
Henry -
Network printing Printer Pauses /usr/libexec/cups/backend/lpd failed
Morning,
I wonder if anyone has encountered the following problem?
NETWORK SET UP
We have a network of 8 macs & a Fuji Xerox c2255 printer all connected to a gigabit switch.
The Fuji Xerox has an fixed ip address 192.168.1.122 All devices have fixed ip address.
PROBLEM
Only one mac (Mac Pro) can print direct to the Fuji Xerox Printer. This Mac Pro is on 10.5.8. and it is sharing its printer connection with the rest of the studio. Oddily enough, the Appletalk function is turned on. When the appletalk function is turned off on the ethernet port, it can not longer directly print nor share the Fuji Xerox with the rest of the network
The remainder of the Macs are all on 10.6.4 or 10.6.3. When the printer is first installed on the an iMac client, it can print from text files, offices docs, from safari or firefox with out any problem. But when it attempts to print a pdf file (preview) or Indesign files then it pauses the printer. Within the printer queue, if attempt to restart the printer, the printer pauses. It remains in this state indefinitely. When looking at the CUPS logs via the console, the error is printer-state-message="/usr/libexec/cups/backend/lpd failed". This is the message displayed on all the clients that attempt to print directly (via LPD) to the Fuji Xerox. Once this error message is logged, the iMac can no longer print out text files nor word documents.
The following console log is typically of what all the 10.6.x clients are reporting,
D [15/Jul/2010:18:38:07 +1000] [Job 4] STATE: +connecting-to-device
D [15/Jul/2010:18:38:07 +1000] [Job 4] Looking up "192.168.1.122"...
D [15/Jul/2010:18:38:07 +1000] [Job 4] Connecting to 192.168.1.122:515 for printer
D [15/Jul/2010:18:38:07 +1000] [Job 4] Connecting to printer...
D [15/Jul/2010:18:38:07 +1000] [Job 4] STATE: -connecting-to-device
D [15/Jul/2010:18:38:07 +1000] [Job 4] Connected to printer...
D [15/Jul/2010:18:38:07 +1000] [Job 4] Connected to 192.168.1.122:515 (IPv4) (local port 1008)...
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.1 = 7500
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.2 = 1170
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.3 = 400
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.4 = 585
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.5 = 25000
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.6 = 18400
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.7 = 19600
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.8 = 19200
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.9 = 19600
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.10 = 200000
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.11 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.12 = 200000
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.13 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.14 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.15 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.16 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.17 = 200000
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.18 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.19 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.20 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.21 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] prtMarkerSuppliesLevel.1.22 = -3
D [15/Jul/2010:18:38:07 +1000] [Job 4] ATTR: marker-levels=50,75,25,50,100,46,49,48,49,100,-1,100,-1,-1,-1,-1,100,-1,-1,-1,- 1,-1
D [15/Jul/2010:18:38:07 +1000] [Job 4] lpd_command 02
D [15/Jul/2010:18:38:07 +1000] [Job 4] Sending command string (2 bytes)...
D [15/Jul/2010:18:38:07 +1000] [Job 4] Reading command status...
D [15/Jul/2010:18:38:07 +1000] [Job 4] lpd_command returning 1
D [15/Jul/2010:18:38:07 +1000] [Job 4] Backend returned status 1 (failed)
D [15/Jul/2010:18:38:07 +1000] [Job 4] Printer stopped due to backend errors; please consult the error_log file for details.
D [15/Jul/2010:18:38:07 +1000] [Job 4] End of messages
D [15/Jul/2010:18:38:07 +1000] [Job 4] printer-state=5(stopped)
D [15/Jul/2010:18:38:07 +1000] [Job 4] printer-state-message="/usr/libexec/cups/backend/lpd failed"
D [15/Jul/2010:18:38:07 +1000] [Job 4] printer-state-reasons=media-low-report,toner-low-report,paused
APPROACHED USED TO DATE
1. I have reset the Printer subsystem for all clients
2. I have reinstalled the latest PS drivers for this model of Fuji Xerox c2255. I have been on the phone with Fuji Xerox Technical support, FX DocuPrint C2255 v3017.104PS , and confirmed that this is the latest (and only) availible drivers for 10.5-10.6
3. I have had the Studio manger arrange to have the Fuji Xerox printer fully serviced and had the firmware updated to latest version.
4. Via Fuji Xerox Technical support, they advise I use the following settings for LDP printing for FX c2255,
Latest driver for 10.6 : 3017.104.ps
Setting to check :
Queue name : PS
Enable EtherTalk
LPD port : from auto to PS
Software version :
Controller plus PS role 1.100.21
5. I have (manually) deleted the all the FujiXerox drivers from /Library/Printers/ then repair permissions, then reinstalled the latest version of the Fuji Xerox driver from 10.6
WEIRDNESS
1. With the 10.6.x client, when the drivers are first installed, if I create a simply indesign file, I can print directly to the Fuji Xerox. If I then attempt to print out a previously created indesign document, it will pause the printer and the console (CUPS error_log) will display the above result. If I switch my printer to the Mac Pro 10.5.8 sharing the printer, the same document can print out via the hosted Fuji Xerox.
2. The Mac Pro 10.5.8 can print all documents directly to the Fuji Xerox regardless of the format of the document. It is also able to share the printer with the dept. This is the sole means of the dept being able to print out artwork.
3. Prior to the firmware upgrade I have tried an iMac printing/hosting the Fuji Xerox via direct USB cable. The same behaviour as above were experienced.
4. This model of Fuji Xerox only supports LDP or direct USB connection.
5. I have tried using the Bonjour address to configure the printer but the results are no better nor no worse. At one stage, all the iMacs were able to print sucessfully for a day but then 'stopped working' (as reported by the studio manager). They then switch back to the Mac Pro hosting the printer to continue working.
6. I discovered that if the drivers are installed and then a Permission repair carried out (via Disk Utility), it would change all the driver permissions for the files in the /Library/Printers/FujiXerox. When attempting to print (with the revised permissions), the 'print' button would not 'work'; the print dialog would present until Cancel was selected. It was almost like changing the permissions has lock out the functionality of being able to print. Manually moving the FujiXerox to Trash and reinstalling the drivers reverted the printer back to the above behaviour.
7. I discovered that when installing the printer, using LPD, it is better to allow the default settings. If I stuplated that the Fuji Xerox is a two bin set up, rather then a single bin set up, I can not print out from any application. If, I left settings as default, my assumption is that the apps can mange the printer features.
I've been working on this for a while now and this is driving me crazy. I would appreciate any suggestions. Has anyone come across this issue before ? Any ideas ?
Thank you,
FredHi Pahu,
Thanks for your reply. I noticed that you have replied to a number of other postings as well - you're a good sort !! Your knowledge and contribution to this forum is much appreciated and very welcome.
Yes, this is a curly problem. I've actually been trying to resolve it for several months. Interesting the c2255 is not stated as being supported under Apple's Fuji drivers release for SN. The driver has to be downloaded directly from Fuji Xerox. The following is from the c2255 Config page,
Communication Settings
Ethernet Rated Speed
Connection Type Auto
MAC Address "08:00:37.8C:76.0C"
TCP/IP
IP Mode IPv4 Mode
IPv4
IP Address Resolution STATIC
IP Address "192.168.1.122"
Subnet Mask "255.255.255.0"
Gateway Address "192.168.1.1"
IP Filter Disabled
Status Ready
WINS
DHCP Address Resolution Disabled
Primary WINS Server Address “”
Secondary WINS Server Address “”
DNS
Domain Name “”
IPv4
DHCP Address Resolution Disabled
Preferred DNS Server “”
Alternate DNS Server 1 “”
Alternate DNS Server 2 “”
Dynamic DNS Registration Disabled
SSL / TLS
HTTP - SSL 1 TLS Communication Disabled
LDAP - SSL ' TLS Communication Disabled
IPSec
IPSec Communication Disabled
IEEE 802. lx
]EEE802.lx Disabled
SNMP
Port Status Enabled
Transport Protocol UDP
SNMP Version v1 / v2c
Internet Services
Port Status Enabled
Port Number 80
Maximum Number of Sessions 5
Connection Time-Out 30 seconds
SOAP Enabled
Port Status Port Number 80
Maximum Number of Sessions 3
Connection Time-Out 30 seconds
USB-1 (2.0)
Port Status Enabled
Print Mode ‘Postscript 3’
PJL Enabled
Adobe Communication Protocol Standard
Auto Eject Time 30 seconds
USB-2 (2.0) Port Status Enabled
Print Mode Auto
PJL Enabled
Adobe Communication Protocol Standard
Auto Eject Time 30 seconds
NetWare Port Status Disabled
LPD
Port Status Enabled
Print Mode ‘Postscript 3’
PJL Enabled
TBCP Filter Disabled
Port Number 515
Maximum Number of Sessions 5
Connection Time-Out 16 Seconds
SMB
Port Status Enabled
Prim Mode Auto
PJL Enabled
Transport Protocol TCP/IP. NetBEUI
TBCP Filler Disabled
Workgroup "WORKGROUP"
Host Name "AP-8C760C"
Auto Master Mode Off
Password Encryption On
Maximum Number of Sessions 5
Unicode Support Disabled
Administrator Name "ADMIN"
EtherTalk
Port Status Enabled
Print Mode PostScript 3'
PJL Enabled
Printer Name "DocuPrint C2255”
Zone Name “*”
IPP
Port Slatus Disabled
Port 9100
Port Slatus Enabled
Print Mode Auto
PJL Enabled
Pon Number 9100
TBCP Filter Disabled
End of Job Timeout 60 Seconds
WSD
Port Number 80
Data Receive Time-Out 30 Seconds
Maximum TTL 1
Maximum Number of Subscribers 50
Notification Delivery Time-Out 8 Seconds
Print Service
Port Status Enabled
Print Mode Auto
PJL Enabled
TBCP Filter Disabled
UPnP
Discovery
Port Status Enabled
Port Number 80
SSDP
Valid Advertising Period 180 Minutes
Maximum TTL 1
Bonjour
Port Status Enabled
Printer Name "DocuPrint C2255
What is interesting is that this problem occurs with all the 10.6.x macs. There is a Mac Pro that has been upgrade to 10.6; an iMac that has had a complete rebuild with 10.6; two iMacs that have been upgraded from 10.5.x and two new iMacs that came preinstalled with 10.6.2. None of these Macs can direct connect to the Fuji Xerox c2255. Only the 10.5.8 Mac can direct connect to the FX c2255 and can host (or share) the FX c2255 printer to the rest of the network.
One of the bizarra aspects is that the all the Macs can print text files, offices docs, web pages, etc, etc directly to the Fuji Xerox c2255 without any problem. BUT try to print a pdf file from preview or from Indesign and it resorts back to the status described earlier. Oddily enough, if I create a simple pdf in Indesign (circle, squares, a paragraph of text), I can print out the file using Indesign, directly to the printer. If I import one of the previously created documents, the printer reverts to the status described earlier. HOWEVER, if I take the same document and print via the Mac Pro 10.5.8 hosting/sharing the printer, the document will print without any problem. What the... ??!?!?!
I thought it might be a firmware problem but following the onsite service of the printer, I think I can rule that out.
Can you see anything that I might be missing ???
Thank you,
Fred -
Deskjet 3520e all in one printer network problems
Hi All.
I have a brain teaser for the technical types out there hoping someone can shed some light on a weird sort of problem.
History: All has been fine with my g6 Pavillion latop 64bit W8 and 3520e all in one printer and working as always very well.
Oct 16th 2014 My broadband service went down and after many communictions with ISP eventualy received (Nov 4th) and installed a new "super hub modem".
OK so far, Managed to connect laptop via wireless router and connect to internet etc., however . . . I cannot get my printer to network as before, I can use it via USB port but if I try to network it, The Cyan ink cartridge reports as being broken or damaged even though 3/4 full and will not allow printing, but when connect via USB port the Cyan ink cartridge registers normal and will print as expected.
Has anyone else come across this problem?
If I go down the route of uninstalling and reinstallin the Printer software is there a set order in which to do so?
In the list of programs these four are shown. .
HP Deskjet 3520 series Basic Device Software
HP Deskjet 3520 series Help
HP Deskjet 3520 series Product Improvement Study
HP Deskjet 3520 series Setup Guide.
I would like very much to get back to network printing if at all possible.
The router IP address is 192.168.1.3
The printer IP address is 192.168.0.1
I have been led to believe that as the addresses are so close this shouldnt be the cause.
I must add that in the past I have had occasional printer software problems which I was unable to resolve without help from the technical centre and I would prefer not to restart the installation if at all possible.
Your comments would be appreciated.
Thanks in advance.
Un1corn.Hi @Un1corn
What exactly happens when you try to convert from USB to Wireless and configure the printer to the Virgin Media Super Hub? Do you get an error message of some sort?
Maybe there is a firewall on the Super Hub. Do you have the model number for this device? I can look up some information to see what could be casing the issue.
In the meantime, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Like many others, I've been getting a "Printer Paused" error sometimes when I print to my Xerox/Tektronix printer (a Phaser 6128). I would see a "Broken Pipe" error in CUPS. I found a solution and thought I'd share:
A link to the blog posting is here: http://blog.koehn.com/2011/01/fix-for-mac-os-x-printer-paused-issue.html
The short version is that I connected to my Printer's http server, went to Properties->Port 9100, and updated the Connection Time-Out to 120 seconds, which seems to give CUPS enough time to rasterize the document before the printer times out and closes the TCP connection.
I can now print with the standard Xerox driver without any issues.
Hope this helps!If HP Premium photo paper is selected the printer will print black using the color cartridges since pigmented black ink is not compatible with photo paper. The printer will print much more slowly in photo mode and will put more ink than is intended on the page.
If black is not printing when you print a nozzle pattern from the printer then likely there is an issue with the printhead or the ink delivery system between the ink supplies and the printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
Pausing Problem with Epson R1800
After searching this as well as many other forums, I have yet to come up with a fix for this problem.
I am running Leopard (10.5.6) on my iMac. I am connected to the office printer (Epson R1800) via Bonjour. I had a problem with printing a couple months back and fixed the issue by installing the update for Ambrosia Software. Everything since then has been working fine, until now that is.
Every time I try to print something it connects to the printer then pauses. I hit "Resume Printer" yet it just keeps pausing. I've uninstalled the printer drivers, repaired the disk permissions, and reinstalled the drivers using the most updated version. Even after the fresh install I am still getting the pausing problem. Thinking that it was just my computer, I went to use a co-workers computer (iMac w/ 10.5.6) to try and print the document. The co-worker's computer is directly connected to the R1800 via USB yet when trying to print I still get the pausing problem. I've tried printing with Photoshop CS4 as well as Preview and get the same problem.
Has anyone experienced this problem? If so, have you found a fix for it? I've been racking my brain and just cannot come up with a solution.
-binaryskiesI have two xerox CP245s doing exactly the same thing. I can print to our color HP and our color xerox, just not the black & white ones. They have worked fine for two years and just started this pausing business yesterday.
-
Printer Paused Errors all of the sudden
I network to a printer both at home and at work and have had no problems whatsoever until today -- and now I have problems with both. The method of connecting is completely different: at work I connect to the network via an ethernet cable, as does the printer (i.e. it is a true network printer). At home, the printer is connected to an old eMac which shares its connection over the WiFi network. Oh yes, two utterly different printers - A Dell 5200 at work and an old Epson Stylus CX3200 at home.
My problem is that the printer immediately pauses when a print job is set. If I restart the printer and the job, I get a client-error-not-possible message. I try again and I get an error message from CUPS: usr/libexec/cups/backend/mdns failed
I have reset the printing system multiple times and tried to add the (home) printer again (via bonjour) but get the same error results. I will try tomorrow at work but am expecting the same frustrations.
My wife can still print fine at home from her old iBook on 10.4.11 over the network.
Why would I have problems all of the sudden like this? The only thing I changed is, like an obedient little monkey, I installed the newest Security Update that Software Update told me to install. Could this have screwed something up? Any help would be much appreciated, this is very frustrating.Well, I've figured out a provisional work around, at least at home (will try the office printer in a bit). If, instead of connecting via bonjour as I did until yesterday, I connect via Line Printer Daemon and type in the afp of the desktop to which the printer is connected, it does work. But I have to choose "Generic Postscript Printer" under driver -- I am guessing that this is because the Power PPC (running 10.4) to which the printer is connected does not recognize the Gutenprint driver for the Stylus CX3200 which would be the natural choice from my MacBook. (If I select this driver and print, my computer thinks the printing has been successful, but nothing actually prints.)
By contrast, on Bonjour, it automatically selects the older, PPC driver that is already installed on the desktop computer connected to the printer. But this driver is apparently not an option from my MacBook using 10.5.6 when using LPD.
At any rate, this seems to work for now, but I still suspect that the Software Updates I installed yesterday screwed up the way in which my computer communicates with other devices on a local network: I have also had intermittent "connection failures" when I try to connect to a shared device via its icon on the sidebar in Finder.
I would still be very grateful for any thoughts on why I was getting the "Printer Paused" error (and, of course, I still don't know for certain that I'm going to be able to figure out a similar work around for my office network printer).
Message was edited by: Stuart Finkel -
My print quality for Reds & Greens is coming out streaked. The blacks and blues are fine. I use HP ink cartridges anad keep them cleaned and aligned. But on the Alignment page the reds & greens are streaked and cannot be cognized. Could this be a print head problem ?
Hello novemberwolf,
Welcome to the HP Forums.
I see that you are having some printing issues when attempting to print in colour.
Please click on the following link on Fixing Print Quality Problems for the HP Officejet Pro 8600 e-All-in-One Printer Series.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP -
Print quality problems on Fuji Xerox printers when printing from ArchiCAD and/or Preview.
Hello,
We experience major print quality problems when printing directly from Graphisoft's ArchiCAD, Nemetscheks Vectorworks and from Apple's Preview.
Basically we see various artefacts on our printed drawings, e.g. line thicknesses change and hatched patterns / fills are reproduced with patches where the lineweights and clours change completely... which is not acceptable.
This affects the following Fuji Xerox printer models on both 10.6.x and 10.7.x with the latest FJX PPDs:
ApeosPort C5540I
Xerox LF6605 MF
The workarounds for us are to either print PDFs from Adobe Acrobat Reader or via the rather dated Accxess Tools, besides that we prefer at times to print directly from a given Software it is also not always possible to generate a PDF and print it from Acrobat Reader... especially since the latest Adobe Reader update to its print dialogue makes printing from it extremely tedious - in fact we are considering going back to 9.5.2
Obviously, we have approached FJX Tech Support and are awaiting a reply - however we are disappointed that this is happening on relatively new equipment and wonder if anybody else has already found a solution.The symptoms you mention could be related to the FJX engine and Acrobat is masking this fault. To test, you can create a Postscript file from the print dialog of ArchiCAD or VectorWorks and then download this to the Apeos RIP. If this produces the same result as when using the printer driver from the applications, then it would indicate that the engine is not capable of handling the data being sent to it from these applications.
-
Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One
I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
Windows 8/8.1: Printer Offline Problems
Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem.
Assign the printer a static IP address
An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
Access the Network menu on the printer control panel.
Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
Method one: Use publicly available DNS server addresses
Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HPI have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike -
Windows 7 - HP Laserjet 8500 print driver problem
I have tried everything imaginable to correct this HP 8500n print driver problem with no success, please help!
I cannot correct or get rid of a reoccurring “Incompatible Print Settings” error dialog box message that repeatedly states that “There are one or more conflicting settings. One of the settings is: Output Bin: Mailbox 1, Accessory Output Bin: Not Installed”. The radio button options are “Restore my previous settings or Keep this setting, and I will change it later”. This same dialog message repeats 13 times for all the other various conflicts each time you click on printer properties to change to 2 sided printing or any other printer settings. This printer does not have any of these features attached or set into it.
I am a volunteer that manages a number of computers on our small church LAN, 2 computers operating on MS XP-SP3, 2 on MS Windows 7 Home Premium and my 2 problem computers that came pre-installed with Vista Home Premium of which I have performed an HP OEM upgrade to Window 7.
I have isolated this print driver problem to the Vista operating system and even when computers are upgraded to Windows 7 does not correct this driver error. I have also tried every possible print driver variant of the HP 8500, HP8550, PCL, PS to include the Microsoft versus HP versions with no success. In each case I get this error yet neither of the XP computers or the computers that had Windows 7 as a original operating system have no problems with their print drivers for this printer.
Yes, I have repeatedly searched and upgraded the operating system and print drivers. In desperation I have even tried to find the correctly behaving Windows 7 print driver and transfer it to these Vista upgraded to Windows 7 machines. However I could not isolate the driver location.
The only thing I can conclude is that this errant HP print driver was resident within Vista and remains resident even after a HP OEM Windows 7 upgrade. Additionally, all of these computers are configured to access this printer via its static IP address on the network. The XP computers are 32 bit, all of the Vista upgraded to Win 7 and OEM Win 7 computers are 64 bit machines all with respective OS.
Can anyone please help me correct this problem?Hi,
Unfortunately I can't see your uploaded image yet as it is awaiting approval from HP.
From what I can see you are correct that HP does supply drivers for this printer and that the drivers for your printer are already included with Windows 7. On the machines affected, try the procedure below to see if it helps at all
Next download revo uninstaller on the link below and install it.
http://www.revouninstaller.com/download-freeware-version.php
Disconnect the printer from the PC.
Run Revo and see if it finds any HP Printer Software installed. If it does, right click the software icon and select uninstall. During the process you may be asked to delete registry entries. If you are, just select all and click delete. Do the same for any left over files and folders. Once completed, reboot the PC.
Re-connect your printer to the PC and follow the guide below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02536257
If this helps you will need to repeat the process on each of the affected machines.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
Officejet Pro L7590 Print Quality Problems - Black/Yellow Printhead
Officejt Pro L7590 All-In-One
Running on Windows 7 64 bit, USB connected to computer
Approx 2.5 yrs old; has printed 30,000 pages.
Issue: Black/Yellow printhead replaced about 500-1000 pages ago; new unit only tested as "Fair" in diagnostics, even though it was fresh outta the box. Print Quality good.
About two weeks ago, printer refused to print, flashing ambler "!", etc., error message regarding black/yellow printhead.
Ordered replacement ($71 again -- ouch! Whole printer only cost $199 30 months ago).Again, new unit only "fair" in diagnostic (original Cyan/Magenta printhead still reads as "good").
New printhead required much cleaning and aligning, and now prints with large gaps on a regular basis down the page. Talked to tech guy @ Staples where i bought it; his only "helpful" suggestion was that most people just toss the printers the first time the printheads go bad.
Print heads are separately warranted.
My questions:
(1) What else is there that's screwing up my print quality,a nd is it fixable?
(2) Can i get my $ back on the two printheads that didn't fix the printer's problems?I've included a link below to help you troubleshoot rpint quality issues...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03037&tmp_task=solveCategory&lc=en&dlc=en&cc=...
This document provides some system settings that may help fix the issue.
Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee. -
Printing quality problem with Photosmart D110
The printing quality is very bad after we changed the catridge. The printer keeps saying that there is catridge jam. But after I followed the steps by the printer, the problem is still unsolved. What is the possible reason and how could I solve it?
Hello RussellYang.
Welcome to the HP Forums! I understand your concerns with your Photosmart D110A. Does this issue occur from multiple program(s) or just one program?
Please follow this entire HP document on Continuous Pages of Strange or Garbled Characters Print in Windows.
What is your operating system on your computer? Click here to find out: Windows.
Have you tried using a different USB cord, to verify if the issue still occurs?
Please inform me your troubleshooting steps.
I worked on behalf of HP. -
when i select a page to be print from my pc the page select in
Hello. I feel your pain and frustration with the print selection problem in safari, especially in Snow Leopard. I have spent hours trawling help pages and forums etc. BUT YEE HAA (sorry got a bit excited, but it really was hours) I found the answer. So here goes.
Click on Safari
Scroll down to services then slide to right
Scroll down to services preferences and click
Scroll down to the Text section
If you Tick the Text box it will choose all options for you. Or if you don't want all options in the Text list, then untick Text box and tick options you do want.
BUT for your print selection problem make sure you tick NEW TEXT EDIT WINDOW CONTAINING SELECTION.
Then when you want to select something in a web page you want to print (including pictures etc) then highlight it, then Right click. And low and behold, in the list is NEW TEXT EDIT WINDOW CONTAINING SELECTION. Click that, Then press cmd+p and your printing.
I really hope that helps with your problem
I can now go to sleep.
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