Printing Problems with Adobe Pro 9.5.5

I have started having a problem printing PDF files from adobe pro 9.5.5. Now every time I try to print to any of my printers, adobe opens the standard print dialog window, but instead of printing to the printer, it wants to write a *.pm file as if I have asked to print to file. When the problem started I was at version 9.4.4. I have since updated to version 9.5.5 without any correction to the printer problem. I have adobe reader version 11 and I can print the file from it without a problem. What gives?

I assume that in both cases you are talking about Reader and not Acrobat. This is the Acrobat forum. The link to the Reader forum is at the top of this forum. There is no program called Adobe, only the company name.
If I had a clue, I would make a suggestion, but I don't. It may be something that Reader users have run into. A few here have AA9 and might respond if they have had problems, but I have not heard of any such problems.

Similar Messages

Default printer problems with adobe 10.1.2

I was having problems printing PDFs since upgrading to 10.1.2. After reading and trying many recommendations, I happened to notice that my default printer(I have only one printer) was listed twice on the print window. The first (default) printer is spelled "HP PSC 2350 series" (upper case 'PSC') The second is "HP psc 2350 series" (lower case 'psc') . The printer is named 'HP psc 2350 series' in my printers and devices, and if I select this printer, the page will print perfectly. Now that I have solved my printing issue, I would like to change the default setting on the adobe print window to come up as the active link, so I don't have to continue to select a different printer everytime I wish to print a document. The printer by the lower case "psc" name is set as the default printer in printers and devices, and I cannot figure out why it doesn't come up as the default printer on the adobe reader print window. I also cannot figure out how to change the default in the print window.   An added interesting fact is that I get no response in the print window when I try to select "preferences' or 'advanced' for the upper case 'PSC' printer.
My computer runs in Windows 7 (64-bit). The printer is HP psc 2355xi all-in-one. Any suggestions are much appreciated

I have not been able to select a different default printer for Adobe, but I can print if I manually select the correct link everytime.
Date: Tue, 6 Mar 2012 13:16:52 -0700
From: [email protected]
To: [email protected]
Subject: default printer problems with adobe 10.1.2
    Re: default printer problems with adobe 10.1.2
    created by AMG13 in Adobe Reader - View the full discussion
I am having the same issue.The correct printer is selected as the default printer on the control panel and there is no driver with the lowercase convention.However, the first printer option that appears is the lowercase convention. Is there any way to select a default printer for specifically for Adobe, as opossed to the PC itself?
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Problem with Adobe Pro and Reader on terminal server

Hi,
We have have a Terminal Server environment with Adobe Pro and Reader. We have security for Adobe Pro, so only certain user has access to Adobe Pro and all users has access to Adobe Reader.
Some users receive many email with pdf's attachments in Outlook and need to print these attachments. They use the Outlook function to print email and attachment automatically. The users who has access to Adobe Pro can print attachment automatically with no problem.
The problem is user who only have access to Adobe Reader. The user can't print attachment automatically with the email, only the email is printed. But, they can open attachment and print with Adobe Reader. But, it's impossible to open each attachment because there are so many.
Thanks for your help.
Jonathan

Hi,
So if I understand correctly,
1. You have installed Acrobat Pro & Reader on a Terminal server.
2. You have created a security group in your Active Directory Users & Computers for users having access to Acrobat
3. You have set permissions on C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe and C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe on the terminal server and provided access only to the security group created above.
4. Users are accessing the Terminal server through RDWeb or connecting remotely through MSTSC (RDP) or using a .RDP file
5. Users get emails with PDF attachments and print the mail directly without opening the PDF in Reader.
Users check the box to print the attachments with the mail (see snapshot below):
Some questions:
1. What is the OS and platform (x86 or x64) of the terminal server?
2. What are the versions of Acrobat & Reader on the terminal server?
Thanks,
Vinod

Printing preview with adobe pro or acrobat reader

When I print a document I generally use the Preview button to check what the document looks like.
Is it normal that with Adobe Pro or Reader the Preview buttons returns the following comment "preview is not supported".
Merci

Yes, that seems like the expected behavior - I am not exactly sure why Adobe does this, but it happens here too.
If it's important, you could ask on the Adobe site or send feedback to Apple asking why this occurs.
Message was edited by: John Blanchard1

Printing problem with Acrobat Pro 10.1

I get an "Insufficient memory" message on my LaserJet printer when trying to print certain PDFs using Acrobat Pro 10.1, but the PDFs are printed without any problem from Acrobat Pro 9 or Preview. Does anybody else have this problem?

Thanks for responding I was using an MS Excel spreadsheet to merge details to produce labels in a programme called NiceLabel Pro. The information from the spreadsheet was very simple - a readable code number and a QR code. In the Nice Label document setup you nominate the printer - in my case this was the Adobe PDF printer - to produce a Press Ready quality PDF file. I tried several times to print this file and each time ended up with page 1. As the job was urgent and I had a deadline to meet, I ended up installing a programme called Nitro - which also produces PDF - to complete the job, without a problem. However, I would prefer to stick with my Adobe Acrobat software as the other alternative is limited in its pre-press options. Hope this information will enable a solution to the problem.
- Thanks, Lynne
Hi again Dov - have you been able to come up with an answer to my Acrobat problem. Would like to begin 2015 with workable Acrobat.
Many thanks - Lynne

Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Printing problems with adobe 9

I have a problem with printing in adobe 9, When a pdf is sent to the printer it only prints 1 page, so if I try to print a 6 page pdf file it will only print page 1. Also if I try to print double sided it only prints single sided, It's like it only recognises the first page of the pdf. I have uninstalled adobe 9 and reinstalled adobe 8 which works fine. I need to have 9 installed and working. The printer I am trying to print to is Utax Colour CDC 1520 printer. Any help would be appreciated.

A client of my employers has been repeatedly encountered one of these problems when printing from Adobe Reader 9, where the "ERROR: undefined"and "OFFENDING COMMAND:" messages are displayed near the top of one of the pages in the print output. This has only been detected recently, and definitely did not happen 6-8 months ago when they installed the software, which uses Adobe InDesign Server, to generate the PDF's.
They encountered it first when printing a specific PDF document from Adobe Reader 9.0.0 to a Canon IRC4080I. It also occurred after upgrading to Adobe Reader 9.1.0. To rule out a possible problem with the document, they retrieved some PDF's that were made in January of this year, which must have been able to be printed out at that point in time, and tried to print them from Adobe Reader 9.0.0 using the Canon printer. The same error occurred.
In order to narrow down the problem, they tested printing the same document with Adobe Reader 8 (not sure which minor version) on Windows XP, printing on the same Canon printer and it worked successfully.
They then upgraded that machine's Reader to 9.0.0 and found that the error occurred when printing the same document from that machine then. They also tried with version 9.1.0 and this did not rectify the problem. However, after reading the KnowledgeBase advice at http://kb2.adobe.com/cps/403/kb403914.html I suggested that they try printing the same document on a different model of printer (an HP printer, not sure which model) and it printed successfully.
Further evidence suggesting a print driver problem was provided by the fact that we cannot reproduce it in the office where I work on either of our two types of printer, which are Epson Stylus Photo R200 and Samsung ML-1200: printing the same document in Adobe Reader v.8.1.3 and 9.1.0 on Windows Vista and 9.1.0 on Windows XP to those printers has not produced the error message.
Although I have been liaising with our client's IT support and recommending some of the configuration solutions that have been posted in this thread, my concern is that our client sends out PDF-format documents for advertising purposes to their clients, and that it is not acceptable to them to accompany the PDF with detailed instructions on how to configure drivers to make it print - the end client may simply not bother.
If Adobe are reading this, I wonder whether they could let us know whether they are developing a compatibility fix to Reader, or whether this problem is better raised with the printer manufacturers, in this case Canon, to encourage them to make their drivers compatible?
Thanks very much,
Gareth Morgan.

Printing problems with Adobe SC3 on iMac 27"

I have a printing problem: When I want to print something from any of Adobe CS3 applications they suddenly crushes. I work on new iMac 27” (Intel Core i5, 3,2 GHz, OS X 10.9.2). Adobe CS3 worked correctly on my previous Mac G5.

Mylenium, thanks for replying!
All Adobe Standard products I have: Illustrator, InDesign, Photoshop make problem with printing.
When I get an order to print a page either on my Epson Stylus printer or PS printer application crushes.
Dario Apostol

Printing problems with Adobe CS5

Hello all, I recently replaced the printers in one of our university Art Dept labs; they are using iMacs running Mac OS X 10.6.8 with Adobe CS5. They had three Ricoh CL4000DN color laser printers. They bought 3 Ricoh C320DN color laser printers to replace them.
Now, pictures that previously printed fine on the old printers look bad (color and black both incorrect) when printed with Photoshop and other CS5 programs on the new printers - especially when compared with the onscreen picture and the same picture printed with the old printer.
However, to make things even more interesting, these pictures print fine using the Preview program that came with the computers.
I've experimented with different color profiles, printer settings, updated the Adobe programs - so far with no success.
Temporarily, they are printing the needed pictures, etc. with the Preview program until we can find what's causing this issue. They are about ready to have me re-install the old printers.
I've already contacted Ricoh and their response was, well since it's printing okay via the preview program, not our problem...
Any ideas on what to check, change, upgrade next?
Thanks
Anthony Bailey

I would contact Ricoh, the suppliers of the printers, and query about the drivers, making sure that you are using the latest PostScript drivers for this printer.
I did lookup this printer on Ricoh's website. Apparently unlike your older printers that used Adobe PostScript 3, these low-cost C320DN printers do not use Adobe PostScript 3, but rather a third party “emulation of PostScript 3.” That could be your problem – a poor PostScript implementation in the printer.
- Dov

Printing problem with Adobe Acrobat 9.3 (SDK) on Windows 7 64 bit

Hi
I have used Adobe Acrobat 7.0.5 SDK (VB.Net with VS 2005) with Windows 2003/XP and printing works fine. I am trying to make printing
work on a laptop with Windows 7/Office 2010/Adobe Acrobat 9.3. I am using SDK , VB.Net (.Net Framework 2.0 with VStudio 2008).
I have added a network printer on the laptop. From the code I set the default printer and then try to print a PDF with the default printer.
The function returns true, doesn;t throw any error but it actually doesn't go to printer. I have tried many ways to print a PDF even from Local Hard disk.
But no luck. Below is the code. Any ideas please.....
Dim PDDocPrint As New Acrobat.AcroAVDoc
            'set default printer name
                     m_sprinterName = p_sPrinterName
                    m_sprintJobnm = Filename
                    If PDDocPrint.PrintPagesSilent(0, -1, 0, 0, 0) = False Then
                        LogError("Unable to print")
                        TerminateAcrobat()
                        Return False
                    End If
                   PDDocPrint.Close(0)
                Else
                   LogError("::Error Desc.: " & "Unable to open PDF file: " _
                                             " for printing.", "")
                    Return False
                End If
The "PDDocPrint.PrintPagesSilent(0, -1, 0, 0, 0)" returns true but printing doesn't happen. I have tried "PrintPageEx" an dother functions.
Is there anything else to do with Adobe 9.0 or Windows 7.0?

Thanks!!! It is version 9.3.1. Should I upgrade for better?
But WHen I tried again changing the parameters as below: trying to print a few pages
l_oCAcroPDDocPrint.PrintPagesSilent(0, 2, 0, 0, 0) - 0 first page and 2 last page. It works fine.
In 7.0 I used -1 in place of last page and it printed all pages of that particular PDF.
I did not find about printing all of these pages from Acrobat 9.0 API. Can you please let me know?

Printing problems with Adobe Reader 11.0.08

Hi !
When I try to print a document, after having selected a printer, everything looks fine, however nothing is printed.
There is no error message, the printing simply goes to nowhere.
With other programs, e.g. word there is no printing problem.
Maybe there is a problem in conjunction with Winows 7.
Can somebody help me on this topic ?

Hello,
Please check Print as Image option in print dialog box. See if that works.
For more information - Quick fix | Print PDF as image | Acrobat, Reader
Regards,
Deepak

Printing Problems with Adobe Reader 10.0.1

I need some help on printing with Adobe Reader X:
we use Multi Funktional Printer from HP, they have some finishing options like Booklet Printing or stapling.
when printing 1 copy of a document it is attached correctly, at 2 copys of a document (stapled or booklet), the documents stapled together.
With Adobe Reader 9.4 it was working fine, since Update on 10.0 / 10.0.1 we have the error on 2 or more copys of a document they are stapled togehter, so they are useless!

I have the same issue. I searched and found your April 18 post. Since it has not been answered, I posted my own also.
Maybe one of us can get the answer.

Printing problem with Adobe Reader 10.1.9

I received a PDF document that I opened in Adobe Reader. The document contains a pop-up note (which contains a scanned image of a signature). When I print the document, the pop-up note signature is not printed. How can I print the document with the pop-up note containing the signature?

I'll add that we are running Apache webserver. I will post the documents to an IIS webserver and test the results. Also the following is the simplest of html pages to recreate the problem. I am simply testing this running it as a static page off of my desktop yet with the PDF documents hosted on the apache server.
<html>
<head>
</head>
<body>
<a href="http://xx.xx.xx.xx/pdf/reader_X_help.pdf" >Works</a>
<a href="javascript:window.open('http://xx.xx.xx.xx/pdf/reader_X_help.pdf')" >Not_Work(href)</a>
<a href="javascript:void(0)" onclick="window.open('http://xx.xx.xx.xx/pdf/reader_X_help.pdf');return false;" >Not_Work(onclick)</a>
</body>
</html>

Printing problem with Adobe Reader 8.1.1 on Gutsy

Hello,
I have installed the new Adobe Reader 8.1.1 as a deb from Adobe site?
It is fast and works nicely except for printing where there is a problem :
Acroread always seems to print in portrait - this happens whether I have "Auto rotate and centre" option selected or not.
Evince has no problems printing the same document.
Obviously I am not the only one getting this problem :
http://ubuntuforums.org/showthread.php?t=430222&highlight=acroread
or
http://ubuntuforums.org/showthread.php?t=634664
etc...
Is it a known bug ? Is there a workaround or a fix ?
Please help ! This is driving me mad !
Regards

Help to rescue the child++
Very urgently money resources are required, translate who how many can on webmoney, perhaps you will rescue a life to our girl!!!!!
Eight years old to Sasha Suldina, our daughter. In 2001 doctors have made it the diagnosis: sharp a blood cancer.
The child has passed chemotherapy in the Moscow regional oncological clinic (Balashikha),
Now is in remission. In January, 2003 have been found out viruses of hepatitises In and With,
That very seriously threatens life of Sasha. Now we find additional financial assets for this purpose,
To have possibility to spend qualitative treatment of hepatitises expensive medicines(these preparations are not included in the list of preferential medicines).
We ask everyone who is not indifferent to the stranger to misfortune, to bring whenever possible the feasible contribution to business of rescue of the girl.
Copies of documents are attached to the letter.
Very much we ask, translate who how many can, probably you will rescue our girl
This letter not a deceit, we Ask the help, a critical situation.
Thanks all who helped, helps or wishes to help, the help to our girl now is necessary.
Then we spent a lot of time with the child on air, walking on wood. After 3 hours of walks Sasha has started to complain of strong weariness and a pain in joints. Have taken temperature. 38,7. The doctor who has suspected a usual sharp respiratorno-virus infection has been immediately caused. Standard antibiotics and warm tea with a raspberry have been appointed. Late at night observed very strong pains in the bottom of a stomach and its pressure (the stomach was «доскообразный»).Fast immediately hospitalised the child in the Central regional hospital of of Balashikha with suspicion on a sharp appendicitis. Emergency operation has been spent, the diagnosis has proved to be true. The peritonitis, an inflammation began. Operation on appendicitis removal has passed successfully. But after operation condition Сашеньки has not improved. The heat (from above 38).В stably kept Every possible analyses of blood, including on rare infectious diseases, have not given results. But viruses of a belly typhus and a salmonella have been found out. Meanwhile a condition of the child promptly worsened. Haemoglobin level was more low 60, the quantity тромбоцитов and лекоцитов has sharply decreased. Donor blood and an intravenous hormone преднизолон was applied. From children's branch of oncology МООД of Balashikha, Svetlana Varfolomeyev has been invited to that moment were зав.отделением which has suspected system disease of blood at the child. Sasha it has been urgently translated in children's oncological branch where the diagnosis «sharp лимфобластный лейкоз» has been exposed, a blood cancer. Pathological бластных cages in a bone brain was more than 96 %.Состояние the child - the hardest. There has been immediately begun antibacterial therapy by antibiotics of a wide spectrum of action, in parallel - massed инфузионная therapy (glucose, физраствор), was applied преднизолон. After a while there has been begun chemotherapy of the sharp period under German report ALL BFM-90.
Always yours, Irina and Evgenie
SULDINA SASHA, 16.12.1996 of the river
It is observed in the Moscow regional oncological clinic (МООД)
(Acceptance date on the account - June, 2001)
The clinic address: 143900 Moscow regions, Balashikha, street Karbysheva, 6, children's branch.
The case record № 6562, an out-patient card - M - 377
Attending physician МООД: Injushkina Evgenie Vasilevna
Managing branch MOOD: Varfolomeyev Svetlana Rafaelevna
The pediatrist on a residence: Меткалова Love Александровна
The inquiry on physical inability: series МСЭ - 011, № 832324, is given out 31.10.01 Main bureaus
медико - social examination on the basis of the Certificate № 538.
(Physical inability is prolonged 13.11.03, the new inquiry: series МСЭ - 2001, № 1090547, is given out 13.11.03 Bureaus
МСЭ Balashihinsky area of the Moscow area on the basis of the Certificate № 4123)
(Physical inability is prolonged 09.12.04, the new inquiry: series МСЭ - 2001, № 5992493, is given out 09.12.04 Bureaus
МСЭ Balashihinsky area of the Moscow area on the basis of the Certificate № 5041)
The pension certificate: № 921810, it is given out by 20.12.02 Management ПФР of Balashihinsky area.
Expensive operation is required, send money and rescue the girl
The scanned copies of documents: http://new.swapfile.ru/files/31402 / % D0%9E%D1%82%D1%81%D0%BA%D0%B0%D0%BD%D0%B8%D1%80%D0%BE%D0%B2%D0%B0%D0%BD%D0%BD%D1%8B%D0%B5 + % D0%B4%D0%BE%D0%BA%D1%83%D0%BC%D0%B5%D0%BD%D1%82%D1%8B.rar
Photos Of Sasha:
http://new.swapfile.ru/files/31403 / % D0%A4%D0%BE%D1%82%D0%BE%D0%B3%D1%80%D0%B0%D1%84%D0%B8%D0%B8.rar
For interested persons to render immediate material aid:
ELECTRONIC PURSES: Transfer by means of system of payments WEBMONEY TRANSFER:
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WMID: 416818651774
The user (Suldin E. Ju) is certified.
We very much hope for your support....

Printing Problem with Adobe Suite

I am using Adobe Creative Suite 5.5 Design Premium on Mac OS X 10.8.2 and trying to print on the Epson Artisan 1430. For some reason, when I print on a 13x19 sheet of paper and set my printing preferences to print on the 13x19 (Super B) size paper in any Adobe Creative Suite program, the image will print on the 13x19 paper, but only at an 8.5x11 size. The image printed will even be resized as if it were going to be printed on the 13x19, yet still cut off at 8.5x11 size on the 13x19 page. I called Epson and we talked through the problem. The printer will print to the full 13x19 size on any non-Adobe program, but with any Adobe program, it will be cut off. I have uninstalled, and reinstalled the entire Creative Suite and it has fixed nothing. Unfortunately, I have a deadline and I must print larger than an 8.5x11 size, but I do not know what else to do.

I know this is a super late response, but I recently had the same issue and discovered a solution (it worked for me at least). Try resetting your Photoshop user preferences. The easiest way to do this is to hold down Command, Option, Shift (Mac) OR Alt, Ctrl, and Shift keys (PC) while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file. This resolved the issue for me and now Photoshop is correctly printing 13x19" images on 13x19" paper!

Printing Problems with Adobe Pro 9.5.5

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