Problem in converting english text to arabic text in Acrobat XI professional

Hi,
One of our client is facing issue while converting english text to arabic text in Acrobat XI professional. Can somebody help me to find a solution for this.

Ok , that is clear the customer has another query. He is trying to convert a pdf Arabic file into word formate but it is showing arabic font which is not in a proper form.i am attaching the print screen .

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    Ok , that is clear the customer has another query. He is trying to convert a pdf Arabic file into word formate but it is showing arabic font which is not in a proper form.i am attaching the print screen .

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