Problem during Creation of Worklist in Collections Management

Hi,
I get the following runtime error when I run the transaction UDM_GENWL:
Short text
    The ABAP/4 Open SQL array insert results in duplicate database records.
What happened?
    Error in the ABAP Application Program
    The current ABAP program "CL_UDM_PARALLEL_RUN===========CP" had to be
     terminated because it has
    come across a statement that unfortunately cannot be executed.
Error analysis
    An exception occurred that is explained in detail below.
    The exception, which is assigned to class 'CX_SY_OPEN_SQL_DB', was not caught
     in
    procedure "SAVE_PARALLEL_RUN" "(METHOD)", nor was it propagated by a RAISING
     clause.
    Since the caller of the procedure could not have anticipated that the
    exception would occur, the current program is terminated.
    The reason for the exception is:
    If you use an ABAP/4 Open SQL array insert to insert a record in
    the database and that record already exists with the same key,
    this results in a termination.
    (With an ABAP/4 Open SQL single record insert in the same error
    situation, processing does not terminate, but SY-SUBRC is set to 4.)
Any idea what this could be due to? Is this an errorin the standard program?
Thanks and Best Regards,
Madhu

Hi Mark,
I'm selected the checkbox "Start Online" in the selection screen for Generating Worklists. So, I believe I'm running it in the foreground. As for the selection screen parameters, here they are:
Collection Segment: TEST_SEG
Worklist Valid From: 10.10.2010
Distribute Items: Yes (Checkbox selected)
Distribution Method: Even Distribution to Collection Specialists
Start Online: Yes (Checkbox selected)
The master data and configuration have been made in the usual way for Collections Management as per the help documents.
I've created a customer via the Business Partner using the Master Data Synchronization.
Any idea what the issue could be?
Best Regards,
Madhu

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Creation of Worklists in Collections Management

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In FSCM collections management, I did all the config and created Business partner and moved the FI-AR data to collections management without any error.
Now, in Tcode UDM_SUPERVISOR. I dont find the entries transferred to collections management. Could anyone please let me know, whether I missed any step or how can i find the entries in the worklist.
Thanks in advance!!!!
Regards,
Ameet

Hello,
1) Make sure the master data for your BPartner is updated (either manually or automatically) Role UDM000.
2) Please copy the standard strategies delivered by SAP (transaction UDM_STRATEGY). It happen once that the strategies were not doing anything at runtime...
3) Adjust your entries in UDM_GROUPS with the new strategies.
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... now check the UDM_WL_ITEM table.
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Regards, Jaime.

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Hi,
Please check the batch job processing log.
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Dear
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Hi
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Hello,
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Hello Arghya,
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Hide details
Web Dynpro client:
HTML Client
Web Dynpro client capabilities:
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[Mon Apr 23 14:27:12 2007] [error] [client XXX.XXX.XXX.XXX] [ecid: 1177338311:XXX.XXX.XXX.XX:10078:0:24103,0] mod_plsql: /pls/apex/wwv_flow.show
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[23/Apr/2007:14:27:12 +0000] "POST /pls/apex/wwv_flow.show HTTP/1.1" 500 670
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[23/Apr/2007:14:27:12 +0000] "GET /i/htmldb/misc/tabOffM.png HTTP/1.1" 200 215
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