Problem creating ringtones - "song no longer available" - PLEASE HELP!

I want to create a couple of ringtones from iTunes I downloaded. First I tried making one from a song contained in an album I bought and downloaded about a month or two ago. iTunes wouldn't let me (for whatever reason) so I bought and downloaded a new song. once it was in my "purchased" folder I added it to a songlist and then right-clicked it and selected "Create Ringtone." I was told I needed to go to the "Terms and Conditions" and accept the "ringtones" agreement, which I did. once I clicked "I accept" I was automatically redirected back to the song list that contained the song- there was never any option or utility to continue (after accepting the terms and conditions) on and make a ringtone from the song.
NOW, when I right-click the song and select "create ringtone" I get a pop-up box that says that "this song can +*no longer*+ be made into a ringtone!" WHAT is the deal? What did I do wrong?
Can someone tell me, step-by-step how to download a song and create a ringtone from it for my iPhone? Is there a tutorial with screenshots anywhere? Somone PLEASE help me out- I cant afford to keep buying songs just to try and figure this out on my own.
Thanks.
Nick
P.S. On the iTunes webpage it said that songs that can be made into ringtones will have a ringtone icon next to them in my iTunes library; but that's not happening- even with the new song I just downloaded.

-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> go to Help Menu -> select '''Restart with Add-ons Disabled'''
Firefox will close then it will open up with just basic Firefox. Now do this:
-> Update Firefox to the latest version by going to Help Menu -> About Firefox -> click '''Check for Updates''' -> if an updated version is found then download the latest version and install it. After that follow these steps:
-> go to View Menu -> Toolbars -> unselect All Unwanted toolbars
-> click the Favicon on SearchBar -> click '''Manage Search Engines''' -> select all Unwanted Search Engines and click '''Remove''' -> click OK
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox
You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.

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