Problem connecting Samsung Galaxy SII to Mac book Pro

Hello. I have issue with connecting Samsung Galaxy SII to Mac book Pro Late 2011! When i connect phone to Mac via usb, phone makes sound but nothing happens. Even if i open Transfet tool. Problem is not in Phone or wire as on another computers like my MinMac it works fine. Also on Windows side all is ok. Mac book Pro USB ports also are ok as it finds and open my iPhone5! Is there possibility that there is some faults with USB drivers in Mac book Pro! How can i reset or restart usb drivers if fault is there! What else you can suggest to try?
Thanks!
Best regards,

i did went to Samsung Support: here is the result of it:
Isabella: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Hello Isabella. How are you today ?
Isabella: I am fine. Thank you for asking.
Isabella: Please proceed with the query.
Visitor: I hope you can help me fix connecting issue for Galaxy S II with my Mac Book Pro late 2011. It was working till some day and now it does not recognise it when i connect phone via USB. I should note that on Windows on same machine or on my Mini Mac it works fine. so it can't be problem in wire or usb ports. Could not find answer in Apple forums and in forums they did suggest to turn here! I hope you can help me!
Isabella: I understand that you are finding difficulties connecting device to Mac. Am I correct?
Visitor: yes. but only to one specific Mac. as to others it connects without a problem.
Isabella: Thank you for the details.
Visitor: i think problem is in driver only i can't find how to manually remove from Mac
Isabella: May I know the model number of your phone? To know the model number of the phone, please tap on Home>> Applications>> Settings>> About phone.
Visitor: GT-I9100
Isabella: Thank you for the model number.
Isabella: However as you are able to connect the device to windows and Mini Mac then there is no issue with the device. This seems to be an issue with the Mac.
Isabella: However we in Samsung US do not have the instructions on uninstalling drivers on Mac.
Isabella: I request you to contact apple for support related to Mac.
Visitor: Yess it is probably issue with drivers on that particular Mac. Might be you can guide me to location where Kies or phone driver is stored on mac? I then will try to manually delete is from system or replace from another machine
Isabella: The model number you have provided is an international model and we do not have any information on the device you are referring to.
Isabella: I would have surely provided you with the information if we had the information available with us.
Visitor: If you don't know might be you could escalate to some higher level ?
Isabella: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent.
So i was terminated and left without answer. But i did not expect anything else from Samsung Support..
So might be someone of you know where drivers are located? i could try to copy them from one machine to another manualy!!!

Similar Messages

  • I have problems connecting to wifi with my mac book pro

    I cant connect to my house wifi network. The network status says:
    Wifi: green
    Wifi settings: green
    Network Settings; yellow
    ISP: green
    Internet: red (failed)
    Server: red (failed)
    I dont know what the problem is.

    Hello ramach,
    Thanks for the question, and welcome to Apple Support Communities.
    The following resource outlines the best troubleshooting steps for your issue:
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Thanks,
    Matt M.

  • Using an external hard drive to connect the camera to the Mac Book Pro

    I am about three weeks away from a 9 to 4 pin firewire cable. In the meantime, I am logging and capturing from my Canon AX HI through my external hard drive. I am not super amazed at the quality of the image, it's noisy.
    I am using HDV tapes, and I don't beleive the lighting should be causing the issue.
    Does anyone know if using the external hard drive to connect the camera to my Mac Book Pro is compromising the quality of the image? Can I expect a beautiful strong image on a lap top?
    Thanks for any help.

    There is ZERO quality loss when you capture via firewire. It is a digital transfer of files...that's it. The issue you have is that you are trying to judge the quality of your image based on what you see with your computer monitors, and that is simply the LAST thing you should be doing.
    And since this is HDV, the only way to monitor that is with an HD card or I/O device, and an HD monitor or TV. Like the Matrox MXO2 mini or AJA I/O Express mini and HDTV.
    Shane

  • Can i connect two monitors to my mac book pro with HDMI?

    can i connect two monitors to my mac book pro with HDMI?

    I retract my previous "No." If you can live with limited performance (slow refresh/choppy action video/no gaming) on the second external monitor, you could use a USB video adapter and a DVI-HDMI adapter to connect it to a USB port on your computer.
    http://eshop.macsales.com/item/NewerTech/VIDU2DVIA/
    Just a note about the system information that appears below your post: iOS 4.3.3 does not run on Macs, only on iPods, iPads and iPhones. When you're posting about your MBP, it would be more useful to those responding to know which version of Mac OS X you're running. Doesn't matter for purposes of this post, but something to remember for future posts.

  • Not able to connect Samsung Galaxy S3 to Mac Pro

    Hello Dude,
    I heade your help here .
    Last week I bought MacBook Pro notes and Samsung Galaxy 3 mobile.I have Installed OSX V 10.8.2 and Windiws 7.
    I'm able to connect Samsung Galaxy S3 when i login to Windows 7 and able to transfer files.
    The problem is I'm not able to connect Samsung Galaxy S3 moble when I login to Mac OS I insalled Kies and Android File Transfer softwares and tried .Stll not able to connect and not able to copy files into mac .
    Could you please help me to resolve this problem ..Thank you in advance..
    Best Regards.

    You'll have to take the issue up with Samsung etc.,  why their software is not working.
    you can run through this to see if it's your Mac that's a issue after that
    ..Step by Step to fix your Mac

  • Can not get external hard drives to connect to my computer 17" Mac book Pro 10.7.5

    can not get external hard drives to connect to my computer I am using a 17" Mac book Pro 10.7.5.
    I have 2 iomegas and 1 LaCie. Changed cables. I can feel the external hard drives running and
    I can hear them running but I can not get them on the computer any more. They did work at one time.
    Can any one PLEASE help?

    Nothing appear on my desktop. 
    I did Repair and Verify the HDDs in Disk Utility>First Aid from the
    Utilites App about a dozen times ans they all said everything was good
    except for the last time there were erors found and I ran the
    Disk Utility from the Start Up Disk and the repairs were made and everything
    was subposed to te good and still Nothing on the desk top.
    Ginger

  • Connect screen a to my mac book pro ?

    I want to connect my pc screen to my new mac book pro. so i brought this adapter: http://store.apple.com/us/product/MB570Z/A?fnode=MTY1NDA3Ng&mco=MTA4NDU0ODY. then i took the dvi cable into the screen and then into the adapter. it all works fine. but my connection shuts down every time i am plugging in the screen.
    help anyone ??
    thanks for answares

    Go to System Preferences > Displays > use the underscan slider to adjust picture size on the TV.

  • HT202663 each time I go to mail it asks me to join a wireless network. I choose the one I have and dont know why I dont stay connected. I took my mac book pro to vermont and joined the network at my house there, when I got back to ny I joined here but it

    my mac book pro would connect automatically to my wireless network in ny. then I went to vermont with my computer and connected to my wireless network there. when I got back to ny I changed it back to my wireless connection here but it wont stay connected. each time i go on mail it asks me to join a network. it hink i did all the right steps but it wont stay joined.

    Back up all data before making any changes.
    Step 1
    Take all the applicable steps in this support article.  
    Step 2
    If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
    Step 3
    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
    From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
    If the application called "Bluetooth Setup Assistant" is running, quit it.
    Step 4
    This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
    Triple-click the line below on this page to select it:
    /Library/Preferences/SystemConfiguration
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
    Step 5
    Reset the System Management Controller.
    Step 6
    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present. 
    Keeping your confidential data secure during hardware repair
    *An SSD doesn't need to be zeroed.

  • Want to connect my ViewSonic  to my mac book pro

    How do I connect my ViewSonic monitor to my macbook pro?

    You connect it to the computer's video port, using an adapter if needed. If the computer has a Thunderbolt port, use a Mini DisplayPort cable or adapter.
    (102396)

  • Installation problems installing new Canon MG3170 onto MAC Book Pro with OS X 10.7.5.  Tried installing  using set up disk. Didn't work.  Uninstalled files and downloaded drivers from Canon Website. Didn't work. Uninstalled again and plugged printer usb

    Having problems installing Canon MG3170. Anyone have any solutions?  Here is what I have tried:-
    -Installed from provided Canon disk, firstly with wireless connection, then using USB connection.  Printer could not be added because the Macbook returns that the software is not available from Apple for both types of connections.
    -Uninstalled software from the Canon disk, checked for software updates, then downloaded drivers (printer and scanner) from Canon Website.  Again tried to install using wireless connection then USB connecton.  Printer could not be added because Macbook returns that the software is not available from Apple
    -Uninstalled drivers downloaded direct from Canon Website and plugged printer into Macbook using USB, Macbook recognised the printer and searched for the software, again Macbook returns that hte software is not available from Apple.
    Help!

    nrg adjusta,
    Sorry it took me a while to repsond, Ive been pretty busy with school and work. But for my hard drive problem, I did hours and hours of more research and trying countless ways of installing and tweaking things in my laptop and absolutely nothing worked that I could do. It was very irritating because I felt like I was so close to fixing it and I was just missing a step somewhere. Though It still boggles me why the disk utility shows a different capacity for the HD's. One thing I'm going to try next is replacing the hard drive cable that goes from the internal HD to the macbook. I read somewhere that sometimes those can go bad over time, and also if you get a new, modern hard drive, sometimes the old cable (for some odd reason) might not be compatible with the new HD. So i want to test it out for myself to see it that is the actual culprit.
    http://www.ifixit.com/MacBook-Parts/MacBook-Hard-Drive-Cable/IF186-018
    Once I get the cable and install it I'll let you know the results and if it helped at all.
    Have you made any progress on your hard drive at all? If worst comes worst for you, you can probably get a SATA to USB cable and try to reformat it that way (this is the way that worked for me, but the only problem was it wouldn't be recognized when I installed it internally. Thats why i want to try getting the new cable), and if it still wont recognize it after that, you can just leave it outside of your mac, and just boot from that. The only thing that ***** about that is you have this big hard drive handing off the side of your mac when ever you need to use it.
    Heres a link for a SATA to USB. this one is good because is compact and protects the HD from damage and most static electricity.
    http://www.thinkgeek.com/computing/usb-gadgets/e6d9/?srp=3
    Im still continuing my search for the answer and once i find it (if ever!) I'll post it.

  • Quick  selection tool problem on windows via parallels on mac book pro

    Of course I am new here.  I am going through lessons (Classroom in a book) and get to lesson 3 to the point of cropping the image, the quick select tool  works.  After cropping I get the message:  Microsoft Visual C++ Runtime Error..., This application has requested the Runtime to terminate in an unusual way.  Please contact ...  Is it called crashing if now Photoshop closes down?  Of course I googled the issue, cleaned my registry and read a multitude of opinions and advice, deciding to just work around the problem by 'saving as' at appropriate moments.  I have done that lesson now often enough to know it in my sleep, however I am proceeding with the next lessons.  I am NOT very computer literate, so simplistically:  what is the problem, and who do I ask to fix it for me.
    Friendly greetings to all you talented people - Rose

    Can you assign more memory to the virtual machine (via the Parallels configuration menus)?
    Photoshop CS5 has had an update recently, 12.0.1.  If Help - About in Photoshop is showing 12.0.0 you should run the updater (Help - Updates...).
    It may be that the OpenGL drivers in Parallels aren't up to the requirements of Photoshop.  It's quite challenging to get OpenGL right in a virtual machine environment, and the virtualization companies are furiously releasing new versions with more and more graphics capabilities just so gamers will buy their software over the competition's.  Try disabling the OpenGL feature via Edit - Preferences - Performance and see if that helps.
    -Noel

  • How do I connect a savin C3224 to Mac Book Pro?

    I just purchased a MacBook Pro 10.7.2 this weekend. I am trying to connect it to a Savin C3224 printer. I have downloaded the information from the Savin website but my mac still doesn't show the printer anywhere.  I am usually pretty computer savvy but this mac is brand new to me and I am having a really hard time.  Any help would be appreciated. Apparently I need step by step instructions.

    Is the savin printer compatible with Mac OS X 10.7? This is the latest driver:
    http://support.apple.com/kb/DL906

  • I cant connect to internet on my mac book pro, there's a triangle on top of the icon

    I just arrived in tahiti and i can't connect to wifi. I can see a triangle on top of the wifi icon. Can anyone help me?

    Troubleshooting Wi-Fi issues

  • Can I connect the displays of 2 mac book pros?

    I now have 2 macbook pros - one 2011 and another 2013 model, both running the latest OSX 10.9.4, can I hook up the monitors so one is an extended desktop of another?

    Use a product such as ScreenRecycler over a network.
    (109108)

  • How do i transfer data from my usb to android phone on mac book pro

    Hi,
    I cannot transfer data from my usb to my samsung galaxy note on mac book pro.Please help me solve this issue.
    Thanks
    Arshad Azeez

    What are you trying to transfer? What does the manual say for the Samsung to get whatever data it is that you want to transfer from one device to the other? This may be something you want to ask in a Samsung forum, since you are trying to manipulate a Samsung phone.

Maybe you are looking for