Problem in create message from satelite system

Hello! I have SAp Solution Manager 4.0 stack 15
I have configurate trusted connections between my solman system and satekite system. I successfully generate iBase, create business partners. When I create message from my sap user , message created without problem. But when I create message from the test user, system create message with error:
Message 8000000339 created in Support Desk System with following error: User SDTEST does not exist
Message no. BCOS002

There is a check if the user who creates the message in the satellite system does exist in Solution Manager.
Try TX: DNO_CUST04 -> NO_USER_CHECK = X
/cheers

Similar Messages

How to find a user who created message in satelite system ?

hi all,
Does anybody know how to find a user who created message in satelite system, but when there is no business partner created for him in Solman ? In tx crm_dno_monitro, crmd_order or dnotifwl there isn`t any information. Is there any Tx or something where i can check it ?
Regards,
M.

Hi,
BP should ne maintained for the user in satellite system as a identification in solman system.
how you are trying to create a message in satellite system..
if you are using help-> create support message then, you can get the message log details on the table BCOS_PROT.
please update us
Thanks,
Jansi
Edited by: shivjansi on Jan 25, 2012 7:44 PM

Service Desk - Create Message from Satellite System

Hi Guru,
I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?
Appreciate for your input.
Thanks and Regards,
Yan

Yes. It is very much possible.
Use transaction - SPPFCADM
select the row - DNO_NOTIF
click on - Define action profile and action
Select the action profile - SLFN0001_STANDARD_DNO
Select the action - SLFN0001_STANDARD_DNO_CRM
in processessing type, change the container value to ZSFN.
Hope this will be helpful.
Regards
K.Kumar

Support Message from satelite system: Reported By field blank only from BI

Hi,
I have configured the Incident Management for solman 7.1 with SP12. I am using the transaction type ZMIN that is a copy of SMIN.
In our landscape are two satelite systems: BI and ECC
When I create a message from managed/satellite system via HELP>Create Support Message, it comes to Solman the field "Reported By" is not filled automatically if I created the message from BI. The Creation from ECC works fine: the field "Reported By" is filled automatically.
The system data is fetched up correctly and it includes the system info, component code and all details. Even the Support Team Determination with BRF+ is working fine.
Not successful actions to solve the problem:
- I tried some access sequences in Partner Determination for "Reported By":
     - Preceeding Document -> Reporter -> Current User
     - User
- Checked IB52
- Checked DNO_CUST04
     No_User_CHECK; No Existence Check for User; field value:X
- Checked BP (Generated with BP_GEN):
     identification in BP seems correct (I added created/expiry date manually)
- Checked BCOS_CUST.
- Checked Read RFC.
Has someone an idea what the problem could be?
Thank You for your effort in advance,
Beda

Hi,
1) Under identification tab in external BP no. put details as
<Server short name>space<client>space<search term
(which you have maintained in address tab or employee no.
of that user in satellite system)>
2) In ID type put CRM001
3) Under identification put details as <Server short
name>space<installation no.>space<client>space<search
term (which you have maintained in address tab or
employee no. of that user in satellite system)>
4)Go to trns. BP>select BP role as "Employee"> Indentification tab--> Maintain user name same as user id of employee in satellite system or serch term you maintained while creating BP.
Try this. Reward the points for useful answer.
Regards,
Niks

Ibase/Component issue while creating a message from satillite system

Hi experts,
we have implemented the service desk functionality in solution manager system.
User is able to create message in solution manager directly.
While creating message from a satellite system IBASE/component fields are filled with incorrect values.
Because of this user unable to create message from satillite system.
Has someone any ideas where we do some settings to get correct Ibase/Component values while creating message from satillite system?
Thank you in advance,
Babu

Hi Babu,
For Creating messages in SOLMAN make sure that in T code SM30 under the table BCOS_CUST data is maitained
OSS_MSG W NONE CUST620 1.0
First your should make your solman ready for posting issues within.
Then connect it to ECC systems and try posting issues there.
Do not user Tcode NOTIF_CREATE for posting issues always use HELP- Create Support message.
Thanks
Nand

Not able to create a message from satellite system

Hello Everyone.
We have been working on Solution Manager .We have managed with successfull installation,Uploaded required support packages,configured the system according to SAP Solution Manager Guide.
Faced with some problem regarding support desk,we are not able to create a message from satellite system to Solution Manager.
Note : Error Message related to this problem is ....
<b>"Error in Local Message System : External number assignment, Enter notification num message was not Created."</b>
Thanks in advance.
Regards,
Nimesh V . Master

Hi, you need to check the number ranges for the notifications and make sure they are correct. Look in the IMG of the SAP Solution Manager system for the instructions. You also need to make sure that the Service Desk BC Sets are activated if you are NOT on 4.0 and SP Stack 09+. In the later SPs much of this configuration from the IMG is automated in the wizard.

Roles required to create support message from satellite system

Hi Team,
I am trying to create support message from satellite system. i have assigned S_RFC and S_RFCACL to the Zrole. Apart from that, is there any other roles to be assined in satelite system to create support message?
Regards
Kumar

I think that's it.
Of course they roles in the central system too: SAP_SV_FDB_NOTIF_BC_ADMIN and SAP_SUPPDESK_CREATE (or copies thereof).
Regards,
Sean

Creating Support Messages from Satellite System without SolMan user account

Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
Lars

Hi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc

Create activity from external system

Hi
What is meant by creating activity from external system.
I need to work on an enhancement which deals with function module to create activity that can be called from external systems e.g. on demand.
I am not sure what does that exactly mean?
Any pointers would be helpful.
Thanks
Alka

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

While creating message in Satellite system we would like to get popup scren

Hi Gurus,
While creating message in Satellite system we would like to get a popup screen that should populate/show list of persons responsible/Business partners to whom the mail should go directly to their mail box. Do we have to develop a report for it or can use an already existing job?
Thanks in advance,
Vinod Palli

Hi you can create messages from two places either from the standard help menu.
help->create support message
or
test workbench status message->click messages tab and then click create button.
Now go to tcode Solution_manager
select your landscape and then press execute button you will get the list of all messages with status ,person create d and person responsible.
if you click any one you can go into the details of the same.
PLEASE :reward point for the same.
Regards
Prakhar

BCS - Message from External System : 'Login failed for user 'NT AUTHORITY\IUSR'.'.

Hello,
I have create a an external content type .
I Choose "Connect with user's Identity".
I create a external list that uses the ExternalContentType.
When I try open the external list from browser by User "TestUser" . I get the following error "Message from External System : 'Login failed for user 'NT AUTHORITY\IUSR'.'"
My Question :
I need to know why pass the credential "NT AUTHORITY\IUSR" to connect to the data base not the
current log in"TestUser" ? How Can I solve it ?
Thanks
Hema
ASk

Hi,
did you configure Kerberos delegation?
NTLM fails when you try to open external list from client computer, because SharePoint cannot pass user's identity - "Double Hop" issue.
Take a look at confguring Kerberos for SharePoint 2010 white paper
Download Configuring Kerberos Authentication for Microsoft SharePoint 2010 Products from Official Microsoft Download Center
http://www.microsoft.com/en-us/download/details.aspx?id=23176
Robi MCT Kompas Xnet d.o.o. Ljubljana | blog: http://xblogs.kompas-xnet.si | website: http://www.kompas-xnet.si
Slovenia
Please vote if you find reply useful or mark it as answer.
Thank you

Unable to raise Message from Sattelite System to support Desk

Hi Experts,
I am facing issue when i try to raise the message from sattelite system to support desk in solution manager 7.0.For this Below Checks i ahve already performed please suggest i am missing something.
1.RFC in Back Format.
2.addtional RFC authorization to RFC user in solmon system.
3.Sattelite systems entry Maintained in solmon in SMSY and loical clients.
4. No Range Maintained for both internal as well as external.
5.Support Pack level looks fine
Thanks in Advance
Suveer

I have come across this issue. The system was giving the same error message as you got.(error 513 ). But actual problem turned out to be authorization..!!(took some time for debugging that)
Look at the user which <solman>_back RFC uses when logging in from satellite system. Now login to Solution manager and check the authorization of that user. Does it have the following roles assigned..
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
If NO, generate these roles (if not done) and assign them to this user.
Do let me know if it helps...
Regards,
Anish

Problem with creating pdf from Microsoft Publisher 2013

We are having problems in creating pdfs from Microsoft Publisher2010- When the function 'Adobe PDF' is selected and 'Print' is clicked on nothing happens. The progress bar just sits there for several minutes without creating a pdf. We have to click on cancel and when this is done this crashes Microsft Publisher.
I have repaired this using the repair facility in Acrobat 9. I have also uninstalled Acrobat 9 and reinstalled this.
I have also uninstalled Adobe Reader XI and reinstalled Adobe Reader 9.
Before uninstalling Acrobat I also ran the updates but this didnt help either.
This is on a Windows 7 PC (64-bit)
Adobe Acroabt 9 Pro Extended
Microsoft Publisher 2010.
Any help is appreciated.
Thanks

MS Publisher 2010 is not supported by the Acrobat 9 Family; and the PDFMaker extension for Publisher has been removed completely from the Acrobat XI Family, so upgrading won't help either. Sorry!
See http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html#main_ PDFMaker_compatible_applications

When logged in multiple times, I get annoying messages from AOL System Msg

I am using iChat from home and work. In my iChat settings, I have "Allow multiple logins for this account" set.
If I log in from work (and am still logged in from home, or vice versa), I get a message from "AOL System Msg" telling me that I am now logged in from two locations, and that I can reply with '1' to log off the other location. These messages are somewhat annoying, as "AOL System Msg" apparently cannot be blocked. Is there a way to avoid these and still being logged in from multiple locations?

Is one version iChat 2.x ?
If so then the answer is No.
If both are iChat 3 try changing the setting when the other computer is Off. This maybe difficult but maybe the weekend would be the time to log out of the Work one first and then on Monday turn the Home one Off.
9:10 PM Friday; August 24, 2007

Problem with creating site from another computer!

Hi
I have WebDB 2.2 and Oracle8i instaled on the same computer. I have a problem to create site from another computer. There is not any process when I try to create site. There is always 0%.
But I have no problem with creating site on the origin computer.
Does anybody know something about it?

I am just not clear what to do once I have made changes and have published the new information.
You shouldn't have to do anything. iWeb will save the information in the Domain.sites file. You can keep this file in a folder, or even on your desktop and iWeb will launch from a double-click on the file.

Problem in create message from satelite system

Similar Messages

Maybe you are looking for